Best fletch911 Podcasts (2025)

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TiPS Episode 25 1208 – From Panic to Predictive: The Next Era of Real-Time ECC Decision Engines 8:07

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1d ago8:07

8:07

Emergency Communications Centers are drowning in data — IoT alerts, GIS layers, CAD history, telematics, Z-axis coordinates, weather models, panic apps, smart building feeds, and the never-ending lineup of web portals. But while the data keeps piling up, the number of humans available to process it hasn’t changed. In this episode of TiPS: Today in …

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TiPS Episode 25 1205 - SWATTING Call Bots: Detecting AI-Generated 9-1-1 Calls 7:54

4d ago7:54

7:54

It's a new frontier of public safety fraud — AI-generated SWATTING bots. These systems aren’t prank callers. They’re fully automated digital attackers capable of: 🔹 Cloning voices 🔹 Mimicking panic 🔹 Driving SWATTING attacks at scale 🔹 Overwhelming ECCs with believable—but synthetic—calls In this episode, Fletch breaks down how these AI-driven “pan…

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TiPS Episode 25 1203 — The Invisible Enemy: RF Interference Inside the ECC 9:01

6d ago9:01

9:01

What if the biggest threat to your emergency communications center isn’t a cyberattack… isn’t a hardware failure… isn’t even the network… …but the invisible radio waves leaking, bouncing, and blasting through your ECC every single day? In this episode, Fletch pulls back the curtain on one of the most under-diagnosed, under-reported, and absolutely …

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TiPS Episode 25 1201 - All I want for Xmas is a Generator 8:01

8d ago8:01

8:01

🎄 All I Want for Christmas is a Generator This episode dives into one of the most under-appreciated pillars of NG911: power resilience. From generators that “worked fine last year” to UPS batteries that lie to your face, to microgrids that could keep ECCs online during week-long outages — Fletch breaks down what really keeps emergency communication…

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TiPS Episode 25 1128 - SBC Configuration Fiascos 9:19

11d ago9:19

9:19

Today’s episode digs into the scariest cybersecurity threat in NG911… the one sitting INSIDE your network. Session Border Controllers and Firewalls keep your ESInet safe — until they don’t. And too often, the biggest disruptions to 9-1-1 call delivery come not from nation-state attackers or ransomware groups, but from misconfigured security rules d…

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TiPS Episode 25 1126 Geo Location Accuracy 7:26

13d ago7:26

7:26

“95% Certain… BUT 100% Wrong: The Confidence Score Problem” What if your mapping screen showed a 95% confidence location for a 9-1-1 caller… …but the caller wasn’t actually in that building… or on that block… or even on the right floor? Welcome to today’s episode of TiPS: Today in Public Safety, where we dig into the surprisingly misunderstood real…

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TiPS Episode 25 1124 - Turkey Day Testing for NG911 8:29

15d ago8:29

8:29

In today’s TiPS episode, Fletch explains the annual holiday disaster affectionately called The NG911 Turkey Test — the Thanksgiving surge that reveals every weakness in our public safety networks. We discuss why Thanksgiving consistently generates the strangest call traffic of the year, what really fails during surge conditions, and how NG911 netwo…

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EiPS Episode 25 1121 - Dispatch Dopplegangers NG911 Digital Twins 10:29

18d ago10:29

10:29

In this episode of TiPS: Today in Public Safety, Fletch dives into a topic that sounds futuristic but is already knocking on the ECC door: AI-powered “dispatch doppelgängers.” These aren’t JUST chatbots, scripts, or templates — they’re digital twins of your best call takers, created from real performance data to help with training, simulations, and…

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TiPS Episode 25 1119 - The NG911 Data Deluge in the ECC 8:01

20d ago8:01

8:01

In this episode of TiPS: Today in Public Safety, Fletch opens the door to the part of NG911 nobody really wants to talk about — the data closet. As multimedia floods the ECC from every direction — drones, doorbell cameras, IoT sensors, telematics, citizen uploads, automated crash detection, AI transcripts — public safety centers are rapidly becomin…

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TiPS Episide 25 1117 - Facing the Facts: Facial Recognition Ethics in Public Safety 5:53

22d ago5:53

5:53

In this episode of TiPS: Today in Public Safety, Fletch dives deep into the digital mirror of modern surveillance — facial recognition. Once a science-fiction fantasy, it’s now a standard tool in airports, schools, and law enforcement agencies across the country. But as its capabilities grow, so do the ethical concerns. He explores both sides of th…

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TiPS Episode 25 1114 Quantum NG911 Call Routing 6:25

