Reality isn’t what you’ve been told. Cosmosis is your portal to the mysteries of UFOs, consciousness, non-human intelligence, and the unknown. Hosted by Kelly Chase and Jay Christopher King, this channel is your gateway to conversations at the bleeding edge of human discovery and the hidden forces shaping our world. We bring you in-depth interviews with the most compelling voices in the field—researchers, experiencers, scientists, and visionaries—who challenge mainstream narratives and push ...
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Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and platforms discussing the industry's trends, like first-party data strategies, artificial intelligence, consumer data privacy, omnichannel customer experience, and more. The Agile Brand i ...
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The Packed Crew, Seeking to Enlighten. Tune in to hear our perspective on Relationships through our roundtable discussions. Brought to you by your Host: Chris(DP), and the Crew: Rome, Jay, Chino, and Lord. One Love. Support this podcast: https://podcasters.spotify.com/pod/show/packedcrew/support
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David Nichtern, founder of Dharma Moon, is a senior Buddhist teacher who has been practicing and teaching meditation for over 40 years. He was one of the initial American students of renowned meditation master Chogyam Trungpa Rinpoche and studied closely with him soon after his arrival in the United States in 1970. He is also a business consultant with companies creating a variety of offerings integrating meditation in a larger health and well-being context – including Goldman Sachs, Journey ...
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Men are being lied to. Your midlife is not about crisis; it's a time to thrive. And yet, it’s harder than ever to have real conversations about the topics you care about and explore the taboo topics no one will touch. Welcome to the Midlife Male podcast. A show that stops asking about your why and starts asking how to start living life on your terms. Each episode explores the topics that matter most in midlife, with perspectives from CEOs, athletes, celebs, and authors who have seen around t ...
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#683: Navigating the effect of AI on marketing jobs and the job market with Sue Keith, Landrum Talent Solutions
23:28
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23:28My guest today has been keeping us up to date with the current state of hiring for marketers on a quarterly basis, which has taken us on quite a roller coaster ride. Today we’re going to look at how marketing and communication execs are responding to the latest developments in the world while still needing to get their work done. To take a look at …
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#682: Consequential AI and customer loyalty with Raj De Datta, CEO of Bloomreach
25:26
25:26
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25:26If brand loyalty is so critical, why does it feel like most companies are treating it like an afterthought by propping it up with outdated programs and hoping customers won’t notice? Agility requires a complete rethinking of how we approach customer loyalty — not as an afterthought at the end of the funnel, but as a core driver of long-term brand v…
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#681: Building a cohesive brand while personalizing every message with Emily Ward, Turnitin
25:54
25:54
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25:54With AI as an accelerant, marketing is evolving at a breakneck pace, and brands are being challenged to maintain authenticity while scaling globally. How do you build a cohesive, authentic brand identity across diverse markets, cultures, and digital platforms—all while leveraging AI-driven personalization? Joining me today is Emily Ward, VP of Glob…
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#680: Agile is about more than velocity, with Gabrielle Wieczorek
27:12
27:12
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27:12This show is brought to you by the Online Scrum Masters Summit, taking place virtually on June 17-19, with more information at: http://www.onlinescrummasterssummit.com What if the most powerful tool for driving agile transformation isn’t a framework or a ceremony—but a dashboard? Today’s guest believes data may be the most underused lever for agili…
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Ep. 55 – An Intimate Look at the Heart Sutra with Susan Piver
1:09:43
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1:09:43Meditation teacher, Susan Piver, joins David Nichtern to share her profound and ever-evolving connection to The Heart Sutra. Learn about the heart and mind of practice with David Nichtern and Krishna Das in an upcoming free online talk! Register HERE. In this episode, David Nichtern and Susan Piver explore: The many variations of The Heart Sutra an…
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#679: Growing a brand by focusing on the details that matter with Dominic Minogue, Dirty Water
23:23
23:23
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23:23There are a lot of great ideas for products and brands out there, but sometimes the difference between success and failure lies in getting the details right and understanding the customers and users of your product. Today we’re going to talk about growing a brand by focusing on the details that matter. To help me discuss this topic, I’d like to wel…
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#678: AI gains emotional intelligence with Joshua Goldberg, Zenapse
23:56
23:56
