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Putting the AP in hAPpy

Debra R Richardson

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Weekly
 
A weekly podcast providing fraud prevention and vendor setup training to protect the vendor master file. Immediate takeaways with actionable steps you can implement today into your vendor onboarding and maintenance process to reduce fraud and regulatory fines. Great tips for the Accounts Payable and Procurement teams to clean-up their vendor data, clean-up their vendor processes so that they can pay the right vendor.
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All Onboard

Thomas Kunjappu

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"All Onboard" is the definitive podcast for professionals seeking to deepen their understanding of the employee onboarding process. Hosted by Thomas Kunjappu, CEO of Cleary, this podcast brings together experts, innovators, and leaders in the field of human resources to explore the most effective strategies and challenges in employee onboarding. From the first-day fundamentals to long-term success strategies, "All Onboard" provides actionable insights to enhance your onboarding process and i ...
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Onboarding Therapy

Arrows Podcast Network

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Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
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This podcast is for you, if you are a manager, executive or a supervisor who wants to know, how to get the most out of your team, so that your employees start meeting deadlines, doing things right and exceeding your expectations. With this podcast you learn how to lead a highly effective team, how to make sure, things get done and how to deal with tough issues like confronting an employee performance problem, getting along with a bad boss or balancing the demands of work with your personal l ...
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Sales is a thinking process. The Catalyst Sale Podcast is a weekly podcast with Catalyst Sale founder Mike Simmons and host Jody Maberry. We discuss real stories with practical application, in the context of B2B Sales. Other topics discussed include - Sales Strategy, Revenue Operations, Training, Onboarding, Sales Enablement, Organization Enablement, Workforce Development, and Execution.
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PeopleAdmin is the leading provider of cloud-based talent management solutions for education and government. Its software enables customers to streamline the hiring process, onboard new employees, efficiently manage positions and employee performance, develop compliant and defensible audit trails, and utilize industry-leading reporting and data-driven predictive analytics.
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Welcome to the Recruiting Conversations Podcast, a conversation designed to help Recruiting Leaders who manage a team as well as recruit. Richard Milligan is a speaker, author, strategist, and recruiting coach who built 21 teams as a Recruiting Leader.
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We all have problems we are looking to solve. We know that there are solutions out there, but we struggle with this. How do we find the solution, where does the nudge come from to help us take the next step, and start solving tough problems. The intention of this podcast is to help you find your catalyst and take that next step. The Find My Catalyst Podcast is a weekly podcast with Catalyst Sale founder Mike Simmons. We discuss real stories with practical application, in the context of leade ...
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We understand that attaining success in any field is a progressive process, one that demands a conscious commitment to the journey, process or path that leads to the success that is desired. This weekly podcast was created to help you cultivate the skills necessary to achieve your desired goals. Our aim is to spur you to action through the ever-inspiring, educative and informative content that we will be bringing to you. We excitedly welcome you to an ever-evolving journey to personal develo ...
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Barkly Pets Bi-Weekly Podcast

Barkly Pets Bi-Weekly Podcast

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Barkly Pets is an app-based dog walking service with the highest vetting, training, and safety standards. Every Barkly walker goes through a thorough onboarding process that includes hours of in-person training and vetting resulting in a community of the most reliable, trusted, and safety-focused professionals. This podcast will be used to share news, spotlight walkers and provide some education for our walking community. Our target audience is primarily dog walkers, but anyone who loves pet ...
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The Breakthrough Hiring Show: Recruiting and Talent Acquisition Conversations

James Mackey: Recruiting, Talent Acquisition, Hiring, SaaS, Tech, Startups, growth-stage, RPO, James Mackey, Diversity and Inclusion, HR, Human Resources, business, Retention Strategies, Onboarding Process, Recruitment Metrics, Job Boards, Social Media Re

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Welcome to The Breakthrough Hiring Show! We are on a mission to help leaders make hiring a competitive advantage. Join our host, James Mackey, and guests as they discuss various topics, with episodes ranging from high-level thought leadership to the tactical implementation of process and technology. You will learn how to: - Shift your team’s culture to a talent-first organization. - Develop a step-by-step guide to hiring and empowering top talent. - Leverage data, process, and technology to ...
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Managing HR operations is easy if done in the right manner. HR operations consist majorly of recruitment, onboarding, payroll management, performance management systems, labour law compliance etc. Given an unstructured HR function, managing these HR functions is a daunting task. But with the right policies, processes, checklists and MIS you can make your payroll service simple. How does this help? You can rely on the process and not the people managing it. This will reduce your dependence on ...
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Mastering the Business of Interior Design: Success by Design

