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IT Ops Query

Informa TechTarget

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This podcast distills the signal from the noise about enterprise IT digital transformation and operations in the era of Agile, DevOps and distributed applications. Interviews feature expert guests in conversation with IT journalism veteran Beth Pariseau, Senior News Writer at Informa TechTarget.
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ERP Confab

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ERP Confab features in-depth conversations about the vendors, trends and technologies driving the enterprise resource planning market. TechTarget’s resident ERP expert David Essex chats with the C-suite executives, industry insiders and expert ERP observers. From the factory floor to the metaverse, and everything in between, ERP Confab has it covered.
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Targeting AI

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Hosts Shaun Sutner, TechTarget News senior news director, and AI news writer Esther Ajao interview AI experts from the tech vendor, analyst and consultant community, academia and the arts as well as AI technology users from enterprises and advocates for data privacy and responsible use of AI. Topics are related to news events in the AI world but the episodes are intended to have a longer, more ”evergreen” run and they are in-depth and somewhat long form, aiming for 45 minutes to an hour in d ...
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Healthcare Strategies

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A podcast for healthcare professionals seeking solutions to today’s and tomorrow’s top challenges. Hosted by the editors of Xtelligent Healthcare Media, this podcast series focuses on real-world use cases that are leading to tangible improvements in care quality, outcomes, and cost. Guests from leading provider, payer, government, and other organizations share their approaches to transforming healthcare in a meaningful and lasting way.
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Modern HR

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Modern HR explores how technology is helping to automate human resource departments and transforming HR into a collaborative process that touches every corner of the organization. TechTarget editors talk with HR executives, consultants and vendors about the latest developments in talent management, core HR, and the employee experience, as well as the innovative strategies driving 21st-century people management that prioritizes employee growth and development.
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Revenue cycle management is rife with data issues and automatable processes--making it ripe for AI implementation. How can providers use AI tools to reduce their revenue cycle management workload? Featuring: Jacqueline LaPointe, executive editor, lead editor on Rev Cycle Management, Xtelligent Anuja Vaidya, senior editor on Virtual Healthcare, Xtel…
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Ameet Talwalkar joined observability vendor Datadog in February to lead a new AI research lab at the company. He is also an Associate Professor at Carnegie Mellon University. One of the first projects from the lab was released to open source in May – Toto, a foundation model trained on real-world observability data. Talwalkar discusses how Toto cou…
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As virtual nursing programs transform healthcare delivery, discover how this digital revolution is leveraging technology and human expertise to address widespread staffing shortages while enhancing both the patient and provider experience. Explore how hospitals and health systems are currently using virtual nurses, the successes they have already h…
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Steve Koelpin is a seasoned engineer and award-winning data strategist who specializes in observability, logging, and data pipelines at high scale. In his experience, generative AI in observability tools can help reduce the time it takes to resolve IT incidents, but can also foment dependence on a 'black box' tool. There's also the matter of feedin…
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Nvidia's hardware strategies are powering AI technologies. Recently, networking has become the critical backbone of modern AI systems. In today’s episode, Kevin Deierling provides practical insights for enterprises looking to implement AI technologies effectively. Deierling contrasts traditional data centers with the emerging concept of AI factorie…
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FDA’s removal of GLP-1 drugs from the shortage list ends supplemental compounding, shifting patient access back to branded semaglutide and tirzepatide. Featuring: Sara Heath, executive editor, Xtelligent Healthcare Alivia Kaylor, senior editor of Pharma Life Sciences, Xtelligent Healthcare In today’s episode, we’ll cover… The end of GLP-1 compoundi…
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SAP has faced numerous challenges in recent years, but three big ones stand out: moving its on-premises products to the cloud; convincing customers to adopt its current ERP platform, S/4HANA Cloud; and meeting the unprecedented demand for artificial intelligence by developing practical AI applications. SAP touted significant progress on all three f…
