This podcast is here to give dentists and all dental office team members, in EVERY position, TACTICAL and PRACTICAL TIPS to: - Be more efficient - Have more fun - Improve doctor and team communications - Eliminate frustration - And make your life easier! Jump in! We are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM! New episodes every Tuesday, Wednesday, and Thursday.
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Kiera Dent Podcasts
The go-to podcast for anyone looking to transform their business! Join host Amanda Desuacido, CEO of My Mountain Mover, as she interviews top industry leaders and business owners who are reaching new heights through premier virtual outsourcing. Expect creative productivity tips, business insights, and testimonials of how virtual assistants have revolutionized businesses around the world.
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Kiera and Tiff discuss chipping away at your goals and problems in small pieces, and how this can stack habits in a way that’s not completely overwhelming. This can be applied to your personal life or your practice life! Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent…
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What Dentists REALLY Need to Hear About Mental Health
30:44
30:44
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30:44Tiff and Dana discuss the impacts mental health has on the dental industry, including how to take a step back and re-center yourself, maintaining a positive mindset, setting up a team of delegation and accountability, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The…
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In this part 2 of his conversation with Kiera, Morgan Hamon, co-founder and president of EAG Dental Advisors, talks about the action items doctors must commit to to stay financially savvy. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:01) Hello, Dental A Team li…
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The Surprising But Critical Key To Profitability
31:32
31:32
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31:32Morgan Hamon, co-founder and president of EAG Dental Advisors, returns to the podcast to talk about dentistry financials. As a CPA, Morgan pulls from his experience to talk with Kiera about what it takes to be profitable (beyond revenue and expenses). Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us …
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THIS is the 2025 Difference-Maker For Practices
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27:11
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27:11Tiff and Dana perform a practice autopsy of sorts — one of Dana’s star students, and what’s been put in place to help them thrive. The two discuss key systems, metrics, leadership, and how to stay committed to all of it. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental…
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Kiera gives advice to those practices stuck in the $1 to $2 million range (because the same problems tend to apply). These hurdles can often be addressed in the leadership, systems, and mindset arenas, and Kiera spells out specific steps your practice can implement today to burst through the barriers. Episode resources: Subscribe to The Dental A-Te…
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Re-releasing a DAT listener favorite! Dr. Lewis Chen is aboard the Dental A-Team! Dr. Chen has become an extremely successful dentist in a short amount of time — like, 10-practices-in-two-years successful. He shares with Kiera what he did differently to find his success, including utilizing the right resources and committing to a schedule. Dr. Chen…
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Keep Those Supply Costs Down With This Piece of Advice
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35:34
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35:34Kiera is joined by Ted Osterer of Synergy Dental Partners to talk about the money field of dentistry in this moment of 2025, including tariffs, negotiating and raising fees, finding supplies, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:01) Hello, Den…
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Don’t You Dare Shift Those 2025 Goal Posts
24:35
24:35
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24:35Tiff and Kristy talk about revisiting those goals your practice set at the beginning of 2025, and if you’re falling short, discuss how to get back on track. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:01) Hello, Dental A Team listeners. I am so excited …
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What Dentists Need To Know Before Selling Their Practice
24:13
24:13
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24:13Ryan Isaac of Dentist Advisors returns to continue his discussion with Kiera about the future of dentistry, including options aside from DSOs. The question a practice owner should ask themself, Kiera and Ryan say, is what that individual wants out of their life — then consider the best platform to get you there. Episode resources: Subscribe to The …
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You Need to Stop Integrating New Tech This Way
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27:01
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27:01All the new tech out there available to practices can be exciting to get your hands on. But if you’re not integrating things in a productive way, it’ll likely end up in the digital broom closet, collecting dust. Tiff and Kristy talk about the best methods to use when bringing a new program, software, service, etc. to the team. Episode resources: Su…
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Looking Ahead: __% of the Market Will Go DSO
27:55
27:55
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27:55Kiera is joined by Ryan Isaac of Dentist Advisors to dive into DSOs. They discuss such questions as: Are they the best financial choice for your practice? The best life choice? Are the horror stories true? And so many more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera D…
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Keep Your Team Effective During Summer Vacation Downtime
15:09
15:09
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15:09As the weather heats up and schools let out, there’s one main thing on people’s minds: vacation! In this episode, Kiera talks about maximizing the slow days and weeks at your practice, including batching vacation days, production goals, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a rev…
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Case Acceptance: How To Turn Those Nos into Yeses
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24:40
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24:40Tiff and Dana are in the mood to talk about moods — specifically when it comes to setting the tone for patients and case acceptance. The two discuss overcoming objections from a foundational level, including your mindset, effective language, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us …
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Quality Leadership is Elusive. Do You Have What It Takes?
