Kerry W. Kirby is a renowned entrepreneur, technology innovator, philanthropist, and the founder and CEO of 365 Connect. Alongside co-host Ernest F. Oriente, a property management expert and founder of PowerHour, their award-winning podcast offers insightful discussions on emerging technologies and trends in the multifamily housing industry. Streaming since 2007, Kerry and Ernest are established pioneers in the podcasting space, reaching millions of listeners worldwide.
…
continue reading
The Multifamily Tech Gurus Podcast Series brings you the latest real-world experiences of PropTech innovator Kerry W. Kirby and technologist James W. Lancaster. Kerry and Jimmy live on the technology side of the multifamily housing industry. Kerry has built an award-winning company, 365 Connect, that he founded over two decades ago, and Jimmy leads product development at the company. Together, they are on the frontline of managing their team of developers, customers, and all the craziness in ...
…
continue reading

1
How AI and Identity Verification are Changing the Game in Vetting Renters
21:06
21:06
Play later
Play later
Lists
Like
Liked
21:06Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore how advanced technologies like artificial intelligence and digital identity verification revolutionize how multifamily housing operators screen prospective renters. Traditional vetting methods, often slow, manual, and prone to …
…
continue reading

1
Beyond the Rent Check: How Ancillary Revenue is Changing Multifamily Profitability
19:05
19:05
Play later
Play later
Lists
Like
Liked
19:05Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they dive into the evolving world of ancillary revenue and its growing impact on the bottom line of multifamily housing operations. In a landscape where traditional rental income is increasingly squeezed by market fluctuations, rising opera…
…
continue reading

1
Culture with a Cause: Building Stronger Companies Through Community Outreach
1:01:16
1:01:16
Play later
Play later
Lists
Like
Liked
1:01:16Overview Join award-winning podcasters, multifamily technology innovator Kerry W. Kirby, CEO of 365 Connect, and property management expert Ernest F. Oriente of PowerHour®, for a another exciting segment of the MultifamilyBiz.com + PowerHour Webcast Series. This fast-paced 60-minute Webcast explores how purpose-driven leadership and meaningful comm…
…
continue reading

1
Search to Sofa - Mapping The Modern Renter's Digital Journey
27:38
27:38
Play later
Play later
Lists
Like
Liked
27:38Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss how the modern renter’s journey has been completely transformed in today’s digital-first world. With a wealth of online resources, AI-driven tools, and self-service technologies at their fingertips, renters now have more power …
…
continue reading

1
The Future of Multifamily Websites: The Digital Experience Redefined
23:03
23:03
Play later
Play later
Lists
Like
Liked
23:03Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore how rising renter expectations drive a fundamental transformation in multifamily websites. No longer just digital brochures, today’s apartment websites must function as dynamic, full-service engagement platforms—capable of deli…
…
continue reading

1
Clarity Over Confusion: The Importance of Apartment Unit-Level Transparency
23:29
23:29
Play later
Play later
Lists
Like
Liked
23:29Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss how today’s renters seek more than just a list of amenities and a virtual tour; they expect full transparency at every stage of their housing journey. From pricing and fees to unit-specific details, renters want to know precise…
…
continue reading

1
End of an Era: Why Old-School Sales No Longer Work in Multifamily
24:00
24:00
Play later
Play later
Lists
Like
Liked
24:00Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss why the traditional sales playbook no longer works and what vendors must do to succeed in the modern multifamily landscape, as the days when aggressive sales pitches, cold calls, and generic product demos are long gone. In this…
…
continue reading

1
The Rapid Growth of PropTech is Building a Chaotic Land of Confusion
27:44
27:44
Play later
Play later
Lists
Like
Liked
27:44Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss how PropTech-related companies' rapid growth creates a complex, fragmented landscape that often leaves operators, investors, and even residents feeling overwhelmed. With so many vendors promising efficiency, intelligence, and c…
…
continue reading

