))
Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. As one of the largest payments companies in Africa, the Paystack team is constantly speaking to teams doing amazing work all over the continent. The Decode Fintech Podcast allows us to hit "record" and share what we're learning! We'll be speaking with a broad range of players from across the African fintech ecosystem, from startup founders, to bankers, to the folks w ...
…
continue reading
1
How expressPay Builds Trust with Customer Service
19:19
19:19
Play later
Play later
Lists
Like
Liked
19:19
As a fintech company, you work hard to ensure that nothing goes wrong. But when things do go wrong, like they inevitably will, how you handle the situation can make the difference between a customer who churns, and a passionate ambassador for life. In this episode, we speak with Francis Appiah, the Operations Manager at expressPay. Francis speaks a…
…
continue reading
1
How Paystack Drives Growth with Customer Service
16:34
16:34
Play later
Play later
Lists
Like
Liked
16:34
Customer service goes beyond just answering emails and phone calls. When managed correctly, every interaction with customers can generate key insights that help grow your business. In this episode, Steve Amaza, a Customer Success Manager for User Operations at Paystack, speaks about how Paystack uses customer service data to improve the product, th…
…
continue reading
1
International Expansion 101 for Fintechs in Africa
28:09
28:09
Play later
Play later
Lists
Like
Liked
28:09
What should you know before expanding your Africa-based fintech to more countries? In this episode, we explore the art and science of launching financial service products beyond your home country, covering everything from how to choose which countries to expand into, to how to hire in different markets, and what to watch out for when incorporating …
…
continue reading
Ghana initially lagged behind other African countries when it came to mobile money adoption, but fast forward to 2020, and Ghana is now the fastest growing mobile money market in Africa. How did the country pull this off? In this episode, we go deep into the origins of mobile money in Ghana, its early challenges, and how numerous organizations succ…
…
continue reading
Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. To understand what’s actually happening on the ground, you need to hear from the teams in the field. The Decode Fintech Podcast takes you directly to the operators on the frontlines. As one of the largest payments companies…
…
continue reading
1
How PiggyVest helps a new generation of Nigerians save and invest
49:15
49:15
Play later
Play later
Lists
Like
Liked
49:15
The Nigerian Fintech space is seeing an explosion of savings, lending and investment platforms. Today's episode features Odunayo Eweniyi, the Co-Founder and COO of PiggyVest, one of the earliest independent digital savings platforms in Nigeria. We explore how the idea for PiggyVest was born from a viral tweet, and their journey from being a savings…
…
continue reading
1
How Visa deepens financial inclusion for businesses using Visa QR
29:41
29:41
Play later
Play later
Lists
Like
Liked
29:41
Nkebet Mesele, Snr Director, Solutions Management, Sub-Saharan Africa at Visa, breaks down Visa QR - their payment product where your camera scans a QR code to pay. We explore how it evolved to break down the barriers to commerce for businesses across Africa. In this episode, we talk about 01:52 - Nkebet's journey from telecoms to banking to paymen…
…
continue reading
1
BuyCoins and the rise of cryptocurrency in Nigeria
23:38
23:38
Play later
Play later
Lists
Like
Liked
23:38
Bitcoin... Litecoin... Ethereum. Cryptocurrencies continue to dominate the headlines. What's going on in Nigeria's cryptocurrency landscape, how have regulators responded, and what does the future hold? Our guest today is Timi Ajiboye, co-founder and CEO of BuyCoins, a service that enables users trade cryptocurrencies. Timi shares what he's learned…
…
continue reading
1
The story of American Express' entry into Nigeria
30:31
30:31
Play later
Play later
Lists
Like
Liked
30:31
Visa, Mastercard, and Verve. These are currently the dominant card networks in Nigeria. But in September 2018, American Express - the world's largest integrated global payments platform - made waves by announcing their entry into the market. In this episode, we speak with Catherine Malec, Vice President of Business Development at American Express. …
…
continue reading
1
Paga's 10 year journey to mobile wallet dominance in Nigeria
29:33
29:33
Play later
Play later
Lists
Like
Liked
29:33
Paga is one of a handful of non-bank companies that have succeeded in building a truly mainstream financial product in Nigeria. Over 11 million Nigerians use Paga's mobile wallet to send and receive money and pay their bills. In 2018, the Nigeria Inter-Bank Settlement System (NIBSS) recognized Paga with an award for being the top mobile money opera…
…
continue reading
1
How GTB 737 became one of Nigeria's largest USSD brands
34:41
34:41
Play later
Play later
Lists
Like
Liked
34:41
Yemi Atanda, Group Head of ePayments at Guaranty Trust Bank (GTB), takes us behind the scenes of GTB 737, GTB's wildly successful USSD service. Yemi shares the origin of 737, from how they selected the specific numbers 737, to usage trends, to the wildly successful mass marketing campaign that helped introduce the financial product to everyday Nige…
…
continue reading
Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. To understand what’s actually happening on the ground, you need to hear from the teams in the field. The Decode Fintech Podcast takes you directly to the operators on the frontlines. As one of the largest payments companies…
…
continue reading
