Best EVOLV Academy Podcasts (2025)

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#703: How AI and Deep Learning is affecting advertising with Jaysen Gillespie, RTB House 28:36

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1h ago28:36

28:36

Are we on the brink of advertising becoming too smart for its own good, or is Deep Learning finally getting us closer to what customers actually want? Agility requires us to constantly evaluate how technology like AI reshapes the relationships between brands and consumers—sometimes for better, sometimes for far more complex. The advertising landsca…

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#702: What it takes to keep customers loyal with Anna Convery, Verint 30:52

1d ago30:52

30:52

Does your brand deliver answers faster than your customer can send a text message? Agility in CX is about answering customers before they finish the thought. If you can’t evolve at that pace, you’re already behind. Today we’re going to talk about what Verint’s brand‑new 2025 State of Customer Experience report tells us about loyalty, automation, an…

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Cape Cod and Seemingly (the) Ranch 54:50

2d ago54:50

54:50

This week’s episode brought to you by digestive biscuits, dude ranches, and deeply chaotic energy. We’re recording in the same room (aka audio issues obv!!), spending our favorite weekend of the year on Cape Cod, and catching up on everything from small-town parades to horseback hailstorms. Nicole recaps her horse girl summer vacation in Montana — …

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#701: No-Code as a Strategic Weapon, with Aytekin Tank, Jotform 25:29

2d ago25:29

25:29

If your team spends half its days searching for documents and filling out spreadsheets you built years ago, how long will it be before your competitors automate you out of business? Agility requires turning busywork into bandwidth so people can collaborate and think strategically instead of shuffling pixels. Today we’re exploring how no-code platfo…

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Building Tools People Actually Want to Use with Zach Hawley and Will Aja, co-founders @ SteerCo 41:00

2d ago41:00

41:00

In this episode of SaaS Therapy, Casey Trujillo speaks with Zach Hawley and Will Aja, co-founders of SteerCo, about their journey in customer success and the challenges of startup life. They discuss the importance of empathy in customer interactions, the emotional rollercoaster of entrepreneurship, and how their software aims to automate QBRs to fr…

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Ep 70: Karol Hausman and Danny Driess (Physical Intelligence) Unpack the Most Recent Breakthroughs & Path to Generalist Robots 1:09:57

3d ago1:09:57

1:09:57

In this episode, Jacob sits down with Karol Hausman (Co-Founder) and Danny Driess (Research Scientist) from Physical Intelligence, two of the minds behind some of the most exciting advances in robotics. They unpack the last decade of progress in AI robotics, from early skepticism to the breakthroughs powering today’s generalist robot models. The co…

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#700: Winning and retaining the distracted consumer with Kelsey Chickering, Forrester 22:13

4d ago22:13

22:13

If your brand can’t hold a consumer’s focus for eight seconds, what makes you think you deserve nine? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility isn’t speed for speed’s sake; it’s the discipline of staying useful while everythi…

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#699: Being real about synthetic personas with Narek Vandanyan, Prelaunch 24:29

7d ago24:29

24:29

Marketers spend a fortune trying to understand their audience, conducting surveys, focus groups, and market research—but what if they could just ask their ideal customer directly? With synthetic personas, that’s now possible. But how reliable are they? And how far can we really take this technology? Joining me today is Narek Vardanyan, CEO of Prela…

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Asia PPA Pros UPSET the #3 SEED + Training at Briones Pickleball Academy #89 49:36

7d ago49:36

49:36

Get free access to our ATTACKING MASTERCLASS so that you can attack like the pros and be the most dominant player on the court: https://www.brionespickleball.com/AttackLikeThePros CHECK OUT OUR 5-DAY VIP TRAINING BELOW! If you are serious about improving your game, we have designed an EXCLUSIVE, (5-day) Intensive pickleball training specially for y…

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F1: The Movie: The Review 37:50

9d ago37:50

37:50

The long-awaited Formula 1 movie is finally here… and we have thoughts. In this week’s episode of See You On The Internet, Kate and Nicole go full film critic (sort of) and break down everything from Brad Pitt’s suspicious tattoos to Charles Leclerc’s movie star face to the sheer audacity of the representation of women. Was it a cinematic masterpie…

