Best Mark Hillary And Peter Ryan Podcasts (2025)

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Discussion: CX In 2026 - The Predictions 33:34

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21h ago33:34

33:34

In this special episode of the CX Files, we are looking to the end of 2025 and into 2026. Peter Ryan called Paul Smith and David Rickard - two expert advisers on CX and BPO - to talk about what just happened in 2025 and their top predictions for CX in 2026. --- Paul Smith Principal Consultant, Quinn Growth Advisers Salt Lake City, Utah, USA https:/…

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Drunk Raccoon Becomes Top US Story After Getting Plastered, Passing Out In Bathroom w/ Raw Egg Nationalist 2:02:36

21h ago2:02:36

2:02:36

Tim, Phil, Brett, & Tate are joined by Raw Egg Nationalist to discuss the drunk racoon story that's going insanely viral, TPUSA responding to Candace Owens over Charlie Kirk conspiracies, Tim Pool slamming a YouTuber trying to expose TPUSA, and men betting on WNBA players menstrual cycles. Hosts: Tim @Timcast (everywhere) Brett @PopCultureCrisis (e…

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Candace Owens Implies TPUSA KILLED Charlie Kirk, Claims Failed Bibi Deal Cost MILLIONS w/ Nick Freitas 2:04:11

2d ago2:04:11

2:04:11

Tim, Phil, & Elaad are joined by Nick Freitas to discuss Candace Owens implying TPUSA was behind assassination of Charlie Kirk, Sabrina Carpenter losing it over the White House using her song, NYT debunking the Hegseth Narco Bombing hoax, and the GOP winning the special election in Tennessee. Hosts: Tim @Timcast (everywhere) Phil @PhilThatRemains (…

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Trump Calls Democrat RETARDED, Whistleblower EXPOSES Democrat FRAUD w/ CK Boufferrache 2:03:31

3d ago2:03:31

2:03:31

Tim, Phil, Elaad, & Shane are joined by CK Boufferrache to discuss a massive fraud scheme being exposed in Minnesota, Trump calling a Democrat "retarded," Tim Pool slamming mass migration, and Billboards emerging encouraging US Troops to defy orders. Hosts: Tim @Timcast (everywhere) Phil @PhilThatRemains (X) Elaad @ElaadEliahu (X) Shane @ShaneCashm…

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Nick Jiwa - CustomerServ - We Need To Focus On People In CX 29:44

7d ago29:44

29:44

Nick Jiwa is the founder and president of CustomerServ. He is based in Houston, Texas, USA. In this episode Nick talks to Peter Ryan about the importance of people in CX - in particular in BPOs. He asks why people have always been central to the customer experience, but now it sounds like everyone is just focused on AI and automation? It's time to …

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Candace Owens OFF AIR, Warns France Trying To KILL HER, Says Feds CONFIRM RECEIPT w/ Hotep Jesus 2:01:26

9d ago2:01:26

2:01:26

Tim, Phil & Raymond are joined by Hotep Jesus to discuss Candace Owens saying her show is off the air, Bari Weiss rejecting Tucker Carlson, Hasan Piker & Nick Fuentes, rumors Kash Patel will be fired, and right wingers being exposed in an undisclosed gamling ad campaign. Hosts: Tim @Timcast (everywhere) Phil @PhilThatRemains (X) Raymond @RaymondGSt…

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Clinton Judge JUST DISMISSED James, Comey Indictment, Trump DOJ APPEALS w/ Amber Duke 2:01:38

10d ago2:01:38

2:01:38

Tim, Phil, Elaad, & Shane are joined by Amber Duke to discuss a judge dismissing cases against James Comey & Letitia James, the victim identified in the Chicago train fire attack, a meltdown on X after new update exposes everyone's country of origin, and a new lawsuit alleging ChatGPT is causing psychosis. Hosts: Tim @Timcast (everywhere) Shane @Sh…

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Antifa CONVICTED Of TERRORISM, Fears Of CIVIL WAR Grow w/ Paul Dans & Cody Dennison 2:02:52

13d ago2:02:52

2:02:52

Tim, Phil, & Ian are joined by Paul Dans & Cody Dennison to discuss Antifa members being convicted on terror charges, Civil War fears erupting in new polls, Dems destroying Republicans in local elections, and Zohran Mamdani's failing Free & Fast Buses plan. Hosts: Tim @Timcast (everywhere) Phil @PhilThatRemains (X) Ian @IanCrossland (everywhere) Pr…

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Trump Calls For DEATH Of Democrats For Sedition, White House WALKS IT BACK w/ Joel Webbon & Cody Dennison 2:03:06