Katie Decker-Erickson, Business Coach for Interior Designers

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As an interior designer, do you find yourself caught between your love for design and the realities of running a profitable business? Whether you're launching your firm or scaling to new heights, the business side of interior design can be complex—and often overwhelming. That’s where Katie Decker-Erickson comes in. As a business coach for interior designers and the founder of a multimillion-dollar design firm, she knows firsthand what it takes to build a thriving, sustainable business while ...
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Welcome to HR Decoded with Annekah Hall — the show for startup founders, executive leaders, and operators scaling fast but feeling stuck when it comes to their people, processes, or culture. As a Fractional COO and People Ops strategist, I’ve helped dozens of early-stage companies move from chaos to clarity. In each episode, I break down what’s really going on behind hiring issues, burnout, team drama, and scaling fatigue — and show you how to fix it with practical systems, smart strategy, a ...
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LTC DON Chat

American Association of Post-Acute Care Nursing (AAPACN)

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The LTC DON Chat is a podcast brought to you by the American Association of Post-Acute Care Nursing (AAPACN). Our experts and guest speakers cover the hottest topics and breaking news in long-term care nurse leadership.
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Executive Recruitment and Search is our specialism we are a London based headhunting boutique covering the South East of the UK. EXEC CAPITAL is a boutique recruitment agency that specialises in connecting start-ups and businesses with senior management professionals. We take a tailored approach to our recruiting with a 1-on-1 experience where we help clients identify their management needs before starting the recruitment process. We’ll help identify and hire the perfect candidate to scale y ...
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Multi-Language AI Tools

Enterprise AI Automation

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Daily+
 
Hire Workforce is transforming global recruitment with its cutting-edge Multi-Language AI Tools. Designed to break language barriers, these tools empower HR teams to connect, evaluate, and onboard top talent from around the world, regardless of native tongue. From real-time translation of applications to AI-driven multilingual interviews, Hire Workforce ensures seamless communication across 100+ languages. Their tools not only accelerate the hiring process but also enhance accuracy in candid ...
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Outbound Sales Lift

Tyler Lindley

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Explore the human side of sales and business with host Tyler Lindley. Leaders in their field share a dose of inspiration through stories about life and business. Sales professionals provide tactical tips you can put into practice today. It all comes together to help you chart your path forward. Achieve your goals on your terms — get inspired by stories from extraordinary people, elevate your performance with the latest outbound tactics, and find the lift you need to take your career to the n ...
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The Human Side of Money

Brendan Frazier

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Are you ready to delve into the emotional side of money, enhance your practice, and forge deeper connections with your clients? The Human Side of Money Podcast offers actionable ideas and strategies to empower financial advisors with the skills needed to excel in understanding the behavioral aspects of finance. Join Chief Behavioral Officer Brendan Frazier as he shares invaluable insights, tips and strategies. Subscribe now to elevate your practice and client interactions!
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In today’s fast-evolving digital landscape, every industry is embracing transformation — and Human Resources is no exception. In this episode, we explore how resourc humanes services are being redefined through cutting-edge technologies, automation, and AI-driven tools that streamline operations and bring efficiency to every aspect of HR. Gone are the days when HR was just about paperwork and hiring. Now, it’s about strategic planning, culture development, and workforce management. A modern ...
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Ever wish you knew an Advisor who built a 7-figure practice--while only working 3 days a week--that was willing to share her systems, processes, and business hacks with you? Meet the Efficient Advisor Podcast host Libby Greiwe. Her specialty? Breaking down the functions of a financial planning practice into actionable step-by-step processes designed to get you results and get you out of overwhelm. Expert interviews, done-for-you templates, and easy to implement solutions… all tied together b ...
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Real Job Talk