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#698: Staying customer-centric in the race to adopt agentic AI with Stephanie Liu, Forrester 23:30

9d ago23:30

23:30

We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. If your AI roadmap doesn’t include your customer, is it really a roadmap—or just a bridge to nowhere? Agility requires remembering who pays the bills: the customer. When shiny new tech shows u…

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Mastering Customer Onboarding in SaaS with Gary Yau Chan, Founder @ Clarity Inbox 47:48

9d ago47:48

47:48

Summary In this episode of SaaS Therapy, Todd Kirk interviews Gary Yao Chan, co-founder of a startup, Clarity Inbox. They discuss the importance of customer onboarding calls, the transition from sales-led to product-led growth, and strategies for improving user experience and retention. Gary shares insights from his experience conducting hundreds o…

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#697: Building the total experience for customers with AJ Joplin, Forrester 24:10

11d ago24:10

24:10

Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and m…

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#696: The network effect on CX of AI plus employees with Jay Pattisall, Forrester 26:55

14d ago26:55

26:55

If AI can amplify every employee’s reach ten-fold, how ready is your organization to harness that network effect? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility isn’t about adding more tech; it’s about multiplying human impact. Tod…

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#695: Why Trust Is a Strategy, Not a Sentiment with Dana Bodine, Trustpilot 28:58

16d ago28:58

28:58

If nearly half of consumers spend more with brands they trust, why aren’t more companies making trust a core business strategy instead of just a tagline? To help me explore this question, I’m joined by Dana Bodine, U.S. Vice President of Marketing at Trustpilot, the world’s largest independent platform for customer feedback. About Dana Bodine Dana …

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Unlocking SaaS Success: Insights from Season Four with Todd Kirk and Casey Trujio 35:31

17d ago35:31

35:31

In this episode of SaaS Therapy, hosts Todd Kirk and Casey Trujillo reflect on the key themes and insights from the past season. The conversation highlights memorable guests and their contributions, as well as the challenges faced by B2B SaaS companies in serving diverse customer needs. Looking ahead, they are excitement for the upcoming season and…

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Book Recs, Baby Fever, and a Dating App Horror Story 54:33

17d ago54:33

54:33

Producer Alex returns! Fresh off her fairytale UK adventure (punting in Cambridge? Ted Lasso tour?!) she's just in time to hear Nicole spiral into a full-blown baby fever monologue, unpack the illusion of the “cool girl dream job,” and recap the most unhinged Love Island twist we’ve seen in years. Kate’s trying to emotionally recover from shoe shop…

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#694: What's your plan for Q5 this year, with Xavier de Baillenx from Ramdam 23:39

18d ago23:39

23:39

What if your most profitable campaign window isn’t Black Friday or Cyber Monday… but after the holidays, when everyone else is quiet? While most marketers are winding down, savvy brands are doubling down—tapping into the “Q5” period between Christmas and early January, when ad prices drop, engagement spikes, and consumers are laser-focused on their…

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MLP Australia is an Absolute VIBE, and Caden's WORST Pickleball Nightmare #88 47:26

20d ago47:26

47:26

Get free access to our ATTACKING MASTERCLASS so that you can attack like the pros and be the most dominant player on the court: https://www.brionespickleball.com/AttackLikeThePros CHECK OUT OUR 5-DAY VIP TRAINING BELOW! If you are serious about improving your game, we have designed an EXCLUSIVE, (5-day) Intensive pickleball training specially for y…

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#693: Optimizing the post-click customer experience with Riikka Söderlund, Katana Cloud Inventory 24:05

21d ago24:05

24:05

What if your biggest customer experience problem isn’t your marketing… but your inventory spreadsheet? In the era of one-click checkouts, Prime delivery expectations, and endless online channels, brands are pouring millions into customer acquisition—only to lose customers post-purchase. Why? Because they can’t deliver what they just sold. Today’s g…

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#692: The lifetime value of milliseconds in the customer experience with Jaxon Repp, Harper 24:34

23d ago24:34

24:34

Agility can often get framed as driving massive transformation—but sometimes it’s the milliseconds that matter. When every digital moment counts, small gains in speed and efficiency can have a disproportionately large impact on customer lifetime value and brand loyalty. If you could speed up every digital interaction your customers have with your b…