1
Finding Balance in Choosing The Right Tech Stack for Your Multifamily Portfolio
1:05:31
1:05:31
Play later
Play later
Lists
Like
Liked
1:05:31Overview Join award-winning podcasters, multifamily technology innovator Kerry W. Kirby, CEO of 365 Connect, and property management expert Ernest F. Oriente of PowerHour®, for a another exciting segment of the MultifamilyBiz + PowerHour Webcast Series. This dynamic webcast delves into the rapid expansion of technology in the PropTech sector, which…
…
continue reading

1
Can Minimum Viable PropTech Products Really Work in The Multifamily Space
22:57
22:57
Play later
Play later
Lists
Like
Liked
22:57Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss how Minimum Viable Products (MVP) play a role in creating PropTech solutions, and the willingness of multifamily housing operators to deploy a streamlined version of a solution designed to test market demand and refine function…
…
continue reading

1
Funding the Future: How PropTech Startups are Shifting Toward Seed-Strapping
23:15
23:15
Play later
Play later
Lists
Like
Liked
23:15Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss how PropTech startups are foregoing traditional venture capital funding and turning to a new approach known as seed-strapping. This approach leverages strategic partnerships, customer-driven revenue models, and alternative sour…
…
continue reading

1
Shaping Perception: The Balance Between Brand Image and Messaging
27:58
27:58
Play later
Play later
Lists
Like
Liked
27:58Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore the delicate balance between branding and messaging, uncovering how each element shapes audience perception, fosters meaningful engagement, and goes beyond mere visibility to create a lasting emotional connection, build trust, …
…
continue reading

1
Team Momentum: Linking The Chain of Success Through Dynamic Leadership
1:00:32
1:00:32
Play later
Play later
Lists
Like
Liked
1:00:32Overview Join award-winning podcasters, multifamily technology innovator Kerry W. Kirby, CEO of 365 Connect, and property management expert Ernest F. Oriente of PowerHour®, for a another exciting segment of the MultifamilyBiz + PowerHour Webcast Series. This fast-paced 60-minute Webcast explores the key components that make up a strong leadership c…
…
continue reading

1
The Future of CRMs: Will Automation and AI Make Them Obsolete?
24:55
24:55
Play later
Play later
Lists
Like
Liked
24:55Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss the shifting landscape of traditional Customer Relationship Management (CRM) systems in the era of automation, artificial intelligence, and predictive technologies - and how the once-essential CRM tools are quickly becoming out…
…
continue reading

1
Pets, Policies, and Politics: Navigating Pet-Friendly Practices in Multifamily Housing
26:44
26:44
Play later
Play later
Lists
Like
Liked
26:44Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss how apartment communities face growing pressure to implement pet-friendly policies that balance renters' needs and local and state regulations that align with accessibility, disabilities, and fair housing requirements. In this …
…
continue reading

1
Making a Difference: Changing Healthcare Access with Launch of Ride With Kenny
32:02
32:02
Play later
Play later
Lists
Like
Liked
32:02Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they unveil a groundbreaking initiative through the philanthropic contributions of the Kerry & Melinda Kirby Foundation, which is providing kidney patients throughout Louisiana with transportation to and from their lifesaving dialysis treat…
…
continue reading

1
The Challenge of Selling Proptech Products in The Multifamily Housing Industry
22:44
22:44
Play later
Play later
Lists
Like
Liked
22:44Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they dive into the nuances of selling technology to property management companies, ownership groups, and real estate investors who are exploring the need for clear value propositions, proof of ROI, and the ability to align products with ope…
…
continue reading

1
Tech Trends for 2025: Revolutionizing Operations to Elevate Renter Experiences
1:01:33
1:01:33
Play later
Play later
Lists
Like
Liked
1:01:33Overview Join award-winning podcasters, multifamily technology innovator Kerry W. Kirby, CEO of 365 Connect, and property management expert Ernest F. Oriente of PowerHour®, for a another exciting segment of the MultifamilyBiz + PowerHour Webcast Series. This fast-paced 60-minute Webcast explores the cutting-edge technologies poised to transform mul…
…
continue reading