Liz Bronson & Kathleen Nelson Troyer

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Seasoned HR and recruiting consultants Liz and Kat help you navigate your career and get through your work day. Go beyond the employee manual for some real job talk!
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If you’re a small business owner, business coach, or consultant looking to optimize your sales process, close more deals, and automate your client pipeline, "Pipeline Power: CRM Sales Systems for Business Owners" is the podcast for you. Join Mary Sue Dahill, a customer relationship management (CRM) expert and sales systems strategist, as she dives into the world of CRM-driven sales pipelines and automation. Mary Sue isn’t about generic business systems—she’s laser-focused on the tools and ta ...
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The Capital Stack

David Paul

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Early growth investor David Paul interviews the world’s greatest founders, operators, and investors. Get an insider’s look into the tech ecosystem, learn how to start and scale your own business, and find an edge in today's capital markets.
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School of Startups

Akeel Jabber | Horizen Capital

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Daily+
 
Welcome to the School Of Startups, the place to come if you're thinking about starting your own business and want to learn from top quality content and the experiences of entrepreneurs who have already done it successfully.
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Growing a SaaS? Yeah, that's hard. Growing a SaaS without a clue what you're doing from a marketing and growth perspective? Pretty much impossible — especially if you want to break the $1M and $10M ARR marks. Kim Talarczyk sits down with Asia Orangio to extract and unpack all the strategic insights she holds in her brain from working with hundreds of SaaS companies and interviewing thousands of their customers. Together, they break down how to diagnose and troubleshoot growth challenges acro ...
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On DoD

Federal News Network | Hubbard Radio

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Federal News Network's deputy editor, Jared Serbu, speaks one-on-one and in depth with the people responsible for managing the inner workings of the federal government's largest department, and those who know it best.
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The CoinW referral code 3497957 is your key to getting started with some of the best rewards the platform offers. By entering this code during registration, new users can unlock a bonus of up to 1000 USDT and enjoy a 10% discount on all trading fees. These benefits provide an excellent foundation for your trading journey, whether you are just getting started with cryptocurrencies or are looking for a new platform to optimize your trading experience. In this detailed guide, we will explain ho ...
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App-solutely

Vermillion Sky

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Welcome to App-solutely, the ultimate podcast for anyone looking to create winning apps and dominate the app market! I'm your host, Ken Vermeille, CEO of Vermillion Sky and an expert in building and launching successful apps. With over 15 years of experience under my belt, I'll be sharing my insider tips and tricks to help you build and grow your own winning app. But that's not all! On App-solutely, we'll also be hearing from some of the brightest minds in the industry, including product man ...
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If you are planning to start trading on Binance Futures, using a Binance Futures referral code can offer you significant advantages. The Binance Futures referral code ”K6O8CPLG” provides new users with a 10% discount on all futures trading fees and gives you the opportunity to earn up to $600 in welcome bonuses. This is an excellent way to start your trading journey with extra benefits, maximizing your initial deposits and reducing trading costs right from the beginning. What is Binance Futu ...
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If you have a product or a product idea and have ever wondered how to get it placed in a Major Big Box Retailer, “On The Shelf” is the show for you. Every week we tackle important subjects crucial to mounting a successful sales campaign into Big Box Retail. From timeframes to packaging to Pricing we cover it all. Using simple steps, information and instruction, On The Shelf will be your personal wholesale consultant. Presented by TLB Consulting, a concierge consulting company, who has over 2 ...
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Brand Doctor Podcast

Henry Kaminski Jr

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As a self-taught graphic designer and brand consultant, Henry has overcome all the odds to build a wildly successful multi-million-dollar business over the past decade. He has worked with a diverse range of business owners and professionals, including Jon Bon Jovi and Internet marketing expert Russell Brunson who has named Henry the "Million Dollar Designer." Ultimately, Henry is dedicated to helping small businesses grow and reach their goals through creative design, brand building which wi ...
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Cryptocurrency trading continues to evolve rapidly, and platforms like Weex are offering more than just a trading environment—they’re offering opportunities. One of the standout features of Weex is its highly rewarding referral system, which allows users to earn while they trade and share. By using the Weex referral code ”discount”, new users can unlock exclusive benefits including a $599 bonus and a 20% lifetime discount on trading fees. In this guide, we will break down what makes Weex uni ...
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HR Spot

