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Martin And Pete Talk About Podcasts

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From school dinners to sofa snacks – food has a huge part to play in shaping our story - and your favourite celebs have some delicious tales to tell. Join Grace Dent and celebrity guests as she throws the cupboard doors open and chats life through food. Expect to hear from guests (actors from TV, movie, theatre and film; sportspeople, comedians, chefs…) such as: Katie Price, Jamie Laing, Natalie Cassidy, Kathy Burke, Jon Ronson, Shirley Ballas, Nadiya Hussain, James Norton, Graham Norton, Ja ...
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CX Files

Mark Hillary and Peter Ryan

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
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Curiosityness

Travis DeRose

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A Podcast for Curious People Join host, Travis DeRose, as he interviews guests like the Inventor of the Waterbed, a Star Wars visual Effects artist, the Apollo 13 flight controller, & even a woman who taught her dog to talk, just to name a few.
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Geoff Gascoyne chats to big-name (and upcoming) jazz soloists as they pick and play their favourite jazz standards and talk about their jazz lives. A mix of candid discussion, technical insights and spontaneous improvisation, this weekly podcast is a must-listen for everyone that loves jazz. Geoff is a renowned jazz bass player and prolific composer and producer with credits on over 100 albums and a book of contacts to die for! He is also executive producer of the best-selling Quartet jazz s ...
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Manatomy with Danny Wallace & Phil Hilton

Manatomy with Danny Wallace & Phil Hilton

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Manatomy is a place where well-known men talk honestly about their bodies. It’s not about getting thinner or fitter or putting on muscle – it’s about being funny and honest. We cover secret vanities, bizarre insecurities, muscle, fat, broken bones, damaged pride and the magnetic appeal of cheese. You will laugh, gasp and feel part of a warm awkward, human family.
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The Way I Heard It with Mike Rowe