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Nancy Gohring is a senior research director at IDC, focused on big picture trends related to enterprise AI adoption, including business, organizational and technology architecture transformation in the context of AI and GenAI. In this wide-ranging interview, Gohring gives the big-picture view of the challenges and changes GenAI represents for enter…
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Enterprise Strategy Group analyst Torsten Volk says he spends so much time playing with generative AI tools that "if I used fewer, I'd get a lot more done." But judiciously used -- and with plenty of human oversight -- LLMs and AI agents can be catalysts for fundamentally changing businesses, from application modernization to massive data processin…
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Generative AI has led to many fears about the workforce. However, for work management platform vendor Asana, GenAI and agentic AI can be effective tools in the workforce. Instead of replacing humans, AI technology can work alongside humans. Despite the potential for collaboration, not all tasks require the use of AI technology. Featuring: Saket Sri…
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Street medicine is taking off in cities nationwide as part of the industry's effort to address a rampant housing insecurity crisis and boost population health. Driven by mobile medical units outfitted to look more like primary care offices, these street medicine teams are moving unhoused individuals to better health and preparing them for stable, s…
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One of the enterprise tech industry's most influential voices on all things AI, independent analyst Andy Thurai, says in a wide-ranging discussion that IT pros should prepare to work with AI agents in the very near future, despite unanswered questions about their orchestration and the reliability of their decision-making.…
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As an AI writing assistant, Grammarly has used AI technology from its inception. The popularity of large language models has led to a shift in which the writing assistant vendor moved from natural language processing to including large language models to help enterprise employees improve their writing as they work. This has led Grammarly to see a p…
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The first 100 days of the second Trump presidency were marked by new, wide-ranging tariffs and executive orders along with workforce cuts and leadership changes. What are the immediate and long-term impacts of these shifts? And how has the healthcare industry responded? Featuring: Alivia Kaylor, senior editor for Pharma Life Sciences at Xtelligent …
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Kishore Gopalakrishna says that the observability market is ripe for disruption in the AI age, particularly at the storage and query layer. The former LinkedIn architect is now co-founder and CEO of StarTree, which offers a real time analytics platform based on Apache Pinot. The company has a preview version of its StarTree Cloud service for observ…
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An emerging technology called spatial computing combines virtual reality and augmented reality to enable location-aware digital interaction with the real world. It has big potential, but practical applications have been slow to arrive. A new offering from Dassault Systèmes, a French maker of 3D design software, could begin to change that. Called 3D…
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Fortra, the Health Information Sharing and Analysis Center (Health-ISAC), and Microsoft's Digital Crimes Unit teamed up to combat abuse of Cobalt Strike, a legitimate adversary simulation tool that cyberthreat actors have taken a liking to. The collaborative efforts resulted in an 80% reduction in unauthorized copies of Cobalt Strike observed in th…
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Gartner analyst Gregg Siegfried reflects on the previous generation of AIOps tools that never quite lived up to their "NoOps" promise, looks at how generative AI tools have already affected IT ops pros' day to day work, and predicts the ways AI agents are poised to even more dramatically alter the observability and IT automation landscape.…
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A key truth about AI is that regulation has long lagged innovation. However, this has not removed the responsibility of enterprises to deploy AI systems responsibly or for AI vendors to create responsible systems. What are the key metrics to understanding a safe AI system? Featuring: Stuart Battersby, CTO at Chatterbox Labs, vendor of a quantitativ…
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The Connecticut Poison Control Center receives on average a hundred calls a day and operates 24/7. To handle such an immense workload, the Center relies on one tool to sustain and improve its emergency response: the state's health information exchange (HIE), Connie. How does this HIE help the Center save lives? Listen to find out! Featuring: Suzann…
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Mark Tomlinson is senior director of performance and observability for digital payments provider FreedomPay. He previously worked for PayPal and also served as Chief Performacologist, founder and host of the PerfBytes podcast from 2012 to 2023. He talks about how his company uses generative AI tools in its observability practices, imagines the futu…