Linda Michaels

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Introducing HR Spot Podcast Looking to stay ahead in the ever-evolving world of Human Resources? Look no further than HR Spot, the ultimate podcast destination for HR professionals seeking to enhance their knowledge, skills, and career and business owners who don’t have an HR person. Hosted by industry experts, HR Spot offers a fresh, insightful, and engaging approach to all things HR. Each episode delves into the core challenges and trends shaping the HR landscape, providing practical solut ...
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I asked ChatGPT what vendor onboarding professionals have been searching for in the past week – and one of the blaring results was how to onboard vendors faster. I have five tips to speed up the vendor process…. Keep listening. Check out my website www.debrarrichardson.com if you need help implementing authentication techniques, internal controls, …
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Send Katie a Text Message!! Welcome back to Success by Design! I’m wrapping up our three-part series, Your Interior Designer Survival Guide Through Economic Uncertainty, with one of the most important conversations we can have right now — how to build a business that bends but doesn’t break. In this episode, I’m sharing how to strengthen your found…
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How do you get every advisor on your team rowing in the same direction—without killing individuality or creativity? In this episode, Libby breaks down how multi-advisor teams can create a unified client experience that feels consistent across the firm while still giving each advisor room to shine. You’ll learn how to define your firm’s baseline cli…
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Send Katie a Text Message!! Hey designers — welcome back to Success by Design! I’m Katie Decker Erickson, and this week we’re diving into part two of our three-part series, Thriving Through Economic Uncertainty. In this episode, I’m breaking down how to create demand even when the market feels quiet — because slowing down doesn’t mean sitting still…
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Fraudsters have evolved again – this time with check fraud because they have found a way to bypass payee positive pay. So now what? Keep listening. Check out my website www.debrarrichardson.com if you need help implementing authentication techniques, internal controls, and best practices to prevent fraudulent payments, regulatory fines or bad vendo…
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Send Katie a Text Message!! Welcome to Success by Design! I’m kicking off a brand-new three-part series called The Interior Designer’s Survival Guide Through Economic Uncertainty. Let’s be honest—the economy feels weird right now. Clients are cautious, interest rates are high, and confidence can feel scarce. But while you can’t control the broader …
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For decades, typically large regional or money center banks served as correspondent banks that enabled smaller banks to offer cross-border payments. It was rare for credit unions, community banks, and other smaller financial institutions to offer cross-border payments. And if they did, it was a money-losing proposition, offered out of necessity to …
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“We Speak CVE” podcast host Shannon Sabens chats with CVE Consumer Working Group (CWG) co-chairs, Jay Jacobs and Bob Lord, and CVE™ Project Lead Alec Summers, about how the CWG was created to address the needs and perspectives of those who use CVE data — ranging from enterprise security teams to tool developers and managed security service provider…
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As more people choose to bank online, the role of the traditional branch has undergone a transformation. Once the go-to place for every financial need, the branch is now primarily a hub for more complex transactions that can’t be completed digitally or at an ATM. At the center of this evolution is the interactive teller machine (ITM), which enables…
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When you’re in the early go-to-market stage, every dollar counts, but founders can feel pressure to move fast and start considering hiring a big agency before they're ready. In this episode of In Demand, Asia and Kim unpack the trade-offs of hiring an agency too early. They explore what signals actually show you’re ready, how to avoid wasting preci…
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Welcome to this episode of The Efficient Advisor, where Libby Greiwe sits down with Dr. Joshua Wilson, PhD, CMT, to explore the power of behavioral finance before a client even becomes a client. While many advisors think about behavioral finance as something that happens after onboarding, Joshua takes us deeper—into the psychology, neuromarketing, …
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Most recruiters are showing up with features, hype, and opportunity. But what burned out producers actually need is relief. In this episode of Recruiting Conversations, I break down how to lead with empathy instead of solutions, how to identify real burnout, and how to open up high-trust conversations with people who are struggling. If you’ve ever …
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Ever feel like your calendar just keeps getting fuller—no matter how many systems you create? In this episode, Libby Greiwe shares the real math behind your schedule and how saying “yes” too often can quietly subtract from your energy, focus, and joy. She walks you through practical ways to protect your time, create boundaries, and make decisions t…
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If one of your vendor validations is checking with the State of your vendor but find that the vendor is not registered with the State of their address….now what? Keep listening. Check out my website www.debrarrichardson.com if you need help implementing authentication techniques, internal controls, and best practices to prevent fraudulent payments,…