1
Social Media Mastery: Boosting Apartment Marketing and Building Brand Reputation
19:41
19:41
Play later
Play later
Lists
Like
Liked
19:41Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they delve into the transformative power of social media in apartment marketing. In today’s digital-first world, staying active on social platforms isn’t just an option—it’s essential for creating visibility, attracting renters, and strengt…
…
continue reading

1
Beyond The Overlay: Achieving True Website Accessibility in Multifamily Housing
24:03
24:03
Play later
Play later
Lists
Like
Liked
24:03Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they dive into the hot-button topic recently highlighted in a MultifamilyBiz.com article: the multifamily housing industry’s growing reliance on ADA accessibility overlays and the potential risks they pose. This episode unpacks why these qu…
…
continue reading

1
Training Property Management Teams on New Technology Implementations
20:49
20:49
Play later
Play later
Lists
Like
Liked
20:49Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore the critical role of training teams on new technology implementations in multifamily housing operations. This podcast focuses on how proper training becomes a cornerstone of successful adoption for onsite teams to embrace cutti…
…
continue reading

1
Multifamily Housing Proptech Predictions for The New Year
26:27
26:27
Play later
Play later
Lists
Like
Liked
26:27Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they lay out their bold predictions for the future of proptech in multifamily housing for the new year. This podcast analyzes the accelerating convergence of self-service technologies, artificial intelligence, and automation, highlighting h…
…
continue reading

1
The Differences of Enterprise Level Software and Software as a Service
29:23
29:23
Play later
Play later
Lists
Like
Liked
29:23Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore the critical distinctions between Enterprise-Level Software and Software as a Service (SaaS) and what these differences mean for businesses in today’s tech-driven landscape. The podcast breaks down the core functionalities, dep…
…
continue reading

1
Insights and Takeaways from The Multifamily Innovation & AI Summit
28:34
28:34
Play later
Play later
Lists
Like
Liked
28:34Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they dive into the most impactful moments from the recently concluded Multifamily Innovation & AI Summit in Phoenix, Arizona. This industry-leading event brought together thought leaders, innovators, and executives to explore the cutting-ed…
…
continue reading

1
Redefining The Digital Frontier: The Evolving Landscape of Web Design
27:22
27:22
Play later
Play later
Lists
Like
Liked
27:22Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they dive into the latest innovations transforming the web design industry, where cutting-edge technology and evolving user needs are reshaping the way we approach digital experiences, as websites increasingly adapt to individual preference…
…
continue reading

1
Transparency and Trust: Navigating the Challenges of Data Sharing
26:38
26:38
Play later
Play later
Lists
Like
Liked
26:38Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss the complexities of sharing sensitive information across organizations, providers, and platforms to effectively communicate, process, and transact business in today’s highly regulated multifamily housing industry. In this episo…
…
continue reading

1
The Power of Giving Back: Making an Impact Through Philanthropy
18:53
18:53
Play later
Play later
Lists
Like
Liked
18:53Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore how organizations weave giving back into their core missions, highlight the impact of community involvement in building stronger relationships, and reveal how acts of service foster personal growth and a deeper sense of fulfill…
…
continue reading

1
Micro-Tasking Unplugged: Leveraging Technology to Limit Distractions
24:50
24:50
Play later
Play later
Lists
Like
Liked
24:50Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss how micro-tasks— those small, repetitive interruptions that chip away at focus—can disrupt productivity and mental clarity. Discover how leveraging technology to filter distractions and automate routine tasks can help you recla…
…
continue reading

1
Empowering Today’s Renters with Technology Tools to Shape Their Living Experience
1:03:27
1:03:27
Play later
Play later
Lists
Like
Liked
1:03:27Overview Join award-winning podcasters, multifamily technology innovator Kerry W. Kirby, CEO of 365 Connect, and property management expert Ernest F. Oriente of PowerHour®, for a another exciting segment of the MultifamilyBiz.com + PowerHour Webcast Series. Launching on November 13, 2024, at 3:00 p.m. Eastern Standard Time, this LIVE fast-paced 60-…
…
continue reading

