Best Servicenow Insights Podcast Podcasts (2025)

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Narrative Analytics with Agent Ada 14:45

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11d ago14:45

14:45

Sitting down with Amrutha Ramesh, visiting researcher at ServiceNow one of the minds behind Agent Ada, a data-focused AI agent, in the latest episode of the podcast. We talk about the gap in enterprise workflows: you upload data, ask questions, and expect clear, data-backed insights… but traditional LLMs weren’t designed for that. Amrutha clarifies…

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ServiceNow Series E209: 'Reinventing Corporate Security with AI & Automation' with Bearing's Jason Veiock 26:49

21d ago26:49

26:49

Today's guest is Jason Veiock, Founder & CEO at Bearing. Founded in 2025, Bearing's software solution digitally transforms corporate security on ServiceNow. Their expert team, which spans leadership of converged Global Security programs to the management of Global Security Operations Centers (GSOCs), brings a wealth of firsthand knowledge to addres…

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AI Regulations Explained: EU AI Act, Colorado Law, and NIST Framework 19:02

24d ago19:02

19:02

Join host Bobby Brill as he sits down with ServiceNow's AI legal and governance experts to break down the complex world of AI regulations. Andrea LaFontain (Director of AI Legal), Ken Miller (Senior Director of Product Legal), and Navdeep Gill (Staff Senior Product Manager, Responsible AI) explain how organizations can navigate the growing landscap…

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ServiceNow Named a Leader in Business Orchestration Automation Technologies 14:55

25d ago14:55

14:55

In this episode of Syncing with ServiceNow, host Fred Reynolds and Kristin McDonald dive into Gartner’s latest recognition of ServiceNow as a Leader in Business Orchestration Automation Technologies (BOAT). They explore how ServiceNow’s orchestration engine, data unification, and AI capabilities have evolved from early workflow automation to today’…

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E556 'Unlocking AI's Potential in Group Communication' with Continua's David Petrou 22:26

28d ago22:26

22:26

Today's guest is David Petrou, Founder & CEO at Continua AI. Founded in 2023, Continua has brought the power of LLMs to group chat. Most AI tools today operate in “single-player” mode, but we’re social creatures, inspired and motivated through group conversation. So Continua asked: what if AI could be a quiet, helpful member of the group? That ques…

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Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack 23:27

1M ago23:27

23:27

In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage, improve hospital revenue, and enhance patient care…

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Women in ServiceNow E12: 'Driving ServiceNow Transformation in Banking' with MidWestOne Bank's Annette Muldowney 20:34

1M ago20:34

20:34

Today's guest is Annette Muldowney, Vice President - ServiceNow Manager at MidWestOne Bank. Founded in 1934, MidWestOne Bank is a relationship-driven community bank that provides comprehensive financial solutions, including personal and business banking, lending, trust services and wealth management. Guided by values of integrity, teamwork and impa…

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Beyond Dashboards: How AI Is Redefining Developer Productivity with Adeeb Valiulla 36:33

1M ago36:33

36:33

In this episode of ShipTalk, host Dewan Ahmed sits down with Adeeb Valiulla, a leader in developer productivity and engineering excellence at Harness, to explore how AI is transforming the very definition of software productivity. Adeeb shares his journey from building early engineering metrics systems at Sensormatic to leading developer efficiency…

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ServiceNow Series E208: 'Revolutionizing Healthcare Outcomes with ServiceNow' with enGen's Scott Livingston 26:58

2M ago26:58

26:58

Today's guest is Scott Livingston, Director, IT Service Strategy, Transition and Improvement at enGen. Founded in 2014, enGen - a subsidiary of Highmark Health - transforms healthcare through technology-driven operations. Serving over 11 million members, it integrates people, processes and systems via its TechOps approach. Its platforms, including …

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E555 'How AI is Reshaping Vendor Management' with Stackpack's Sara Wyman 18:30

2M ago18:30

18:30

Today's guest is Sara Wyman, Founder & CEO at Stackpack. Founded in 2023, Stackpack is an AI-powered platform built for Finance, Operations and IT teams that streamlines spend, vendor and contract management. It delivers fast visibility into where money is going, automates contract renewals and approvals, centralizes vendor data and helps reduce wa…