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The secrets to effective customer communication, with Irwin Hipsman, Founder of Repetitos 39:55

24d ago39:55

39:55

In this episode of SaaS Therapy, Todd Kirk and Casey Trujillo discuss the critical importance of maintaining accurate customer contact data in B2B SaaS companies with guest Irwin Hipsman. They explore the common pitfalls organizations face regarding data management, the necessity of effective segmentation, and the role of cross-functional teams in …

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Ep 69: Co-Founder of Databricks & LMArena on Current Eval Limitations, Why China is Winning Open Source and Future of AI Infrastructure 54:57

24d ago54:57

54:57

Ion Stoica helped define the modern data stack. Now he’s coming for AI evaluation. From co-founding Databricks and Anyscale to launching LMArena, Ion has shaped the infrastructure underlying some of the biggest shifts in computing. In this conversation, he unpacks what most people get wrong about model evaluation, the infrastructure challenges ahea…

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Are We Music Critics Now? 56:26

24d ago56:26

56:26

This week, it’s just two gals in the living room — no producer, no rules, and definitely no structure. While we mourn Alex’s absence (come home from London, please!), we spiral deep into a passionate ode to pop stardom: Britney, Beyoncé, Taylor — and whether anyone today has what it takes to reach their level. We also break down the highs and lows …

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#691: Gaining agility and results with composable CMS, with Mark Wheeler from Storyblok 31:23

25d ago31:23

31:23

Is your CMS holding your creativity—and marketing growth—hostage? When speed and agility are everything, most marketing teams are still stuck in the slow lane—waiting on developers to publish updates, launch campaigns, or even fix a typo. Sound familiar? Today’s guest says it’s time for marketers to take the wheel. Mark Wheeler, Chief Marketing Off…

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#690: Focusing on long-term customer value using next best action with Tine Van Calster, Telenet 26:47

28d ago26:47

26:47

What if your most loyal customers are the ones you helped spend less? Agility in marketing isn't just about moving faster — it's about aligning brand intentions with customer outcomes in real-time, even when that means giving up short-term gains to earn long-term trust. Today we are here at PegaWorld 2025 at the MGM Grand in Las Vegas, and we’re go…

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#689: Building a culture of agility with Eugenie Lamprecht, Reka 19:28

29d ago19:28

19:28

Welcome to this episode, brought to you by Reka, a developer of industry-leading, multimodal, AI models that enable individuals and organizations to deploy generative AI applications. Agility requires an attention to process and a commitment to continuous improvement. It also requires a culture of agility. Today we’re going to talk about talent in …

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#688: Building a Customer Brain and how it benefits customers and the business with Christian Nelissen, National Australia Bank 26:34

1M ago26:34

26:34

Agility at enterprise scale means building systems that not only make millions of micro-decisions, but also keep humans at the center — creating experiences that are timely, relevant, and respectful of the customer. What if your data knew your customers better than your frontline employees — and used that insight to serve, not sell? Today we are he…

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FinTech Without Borders | GFTN's Pat Patel on the Global Corridors Shaping AI & Digital Finance 38:17

1M ago38:17

38:17

In this episode of On Call with Insignia, we go on a world tour of fintech innovation with Pat Patel, Co-CEO of GFTN Forums & CEO of USA, LATAM, MEA at the Global Finance and Technology Network (GFTN), the non-profit behind the Singapore FinTech Festival. Over the past decade, Pat has been at the intersection of tech, finance, and policy—shaping ec…

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Investing in Customer Success: A Strategic Move with Kelly Hall, CCO @Quickbase 45:23

1M ago45:23

45:23

In this episode of SaaS Therapy, Kelly Hall, Chief Customer Officer at QuickBase, discusses building a customer-centric culture through emotional intelligence, vulnerability, and human connection. She emphasizes delivering real value, fostering trust, and understanding both customers and employees as individuals. Kelly also shares her journey as a …

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Girls on Track: The F1 Academy Netflix Series That Had Us Crying 55:56