25d ago6:25

6:25

Quantum Dispatch: Where Seconds Don’t Wait Their Turn What if your 9-1-1 call didn’t have to travel anywhere — it just existed everywhere at once? In this mind-bending episode, Fletch dives headfirst into the strange and brilliant world of quantum communication and explores how it could redefine the very concept of “response time.” From Einstein’s …

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TiPS Episode 25 1112 — Let's Do the NG911 Time Warp Again 4:50

27d ago4:50

4:50

OK, Public Safety, put on your headsets and fishnets — because we’re doing the Time Warp again! In this nod to The Rocky Horror Picture Show, that classic 'participation-movie from the 80's, Fletch takes a musical-themed romp through the endless loops of 911 innovation, where every “revolutionary” upgrade somehow looks suspiciously like the last on…

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TiPS Episode 25 1110 - Shake, Rattle, and Alert: Earthquake Warnings on Your Wrist 6:56

29d ago6:56

6:56

What if your smartwatch could give you a 10-second head start before the ground starts shaking? In this episode of TiPS: Today in Public Safety, Fletch explores how the next generation of wearables, smartphones, and IoT sensors are transforming into a global, crowd-sourced earthquake early-warning network. Billions of accelerometers already track o…

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TiPS Episode 25 1107 - AI Crisis Negotiations - Are we Ready For It? 6:44

1M ago6:44

6:44

Imagine it’s 3 a.m. on a bridge. The wind is cold, tension is high, and every word matters. The negotiator’s voice is calm — but just behind them, an artificial intelligence system listens too. It’s analyzing tone, pacing, and breathing, quietly suggesting when to push, when to pause, and when to just listen. In this episode, Fletch explores the em…

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TiPS Episode 25 1105 - AI the Ultimate Translator 5:49

1M ago5:49

5:49

What happens when a 9-1-1 call comes in—and nobody speaks the same language? In the past, that meant putting callers on hold, dialing interpreter hotlines, and hoping the connection held. But in today’s Next Generation 911 world, artificial intelligence is stepping in as the universal translator that never sleeps. In this episode, Fletch dives into…

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TiPS Episode 25 1103 – Security Teams: Red vs. Blue 5:48

1M ago5:48

5:48

🎥 TiPS Episode 25 1103 – “Security Teams: Red vs. Blue” By Fletch — ENP In this high-energy episode of TiPS: Today in Public Safety, Fletch dives deep into the fascinating (and sometimes chaotic) world of Red Team vs. Blue Team cybersecurity — where the defenders and the attackers work for the same organization, and the battle happens entirely in c…

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TiPS Episode 25 1031 Dispatch in the Dark: When the Network Goes Bump in the Night 7:10

1M ago7:10

7:10

🎃 HAPPY HALLOWEEN TELECOMMUNICATOR PROFESSIONALS! 🎃 When the ECC loses power or the network falls silent, what happens next? In this Halloween-themed TiPS episode, Fletch explores how redundancy, failover, and human ingenuity keep 9-1-1 alive through blackouts and cyberattacks. From LTE backups to hot-standby CAD systems, and the dispatchers who ne…

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TiPS Episode 25 1029 – Training Dispatchers for AI-Enhanced Workflows 6:11

1M ago6:11

6:11

Artificial Intelligence is no longer a buzzword—it’s becoming your new console partner.In this episode of TiPS: Today in Public Safety, Fletch explores how telecommunicators are adapting to AI tools that transcribe, analyze, and predict incidents before human operators even lift a headset.From real-time call transcription to predictive dispatch ass…

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TiPS Episode 25 1027 – Voice On The Line: Vocal & Throat Care for Dispatchers 7:03

1M ago7:03

7:03

Your voice is your most powerful tool — and for dispatchers, it’s the one that carries calm through chaos and clarity through confusion. But what happens when that voice is sore, strained, or suddenly unreliable? In this episode, Fletch draws from his radio and voice-over background to share practical advice on protecting, maintaining, and tuning y…

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TiPS Episode 25 1025 - SPECIAL REPORT: Google Pixel 10 Call Failures on 911 6:30

1M ago6:30

6:30

🚨 SPECIAL REPORT: When Your Smartphone Fails the One Call That Matters Most In this urgent TiPS episode, Fletch delivers a critical update that every Google Pixel user needs to hear. Reports are surfacing that certain Pixel models — including the latest Pixel 10 series — may fail to connect to 911 or produce unusable, distorted audio when attemptin…

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TiPS Episode 25 1024 Do You Speak AI? 6:21