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The healthcare industry has been shifting from fee-for-service to value-based care and payment for decades now with not much to show for it as a whole. How can employers and other healthcare purchasers achieve value amid soaring costs and worsening disease burden? Featuring: Shawn Gremminger, president and CEO of the National Alliance of Healthcare…
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Alois Reitbauer is chief technology strategist, head of open source and the leader of research at observability vendor Dynatrace. He is a contributor to CNCF open source standards such as the Keptn event-driven orchestration project and OpenFeature for feature flag management. His Dynatrace bio also describes him as "a regular conference speaker, b…
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Industrial AI is less familiar than consumer AI, but represents a critical and growing sector within AI’s influence. What unique AI applications are surfacing in this area? Featuring: Olympia Brikis, director of Industrial AI research at Siemens In today’s episode, we’ll cover… Understanding Industrial AI and its distinctions from consumer AI AI an…
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The rise of generative and agentic AI is also OpenTelemetry's moment to shine – in an increasingly non-deterministic world, there's a lot to be said for a standard means of collecting telemetry data about system behavior. However, it can be difficult to get a consensus on everything, especially developers' preferences about instrumenting code. This…
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For two glorious years, generative AI held sway as the AI darling among ERP vendors. But impressive as Gen AI might be, it's mostly limited to generating content and not really capable of the process management and decision making needed to reach the holy grail of AI: Fully autonomous artificial intelligence. That level of technological innovation …
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HIMSS25 ran from March 3-6 in Las Vegas, Nevada. It attracted thousands of industry leaders and featured a predominant theme: artificial intelligence. How did the industry approach this topic in 2025, and what surprising talking points arose? Featuring: Rebecca Pifer, senior reporter at Healthcare Dive In today’s episode, we’ll cover… The evolution…
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What if you could see your application and infrastructure represented spatially instead of two-dimensional dashboard tabs, similar to atoms in a molecule or stars in the sky? According to Matt Young, founder and co-chair of the Cloud Native Computing Foundation (CNCF) technical advisory group (TAG) on observability, this will soon be a reality than…
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It is easy to get swept up in the AI hype. But healthcare leaders cannot afford to lose sight of their true priorities when evaluating AI solutions. How has this technology influenced healthcare leadership styles? Featuring: Brian Spisak, senior partner and chief people and communication officer at Csuite Growth Advisors; program director of AI and…
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Traditional, generative, agentic—in the past couple of decades, AI metamorphosed into an indisposable tool for enterprises wanting to streamline their processes and improve their impact. In this episode, we dive into the different types of AI, best practices for implementation, and the challenges faced in the industry. Featuring: Deepak Singh, Vice…
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AI can have a negative effect on the environment, largely due to increased electricity consumption. How should that shape when and where AI is used in healthcare, if at all? Featuring: Manijeh ('Mani') Berenji, MD, MPH, associate clinical professor of environmental and occupational health at the University of California Irvine School of Medicine an…
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Charity Majors pioneered the term 'observability' as co-founder and CTO of Honeycomb.io, based on her experience building and managing distributed systems at Parse, Facebook, and Linden Lab building Second Life. She is the co-author of the O'Reilly books Observability Engineering and Database Reliability Engineering. Her Honeycomb bio adds that she…
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Some might balk at the idea that a healthcare system would struggle to gather social determinants of health data in 2025. But for a rural healthcare system where every employee already fulfills multiple roles and the workforce is stretched thin, collecting this data can feel impossible to add to the workflow. Today's guest shares how to make this i…
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Multifaceted connection points are emerging between observability and AI, from monitoring and improving AI models themselves to observing the ways the behavior of AI agents differs from traditional web apps. In short, AI-driven automation makes new kinds of observability workflows both necessary and possible. This season of IT Ops Query will featur…
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Many have postulated that AI could solve--or, at least, bring us closer to solving--the clinician burnout crisis stemming from EHR adoption. But what use cases for AI integration into EHRs are the most ideal? Featuring: Sean McGunigal, Director of Artificial Intelligence at Epic In today's episode, we cover The ideal use cases for AI and EHR integr…