1M ago55:56

55:56

This week on See You On The Internet, we’re diving helmet-first into the new F1 Academy Netflix docuseries—and spoiler alert: it got us in our feelings. From Abby Pulling’s adorable dad to Lia Block’s emotional journey, we break down the standout stories, surprising edits, and what this series means for the future of women in motorsport. Plus, we c…

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#687: Customer Experience Design using Generative AI, with Tara DeZao, Pega 22:34

1M ago22:34

22:34

What if you could test drive your entire customer experience — before even writing a line of code? Agility isn’t just about reacting fast — it’s about thinking ahead, designing deliberately, and testing before committing. In an age where customer expectations shift by the minute, businesses can’t afford to just “build and hope.” Today we are here a…

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#686: Autonomous innovation using predictable AI agents with Peter van der Putten, Pega 30:06

1M ago30:06

30:06

What if your agentic AI could innovate autonomously—and still follow your business rules? Agility in the age of AI doesn't just mean speed. It means predictability, accountability, and the ability to innovate autonomously without businesses losing control of what is important, and what their customers value. Today we are here at PegaWorld 2025 at t…

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Ep 68: CEO of Mercor Brendan Foody on Evals Replacing Knowledge Work, AI x Hiring Today & the Future of Data Labeling 44:03

1M ago44:03

44:03

Brendan Foody is the co-founder and CEO of Mercor, a company building the infrastructure for AI-native labor markets. Mercor’s platform is already used by top AI labs to label data, evaluate human and AI candidates, and make performance-driven hiring decisions. They’re operating at the intersection of recruiting, evals, and foundation model develop…

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#685: Using AI in UX research, design, and testing with Jason Bowman, The Office of Experience 25:54

1M ago25:54

25:54

Agility requires finding ways to stay one step ahead of the competition, as well as in anticipating customers’ needs. So how does a brand maintain this speed and agility in the area of UX design, where it has often taken a considerable amount of time, effort, and testing to get to a better result? Today we’re going to talk about using AI strategica…

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The "Manager Crash" are you prepared for it happening? 29:55

1M ago29:55

29:55

In this episode we will discuss why is there a Manager Crash looming and some topics we will delve into are: 🔷 Employees Want More Autonomy & Purpose Today’s workforce is less interested in traditional command-and-control management. They crave empowerment, flexibility, and meaningful work pushing organizations toward flatter, more collaborative st…

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2025 Strategy Q&A (Live) #87 53:56

1M ago53:56

53:56

Get free access to our ATTACKING MASTERCLASS so that you can attack like the pros and be the most dominant player on the court: https://www.brionespickleball.com/AttackLikeThePros CHECK OUT OUR 5-DAY VIP TRAINING BELOW! If you are serious about improving your game, we have designed an EXCLUSIVE, (5-day) Intensive pickleball training specially for y…

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#684: The founder of Reebok and CEO of Syntilay talk about AI-generated product design 30:23

1M ago30:23

30:23

When consumers can get AI-generated designs completely customized to their needs, what does this mean for the future of brands and the customer experience? I have two guests on my show today: one is the founder of one of the world’s most iconic shoe brands, and the other is the co-creator of the first AI-designed commercial shoe. Today we’re going …

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#683: Navigating the effect of AI on marketing jobs and the job market with Sue Keith, Landrum Talent Solutions 23:28

1M ago23:28

23:28

My guest today has been keeping us up to date with the current state of hiring for marketers on a quarterly basis, which has taken us on quite a roller coaster ride. Today we’re going to look at how marketing and communication execs are responding to the latest developments in the world while still needing to get their work done. To take a look at …

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Why Your Startup Shouldn't Treat Comms as an Afterthought and Do This Instead for Marketing 1:00:59

1M ago1:00:59

1:00:59

Session recorded from the "PR & Comms for Global Growth" as part of the Insignia Ventures Academy StartCXO ProgramOur StartCXO program beginning in September is now OPEN for applications:Gain the skills to transition seamlessly into a start up leadership roleLearn from industry professionals, well versed in the start-up scene.Join our network consi…

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#682: Consequential AI and customer loyalty with Raj De Datta, CEO of Bloomreach 25:26