2M ago6:21

6:21

In this episode of TiPS: Today in Public Safety, Fletch discusses why “speaking AI” is becoming an essential skill for 911 professionals, managers, and technologists. Learn how to craft queries that yield relevant, reliable answers — and understand how poor prompting can cause bias, misinformation, or even dangerous assumptions. Topics include: How…

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TiPS Episode 25 1022 Swarm Drones as First Responders in NG911 10:16

2M ago10:16

10:16

The next generation of first responders may not wear a uniform — they might fly. 🚁 In this episode of TiPS: Today in Public Safety, Fletch explores how swarm intelligence is taking flight in Public Safety drone operations. Coordinated drone networks are evolving beyond simple video feeds — they can now assess hazards, deliver medical supplies, and …

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TiPS Episode 25 1020 Autonomous AI Ambulances 5:38

2M ago5:38

5:38

Autonomous vehicles are already cruising our streets — but what happens when they respond to emergencies? In this episode of TiPS: Today in Public Safety, Fletch explores the merging worlds of AI, automation, and emergency medical response. From NG911 data and telemedicine to driverless ambulances and ethical dilemmas, this episode dives deep into …

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🎙️ TiPS: Today in Public Safety — Weekly Preview (Episode 25-1018) 1:48

2M ago1:48

1:48

Hey, it’s Fletch — ENP and founder of Fletch911 Consulting LLC — with your weekly look ahead at what’s coming up on TiPS: Today in Public Safety! 🚨 Here’s what’s on deck this week: 🔹 Monday, October 20: We kick things off with a look at autonomous vehicles in Public Safety — specifically how self-driving medical response units could reshape the way…

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TiPS Episode 25 1017 Pumpkin Patching Security in the PSAP 6:31

2M ago6:31

6:31

It’s spooky season at the PSAP, and this week we’re patching more than pumpkins. “Pumpkin Patching Security in the PSAP” explores cyber hygiene for dispatch centers with humor and a snarky Halloween flair. Learn how unpatched systems “rot,” why firmware is your overlooked ingredient, and how to keep your network from turning into a haunted house. P…

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TiPS Episode 25 1015 The HUMAN Firewall Outsmarting AI 6:07

2M ago6:07

6:07

In this episode of TiPS: Today in Public Safety, Fletch explores a rising cybersecurity threat that doesn’t depend on malware or brute-force hacks — it depends on YOU. Discover how artificial intelligence scams are targeting ECCs and PSAPs through cloned voices, deepfake video calls, and synthetic citizens. Fletch explains how these social-engineer…

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TiPS Episode 25 1013 Public Safety NG911 on the Blockchain 6:51

2M ago6:51

6:51

Can blockchain really improve 9-1-1 security? In this episode of TiPS: Today in Public Safety, Fletch explains how the Blockchin distributed-ledger technology is used to revolutionize the way PSAPs track and share incident data. You'll learn what blockchain actually is (it's NOT just for crypto-currency) why public-safety networks absolutely need i…

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TiPS Episode 25 1010 - The Legal Risks of Auto Dispatch and AI 7:50

2M ago7:50

7:50

In this episode of TiPS: Today in Public Safety, Fletch examines the increasing legal and ethical concerns surrounding AI-powered automatic dispatch. What happens when your smart system acts before a human does — and gets it wrong? From false alarms and over-dispatches to data privacy, bias, and liability, this episode examines the real-world conse…

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TIPS EPISODE 25 1008 The i3 EIDO - Turning Call Data into Action 8:53

2M ago8:53

8:53

NG911 i3 moves calls on IP; A NENA i3 EIDO moves the facts that matter. In this episode of TiPS, Fletch explains what to include, what to omit, and how to test handoffs between PSAPs, CADs, and field apps when implementing the NG911 EIDO. He covers governance, privacy, and quick wins for both ECCs as well as commercial enterprise customers. Inside …

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TiPS Episode 25 1006: Z-Axis The Vertical Mystery in NG911 7:58

2M ago7:58

7:58

A practical walkthrough of vertical location in NG911: what Z‑Axis measures, how to translate altitude to a floor number, and why confidence and presentation matter. We cover building‑sourced GIS layers, active NENA guidance, and a checklist for enterprises to prepare data now. Key topics in this episode: X/Y vs Z: the high‑rise gap Device altitude…

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TiPS Episode 25 1003- Jurisdiction Jenga – How GIS Keeps the Tower Standing 6:08

2M ago6:08

6:08

🔥 NEW EPISODE: GIS in NG911 🔥 Bad maps result in bad 911 calls. Good maps provide a faster, intelligent, safer response. Check out my latest TiPS: Today in Public Safety podcast, where Fletch explains why GIS isn’t a side salad — it’s the main course for NG911 services, and why your network MUST have it in placea and it must be ACCURATE! 👉 Listen n…