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ServiceNow Series E207: 'SkillBridge & the Future of Veterans in Tech' with ServiceNow's Matthew Smenos 27:06

2M ago27:06

27:06

Today's guest is Matthew Smenos, Principal Programs Manager, Global Veterans Skillbridge at ServiceNow. Matthew focuses on program development and strategy, leading the design and implementation of the Global Veterans Skillbridge program to ensure it reaches diverse veteran communities worldwide. He develops strategies to scale the program globally…

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New Accessibility Tools and Updates with Dr. Alaina Beaver 22:52

2M ago22:52

22:52

Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Beaver explains that the world of accessibility is constantly evolving, and it's not a one-time task, but rather an ongoing process. She highlights that ServiceNow has made significant progress in access…

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E554: 'Fighting Cyber Threats with AI' with Dune Security's Kyle Ryan 21:04

3M ago21:04

21:04

Today's guest is Kyle Ryan, Senior Engineering Manager and Principal Engineer at Dune Security. Founded in 2023, Dune Security’s User Adaptive Risk Management solution automatically prevents insider threats in real time. With 90% of breaches starting from human error, traditional phishing simulations and compliance training often fail to reduce rea…

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AI for Security vs Security for AI: From IBM Master Inventor to Microsoft AI Architect 47:48

3M ago47:48

47:48

Dewan Ahmed sits down with Fatih Bulut, AI Architect at Microsoft and former IBM Research Master Inventor, to separate hype from reality in AI for software delivery and cybersecurity. Fatih clarifies AI for security vs security for AI, walks through detection engineering as real software engineering, and explains proactive defense across an attack’…

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The Power of Customer Feedback | AI Control Tower & ServiceNow University 23:59

3M ago23:59

23:59

Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies …

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AI That Actually Works: Turning ServiceNow From “Implemented” to “Impactful” 27:39

3M ago27:39

27:39

Host Andy Whiteside is joined by Fred Reynolds and Kristen McDonald to unpack how to get real outcomes from ServiceNow, not just another go-live. The crew recaps Gartner’s recognition across six tech workflow segments, then dives into where AI delivers value today and what foundations you need in place first. In this episode: Why many ServiceNow or…

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ServiceNow Series E206: 'Redefining Security Solutions' with Alert Enterprise's Yogesh Ailawadi 17:20

3M ago17:20

17:20

Today's guest is Yogesh Ailawadi, Head of Products & Innovation - Identity, Safety and Security at Alert Enterprise. Founded in 2007, Alert Enterprise's mission is the seamless convergence of advanced physical access control, identity management and workspace automation. Their solutions are designed to empower businesses with secure, flexible and e…

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Governing AI at Scale – Welcome to AI Control Tower 24:15

3M ago24:15

24:15

Governing AI – Welcome to AI Control Tower Episode Overview Governance accelerates AI success. Control enables innovation. In this premiere episode, we explore how ServiceNow governs AI at scale through AI Control Tower, a groundbreaking solution that transforms how enterprises manage their artificial intelligence landscape. Host Bobby Brill brings…

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ServiceNow Series E205: 'Driving AI powered innovation for the insurance industry' with DXC Technology's Daniel Stanovich 21:34

3M ago21:34

21:34

Today's guest is Daniel Stanovich, Regional General Manager, Americas Insurance, Life Business Process Services at DXC Technology. Founded in 2017, DXC is a leading global provider of information technology services. DXC's engineering, consulting and technology experts help clients simplify, optimize and modernize their systems and processes, manag…

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ServiceNow Series E204: 'Transforming Retail Workflow Management' with Inspira Systems' Matthew Farahmand 16:54

4M ago16:54

16:54

Today's guest is Matthew Farahmand, Co-Founder at Inspira Systems. Founded in 2025,Founded in 2025, Inspira Systems helps businesses evolve by building intelligent, scalable solutions on ServiceNow. From streamlining customer service to optimizing retail operations, they design and deliver workflows that drive efficiency, automation and results. Wi…

