Back Office Show: Uncovering the Hidden Secrets of a successful Healthcare Businesses Join host Steve Shain from LTC Ally and his guests as he pulls back the curtain on what really goes on behind the scenes to make a successful healthcare business. Whether you're a seasoned healthcare professional or an aspiring entrepreneur, you'll gain valuable insights into the strategies and systems that form the backbone of successful medical practices, hospitals, and long-term care facilities.
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Steve Shain Podcasts

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The Back Office Podcast: Episode #6 - With Tom Parker, Director of Policy and Reimbursement at FHCA.
46:38
46:38
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46:38The latest episode of the LTC BOSS Podcast is here, and it's packed with insights from Tom Parker, Director of Policy and Reimbursement at FHCA. Tom plays a crucial role in supporting long-term care providers, helping them navigate Medicaid, Medicare, budgeting, and managed care challenges, while also shaping legislative policies that impact the in…
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The Back Office Podcast: Episode #5- With Julie Thorson, Head Coach at Friendship Haven
58:03
58:03
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58:03I’m excited to share the latest episode of the Back Office Show (BOSS) podcast! This time, I had the pleasure of sitting down with Julie Thorson, CEO and Head Coach at Friendship Haven. Julie’s leadership philosophy is rooted in coaching, trust, and building a culture where both staff and residents thrive. Here’s a sampling of what you’ll take away…
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The Back Office Podcast: Episode #4- With Clif Porter, CEO of AHCA/NCAL
52:02
52:02
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52:02I’m thrilled to bring you the fourth episode of the Back Office Show (BOSS) podcast! This time, I had the privilege of sitting down with Clif Porter, the newly appointed President and CEO of AHCA/NCAL. Clif’s story is one of profound personal connections to caregiving and unwavering dedication to improving long-term care. Here’s what you’ll gain fr…
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The Back Office Podcast: Episode #3- With BJ Boyle, CPO Point Click Care
55:39
55:39
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55:39And we’re back with Episode 3: The Back Office Podcast: Episode #3- With BJ Boyle, CPO Point Click Care Welcome back to The Back Office Podcast, Episode 3. I'm your host, and today we're sitting down with a true visionary in healthcare tech. Joining us is BJ Boyle, Chief Product Officer at Point Click Care, a leader who's revolutionizing how we thi…
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The Back Office Show: Episode #2- Deke Cateau
51:18
51:18
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51:18Deke Cateau is the Chief Executive Officer at A.G. Rhodes, a nonprofit organization operating three nursing homes in metro Atlanta. With more than 20 years of experience in long-term care, Deke is passionate about fostering a greater understanding of and appreciation for the aging population. In addition to being a Licensed Nursing Home Administrat…
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The Back Office Show: Episode #1- Mark Parkinson
45:44
45:44
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45:44Our Guest: Mark Parkinson President & CEO at American Health Care Association Head of the nation's largest association representing long term and post-acute care centers focused on improving lives by delivering solutions to today's health care challenges. Proud Wichita State Alum. Native Kansan.By steve shain
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