14d ago2:03:06

2:03:06

Tim, Phil, & Raymond are joined by Joel Webbon & Cody Dennison to discuss Trump calling for death of Democrats for sedition and the White House walking back those statements, Democrats wanting the military to rise up against Trump, USDA to dismantle the SNAP program, and a Democrat caught lying about Epstein. Hosts: Tim @Timcast (everywhere) Phil @…

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GOP Rep Threatens Hillary Clinton With CRIMINAL CHARGES Over Epstein w/ JP Sears & Cody Dennison 2:01:21

15d ago2:01:21

2:01:21

Tim, Phil, & Brett are joined by JP Sears & Cody Dennison to discuss a GOP Rep claiming Hillary Clinton could face prison over Epstein, outrage after a secret GOP backroom deall allowed the censure vote against Rep. Stacey Plaskett fails, Trump signing the Epstein release, and a Democrat indicted for stealing millions from FEMA. Hosts: Tim @Timcast…

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Leigh Hopwood - CCMA - 25 Years Of The ECCCSAs 34:44

15d ago34:44

34:44

Leigh Hopwood is CEO of the CCMA (Contact Centre Management Association) and Chair of the European Customer Contact Alliance. She is based in London, UK. Peter Ryan called Leigh to talk about the European Contact Center and Customer Service Awards (ECCCSAs), which celebrate their 25th anniversary on November 25th, 2025. It sounds like an Iron Maide…

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Epstein Transparency PASSED UNANIMOUSLY, Trump To SIGN Release w/ Ryan Neuhaus 2:01:31

16d ago2:01:31

2:01:31

Tim, Phil, Elaad, & Tate are joined by Ryan Neuhaus to discuss the House & Senate passing a bill to release all the Epstein files, leftist media melting down after Trump is accused of calling a journalist "piggy," Christians clashing with Muslims as protests erupt in Dearborn, Michigan, and NASA tracking a massive magnetic dent in Earth's magnetic …

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Democrats COLLUDED With Epstein To HURT Trump, Emails BACKFIRE w/ Andy Schoonover 2:01:16

17d ago2:01:16

2:01:16

Tim, Phil, Shane, & Tate are joined by Andy Schoonover to discuss Democrats caught colluding with Epstein to hurt trump in new allegations, Trump shooter Matthew Crooks allegedly trans, Trump promising $2K checks funded by tariffs, and Staten Island calling for seceding from NYC over Zohran Mamdani's win. Hosts: Tim @Timcast (everywhere) Phil @Phil…

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Trump Declares Antifa FOREIGN Terrorists, It Has Begun w/ DeVory Darkins & Gerard Michaels 2:02:15

20d ago2:02:15

2:02:15

Tim, Phil, & Ian are joined by DeVory Darkins & Gerard Michaels to discuss the Trump administration declaring Antifa a foreign terror organization, the Babylon Bee making a crude pager bomb joke about Megyn Kelly, Gen Z's nightmare financial situation, and Hasan Piker detained by Chinese police. Hosts: Tim @Timcast (everywhere) Phil @PhilThatRemain…

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Trump DOJ Opens Probe Into Democrat Swalwell For Mortgage Fraud w/ Scott Horton 2:07:01

21d ago2:07:01

2:07:01

Tim, Phil, Ian, Mary, & Seamus are joined by Scott Horton to discuss the Trump DOJ targeting Eric Swalwell for mortgage fraud, the Democrats' latest hoax failing, a massive solar flare hitting earth, and America's out-of-control debt crisis. Hosts: Tim @Timcast (everywhere) Phil @PhilThatRemains (X) Seamus @FreedomToons | http://twistedplots.com/ M…

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Gerry Brown - The Customer Lifeguard - CX Is Changing Fast 34:07

22d ago34:07

34:07

Gerry Brown is known as the customer lifeguard. His ambition is to save the world from poor customer service. Gerry is Canadian and based in the south of the UK. Gerry has written a book titled 'When a customer wins, nobody loses.' He has a podcast and he is a regular speaker and adviser, regularly hosting CX workshops. Mark called Gerry to ask abo…

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NEW Epstein Emails Drop, Dems Claim TRUMP KNEW, Congress Forces Epstein Release Vote w/ Noah Wall 2:04:11

22d ago2:04:11

2:04:11

Seamus, Phil, Ian, & Brett are joined by Noah Wall to discuss reports Trump held an emergency meeting over the House planning on voting to release the Epstein files, MAGA outraged after Trump says America needs H-1B Visa workers, Trump denying the economic woes in America, and a socialist winning the mayoral race in Seattle. Noah Wall is the Presid…

