Best Sourajit Ghosh Sg Podcasts (2025)

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The journey from CRM to Customer Experience (Season 1, Episode 1) 24:44

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5d ago24:44

24:44

The way businesses connect with customers has changed dramatically. Driven by rapid technological growth and evolving business models, we've moved beyond traditional Customer Relationship Management (CRM) into a new era: Customer Experience (CX). This isn't just a small update; it's a massive transformation impacting economics, philosophy, and tech…

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Designing the Enterprise AI strategy (Season 1, Episode 2) 14:48

5d ago14:48

14:48

Every business today is looking at the potential of Artificial Intelligence. But moving from initial exploration to building a strategic AI practice that delivers real, lasting value is the crucial next step for leaders. This podcast provides a framework designed for business executives to help design an AI strategy that is scalable, sustainable, a…

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Customer Experience Integrated Operating Model (Season 1, Episode 4) 20:25

5d ago20:25

20:25

The landscape of business is fundamentally changing. Organizations are moving beyond simply selling products, focusing instead on delivering comprehensive solutions and, most importantly, exceptional customer experiences. But growth often creates internal silos, hindering the ability to maintain a truly customer-centric approach. How can leaders br…

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Creating synergy in customer experience during Mergers and Acquisitions (Season 1, Episode 5) 22:21

5d ago22:21

22:21

Mergers and acquisitions are transformative events, bringing together different organizations with unique ways of operating and engaging customers. The crucial question becomes: how do you successfully merge these distinct customer experiences to unlock true value and synergy? In this podcast, we explore the strategic approach to designing a succes…

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Outcome driven Customer Experience and CRM strategy (Season 1, Episode 6) 13:03

5d ago13:03

13:03

In today's rapidly changing market, simply tweaking last year's plan isn't enough to truly win. Business leaders face a crucial choice: continue on a path of inertia or embark on a journey of transformation to become deeply customer experience-centric. This podcast explores how leading organizations are reshaping their strategies by focusing on out…

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Sustainability Centric Brand Equity (Season 1, Episode 7) 14:56

5d ago14:56

14:56

Unlock the secret to building a powerful brand that resonates deeply with today's conscious customers. As consumers increasingly prioritize sustainability, it's no longer an option – it's a necessity to weave environmental, social, and governance commitments directly into your brand's identity. This isn't just about making claims; it's about unders…

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Business value of perfect CX and integrated value chain (Season 1, Episode 8) 15:07

5d ago15:07

15:07

Imagine your business and your customers are two sides of the same coin. A truly perfect customer experience is achieved when these two sides function as one unified entity. In this podcast, we explore the profound business value unlocked when companies strategically design their operations to achieve this seamless integration, connecting the custo…

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AI for CX and CRM Strategy and Architecture (Season 1, Episode 3) 20:22

5d ago20:22

20:22

Imagine a world where your business not only meets customer expectations but consistently anticipates and exceeds them. What if every interaction felt deeply personal, every offering perfectly timed, and every support request resolved with seamless efficiency? This podcast episode unveils the transformative power of artificial intelligence in craft…

Sourajit Ghosh Sg Podcasts

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AI, Data and Customer Experience CX-CRM: Masterclass learning insights with SG

Sourajit Ghosh (SG)

1
The journey from CRM to Customer Experience (Season 1, Episode 1) 24:44

1
Designing the Enterprise AI strategy (Season 1, Episode 2) 14:48

1
Customer Experience Integrated Operating Model (Season 1, Episode 4) 20:25

1
Creating synergy in customer experience during Mergers and Acquisitions (Season 1, Episode 5) 22:21

1
Outcome driven Customer Experience and CRM strategy (Season 1, Episode 6) 13:03

1
Sustainability Centric Brand Equity (Season 1, Episode 7) 14:56

1
Business value of perfect CX and integrated value chain (Season 1, Episode 8) 15:07

1
AI for CX and CRM Strategy and Architecture (Season 1, Episode 3) 20:22