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TiPS Episode 25 1001 - Digital Identities for NG911 - The GREEN Channel for Data 7:25

2M ago7:25

7:25

Today on 911tips.com: Green Channel 911. In this episode, I’ll break down a practical and secure identity model for NG911: Person–Device–Place (PDP)—and how it can fast-track trusted data while throttling swatting noise. We’ll cover playbooks, outage modes, equity, and what to pilot first. If you run a PSAP or connect enterprise systems to public s…

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TiPS Episode 25 0929 - Pumpkin Spice & Call Surges: Weatherproofing the ECC for Fall 5:30

2M ago5:30

5:30

Pumpkin Spice & Call Surges: Weatherproofing the ECC for Fall 🍂 As pumpkin spice season arrives, so do frosty mornings, dark commutes, and weather-driven spikes in 911 calls. From car accidents on icy roads to Carbon Monoxide alarms when the furnace clicks on, fall always brings its own “flavor” of emergencies. In this episode of TiPS: Today in Pub…

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TiPS Episode 25 0926: Wearable Tech to Monitor Dispatcher Wellness 5:43

2M ago5:43

5:43

🚨 TiPS: Today in Public Safety – Episode 25 0926 🚨 Wearable Tech to Monitor Dispatcher Wellness What if, while you’re handling a 911 call, the system could quietly monitor your wellness too? In this episode, Fletch explores how AI voice sentiment analysis and wearable IoT devices are being designed to track dispatcher stress and well-being in real …

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TiPS Episode 25 0924 9-1-1 Robo Callers that you Actually WANT to Receive 4:29

3M ago4:29

4:29

🚨 TiPS: Today in Public Safety – Episode 25 0924 🚨 AI Trainers – Robo-Callers You Actually Want What if you could train with the toughest 9-1-1 caller you’ll ever face — on demand? In this episode of TiPS: Today in Public Safety, Fletch dives into how AI role-playing callers are changing the game for emergency telecommunicator training. Unlike scri…

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TiPS Episode 25 0922 Talk to the CAD - Voice Activated CAD and Applications in the PSAP 5:18

3M ago5:18

5:18

What if your CAD worked like Alexa—but instead of playing your favorite playlist, it dispatched a fire truck? 🚒 In this episode of TiPS: Today in Public Safety, Fletch explores the rise of voice-controlled CAD and app navigation inside 911 centers. From reducing dispatcher fatigue to speeding up call handling, voice could become the dispatcher’s ne…

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TiPS Episode 25 0919 Beyond "NO COMMENT" - Public Safety Transperenc 6:09

3M ago6:09

6:09

Trust is the oxygen of Public Safety—you don’t notice it until it’s gone. In this episode of TiPS: Today in Public Safety, Fletch dives into how agencies can earn, maintain, and rebuild trust with their communities by being transparent. From data dashboards to body-worn cameras, AI call triage to dispatcher storytelling, transparency isn’t just goo…

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TiPS Episode 25 0917 - NENAs New IP-MLTS/UCaaS 911 Workgroup Call for Volunteers 6:52

3M ago6:52

6:52

🚨 Want your name on the future of enterprise 9-1-1? 🚨 In this episode of TiPS: Today in Public Safety, Fletch breaks down NENA’s brand-new IP MLTS Standards Workgroup — an open call for volunteers to help define how UCaaS and MLTS services should handle emergency calls in today’s mobile, nomadic, cloud-first world. From Kari’s Law to the RAY BAUM’S…

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TiPS Episode 25 0915 NG911 Meets 6G Wireless: The Future of Public Safety Connectivity 6:02

3M ago6:02

6:02

Title: Description: 6G Wireless isn’t just about speed — it’s about resilience, AI integration, and smarter emergency response. In this episode of TiPS: Today in Public Safety, Fletch breaks down how NG911 and 6G will collide: Data sessions replacing calls AR/VR tools for first responders Network slicing to prioritize emergency traffic AI co-pilots…

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TiPS Episode 25 0910 Another Interview with NOVA Fletch's DIGITAL ASSISTANT 17:41

3M ago17:41

17:41

What happens when I interview my AI assistant, NOVA? 🤖 AI in 9-1-1 today ⚡ GPT-5’s “hiccups” 🛡️ Guardrails vs. misuse (swatting) 🎙️ NOVA tries a dispatcher voice Oh—and I asked if it has a crush on SpYder Harrison. 👀 👉 Watch here: https://911tips.com #NG911 #PublicSafety #AI REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and …