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Welcome to Horizon - with Brian Zaik and AJ Siegel 27:24

4M ago27:24

27:24

In this episode, get introduced to ServiceNow's latest offering, Horizon, the source of truth for experience design at ServiceNow, empowering creators to design better enterprise experiences. Joining the conversation are Brian Zaik and AJ Siegel from ServiceNow, who share their insights and experiences with this innovative design system. They discu…

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Understanding Agentic AI with Rita Castillo 27:17

4M ago27:17

27:17

Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design – AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from …

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AI in Action E553: 'Empowering Government through AI' with CGS Federal's Anthony Miller 21:11

4M ago21:11

21:11

Today's guest is Anthony Miller, Partner and CEO at CGS Federal. Founded in 2017, Contact Government Services (CGS) simplifies and enhances government operations by optimizing human, technical and financial resources. They combine cutting-edge technology with world-class personnel to deliver sustainable, customized solutions that meet your specific…

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Debugging Developer Productivity in an AI-native World with Aravind Putrevu (CodeRabbit) 52:34

4M ago52:34

52:34

In this episode of ShipTalk, Chinmay Gaikwad sits down with Aravind Putrevu, Head of Developer Relations at CodeRabbit, and dives into the evolving landscape of AI in software development. Aravind shares insights on the influence of AI tools across the software development lifecycle, from coding and code reviews to automation and security. Aravind …

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ServiceNow Series E203: ' Revolutionizing User Experience on ServiceNow' with Intellective's Ritesh Dalal 17:18

5M ago17:18

17:18

Today's guest is Ritesh Dalal, Founder and CEO at Intellective. Founded in 2016, Intellective are a global ServiceNow partner organization comprised of specialized, experienced and result-oriented professionals that have one common purpose: build delightful products that wow users. Using certified product offerings and deep expertise in Employee Ex…

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DORA, DevEx, and the Role of AI with Nathen Harvey (Google Cloud) 39:40

5M ago39:40

39:40

In this kickoff episode of ShipTalk Season 4, Dewan sits down with Nathen Harvey, DORA Lead and Developer Advocate at Google Cloud, to explore how DevOps metrics and AI are transforming software delivery. From his early days in DevOps to leading the DORA initiative, Nathen shares lessons from open-source communities, the role of culture, and how AI…

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E552 'Navigating the Intersection of Sports, Data and AI' with Databricks' Ari Kaplan 28:34

5M ago28:34

28:34

Today's guest is Ari Kaplan, Head of Evangelism at Databricks. Founded in 2013, Databricks democratizes insights to everyone in an organization. Their Data Intelligence Platform provides a unified foundation for all data and governance, combined with AI models tuned to an organization’s unique characteristics. Now, anyone in an organization can ben…

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ServiceNow University and Jayney Howson - Unlocking Talent Transformation 17:38

5M ago17:38

17:38

ServiceNow University and Jayney Howson - Unlocking Talent Transformation In this episode of the podcast, host Bobby Brill interviews Jayney Howson, Senior Vice President, Global Head of Learning and Development at ServiceNow. They delve into the exciting world of ServiceNow University, a platform dedicated to talent transformation through innovati…

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Voice AI and the Future of Customer Engagement with 3CLogic 48:49

5M ago48:49

48:49

In this milestone 50th episode of Syncing with ServiceNow, host Andy Whiteside and co-host Fred Reynolds are joined by Guillaume Seynhaeve (G) from 3CLogic to explore how Voice AI is transforming customer service and the contact center experience. They discuss 3CLogic’s Voice AI Hub, its deep integration with ServiceNow, and how enterprises can str…

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Women in ServiceNow Series E11: Annemarie Sint Jago, ServiceNow ESX Lead Europe & Business Accelerator at Fujitsu 30:29

5M ago30:29

30:29

Today's guest is Annemarie Sint Jago, ServiceNow ESX Lead Europe & Business Accelerator at Fujitsu. Founded in 1935, the Fujitsu Group has operations in different regions around the world and provides digital services globally. The company have built large-scale, cutting-edge systems that leverage their advanced technologies and extensive track rec…