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In the couple of years since the popularization of ChatGPT, generative AI technology has quickly taken hold in the legal profession. It has backfired in some cases, such as when an attorney filed a legal brief written with ChatGPT's help and the AI platform hallucinated some of the cases in the brief. That case and others have led some law firms to…
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AI innovation requires patient data in order to develop accurate models that can bolster healthcare functions. But, legally, there is only so much one can do with protected health information. How should healthcare organizations walk the line between innovation and privacy? This conversation was recorded at HIMSS25. Featuring: Adam Greene, partner …
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Healthcare organizations dodge cyberattacks daily, even from service providers with multiple degrees of separation. What if there was a standard way to prioritize cybersecurity actions across the healthcare sector so that organizations can know their risk level and be more prepared? The Health Sector Coordinating Council (HSCC) Cybersecurity Workin…
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Despite decades of advancements in reproductive health, male contraception methods remain limited to condoms or vasectomies. This leaves few options for those seeking alternatives and leaves women shouldering the physical and hormonal burdens of birth control. Today, with 85% of men aged 18–45 actively seeking new family planning solutions, the dem…
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It's been said that the main job of a chief information officer is "keeping the lights on" – making sure an organization's IT systems are up to date, reliable and running smoothly. But CIOs of software vendors sometimes play an additional role as early users of products under development. The approach is often called Customer Zero, "drinking your o…
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Without a good data strategy, generative AI becomes unusable technology for enterprises. This was true when ChatGPT started becoming popular, and it is even more accurate years later. The most recent example is the AI Chinese startup DeepSeek. While most AI cloud providers like Google, AWS and Microsoft now offer the DeepSeek-R1 reasoning model, ma…
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The Change Healthcare cyberattack had widespread, unprecedented impacts across the healthcare sector in February 2024 and beyond. What has the sector learned since, and are providers better equipped to handle a similar incident today? Featuring: Errol Weiss, chief security officer at the Health Information Sharing and Analysis Center (Health-ISAC) …
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While some vendors are working to ensure large language models become better at reasoning, other AI vendors are making them compatible in multiple languages. Writer is a provider of a full-stack generative AI platform for enterprises. While the vendor provides a generative AI platform that enterprises can use to build generative AI capabilities int…
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The public outcry against health insurers intensified after the shooting of a UnitedHealthcare CEO. What trends are driving Americans' dissatisfaction with payers and can payers recover the public's trust? Featuring: Jacqueline LaPointe, executive editor at Xtelligent Healthcare In today’s episode, we’ll cover… Trends in claim denials The driving f…
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Social determinants of health (SDOH) play a critical role in health outcomes, but standardized SDOH data collection is lacking. How is NCQA driving standardization through national SDOH quality measures? Featuring: Rachel Harrington, PhD, AVP of health equity sciences, NCQA Adrianna Nava, PhD, MPA, applied research scientist, NCQA In today’s episod…
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A case can be made that for the past decade and a half, SAP has been almost entirely focused on two things: getting customers to adopt its next-generation ERP platform, S/4HANA, and shifting its development efforts from on-premises systems to the cloud – and getting customers to follow. Now, with the calendar turned to 2025, the December 31, 2027 d…
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The contact center world is a difficult place, packed with frustration and stress. Digital communications giant Cisco sees its mission as easing that experience for human contact center workers and the customers they deal with every day. For that undertaking, the vendor has seized on generative AI and agentic AI as the vehicles to both automate and…
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AI has officially transcended buzzword status, with healthcare continuously diving deeper into its uses and applications. But as technology continues to proliferate healthcare, experts eye questions about the effects on patient experience and the industry's overall push for more patient-centered care. In this episode, we explore those questions and…
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Box has been in the AI game for a long time. But when generative AI mushroomed into a transformative force in the tech world, the cloud content management vendor opted to turn to specialists in the new and fast-growing technology to power the arsenal of tools in its platform. "We've been doing AI for many years. But the really cool thing that happe…
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