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DOJ Launches FULL INVESTIGATION Into TPUSA Antifa RIOT, Media Says Mostly Peaceful w/ Andrew & Rachel Wilson, Jake Rattlesnake 2:03:56

23d ago2:03:56

2:03:56

Phil and Seamus are joined by Andrew Wilson, Rachel Wilson, & Jake Rattlesnake to discuss the DOJ announcing a full investigation into Antifa after a riot at UC Berkeley, reports emerging the Trump administration is furious over their 50 year mortgage plan, Trump saying Operation Midway Blitz is a massive success, and Tucker Carlson's new details a…

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Illegal Immigrant ARRESTED After Shooting At DHS, War ERUPTS In Chicago w/ Dan Dillon 2:02:32

24d ago2:02:32

2:02:32

Special Guest Host Seamus Coughlin is joined by Phil, Elaad, Shane, & guest Dan Dillon to discuss an illegal immigrant open firing on DHS agents in Chicago, the Trump administration considering denying Visas for fat people, Trump proposing a $2000 stimulus check funded by tariffs, and an Antifa riot erupting at a TPUSA event at UC Berkely. Hosts: S…

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Airlines Cancel Over 700 Flights, Travel APOCALYPSE Is Now, Trump Says END FILIBUSTER w/ Bryan Callen 2:05:04

27d ago2:05:04

2:05:04

Tim, Phil, & Tate are joined by Bryan Callen to discuss airlines canceling more than 700 flights as FAA shutdown begins, theories emerging that the NJ election was rigged, Gen Z women celebrating Zohran Mamdani's win, and Sydney Sweeney refusing to apologize for jeans ad in viral interview. Hosts: Tim @Timcast (everywhere) Phil @PhilThatRemains (X)…

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Supreme Court May OVERTURN Gay Marriage, SCOTUS Hearing Set For TOMORROW w/ Zachary Levi 2:03:41

28d ago2:03:41

2:03:41

Tim, Phil, Mary, & Brett are joined by Zachary Levi to discuss SCOTUS potentially overturning gay marriage, a judge demanding Trump fully fund food stamp benefits, the impending AI dystopia, and a mysterious comet 3I Atlas stunning scientists. Hosts: Tim @Timcast (everywhere) Phil @PhilThatRemains (X) Mary @PopCultureCrisis (everywhere) Brett @PopC…

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Paul O'Hara - TP - AI Won't End BPO - It'll Supercharge It 21:10

29d ago21:10

21:10

Paul O'Hara is the Executive Vice President of Business Development at TP EMEA. He is based in the Tyneside area of North-East England. Paul recently published an article on Customer Think magazine titled "AI Won't End BPO - It'll Supercharge It." Mark called Paul to ask Paul about the article. What was Paul trying to say? How does he believe that …

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FAA To STOP Flights Over Shutdown, May CLOSE Airspace, Thanksgiving Travel APOCALYPSE w/ Brett Pike 2:03:11

29d ago2:03:11

2:03:11

Tim, Phil, Brett, and Libby are joined by Brett Pike to discuss the FAA cutting thousands of flights & may close certain airspace, NYC Fire Chief resigning after Zohran Mamdani election win, outrage after Zohran Mamdani does "Nazi Salute," & CBS spending $10K per day on bodyguards for Bari Weiss. Hosts: Tim @Timcast (everywhere) Phil @PhilThatRemai…

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LIVE Election Coverage: Polling Stations SWATTED, Bomb Threats Called In w/ Logan Hall 2:01:56

30d ago2:01:56

2:01:56

Tim, Phil, Tate, & Elaad are joined by Logan Hall for a special episode of Timcast IRL covering Election Day 2025. Hosts: Tim @Timcast (everywhere) Phil @PhilThatRemains (X) Tate @RealTateBrown (everywhere) Elaad @ElaadEliahu (X) Serge @SergeDotCom (everywhere) Guest: Logan Hall @loganclarkhall (X)By Tim Pool, Timcast

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Trump Endorses Cuomo, Says NO COMMIE MAMDANI, Obama REFUSES To Endorse Mamdani w/ Mark Grimes 2:04:31

1M ago2:04:31

2:04:31

Tim, Phil, & Ian are joined by Mark Grimes to discuss Trump endorsing Andrew Cuomo for NYC Mayor, Cuomo projected to win against Mamdani according to NYC Kalshi data, the Trump admin to cut 50% of food stamps, and Nancy Pelosi announcing she will not seek reelection. Hosts: Tim @Timcast (everywhere) Phil @PhilThatRemains (X) Ian @IanCrossland (ever…