The Way I Heard It with Mike Rowe

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What started as a series of short mysteries for the curious mind with a short attention span has evolved into enlightening conversations for the not-so-short attention span. Whether it’s a short mystery, a long conversation, or an audio book, The Way I Heard It is a veritable box of chocolates for the ears, because you never know what you’re going to get.
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The election has been decided, and Donald J. Trump is the United States’ 47th president. With 15 years of experience covering politics, Puck senior political correspondent Tara Palmeri is here to bring you all the latest news and developments from Trump’s second term, including her exclusive reporting and interviews with the smartest political brains to discuss all the latest developments from the front page to behind the scenes in Washington, D.C.
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Geoff has a visit from an old friend – the wonderful jazz saxophonist, composer and educator Martin Hathaway. What does it take to forge a path in jazz that spans performing, teaching, and leading one of the UK's most prestigious jazz education programs? In this captivating conversation, Martin opens up about his musical journey from curious child …
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PANEL: In Face of Stagnating Favorability Ratings, What’s Next for South African Offshore CX? When Ryan Strategic Advisory published the most favorable offshore location study last May, South Africa had dropped to third position, compared to more recently topping the poll. This survey features feedback from over 800 CX decision-makers and is potent…
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In this episode Geoff catches up with the award-winning jazz guitarist Nigel Price. Nigel’s remarkable journey from infantry service to jazz mastery provides a fascinating window into the development of a truly unique musical voice. Nigel reveals how his three years in the army unexpectedly prepared him for life as a bandleader—discovering parallel…
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Pete Jones is the founder and CEO of Grypp. He is based in the UK between London and Birmingham. Grypp is a visual platform that aims to help contact centers and the agents working within them see what their customers can see. This can be a transformative technology for many support environments and it is low cost and proven - in contrast to many o…
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Jillian Michaels is a renowned fitness expert, television personality, podcaster, and bestselling author known most for her role on The Biggest Loser. She has built a global brand around health, wellness, and personal empowerment through fitness. Big thanks to our terrific sponsors ZipRecruiter.com/Rowe Post a job for FREE. K12.com/ROWE Find a tuit…
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Nicola Collister and Jerry Briggs talk to Peter Ryan about AI in CX We have talked many times on this podcast about AI and the hype aound what it can do for CX designers and managers. But what can it really do? We are being flooded with AI-themed ideas on LinkedIn daily, but it is also clear that many AI projects are failing (Gartner says that 85% …
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Geoff is on tour in Holland with the internationally renowned trumpet player Steve Fishwick. In a dressing room before the gig, they catch up on all things jazz improvisation. Growing up in Manchester during the UK's jazz boom of the late 1980s, Steve recalls his first encounters with jazz through television documentaries and live performances, inc…
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Arguably America’s greatest living playwright, David Mamet, drops by to discuss movies, theater, philosophy, and his new book, The Disenlightenment: Politics, Horror, and Entertainment, in which he offers sharp insights into American culture, politics, and the art of storytelling. WARNING: THIS EPISODE IS MARKED EXPLICIT as the language gets quite …
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Owen Campbell is the operations director at Kura. He is based in Glasgow, Scotland. Kura is a BPO based in the UK, but also with operations in South Africa. They have a number of clients from various regulated industries and Owen talked to Mark Hillary about the differences between a client that has complete control over all their services and a cl…
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Geoff is in London’s Waterloo district to meet with the multi award-winning jazz singer, broadcaster, producer, actor and comedian Ian Shaw. What does it take to build a career spanning jazz vocals, comedy, acting, and broadcasting? In this intimate conversation, Ian invites us into his creative world, tracing a fascinating journey from Welsh choir…
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New York Times bestselling author Codie Sanchez has a background working in finance but gave up Wall Street for Main Street. She is a blue-collar entrepreneur and investor known for buying and growing “boring” cash-flow businesses like laundromats and car washes. She founded Contrarian Thinking to help others achieve financial freedom through uncon…
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David Neale is the Founder and CEO of GBPO Solutions. He is based in the UK. David has experience as a buyer of BPO services and as a representative of BPOs. With this insight he decided that one of the missing ingredients in the BPO sales process is transparency - how does anyone know that what a BPO says about their services is really true? David…
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Geoff steps into the rich musical world of Brazilian guitarist Luiz Morais as he shares his fascinating journey from the vibrant northeast of Brazil to becoming an accomplished performer, composer, and bandleader in London. The conversation delves into the intricate world of Choro music - Brazil's first truly urban musical style that blends Europea…
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Geoff travels to Acton in West London to meet the visionary alto saxophonist, bandleader and composer Camilla George. Born in Nigeria before moving to the UK, Camilla's musical foundation was built on Sunday afternoons spent with her jazz-enthusiast father, listening to his extensive vinyl collection featuring legends like Sonny Rollins and Sonny S…
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The 2025 CXOutsourcers event took place earlier in May in Munich, Germany. Peter called on a few of the delegates to get their feedback and key takeaways from the event. https://cxoutsourcers.com/ https://nearshoreamericas.com/cxoutsourcers-forum-trade-and-cx-disruptions-take-center-stage/ https://ryanadvisory.com/cxoutsourcers-2025/ --- Peter Ryan…
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Jan Jekielek is a senior editor with The Epoch Times and host of “American Thought Leaders.” He has extensively covered the issue of forced organ harvesting in China, particularly concerning Falun Gong practitioners. It is estimated that 60,000 to 100,000 organs annually have been involuntarily extracted from political prisoners in China. Jan’s inv…
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In this episode, Geoff invites the enigmatic jazz pianist, vocalist, composer and legendary educator Pete Churchill round to his pad in Bromley, Kent. After almost twenty years teaching at London’s Guildhall School of Music, Pete is now Professor of Jazz Composition at the Royal Academy of Music as well as Head of Jazz Voice at the Royal Conservato…
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Mark Zucker is the Co-Founder of MCVO Talent Outsourcing. He is based in Chicago, Illinois. Mark shares his journey from founding a wedding album manufacturing company (almost 30 years ago) to starting MCVO, which specializes in helping small businesses in North America. He highlights the benefits of the Philippines as a BPO destination, citing its…