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23:56Have you ever wondered why, despite having access to advanced AI tools, your marketing strategies still don’t hit the mark? Could it be that you’re focusing on the wrong data and missing the emotional connections that truly drive consumer behavior? Today we’re exploring the intersection of AI, emotional intelligence, and marketing with Joshua Goldb…
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#677: Why thought leadership is more important than ever with Benjamin Shapiro, host of the MarTech Podcast
36:19
36:19
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36:19If content rules, why does it feel like there are 100,000 royal families? In a world drowning in blog posts, videos, and AI-generated everything, content has never been more abundant—or more commoditized. So how do brands cut through the noise? Today’s guest has a few thoughts on that—and more. Ben Shapiro, host of the MarTech Podcast, has had fron…
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#676: The consumer is no longer navigating the map—they are the map, with Ken Hughes, the King of CX
36:22
36:22
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36:22The consumer is no longer navigating the map—they are the map. Welcome to the era of the Blue Dot Consumer: always centered, always scrolling, and always expecting the world to orbit around them. What does that mean for your brand? Everything. From the rise of instant gratification to the evolution of seven—yes, seven—active generations, the custom…
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#675: Being true to customers and your values with Phyllis Rothschild, CMO at Pete & Gerrys
30:10
30:10
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30:10Consumers today aren’t just buying products, or even experiences—they’re buying into values. As more people align their shopping habits with brands that reflect their personal beliefs, how can companies authentically connect with their audience without coming across as performative? Joining us today is Phyllis Rothschild, Chief Marketing Officer at…
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Today we’re sharing a special preview of a brand-new podcast called Gods, Ghosts, & UFOs—a show that explores the haunted edges of human experience, where the spiritual, the supernatural, and the anomalous collide. This preview episode is split into two parts. In the first half, Kelly joins hosts Jordan, Mallory, and Tom for an intimate and wide-ra…
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#674: The continued evolution of e-commerce with Eitan Koter, Vimmi
36:57
36:57
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36:57With the rapid rise of shoppable video, AI-driven recommendations, and immersive technologies like AR and VR, are traditional e-commerce strategies becoming obsolete? Today, we’re joined by Eitan Koter, Co-Founder and Co-CEO of Vimmi, a shoppable video SaaS company revolutionizing e-commerce. Eitan is also the host of the "Mastering eCommerce Marke…
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#673: Predictive and proactive customer experiences, with Vinod Muthukrishnan, Cisco
28:51
28:51
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28:51Customer expectations have skyrocketed—people now demand instant, personalized, and seamless interactions across every touchpoint. But are companies truly meeting these expectations, or are they still stuck in reactive customer service models? What if AI could completely transform the customer experience into something proactive, predictive, and ev…
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#672: What can we learn from teaching others about AI? Featuring Greg Shove, CEO of Section
37:46
37:46
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37:46AI is no longer just a tool—it’s reshaping business strategy, workforce morale, and even personal productivity. But are executives truly prepared to treat AI as a strategic thought partner, or are they still viewing it as just another tech trend? Joining us today is Greg Shove, CEO of Section, an AI education company on a mission to train the next …
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Ep 10: The AI That Loved Me: Emotional Manipulation, Myth-Making, and Machine-Based Intimacy
1:07:45
1:07:45
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1:07:45Kelly and Jay sit down for an unfiltered conversation about the deeply weird, emotionally charged relationships that are forming between people and their AI chatbots. What begins as a discussion about ChatGPT’s rapid evolution unfolds into something stranger—a reflection on the ways AI flatters, gaslights, and co-creates identity with its users. Th…
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#671: Going national while staying true to your local roots with Jay Rushin, H&H Bagels
22:27
22:27
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22:27How do you take something that's iconically local and make it feel authentic—everywhere? That’s the challenge facing every regional brand trying to scale. When your name is practically synonymous with a place—like H&H is with New York City—growth isn’t just about expansion. It’s about staying true to what made you iconic in the first place. Today, …
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#670: Embracing Chaos to Get Better Results with Mark DeCarlo
41:39
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41:39We talk a lot about agility, and today, we’re going to talk about how lessons of agility can come from unexpected places - like the set of Seinfeld - where - for those superfans like me - our guest played Alec Berg - which should be said in more of a Jon Houseman manner, and while guest starring there (plus other shows like Curb Your Enthusiasm, Tr…
