In this episode of Shift Happens, host Jeff Edwards sits down with Emma Carpenter, SVP of Recurring Revenue Acceleration at Cisco. From her global journey across Avaya, Palo Alto, and now Cisco, Emma shares how partners are the key to unlocking customer value in a recurring revenue world. They dive into: • Why transformation—not disruption—is the mindset shift we need • How Cisco is enabling partners through the Customer Value Journey • What the Cisco 360 Partner Program means for long-term success If you're navigating Cisco's partner landscape or driving outcomes for your customers, this episode delivers the clarity and energy to keep moving forward.