31:41
31:41
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31:41Kiera returns with the Green Park Dentistry team, Chief Operations Manager Jeff and Dr. Andrew Sugg, to discuss tips for those who want to evolve their leadership. Jeff and Dr. Sugg share their own journey, which included immersing themselves in a new community. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessmen…
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Becoming the Dentist Your Community Chooses
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28:01
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28:01Kiera talks with Chief Operations Manager Jeff and Dr. Andrew Sugg of Green Park Dentistry about identifying your dreams as dental leaders, and finding the path to get there. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00) Hello, Dental A Team listeners. This …
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Tiff and Dana give guidance on how to successfully manage a practice through an office manager, including long-term business vision, powerful leadership, productive systems, and a ton more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:01) Hello Dental A …
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Kiera gives tips to get your practice to become one where team members have accountability and ownership. Set clear expectations and empower decision-making. Create measurable goals. Celebrate those who achieve. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00.8…
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Find a Way to Start Providing Botox in Your Practice
36:58
36:58
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36:58Kiera is joined by Dr. Christy Moore of Moore Smiles to talk about how Dr. Moore has maintained her passion for dentistry over the decades, including providing solid leadership for your team, keeping an amazing culture, and branching out to services like Botox. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment…
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These Are the Latest Practice Profitability Trends
32:49
32:49
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32:49Kiera and Dana perform a practice autopsy mashup. In this episode, they specifically take a look at multi-location practices, and how to make all of them profitable instead of just one or two. Topics discussed include overhead, associates, marketing, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment …
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How to Actually Implement That CE You’re So Jazzed About
26:32
26:32
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26:32Tiff and Britt dive into the nitty-gritty details of turning all that CE energy you have into an implementable system in your practice. They give insight on establishing a point person, training the team, identifying patients, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transc…
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The Top Commonality of the Best Dental Practices is ________
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11:33
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11:33Kiera shares a key secret from the most recent Dental A-Team Summit: common traits of highest-performing and happiest practices. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Kiera Dent (00:01) Hello, Dental A Team listeners. This is Kiera. And today I am so excited to chat wit…
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This Is How You Stop Over-Complicating Case Acceptance
27:13
27:13
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27:13Tiff and Britt explain the right way to achieve case acceptance — without over-complicating or over-simplifying. Getting this down will increase trust among team members and help keep your schedules on track. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:…
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Kiera and Dana offer a life raft for businesses struggling to keep cash flow in the green, including specific steps to help get your practice back on course. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Kiera Dent (00:00) Hello, Dental A Team listeners. This is Kiera. And toda…
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Kiera reflects on some of her most memorable episodes and experiences across 1,000 episodes (!!!) of the Dental A-Team podcast! Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Kiera Dent (00:00) Hello, Dental A Team listeners. This is Kiera and today feels like a ridiculously spe…
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Kiera is joined by Mark Rasmussen, CEO of Moolah, to talk about the landscape of credit card fees and how to reduce them, membership discount plans, and other bonus features offered by the dental payment tech company. (Pssst, Mark was last on episode 866, It’s Time to Modernize Payment Processing!) Episode resources: Subscribe to The Dental A-Team …
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#998: The Secret to Maximizing the Limited Exam
29:59
29:59
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29:59Tiff and Kristy discuss how to best support patients during limited exams, including centering your own team’s frame of mind, creating proper triage protocol, building trust through communication, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Tiffanie (00:00) Hello, D…
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#997: Make Dentistry Economics Understandable Again
35:57
35:57
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35:57Fred Heppner of Arizona Transitions is back for part 2 of his chat with Kiera! Life comes at you fast, and sometimes, it comes in the form of a surprise. Kiera and Fred talk about creating an exit strategy today for your departure from dentistry, as well as what the economics look like for moving on from a practice. Episode resources: Subscribe to …
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#996: Buy or Sell Your Practice Without All the Drama
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25:50
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25:50Kiera is joined by Fred Heppner of Arizona Transitions to talk through dental practice transitions. Their conversation includes when you should start thinking about your transition, what the economic outcomes will be any way you go, what a private indemnity group is (and how it can help), and more. Episode resources: Subscribe to The Dental A-Team …
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#995: Cut Down On Clinical Hours AND Make 7-Figures
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27:11
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27:11Tiff and Kristy talk about how to reach an ideal state: three-day work weeks and clearing that seven-figure mark. Their advice includes block scheduling, mining your patient base, aligning your team, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Tiffanie (00:01) Hello…
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#994: Positively Impact Your Numbers By Doing This One Thing
23:58
23:58
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23:58Kiera and Kristy discuss ways your practice can completely “drain the lemon” of juice (aka, financial opportunity) without becoming completely overwhelmed. This happens by identifying a goal and reverse engineering it. Kiera and Kristy give numerous examples of how this works, as well as other opportunities for hidden value in your practice. Episod…
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#993: Dialing In Dentistry: A Recap of the 2025 DAT Summit
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29:08
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29:08Kiera and Tiff share highlights from the Dental A-Team Summit — the best one yet! They touch on communication, the life cycle of a business, keeping teams energized, and more. Mark your calendars for the Dental A-Team Summit 2026! Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: …
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#992: Pediatric Dentistry Is an Art. Here’s How to Master It
24:45
24:45
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24:45Tiff and Dana discuss the numerous innovations happening in the field of pediatric dentistry, specifically minimally invasive care and maximizing shortened attention spans. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Tiffanie (00:02.2) Hello Dental A Team listeners. We are s…
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#991: Business Evolution: Where Are You At With Yours?