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In this LTC DON Chat podcast episode, Amy Stewart, MSN, RN, DNS-MT, QCP-MT, RAC-MT, RAC-MTA, chief nursing officer for AAPACN, and Lauren Stenson, MSN, RN, CNDLTC, QCP, DNS-CT, curriculum development specialist for AAPACN, discuss how nurse leaders can reinforce the clinical fundamentals that form the backbone of safe, high-quality care while balan…
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Send Katie a Text Message!! Hey designers, it’s Katie Decker Erickson, and today I’m giving you something totally different — no fluff, no hype, and no sugarcoating. This is your five-minute State of the Industry for interior designers, and a heart-to-heart about what’s really going on behind the pretty photos and Pinterest boards. Because let’s be…
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Looking to make your client experience stand out this holiday season? 🍂 In this episode, I share simple yet impactful Thanksgiving ideas that show appreciation while staying efficient. From personalized cards to memorable gifts and even hosting a pie pick-up event, you’ll learn creative ways to connect with clients without overwhelming your schedul…
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Many automation software platforms including email to invoicing have artificial intelligence embedded in them. You may not think that email or invoicing software can help fight fraud in the vendor process, but yes they can and here’s how... Keep listening. Check out my website www.debrarrichardson.com if you need help implementing authentication te…
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Almost without notice, disappearing payments have shifted from novelty to expectation in small business transactions. A traveler arrives at an airport, books a rideshare, and checks into a hotel—never pulling out a wallet or handing over a card. The transaction happens seamlessly, almost invisibly. The same technology fueling consumer-facing apps i…
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Send Katie a Text Message!! Scaling an interior design business isn’t just about hustling harder—it’s about systems, boundaries, leadership, and strategic support. In this episode, I sit down with my client Shannon to share her journey from feeling overwhelmed to confidently scaling her interior design business. We talk about the unexpected lessons…
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Getting referrals can feel complicated for financial advisors—but what if the simplest approach is actually the most effective? In this episode, Libby Greiwe sits down with Adam Chapman to explore a unique and refreshingly easy process for generating more introductions. Instead of adding friction or pressure, Adam shares how he flips the script and…
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You don’t need more ideas. You just need to capture the ones you’re already saying. In this episode of Recruiting Conversations, I walk through how to turn transcripts, meeting notes, and Zoom recordings into usable content, coaching tools, and recruiting systems. If you’re already leading, already coaching, already solving problems—your best recru…
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In this episode, Libby shares why setting clear boundaries with clients isn’t just about protecting your personal time—it’s about elevating your professionalism and creating a business that lasts. 🚪 You’ll learn how to confidently say no to Saturday meetings while still making clients feel cared for and supported. We’ll cover practical scripts, str…
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If you are in this age group (or not) and looking for a job….. Keep listening. Check out my website www.debrarrichardson.com if you need help implementing authentication techniques, internal controls, and best practices to prevent fraudulent payments, regulatory fines or bad vendor data. Check out the Vendor Process Training Center for 116+ hours o…
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What happens when you chase growth, double revenue year after year, and finally realize the business you’ve built is slowly consuming your life? Brad Johnson, Co-Founder of Triad Partners and former host of The Elite Advisor Blueprint, shares the raw story of leaving behind a secure, high-paying role to pursue a new vision of what success in financ…
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Send Katie a Text Message!! In this week’s episode, to wrap up our Project to Profit Series, I'm getting real about the one step most designers skip that could save you hours, protect your margins, and stop you from repeating the same costly mistakes project after project. Here’s the kicker: research shows that teams who actually take this step imp…
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Advisors spend countless hours buried in admin work that steals time away from client relationships and growth. In this episode, Libby sits down with Gabe, co-founder of Quin, to explore how an AI-powered assistant is transforming the way financial advisors handle everyday tasks. From CRM updates to inbox management, Quin is designed to feel like a…
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Feel like you've already talked to everyone in your market? Think again. In this episode of Recruiting Conversations, I walk you through how to build a solid recruiting list even when your territory feels tapped out. You’ll learn how to segment by pain, not just production, and uncover five overlooked talent pools hiding in plain sight. Most leader…
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I am excited to introduce Efficient Friday! Each week, in 10 minutes or less, I want to share a super tactical tip, idea, process, hack, etc with you that you can implement in your business right away! Ever feel like your best ideas are lost in a sea of sticky notes, screenshots, and scattered documents? 📚 In this episode, I share how I built my ow…