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Trump Calls For NUCLEAR OPTION, END Filibuster Over Food Stamp Crisis w/ Roger Simon 2:04:34

1M ago2:04:34

2:04:34

Tim, Seamus, & Ian are joined by Roger Simon to discuss Trump calling on the GOP to end the filibuster to reopen the government, liberal media slamming Trump for accepting White South African refugees, DOJ investigating the leaders of BLM for fraud, and inmates declaring Luigi Mangione the prison "ambassador." Hosts: Tim @Timcast (everywhere) Seamu…

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STATE OF EMERGENCY Declared Over Food Stamp CRISIS, Judge Says Trump MUST FUND SNAP w/ Elaine Culotti 2:03:06

1M ago2:03:06

2:03:06

Tim, Seamus, & Mary are joined by Elaine Culotti to discuss New York & Maryland declaring a State of Emergency over the looming food stamps cutoff, a TikTok user calling for mass looting of Walmart over EBT cutoff, an Antifa member found not guilty for attempting to solicit an assassination against Trump and how public schools are creating communis…

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Elona Ymeri - Assist Digital - Albania & The Value Of Smaller BPO Locations 31:31

1M ago31:31

31:31

Elona Ymeri is the service delivery manager at Assist Digital. She is based in Tirana, Albania. Elona spoke to Mark Hillary about the role of smaller BPO destinations. What can they offer that is harder to find from the big locations? Is the continued influence of AI and other automation technology reducing the need to consider working in locations…

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Democrat FEDERALLY INDICTED For Obstructing ICE Agents In Chicago w/ Cliff Maloney & Judge Pat Dugan 2:03:21

1M ago2:03:21

2:03:21

Tim, Seamus, & Brett are joined by Judge Pat Dugan & Cliff Maloney to discuss Gen Z Democrat candidate for congress indicted for obstructing ICE, a liberal podcaster suggesting killing conservatives, Biden FBI's "enemies list" being exposed, and the Pentagon ordering the establishment of a Quick Reaction Force to combat civil unrest. Hosts: Tim @Ti…

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GOP Declares Biden Pardons VOID Over Autopen, DOJ Announces Investigation w/ Dave Aronberg 2:05:11

1M ago2:05:11

2:05:11

Tim, Seamus, & Tate are joined by Dave Aronberg to discuss the GOP declaring Biden's AutoPen Presidential pardons are void, Tim Pool debating a lawyer on legal warfare against Trump, States suing the Trump admin over the looming food stamps cutoff, and SNAP recipients threatening to loot stores over the cut off of food stamps. Hosts: Tim @Timcast (…

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FOOD STAMPS OVER, Ending Nov 1, Food RIOTS May Spark Trump INSURRECTION ACT w/ Brick Suit 2:04:01

1M ago2:04:01

2:04:01

Tim, Seamus, Tate, & Shane are joined by Brick Suit to discuss SNAP & food stamps to end November 1st, fears ending food stamps will cause mass food riots, Amazon to replace 500k jobs with robots, and Gavin Newsom accusing Trump of rigging the election. Hosts: Tim @Timcast (everywhere) Seamus @FreedomToons | http://twistedplots.com/ Shane @Talesfro…

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SHOTS FIRED, Leftists ATTACK Coast Guard & Feds In SHOCK Terror Attack w/ Auron MacIntyre 2:04:30

1M ago2:04:30

2:04:30

Tim, Tate, Kellen, & Charles are joined by Auron MacIntyre to discuss a terror attack in California as a box truck accelerates towards police, Steve Bannon saying Trump will win 2028 election, new footage of the J6 pipe bomber being released, and Democrats supporting illegal immigration in overwhelming numbers in new polling. Download Perplexity's …

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NBA Games RIGGED, 34 Indictments, Democrat Calls It TRUMP'S REVENGE w/ George Santos 2:01:59

1M ago2:01:59

2:01:59

Tim, Libby, Tate, & Elaad are joined by George Santos to discuss the FBI exposing a massive gambling scandal with the NBA, Stephen A. Smith slamming Trump over the FBI's NBA Investigation, and the Mafia being listed as one of the perpetrators involved in the NBA gambling scandal. Hosts: Tim @Timcast (everywhere) Libby @LibbyEmmons (X) Elaad @ElaadE…

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Joanne Morrison - Outmarket - Modern Marketing For CX Brands 30:45