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437: Neal McDonough—Clear the Mechanism The perennial character actor villain turned leading man drops by to talk about the first film where he finally gets to kiss the girl at the end, The Last Rodeo—and that girl is played by his wife, Ruvé. Coincidence? Not a chance. That’s the only way Neal would do it. Neal also discusses how he secured a retu…
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Geoff catches up with the internationally respected bass player and record producer Janek Gwizdala who is fresh off a flight from his home in LA for a series of London gigs. What does it take to transform from a wide-eyed teenager in South London to a sought-after bass virtuoso commanding respect around the globe? This episode captures a deeply per…
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Martin Hill-Wilson is the founder of Brainfood Training and Brainfood Consulting. He is based in Milton Keynes, close to London, UK. Martin has a long history as a leader inside the CX and BPO industry. For the past 15 years he has focused on strategy consulting and advising on CX leadership and culture. Brainfood Training is a more recent focus on…
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Once named one of Inc. magazine’s 10 most admired CEOs, Garry led WD-40 for 25 years. At that time, his leadership and positive corporate culture grew WD-40 into one of the world's most recognized and well-loved brands. In this episode, Garry discusses how he achieved this and why he detailed it in his book, Any Dumbass Can Do It. Many thanks to ou…
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This week Geoff is in West London to meet one of the best-known young guitarists to emerge onto the international jazz scene – Tom Ollendorff. What makes a great guitarist instantly recognisable? How do you develop a personal musical language that transcends technical proficiency? These questions lie at the heart of Geoff’s conversation with the vi…
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Michael Aronowitz is the Senior Vice President of Revenue Growth at VXI Global Solutions. He is based in Miami, Florida. Mark Hillary called Michael to discuss the importance of turning contact centers from cost centers to profit centers, emphasizing the need for revenue generation through customer interactions. Michael highlights VXI's success in …
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Amid the tariff wars, Mike sits down with two men whose businesses are NOT affected by foreign supply chains. Josh is a master bladesmith and founder of the Montana Knife Company, and Bayard is founder and CEO of American Giant. Both men are uniquely positioned to discuss the benefits and pitfalls of making products entirely in the United States. B…
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Geoff travels to Brixton in South London to catch up with the fabulous saxophonist, band leader and composer Dave O’Higgins. This is an intimate conversation about Dave’s remarkable journey from progressive rock drummer to acclaimed jazz musician. With disarming honesty, he traces his unlikely path through music, describing how transcribing Charlie…
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Jonas Berggren writes the popular Transform Customer Service newsletter on LinkedIn. He is the Chief Business Development Officer EMEA and member of the executive leadership team at Transcom. Jonas is based in Stockholm, Sweden. Mark Hillary and Jonas have published a new book together called The CX (R)evolution - so Mark called Jonas to talk about…
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You may know Sarah as the on-camera producer from Facebook’s Returning the Favor with Mike Rowe. She is also a two-time Emmy-winning storyteller, social anthropologist, founder and CEO of Common Ground Studios, and the absolute cheeriest person you’ll ever meet! Sarah talks with Mike about their new show, People You Should Know, which will premiere…
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Amas Tenumah is the host of the Amas Talks podcast. He is based in Oklahoma City, Oklahoma, US. Amas has a long history focused on customer service and service innovation. He regularly advises companies and speaks at events forcused on CX. On his LinkedIn Amas says: "I’m a digital philosopher, keynote speaker and customer service thought leader. My…
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Geoff is in the leafy North London suburb of Muswell Hill to meet the wonderful Gabriella Swallow – one of the most versatile and exciting cellists of her generation. When Gabriella declares "I just want the biggest one" as her instrument selection as a child, it perfectly captures her fearless approach to musical exploration. Born in Belfast durin…
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Peggy Rowe, a.k.a. Mike’s three-time NYT bestselling mom, is back for a check-in. In this episode you’ll hear about the horrors of hoarding, books you’ll never read, dancin’ chicken, crab pickin’, and a Mother’s Day story about a toy that really sucks! Big thanks to our terrific sponsors AuraFrames.com/Mike Use code: Mike to get $35 off their best-…
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The multilingual, bass-thumping, capitalist dives into what made him fall in love with America, his unforgettable first job involving prosthetic testes, and the etymology of the word a**hole. It’s a free-wheeling discussion from Moses to Superman and everything in between. Shout out to our great sponsors ZipRecruiter.com/Rowe to try ZipIntro for FR…
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Phil Kitchen is the Founder & Managing Director of Customer Contact Panel. He is based in Sheffield, UK. He recently attended the Outsource 2 Jamaica conference in Montego Bay, Jamaica. Peter Ryan caught up with him to discuss what Jamaica is offering to potential clients in locations such as the UK - outside their more traditional US nearshore mar…
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Geoff is in Blackheath in South London to meet the greatly respected trumpet player, composer, arranger and educator Mark Armstrong. Mark opens up about the electrifying moment jazz first captivated him as a schoolboy—a "kinesthetic experience" of colours and sounds that sparked a lifelong pursuit. Now an accomplished trumpet player with Ronnie Sco…
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Tara is joined by Rahm Emanuel to look at what he feels are the past mistakes of the Democratic Party and what needs to change moving forward. They discuss Joe Biden’s decision to not seek reelection, President Trump invoking antisemitism to defund universities, and Emanuel’s own political aspirations. For more of Tara’s independent journalism, sub…
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Tara Palmeri sits down with Maureen Dowd to talk about her latest release, Notorious. Their conversation covers everything from Elon Musk and Donald Trump to the shifting dynamics of American politics. Dowd reflects on her decades in journalism, offering a look at Washington’s current challenges and the media’s complicated relationship with figures…
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Geoff travels to Wallington in South London to meet the incredibly talented jazz pianist, composer and arranger Phil Merriman. Phil isn't your typical jazz pianist. You immediately sense you're with a musician who refuses to be confined by traditional genre boundaries. "For me, it's not about two camps at all," he explains, discussing the artificia…
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Tara starts the pod with some inside reporting on RFK Jr.’s mismanagement of the Dept. of Health and Human Services. She’s then joined by Rikki Schlott from the New York Post to talk about Donald Trump’s standing with Gen Z. They discuss possible breaking points Trump may be testing with young men, shine a light on the current administration’s war …
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Juan Caire is Co-Founder and CEO of Alliance BPO Services, based in Hermosillo, Sonora, Mexico. Jim Farnsworth is the CEO and Founder of Octayne Ventures, based in Denver, Colorado. Peter recently visited Hermosillo and talked to Juan and Jim about the potential for growth in the BPO industry and the importance of value over cost in outsourcing. Th…
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