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Unlocking ServiceNow Lens: On-Screen Intelligence Meets Generative AI 19:02

5M ago19:02

19:02

In Episode 49 of Syncing with ServiceNow, host Andy Whiteside is joined by Mike Sabia and John Dahl for an in-depth discussion on ServiceNow Lens—a powerful new capability that uses generative AI to extract and act on data directly from your screen. The team explores how Lens empowers support agents and developers by instantly capturing error messa…

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Women in ServiceNow Series E10: Trinh Nguyen, Product Owner of ServiceNow at Okta 22:19

5M ago22:19

22:19

Today's guest is Trinh Nguyen, Product Owner of ServiceNow at Okta. Founded in 2009, Okta is the leading independent identity management partner. Driven by a vision to empower everyone to safely use any technology, Okta champions neutrality - offering organizations, employees and end users the flexibility to work seamlessly across any device or pla…

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Exploring AI Innovations - Insights from ServiceNow Researchers 25:39

6M ago25:39

25:39

Dive into the world of AI with special guests, Perouz Taslakian and Orlando Marquez, past winners of the NOW AI Conference. In this engaging episode, they share their unique journeys into AI, from Perouz's transition from theoretical computer science to AI in the industry, to Orlando's early fascination with AI systems and his work on integrating A…

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ServiceNow Series E202: Sukhi Gill, Co-Founder and CTO at Calitii 20:54

6M ago20:54

20:54

Today's guest is Sukhi Gill, Co-Founder and Chief Technology Officer at Calitii. Founded in 2023, Calitii is a specialist ServiceNow partner, experienced in delivering major programs in complex, highly regulated environments. Their team’s design centered approach ensures implementations are accelerated across the organization, future proofing for t…

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ServiceNow Series E201: Nicholas Friedman, President & Managing Partner, ERM Strategy (Founder) at Templar Shield 22:17

6M ago22:17

22:17

Today's guest is Nicholas Friedman, President & Managing Partner, ERM Strategy (Founder) at Templar Shield. Founded in 2013, Templar Shield are a premier cybersecurity, privacy, risk and compliance technology professional services and value-added reseller firm. They have partnered with over 100 Fortune 1000 companies and government entities, drivin…

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From Windows Kernel to AI-Native Platforms: Scaling Engineering Teams and Systems with Puneet Saraswat 41:12

6M ago41:12

41:12

In this special season 3 finale of ShipTalk, host Dewan Ahmed sits down with Puneet Saraswat, VP of Engineering at Harness, for an inspiring conversation about engineering leadership, system design, and the evolution of software delivery. What You'll Learn: Career Journey: Follow Puneet's path from discovering programming in a hot computer lab in N…

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Has Your CRM Kept Up? Reinventing Customer Success with ServiceNow 29:10

6M ago29:10

29:10

In this episode of Syncing with ServiceNow, Andy Whiteside, Fred Reynolds, and Mike Sabia dive deep into ServiceNow’s evolving role in the CRM landscape. From its CSM roots to its growing capabilities in sales, field service, and AI-driven customer experience, the team explores how ServiceNow is redefining what CRM means in a digital-first world. T…

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AI in Action E551: Deepthi Bathina, CEO and Founder at RhythmX AI 20:15

6M ago20:15

20:15

Today's guest is Deepthi Bathina, CEO and Founder at RhythmX AI. Founded in 2023, RhythmX AI is a generative AI-native healthcare company revolutionizing whole-person care. The company empowers clinicians with AI-powered precision platforms for hyper-personalized care. Backed by private equity firm SAI Group, RhythmX AI combines predictive and gene…

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InsightBench & AgentPoirot | The Future of Data Analytics & Insights 26:32

6M ago26:32

26:32

Get a glimpse into the future of data analytics and insights with InsightBench, a powerful combination of cutting-edge technology and strategic business intelligence. InsightBench is a pioneering benchmark specifically designed for evaluating AI models on their proficiency in conducting end-to-end data analytics. Also on this episode is an introduc…

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Top Takeaways from Knowledge 2025 25:18