1
The Evolution of Leasing: Exploring AI, Automation, and Self-Service
25:26
25:26
Play later
Play later
Lists
Like
Liked
25:26Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss the transformative role of technology in the multifamily housing industry and how the sector needs to accelerate adoption to meet the demands of modern renters through reimagining transactions at every stage of the renter lifec…
…
continue reading

1
Junk Fee Act Compliance: Displaying The True Cost of Leasing to Renters
26:21
26:21
Play later
Play later
Lists
Like
Liked
26:21Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss the Junk Fee Act for Rental Housing, which is designed to bring greater transparency and fairness to the rental process and ensure that renters are not caught off guard by unexpected costs, through requiring clear disclosure of…
…
continue reading

1
Avoiding The Accessibility Overlay Trap: Real Solutions for ADA-Compliant Multifamily Websites
27:52
27:52
Play later
Play later
Lists
Like
Liked
27:52Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss the critical importance of building an inclusive digital experience for everyone and break down how properly implementing the latest Web Content Accessibility Guidelines (WCAG) across websites and related digital services can e…
…
continue reading

1
Diving Deep into Multifamily Analytics Through Slicing and Dicing Data
29:44
29:44
Play later
Play later
Lists
Like
Liked
29:44Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, explore how, in the evolving world of multifamily housing, data is the key to unlocking new levels of operational efficiency and profitability to stay ahead of the competition, improving services, and forecast leasing trends to prevent vacancy issu…
…
continue reading

1
The Art of Multifamily Operators Showcasing The Value of Their Tech Stack
29:43
29:43
Play later
Play later
Lists
Like
Liked
29:43Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, explore how many property management companies struggle to articulate the value they bring to the table with the tech stack they have assembled and often fail to effectively communicate how they can create operational efficiencies and higher occupa…
…
continue reading

1
Shaping Your World Through Strategic Planning to Create a Successful Path Forward
1:00:08
1:00:08
Play later
Play later
Lists
Like
Liked
1:00:08Overview Join award-winning podcasters, multifamily technology innovator Kerry W. Kirby, CEO of 365 Connect, and property management expert Ernest F. Oriente of PowerHour® for an another exciting segment of the MultifamilyBiz.com + PowerHour Webcast Series. This fast-paced 60-minute Webcast dives into critical decision-making and planning strategie…
…
continue reading

1
Meeting Expectations of Today’s Renters While Future Proofing Operations
27:59
27:59
Play later
Play later
Lists
Like
Liked
27:59Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore how today’s renters have higher expectations than ever before. From cutting-edge technology to exceptional customer service, modern renters seek a living experience that seamlessly integrates convenience, comfort, and community…
…
continue reading

1
The Effect of Google’s Latest Core Update on Apartment Marketing Websites
30:06
30:06
Play later
Play later
Lists
Like
Liked
30:06Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore the impact of Google’s latest core algorithm update on apartment marketing websites and how it can significantly affect search engine optimization (SEO) efforts, which are critical in driving traffic and leads. In this episode,…
…
continue reading

1
Creating Change: Tech Giant Amazon Ramps Up Investments in Affordable Housing
58:21
58:21
Play later
Play later
Lists
Like
Liked
58:21Join award-winning podcasters, multifamily technology innovator Kerry W. Kirby, CEO of 365 Connect, and property management expert Ernest F. Oriente of PowerHour®, along with special guests Mayor Lynne Robinson, Mayor of the City of Bellevue, Washington, and Alice Shobe, Global Director of Amazon’s Community Impact Program for another exciting segm…
…
continue reading

1
Multifamily Industry Experiencing Frustration with Too Many Regulations
31:40
31:40
Play later
Play later
Lists
Like
Liked
31:40Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore the rising frustration within the multifamily industry due to the increasing complexity of regulations. They delve into how these regulations impact property management firms and the broader effects on the quality of housing co…
…
continue reading