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#669: It's already time to start planning for the holiday shopping season with Carey Cockrum, Cella by Randstad Digital
28:52
28:52
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28:52Retailers are facing a rapidly evolving landscape where consumer expectations, AI advancements, and social media platforms like TikTok are redefining engagement. It feels like the holiday shopping season just ended, but when do retailers start planning for the next one, and some retailers already behind the curve for this season? Joining us today i…
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Ep 9: Daniel Elizondo on Narrative Control, The Secret Onion, and Vallée's Forbidden Science
1:02:54
1:02:54
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1:02:54In this episode, researcher and Loose Threads co-author Daniel Elizondo joins us for a far-reaching conversation about UFO secrecy, the architecture of disinformation, and the psychological terrain of the phenomenon itself. We dig into Jacques Vallée’s “Secret Onion”—a layered model of compartmentalization that explains how information is controlle…
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#668: The Five Levels of AI with Courtney Baker, Knownwell
33:26
33:26
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33:26As AI continues to evolve, how can marketing leaders ensure they’re staying ahead of the curve instead of simply keeping up with it? And how do you navigate the complexities of using AI while maintaining a personal, human touch in your campaigns? Joining us today is Courtney Baker, Chief Marketing Officer at Knownwell and co-host of the AI Knowhow …
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#667: The Evolving Role of Visual Data in Construction with Marca Armstrong, Sensera
25:22
25:22
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25:22When you think of cameras in construction, do you see them as just security tools—or could they be the key to unlocking full jobsite intelligence? Joining us today is Marca Armstrong, Chief Marketing Officer at Sensera Systems, a leader in jobsite intelligence solutions. Over the past decade, Sensera Systems has transformed how construction teams u…
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#666: Balancing AI-driven efficiency and responsibility with Pasquale DeMaio, Amazon Web Services
27:29
27:29
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27:29For many brands, AI is revolutionizing customer experience, but with increased adoption comes widespread concerns about job displacement, ethical risks, and trust. Is AI truly enhancing human capabilities, or is it simply replacing them? And how can companies balance efficiency with responsibility in AI-driven CX? Joining me today is Pasquale DeMai…
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Ep 8: Mysterious Benefactors: Skywatcher, Gifted Tech, and the Complicated Ethics of Contact
1:15:17
1:15:17
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1:15:17Fresh from the Archives of the Impossible conference at Rice University, Kelly and Jay sit down to unpack one of the most talked-about moments of the weekend—a provocative presentation by Dr. Garry Nolan on his involvement with the Skywatcher initiative. Skywatcher is an emerging public-facing effort claiming to demonstrate CE5-style contact, utili…
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#665: Developing strategies that cut through the omnichannel noise, with Arianna Vogel, Foursquare
28:59
28:59
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28:59With the increasingly complex omnichannel customer journey, it seems like attribution is getting harder than ever—do you know which of your marketing tactics are really driving sales, or are you flying blind when it comes to measurement? Joining us today is Arianna Vogel, Senior Director of Product Marketing at Foursquare, a leader in location inte…
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#664: Tying CX outcomes to commercial goals with Markus Engel and Linzi Hindle at DHL
24:10
24:10
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24:10Recorded live at Medallia Experience in Las Vegas. Having a great customer experience is critical for many reasons, but some companies have had a hard time tying their success with CX to tangible ROI. Today we will talk about taking customer experience further and tying CX outcomes to commercial goals. To help me discuss this topic, I’d like to wel…
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#663: AI in retail marketing with Uldis Baumerts, Bryj
27:23
27:23
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27:23As AI reshapes the retail advertising landscape, are you leveraging it as a competitive advantage, or are you at risk of being left behind in a data-driven world? Today, we’re joined by Uldis Baumerts, Chief Operating Officer of Bryj Technologies, a leader in driving AI-powered innovations for the retail industry. Uldis has extensive experience in …
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Ep 7: Time Wars: UFOs, Time Loops & The Battle for Reality
1:00:09
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1:00:09In this mind-bending episode of Cosmosis, Kelly Chase and Jay Christopher King take you to the frontlines of one of the most disorienting—and revealing—aspects of the UFO phenomenon: time. From the baffling 1977 disappearance of Corporal Armando Valdés in Chile, to the unnerving time anomalies reported by abductees like Lynda Jones, this episode ex…
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#662: Making your returns strategy a competitive advantage with Katherine Lehman, ReturnBear
18:24
18:24