6M ago25:18

25:18

n this episode of Syncing with ServiceNow, host Andy Whiteside is joined by Fred Reynolds, Practice Lead for XenTegra’s Modern Apps team, and Mike Sabia, Master Architect, for a deep dive into the major highlights from ServiceNow’s Knowledge 2025 conference. From AI breakthroughs to customer success stories, the team unpacks: Why AI + Data + Workfl…

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ServiceNow Series E200: Josh Soper, Chief Revenue Officer at Norseman Services 18:07

7M ago18:07

18:07

Today's guest is Josh Soper, Chief Revenue Officer at Norseman Services. Founded in 2014, Norseman Services is a Maryland-based IT consulting firm specializing in ServiceNow solutions for both public and private sector clients. They offer a comprehensive suite of services, including strategic advisory, platform implementation, workflow optimizatio…

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The Power of Customer Feedback | Shaping User Experience at ServiceNow 34:03

7M ago34:03

34:03

Dive into the world of ServiceNow UX Research and product development with Jessie Livingston, Tricia Wilson, and Molly Bowman as they unveil the secrets behind crafting user-centric features. In this engaging podcast episode, Tricia Wilson shares insights from her research on process mining, revealing how the team transformed a tool that often fail…

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Women in ServiceNow Series E09: Jan Pennel, ServiceNow Practice Lead at Dexian IT Solutions 16:54

7M ago16:54

16:54

Today's guest is Jan Pennel, ServiceNow Practice Lead at Dexian IT Solutions. Founded in , Dexian is a force for positive change in the world of work. The company's vision, mission and values drives them to connect organizations and individuals, create purpose and provide meaningful opportunities. Their brand blueprint defines not just who they are…

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ServiceNow Series E199: Thomas Cohrs, CEO at Servistio 21:56

7M ago21:56

21:56

Today's guest is Thomas Cohrs, CEO at Servistio. Founded in 2025, Servistio - part of the STI Group - combines decades of experience at the interface between business and IT with in-depth ServiceNow expertise. As an official ServiceNow Consulting & Implementation Partner, they help companies automate processes, save time and fully leverage the pote…

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The Spark Team's Creative Revolution - Creating Immersive Experiences with Generative AI 14:35

7M ago14:35

14:35

Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. …

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ServiceNow Series E198: David McInnes, ServiceNow Engagement Manager & Andrew Ortiz, ServiceNow Practice Director at AdvizeX 26:07

7M ago26:07

26:07

Today's guests are David McInnes, ServiceNow Engagement Manager and Andrew Ortiz, ServiceNow Practice Director at Advizex. Founded in 1975, Advizex (a Fulcrum IT Partners company) is not just another technology solutions provider; they are your dedicated partner in overcoming complex business challenges. They have set themselves apart by offering t…

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Women in ServiceNow Series E08: Lise Fremo Furre, Partner at KPMG Norway 11:22

7M ago11:22

11:22

Today's guest is Lise Fremo Furre, Partner at KPMG Norway. KPMG's Norwegian history dates back more than 100 years. Over the years, they have grown significantly, and what was once purely an auditing firm, is now a full-scale competence house delivering solutions for their clients’ entire operations. They are particularly focused on the business se…

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Virtualizing Kubernetes: Efficiency and Developer Experience with Lukas Gentele from Loft Labs 37:24

8M ago37:24

37:24

In this episode of the ShipTalk podcast, co-host Eric Minick talks with Lukas Gentele, co-founder and CEO of LoftLabs, about revolutionizing Kubernetes infrastructure through virtualization. Lukas shares his entrepreneurial journey starting from age 16 and explains how his company pivoted to create vcluster, a technology that virtualizes Kubernetes…

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Women in ServiceNow Series E07: Reija Jokinen, Senior Advisor at Sofigate 14:44

8M ago14:44

14:44

Today's guest is Reija Jokinen, Senior Advisor at Sofigate. Founded in 2003, Sofigate are are the leading business technology transformation company in the Nordics. Their 800+ professionals help customers to develop the interplay between business and technology: to design, build and implement business-friendly technology solutions and successful tr…

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Bridging the Gap - How Accessibility and Usability Work Together 25:12

8M ago25:12

25:12

In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. …