1
Bootstrapping Versus Capital Raising: The Crossroads of Vision and Growth
27:13
27:13
Play later
Play later
Lists
Like
Liked
27:13Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore the critical decision every entrepreneur faces: whether to bootstrap or raise capital to grow their business and how this choice can shape the future trajectory of a company, influencing everything from its growth rate and cont…
…
continue reading

1
The Role of Utilizing Point Solutions Inside Multifamily Housing Operations
23:42
23:42
Play later
Play later
Lists
Like
Liked
23:42Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore the growing trend of utilizing specialized software tools designed to address specific operational needs within the multifamily housing sector, known as point solutions. The duo discusses the benefits, challenges, and best prac…
…
continue reading

1
Transitioning Your Multifamily Marketing Stack from Paid to Organic
27:00
27:00
Play later
Play later
Lists
Like
Liked
27:00Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore the benefits and challenges of moving away from traditional paid advertising to a more sustainable, organic approach. This episode discusses proven strategies for leveraging content marketing, SEO, social media, and community e…
…
continue reading

1
Building a Strategic Lens: A Forward Look Through The Telescope and Microscope
59:31
59:31
Play later
Play later
Lists
Like
Liked
59:31Overview Join award-winning podcasters, multifamily technology innovator Kerry W. Kirby, CEO of 365 Connect, and property management expert Ernest F. Oriente of PowerHour®, for an another exciting segment of the MultifamilyBiz.com + PowerHour Webcast Series. This fast-paced 60-minute webcast discusses how to balance your long-term vision with a clo…
…
continue reading

1
Navigating The Frustrations of Property Management Software Integrations
25:50
25:50
Play later
Play later
Lists
Like
Liked
25:50Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore the complexities that point solution providers face when integrating with property management software. They discuss real-world scenarios, share expert advice, and offer practical solutions for property managers to create the p…
…
continue reading

1
Transitioning Multifamily Housing Operations from Centralize to Autonomize
29:19
29:19
Play later
Play later
Lists
Like
Liked
29:19Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore the building blocks of transitioning property-level marketing, leasing, and resident services to an autonomized model. Exploring how property managers and leasing professionals can shift away from traditional centralized system…
…
continue reading

1
Why The Customer Is Not Always Right: Countering Competitor Disinformation
22:56
22:56
Play later
Play later
Lists
Like
Liked
22:56Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore the complex dynamics of customer expectations and how various sources of disinformation can influence and often distort those expectations. They discuss how misinformation, whether intentional or accidental, can come from an ar…
…
continue reading

1
Empower Renters With Self-Service Tools That Simplify Workflows
23:32
23:32
Play later
Play later
Lists
Like
Liked
23:32Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss meeting the expectations of the modern renter by providing self-service tools, such as resident portals, to enable renters to communicate and transact business with your community at their convenience. In this episode, they del…
…
continue reading

1
The Crushing Rate Hike Reality Impacting Multifamily Housing Insurance Rates
1:09:50
1:09:50
Play later
Play later
Lists
Like
Liked
1:09:50Overview Join award-winning podcasters, multifamily technology innovator Kerry W. Kirby, CEO of 365 Connect, and property management expert Ernest F. Oriente of PowerHour®, along with special guests Marc Ness of WeatherShield, Collin Chlebak of Virtus, and Caeden Tinklenberg of Swift Public Adjusters for an another exciting segment of the Multifami…
…
continue reading

1
DIY Versus Using a Provider for Your Apartment Community Websites
24:36
24:36
Play later
Play later
Lists
Like
Liked
24:36Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss the pros and cons of building your own website versus subscribing to an industry-specific platform for apartment community-level marketing. In this episode, they delve into how custom websites can give a property a unique look …
…
continue reading

1
Multifamily Tech Gurus Streaming Live from Apartmentalize in Philadelphia
16:18
16:18
Play later
Play later
Lists
Like
Liked
16:18Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they broadcast live from the tradeshow floor at the National Apartment Association’s Apartmentalize Conference in the City of Brotherly Love - Philadelphia. Joined by special guest, multifamily industry changemaker Mike Brewer, Founder and …
…
continue reading