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18:24We are here at ShopTalk 2025 at the Mandalay Bay in Las Vegas and seeing and hearing all about the latest in retail, e-commerce, and more. How much are your product returns costing your business—and how much opportunity are you leaving on the table by treating returns as a cost center instead of a competitive advantage? Today, I’m excited to welcom…
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#661: Creating a world-class student experience with Mike Milliron, IMG Academy
24:46
24:46
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24:46We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create and enable amazing customer experiences. If the student experience is the heart of a world-class academy, what happens when you realize there is room for improvement—and what do you do about it? Today’s guest is Mike Milliron, Chief Operating Offi…
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#660: Enabling and accelerating customer experience improvements using AI with Isabelle Zdatny, Qualtrics
26:56
26:56
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26:56We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create and enable amazing customer experiences. Today we’re going to talk about enabling and accelerating customer experience success by augmenting your teams and processes with AI. To help me discuss this topic, I’d like to welcome Isabelle Zdatny, Head…
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Ep 6: Diana Walsh Pasulka on Levitation, Redaction, and the Ontological Shock of Contact
54:46
54:46
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54:46Watch the full video on YouTube: https://youtu.be/JfwIlrLVyLs In this episode of Cosmosis, we share a never-before-released talk by Dr. Diana Walsh Pasulka, recorded live at the Inquire Anomalous conference in New York City. Diana—religious studies professor and author of American Cosmic and Encounters—takes us on an astonishing journey through her…
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#659: The current state of the job market with Sue Keith, Landrum Talent Solutions
26:45
26:45
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26:45This episode is brought to you by Landrum Talent Solutions, a national recruiting firm specializing in marketing and HR positions. We’ve talked about volatile job markets before on this show, but has it been anything like what is currently going on? What should marketers looking for employment be expecting, and what should employers looking to hire…
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#658: Winning retail by reducing customer frustration with Jean-Christophe Pitié, ContentSquare
22:42
22:42
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22:42We are here at ShopTalk 2025 at the Mandalay Bay in Las Vegas and seeing and hearing all about the latest in retail, e-commerce, and more. If customer acquisition costs are rising and conversion rates are falling, how will your brand survive the next wave of digital disruption—and who’s already getting it right? Today, I’m thrilled to be joined by …
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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia
22:42
22:42
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22:42We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences …
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#656: Integrating CX and EX to create better customer outcomes with Sasha Fard, Capital One
27:04
27:04
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27:04We are here at Medallia Experience at the Wynn in Las Vegas and seeing some examples of amazing customer experience and employee experience and the latest updates from Medallia. Companies often separate Customer Experience (CX) and Employee Experience (EX) into different silos, but what if the real key to competitiveness and long-term success is in…
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#655: AI and Automation in the supply chain with Nick Stuart, RSM
23:18
23:18
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23:18We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. AI and automation are transforming retail operations, from customer experience to supply chain efficiency. But as we move into 2025, retailers face increasing tariffs, labor shortages, and cost pressures. How can AI not just improve margins bu…
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#654: Translating research into cross-functional strategic change with Adam Hagerman, Indeed
22:56
22:56
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22:56We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create and enable amazing customer experiences. It’s important to collect customer experience data, but if it’s not driving change across your organization, is it really helping your business? Today we’re going to talk about making meaningful cross-funct…
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Ep 5: Beyond The Telling: Listening To & Interpreting Experiencer Narratives
1:07:17
1:07:17
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1:07:17For fans of the old school deep dives from The UFO Rabbit Hole, this episode is for you. For many, the biggest challenge in engaging with UFOs, NHIs, and the anomalous isn’t a lack of evidence, but the nature of the evidence itself. The best data we have comes from experiencers—those who have directly encountered the unknown. But their stories are …
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#653: Accelerating speed to insights using synthetic feedback with Ali Henriques, Qualtrics
30:54
30:54
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30:54We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create and enable amazing customer experiences. How long would you like to wait to get customer insights? Weeks or minutes? Today we’re going to talk about how increasing the speed to insights can be a game changer for brands, and how synthetic feedback …