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Customers signing up for new accounts and services can feel frustrated by the hoops they have to go through, assembling information and entering it in complicated, sometimes multiple forms, whether on paper or online. What they may not realize is that the process can be just as frustrating for the people working at financial institutions, or other …
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Send Katie a Text Message!! What if one happy client didn’t just mean a beautiful portfolio photo — but also became the gateway to three more dream projects? That’s the power of a referral strategy for designers that actually works. In this episode, I'm sharing why most interior design referrals don’t happen by chance — and how to move beyond “word…
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Building strong client relationships isn’t just about numbers—it’s about truly knowing the people you serve. In this episode, I walk you through my Client Intel Process, a practical framework to help you capture, organize, and use personal details about your clients in a way that feels natural and meaningful. This process helps deepen connections, …
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Too many leaders wake up one day successful on paper but disconnected from their purpose. In this episode of Recruiting Conversations, I walk you through how to reverse engineer your business and personal life to create outcomes that actually matter to you. This isn’t about hustle. It’s about building with clarity, protecting what matters, and crea…
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In this episode, we dive into simple but powerful strategies to reduce stress and overwhelm in your advisory practice. Learn how to handle unexpected client requests without derailing your day by setting clear expectations and using a Model Week to protect your time. You’ll also discover when it’s okay to “punt” client questions to future meetings,…
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Do you have a non-vendor team member performing the confirmation call? I don’t recommend that certain steps are put into place to reduce the potential for both internal and external fraud. What are they? Keep listening. Check out my website www.debrarrichardson.com if you need help implementing authentication techniques, internal controls, and best…
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In this LTC DON Chat podcast episode, Amy Stewart, MSN, RN, DNS-MT, QCP-MT, RAC-MT, RAC-MTA, chief nursing officer for AAPACN, and Denise Winzeler, BSN, RN, LNHA, DNS-MT, QCP-MT, director of education and certification strategy for AAPACN, discuss the importance of policy and procedure review in nursing homes, as well as steps the DNS can take to c…
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Send Katie a Text Message!! Scope creep: two little words that can drain your profits, stretch your timeline, and zap your energy if left unchecked. But here’s the twist—done right, scope creep can actually fuel your profit margins and strengthen client relationships. In this episode, I'm breaking down the sneaky ways scope creep shows up (and why …
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Winning more clients and creating a more client-centric planning experience requires a shift. A shift away from the numbers. A shift towards the human. In this episode, Tim Maurer, Chief Advisory Officer at Signature FD shares his insights on building a human-first approach to transform both your prospecting and your planning. Instead of relying on…
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My guest is Bill Nowicki. He is a former U.S. Navy submariner and nuclear power leader who has spent decades working in some of the most complex and high-stakes environments you can imagine. Bill is also a storyteller and podcast host. His show Submarine Sea Stories takes you deep below the surface into life aboard a submarine, while The Nuclear Le…
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Today’s episode… it’s Opposite Day! Today, Libby is the one being interviewed. Dillion Kazemi and Montel Hawkins of the Live Your Aim Podcast ask Libby some big questions around selling her firm, her framework for decision making for her business, and get pretty personal… but it a good & tactical way! Libby shares how she leaned into her authentici…
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Every leader has faced it. A team member is new, overwhelmed, or underperforming—and you don’t know what else to do. Motivation wears off fast. What they need isn’t more hype. What they need is structure. In this episode of Recruiting Conversations, I walk through how to build a Perfect Day and Perfect Week rhythm for any new or struggling team mem…
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I am excited to introduce Efficient Friday! Each week, in 10 minutes or less, I want to share a super tactical tip, idea, process, hack, etc with you that you can implement in your business right away! In this episode, we dive into the importance of setting healthy boundaries around your cell phone as a financial advisor 📱. Many advisors start thei…
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Tariffs are here and many vendor team members may be busier than ever with how they have caused changes in the vendor process. There may be additional validations involved in four areas… Keep listening. Check out my website www.debrarrichardson.com if you need help implementing authentication techniques, internal controls, and best practices to pre…
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Send Katie a Text Message!! Every design project begins with excitement, but if you skip one crucial step, that excitement can quickly spiral into misunderstandings, scope creep, and profit loss. That step? Onboarding and expectation setting. In this episode, part of our Project to Profit series, I'm pulling back the curtain on why onboarding isn’t…
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