1M ago30:45

30:45

Joanne Morrison is the founder of Outmarket. She is based in Toronto, Canada. Outmarket is a specialist marketing agency that is focused on BPO and CX companies. Telling potential customers about your services has always been important, but as BPO gets more complex, more international, and AI changes how marketing can function, it is more important…

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Democrat Press IS DEAD, Timcast JOINS Pentagon Press Corps Sparking OUTRAGE w/ Nate Friedman 2:02:26

1M ago2:02:26

2:02:26

Tim, Tate, Brett, & Elaad are joined by Nate Friedman to discuss Democrat coporate press melting down over Timcast joining the Pentagon Press Corp, Kash Patel saying the FBI is on the verge of unmasking funding behind Antifa, Krystal Ball defending a Democrat exposed having a Nazi tattoo, and Laura Loomer receiving anti-semitic death threats. Hosts…

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Portland Police PROTECT Antifa From DHS Arrest, Trump Admin Says SEND IN THE GUARD w/ Tony Ortiz 2:02:26

1M ago2:02:26

2:02:26

Tim, Phil, & Elaad are joined by Tony Ortiz to discuss Portland Police exposed protecting Antifa from being arrested by DHS, a trans activist creating a hitlist of conservative journalists, Hillary Clinton losing it over Trump's White House renovations, and a Canadian City planning to seize land from citizens and give it back to natives. Hosts: Tim…

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NO KINGS Protester Yells KILL DHS, Liberal Tries KILLING Trump Supporter At His Home w/ DJ & Theodis Daniel 2:01:26

1M ago2:01:26

2:01:26

Tim, Phil, Shane, & Tate are joined by DJ & Theodis Daniel to discuss a No Kings Speaker calling for violence against ICE agents, a public school teacher mocking the death of Charlie Kirk, the Secret Service thwarting another assassination attempt against Trump, and a leftist shooting up the home of a Trump supporter. Hosts: Tim @Timcast (everywher…

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Leftist NO KINGS Protest Begins, Antifa EMBEDS, Riots & Violence FEARED Nationwide w/ Graham Linehan 2:04:56

2M ago2:04:56

2:04:56

Tim, Libby, Ian, & Seamus are joined by Graham Linehand & Tayler Hansen to discuss millions expected to turn out for the new No Kings protests across America, Graham Linehan saying Ireland is collapsing as radical Islam takes over, and Antifa's plans to infilitrate the No Kings protests. SUPPORT THE SHOW BUY CAST BREW COFFEE NOW - https://castbrew.…

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LIVE NYC Mayoral Debate, Cuomo, Mamdani, Sliwa & more w/ Adam Johnson 2:03:21

2M ago2:03:21

2:03:21

Tim, Phil, Mary, & Seamus are joined by Adam Johnson to discuss ICE arresting an illegal immigrant police officer in Illinois, Democrats roasted for embarrassing NYC mayoral debate, Steven Crowder exposing a Zohran Mamdani staffer admitting to a socialist takeover of NYC, and Ben Shapiro rejecting MAGA unifying with far right. Hosts: Tim @Timcast (…

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Miguel Familia - Wise BPO - A CX Visionary In the Dominican Republic 35:17

2M ago35:17

35:17

Miguel Familia is the CEO and co-founder of Wise BPO. He is based between the Dominican Republic and St. Petersburg, Florida, USA. Miguel has a long history in CX, but one year ago he decided to create a new BPO brand - serving clients from the Dominican Republic. Peter called Miguel to learn about his story of creating a new CX brand, his backgrou…

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Democrats Declare STATE OF EMERGENCY Over ICE Raids, DHS ATTACKED, CIVIL WAR w/ Tom Renz 2:03:51

2M ago2:03:51

2:03:51

Tim, Phil, Seamus, & Brett are joined by Tom Renz to discuss Democrats declaring a state of emergency over ICE raids, riots erupting in Boston, Trump blocked from deploying National Guard to shut down Portland antifa, and Dominion Voting Systems being sold to conservative firm. Hosts: Tim @Timcast (everywhere) Phil @PhilThatRemains (X) Brett ⁨@PopC…

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Democrat Call On Liberals To 'FORCEFULLY RISE' Against Trump, DHS ATTACKED In Chicago w/ Tyler Fischer 2:05:26

2M ago2:05:26

2:05:26

Tim, Phil, Seamus, & Elaad are joined by Tyler Fischer to discuss Chuck Schumer calling on Democrats to "forcefully rise" against Trump, Letitia James caught housing a fugitive wanted for "absconding," DHS attacked in Chicago by violent mob, and Young Republicans group chat leaking. Hosts: Tim @Timcast (everywhere) Phil @PhilThatRemains (X) Elaad @…