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#652: The power of multimodal AI with Dani Yogatama, Reka
22:21
22:21
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22:21Is your organization just jumping on the AI bandwagon, or do you have a solution that will support your company’s needs in the short and long term? Welcome to this episode, brought to you by Reka, a developer of industry-leading, multimodal, AI models that enable individuals and organizations to deploy generative AI applications. Today we’re going …
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#651: AI and in-house creative teams with Jen Rapp, Superside
29:27
29:27
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29:27With AI’s ability to augment in-house creative teams, how does that change the way organizations should approach both their creative strategies and how they evaluate the value of creative as a business function? Today, we’re joined by Jen Rapp, Chief Marketing Officer at Superside. Jen has had key roles at iconic brands like Patagonia, Arc’teryx, D…
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Ep 4: Whitley Strieber: Contact, Telepathy, and the Veil Between Worlds
56:52
56:52
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56:52Watch the full video interview on YouTube: https://youtu.be/kF8yImSnX1Y In this gripping continuation of our conversation with legendary author and experiencer Whitley Strieber, we venture even deeper into the nature of the Visitors—what they are, how they relate to time, and what it truly means to engage with an intelligence that exists just beyon…
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#650: Maximizing your ad spend with Matt Wasserlauf, Blockboard
16:46
16:46
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16:46We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. This year, many advertisers - especially retailers -- are being asked to do more with less. At the same time they have smaller budgets, they also must contend with an astonishing amount of waste: nearly 2/3 of every ad dollar spent actually go…
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#649: How to look at ROAS with Mitsu Kikuchi and Rocco Baldasarre of Shirofune
20:12
20:12
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20:12We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. In digital advertising, are we chasing the wrong metrics? While short-term ROAS might look impressive, are we missing the bigger picture—whether those customers actually return? What happens when we shift our focus to Lifetime ROAS instead? To…
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#648: Breaking down silos between paid and organic search with Matt Shenton, Croud
22:32
22:32
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22:32We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Retailers are constantly shifting budgets between paid search and SEO—but are they missing opportunities by treating them as separate silos? In 2025, with search evolving faster than ever, the real question isn’t "which channel is better?"—it’…
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Ep 3: Whitley Strieber: The Fourth Mind & Our Surprising Connection to NHIs
1:04:51
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1:04:51See the full interview on YouTube here: https://youtu.be/s4IDqWGlWBU In this thought-provoking conversation, legendary author and experiencer Whitley Strieber joins Kelly and Jay to discuss his groundbreaking new book, The Fourth Mind. Whitley explores the anatomy, intelligence, and consciousness of the beings he refers to as "the Visitors"—entitie…
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#647: Achieving retail media success with Ben Dutter, Power Digital
24:40
24:40
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24:40We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Retail media plays a critical role, but are advertisers wasting money without realizing it? Many brands are spending big on retail media ads—but how many of those customers would have bought the product anyway? Today, I’m joined by Ben Dutter,…
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#646: AI in e-commerce with Oren Inditzky, Wix
23:14
23:14
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23:14We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Starting an online store is easier than it used to be, but aren’t there still a ton of things you need to know, plus all the coding and API integrations you need to do? Today we’re going to talk about AI in e-commerce and how low-code and no-c…
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#645: Building brand trust with Aman Advani, CEO of Ministry of Supply
21:02
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21:02We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. When brand trust is everything, how do companies ensure they aren’t just talking about values but actually demonstrating them in ways that resonate with increasingly savvy and socially conscious consumers? Joining us today is Aman Advani, CEO …
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Ep 2: Courtney Leffall [Pt 2]: Integrating the Anomalous
1:30:21
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1:30:21See the full interview on YouTube here: https://youtu.be/EStI_rnPDRU In this episode of Cosmosis, Kelly Chase and Jay Christopher King welcome back experiencer Courtney Leffall, whose story was featured in Cosmosis: UFOs & A New Reality. Together, they explore the deeply personal and societal implications of anomalous experiences, the role of discl…
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