31:26
31:26
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31:26Kiera and Tiff are tuning in from a hike to talk about their shared birthday (today, May 8!) and how their personal and business evolutions have morphed. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript The Dental A Team (00:00.977) Hello, Dental A Team listeners. This is Kiera an…
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#990: This Is How Much Money You Lose When a Patient Cancels
27:52
27:52
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27:52Tiff and Dana talk about a large trend happening in dental practices this year: last-minute cancellations, and why it’s such a stressor for the doctors. They share how to notice the signs of no-shows further in advance, plus ways to troubleshoot the problem. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Le…
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#989: 3 Strategies to Get Team Members to Actually Stick Around
11:44
11:44
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11:44A lot of practices are concerned about keeping their team members on board right now. In this episode, Kiera lays out 3 effective ways to create a workplace that employees want to show up to, leading to a happier office crew and happier patients. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a rev…
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#988: How to Prevent 90% of Treatment Plan Objections
18:32
18:32
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18:32Today’s case acceptance focus is all about presenting the treatment plan and sequencing. Kiera shares language to use and the kind of confidence to adopt when discussing game plans with patients, and why it will stop objections in their tracks nine times out of ten. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Asses…
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#987: Add Multiple Millions To Your Practice By Increasing This One Thing
21:13
21:13
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21:13Case acceptance is 80% psychology and 20% skill. Kiera gives tangible tips on how treatment coordinators and doctors can get in the right frame of mind for that successful case acceptance, including no more assuming someone’s financial capabilities, understanding people’s motivators, and learning the art of silence. Episode resources: Subscribe to …
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#986: Stop Letting Patients Slip Through the Cracks
23:22
23:22
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23:22Tiff and Kristy look into re-care and re-activation in practices, including adopting a healthy mindset about patient outreach, encouraging medical readiness out of those patients, and steps your team can take today to ensure scheduling happens every time. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave…
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#985: What It Means to Live Life On Purpose
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19:40
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19:40Kiera guides listeners in an activity that will help each person be more purposeful in how they’re going about their lives, and build a path toward ultimate fulfillment at life’s end. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript…
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#984: Collections Behind? Here’s How to Collect NOW
28:03
28:03
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28:03Tiff and Kristy give tips on how to catch up on those collections fast, including a day-ahead assessment and treatment plan presentation. The advice given in this episode isn’t only effective for offices concerned about collections, but any office, regardless of what their bank account looks like. Episode resources: Sign up for Dental A-Team’s Virt…
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#983: Outside-the-Box Summertime Marketing Ideas
13:48
13:48
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13:48Kiera shares a ton of fun ideas on ways to attract and engage with potential patients in your community. These range from a killer referral program, to considering the locations of where you’re advertising, and more. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assess…
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#982: The Future of Dentistry and How You Can Keep Up
18:36
18:36
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18:36Kiera talks about the numerous shifts on the horizon in dentistry, what your practice can do to embrace the changes, and how Dental A-Team can help. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:01) Hello, Dental …
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#981: Knowing These 5 KPIs Will Keep Your Practice Successful
1:07:55
1:07:55
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1:07:55Kiera is a guest on the Dentalligenstia Podcast, hosted by Nick Zagar and Remy Isdaner. She talks about the connection between success and knowing your practice’s numbers for the following: Production Overhead Collection New patients Case acceptance Kiera also gives tips on streamlining workflow, working through scratch starts, startup versus seaso…
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#980: How To Know If Your Practice Is Thriving (Or Just Surviving)
24:09
24:09
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24:09Tiff and Kristy give listeners examples of different practices that have different definitions of ‘thriving.’ They then provide questions each practice owner (or even team member) can ask themselves to identify what success looks like for them. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcas…
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#979: Signs You (Or Your Practice) Are Experiencing Burnout
19:31
19:31
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19:31Have you noticed signs of apathy in your practice? Does your job feel insurmountable? Kiera talks about telltale signs of burnout, how to help people bounce back from burnout, and ways to avoid burning out in the first place. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practi…
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#978: Eco-Friendly Methods To Establish Today
21:39
21:39
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21:39Tiff and Dana walk through different dental departments and share ideas many practices have used to keep things green, including reconsidering which items actually need to be disposable, reducing paper, reusing plastic, and more. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Pr…
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#977: Passive Income Ideas to Scratch Your Outside-Dentistry Itch
22:36
22:36
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22:36Kiera and Dana chat about ways dentists can go “beyond the chair” with passive income streams, including real estate, investments, speaking gigs, and more. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00.802) Hel…
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#976: How To Climb Out Of This Sticky Billing Spot
15:46
15:46
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15:46Kiera shares exactly how Dental A-Team helped a practice with over $2 million in accounts receivable break even — and learn how to never fall behind again. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Kiera Dent (00:01.848) Hell…
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#975: Ideal Practice Growth Looks Like This (Or This, Or This)
16:01
16:01
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16:01Kiera gives listeners a “choose your own adventure” challenge for planning practice growth. She touches on comparing your growth to others’, how and what to expand, taking advantage of opportunities (or not), and more. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Asse…
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