1M ago25:26

25:26

If brand loyalty is so critical, why does it feel like most companies are treating it like an afterthought by propping it up with outdated programs and hoping customers won’t notice? Agility requires a complete rethinking of how we approach customer loyalty — not as an afterthought at the end of the funnel, but as a core driver of long-term brand v…

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Ep 67: Max Junestrand (CEO, Legora) on Differentiating and Pricing AI Apps & How the Legal Industry Will Evolve 44:09

1M ago44:09

44:09

Jacob and Logan sit down with Max Junestrand, founder and CEO of Legora - a rapidly growing legal AI platform (and Redpoint portfolio company). After announcing their Series B last week, Max joined the show to discuss why law is uniquely suited for AI, what it takes to scale an enterprise-ready product across global markets, and a few crazy moments…

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The Monkeys Are Evolving and So Are We 52:09

1M ago52:09

52:09

Happy Birthday to Kate! This week on See You on the Internet, we're diving deep into comfort watches, cartoon crushes (Doug Funny truthers, rise), and Kate’s bold new quest to finally watch Titanic all the way through. Nicole challenges Kate to break free from her “re-watch spiral,” and spoiler alert: it may involve Danny Phantom, crying over HGTV,…

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#681: Building a cohesive brand while personalizing every message with Emily Ward, Turnitin 25:54

2M ago25:54

25:54

With AI as an accelerant, marketing is evolving at a breakneck pace, and brands are being challenged to maintain authenticity while scaling globally. How do you build a cohesive, authentic brand identity across diverse markets, cultures, and digital platforms—all while leveraging AI-driven personalization? Joining me today is Emily Ward, VP of Glob…

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PPA Pro Dylan Frazier on the Afterlife, Bad Life Choices, and the Mental Game #86 24:58

2M ago24:58

24:58

Get free access to our ATTACKING MASTERCLASS so that you can attack like the pros and be the most dominant player on the court: https://www.brionespickleball.com/AttackLikeThePros CHECK OUT OUR 5-DAY VIP TRAINING BELOW! If you are serious about improving your game, we have designed an EXCLUSIVE, (5-day) Intensive pickleball training specially for y…

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#680: Agile is about more than velocity, with Gabrielle Wieczorek 27:12

2M ago27:12

27:12

This show is brought to you by the Online Scrum Masters Summit, taking place virtually on June 17-19, with more information at: http://www.onlinescrummasterssummit.com What if the most powerful tool for driving agile transformation isn’t a framework or a ceremony—but a dashboard? Today’s guest believes data may be the most underused lever for agili…

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Ep 66: Member of Technical Staff at Anthropic Sholto Douglas on Claude 4, Next Phase for AI Coding, and the Path to AI Coworkers 57:45

2M ago57:45

57:45

Sholto Douglas, a Member of Technical Staff at Anthropic, joined Unsupervised Learning to break down why coding is the clearest early signal of model progress, how AI agents are already accelerating research, and what it’ll take to unlock real-world breakthroughs in fields like biology and robotics. (0:00) Intro (0:48) Claude 4 (1:30) Capabilities …

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#679: Growing a brand by focusing on the details that matter with Dominic Minogue, Dirty Water 23:23

2M ago23:23

23:23

There are a lot of great ideas for products and brands out there, but sometimes the difference between success and failure lies in getting the details right and understanding the customers and users of your product. Today we’re going to talk about growing a brand by focusing on the details that matter. To help me discuss this topic, I’d like to wel…

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The Future of Customer Education in SaaS, with Todd Kirk and Casey Trujio 33:28

2M ago33:28

33:28

On this host-only episode of SaaS Therapy, Todd Kirk and Casey Trujillo discuss the challenges and opportunities within customer education in SaaS organizations, the disconnect between customer education teams and their impact on business outcomes, emphasizing the need for radical change in how customer education is approached. They understand the …

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Nicole Finally Met Her Knight In Shining Armor! 54:43

2M ago54:43

54:43

Welcome back to See You on the Internet — the podcast where group chat drama, chaotic dating, and pop culture collides. This week, we’re fresh off our Mother's Day episode and deep in our feelings (and our group chats). We recap our moms becoming virtual besties, spiral over whether our dads like talking to us, and then fully unravel over a missed …