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TiPS Episode 25 0908 The Value of Cross Trained PSTs for Fire, Law, and EMS 5:29

3M ago5:29

5:29

In this episode of TiPS: Today in Public Safety, Fletch explores the world of cross-training police, fire, and EMS call-takers. 🚨 Why? Because emergencies don’t care about silos. Whether it’s shots fired into a car, a fire in an apartment building, or a crash that involves all agencies—law enforcement, fire, and EMS—cross-trained call takers can ha…

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TiPS Episode 25 0905 NG911 and GIS: When Community Data Saves Lives 8:50

3M ago8:50

8:50

When someone calls 9-1-1, the question is still “Where are you?” But in NG911, the next question is quickly becoming “What else do responders need to know right now?” In this episode of TiPS: Today in Public Safety, Fletch (Mark J. Fletcher, ENP) breaks down how GIS data (Geographic Information System) in NG911 is evolving from static maps into a l…

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TiPS Episode 25 0903 AI Bias in Emergency Call Handling: The Good, The Bad, and The Fixable 9:06

3M ago9:06

9:06

Artificial Intelligence is making its way into 911 call centers, promising faster triage, reduced stress for call takers, and smarter resource allocation. But here’s the catch: AI learns from history — and sometimes, history comes with baggage. In this episode, Fletch explores: Where bias sneaks into AI systems (training data, speech patterns, demo…

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TiPS Episode 25 0901 Shedding Light on Indoor Accuracy 8:30

3M ago8:30

8:30

Li-Fi Could Finally End the GPS Guessing Game - BUT - What is it?! GPS is fantastic—until you walk inside a building. Suddenly, “precise” location data becomes “somewhere near the food court.” That’s a big problem when seconds count. In this episode, Fletch explains how Li-Fi, a light-based indoor positioning system, could give 911 responders hyper…

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TiPS Episode 25 0829 The Top Issues with Digital Warrants 4:41

3M ago4:41

4:41

In this episode, Fletch dives into the messy, funny, and sometimes downright scary world of Digital Warrants for IoT Data Access. From Fitbits in murder trials to smart thermostats in arson cases, IoT devices are the new star witnesses. But who owns that data, and what happens when the evidence lives in the cloud—or even overseas? We cover the Top …

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TiPS Episode 25 0827 The IoT Emergency Call Friend? Foe? Or just Freaky?! 5:30

3M ago5:30

5:30

In this episode of TiPS: Today in Public Safety, Fletch examines the privacy minefield created by always-on sensors — from Apple Watches and Alexa to doorbell cameras and vehicle crash detection. We explore the life-saving potential, the unsettling pitfalls, and the legal challenges facing 9-1-1 centers as NG911 develops. Topics include: - Types of…

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TiPS Episode 25 0825 Quantum Routing for Emergency Calls - Is it Possible? 6:17

4M ago6:17

6:17

In this episode, Fletch unpacks one of the strangest but most exciting concepts in network science: quantum routing. Instead of your 911 call taking one fixed path through the network, quantum routing uses the principles of quantum entanglement and probability to explore all possible paths at once, instantly selecting the best. We’ll cover: What qu…

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Sneak Peak - TiPS: Today in Public Safety - Week of 08/25 1:19

4M ago1:19

1:19

This week on TiPS: Today in Public Safety we’re diving into three big topics you don’t want to miss: 🔹 Digital Warrants: Top 5 Issues – From consent to cloud storage, what cops & courts need to know in the digital age. 🔹 Privacy vs. Always-On Sensors – When does “smart” become too smart? 🔹 Tech, Movies & Public Safety – From Terminator to the inter…

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TiPS Episode 25 0822 - The EYES Have it Especially for 911 5:52

4M ago5:52

5:52

Multitasking is the dispatcher’s superpower — but even superheroes have limits. In this episode of TiPS: Today in Public Safety, Fletch explores how eye-tracking technology, already used in aviation, surgery, and even gaming, could help sharpen focus in 9-1-1 dispatch centers. We’ll cover: What eye-tracking is and how it works How it could improve …

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TiPS Episode 25 0820 — Swarming Public Safety with BabyBots 7:04

4M ago7:04

7:04

What if your next search and rescue didn’t rely on one big “hero drone,” but an entire caffeinated ant colony of BabyBots — each one mapping hazards, sniffing gas, and hunting for survivors in places GPS can’t touch? In this episode of TiPS: Today in Public Safety, Fletch takes you inside the swarm: how dozens of tiny, affordable drones #SLAM toget…

Fletch911 Podcasts