Artificial Intelligence is changing everything about customer service and leadership, but only if we use it wisely. In this episode, I sit down with Kevin Dean, Founder and CEO of ManoByte, who's been leading AI-driven business transformation since 2007.

Kevin and I dig into what it really means to combine AI and humanity to create better experiences, not just faster ones. We explore how organizations can audit their data, prepare their people, and adapt their leadership playbooks to keep up with the accelerating rate of change.

You'll walk away with practical ideas to strengthen your data foundation, keep humans in the loop, and lead your team through the AI revolution with confidence.

Key Takeaways:

• Great customer experiences balance needs, wants, and emotions. AI can't replace empathy.

• Good data is the foundation of any AI solution. Start by auditing what you have and where the gaps are.

• Always keep humans in the loop. AI should enable connection, not eliminate it.

• The real opportunity is using AI to solve problems faster, scale knowledge, and free up teams for deeper service.

• Leaders must reskill, adapt, and rewrite the playbook for a new era of service and speed.

• The pace of change isn't slowing down and those who adjust quickly will thrive.

If you want to understand how to balance human empathy with AI efficiency and set your business up for consistent, scalable service, this episode will give you the playbook.

🎧 Tune in and discover how to align your people and process to serve customers with excellence.

Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy

Links & Resources:

📌 Connect with me on LinkedIn: https://www.linkedin.com/in/tony-johnson-ccxp/

📌 Order my book Together We Serve: https://amzn.to/4pwGvPL

📌 Book hospitality training for your team today: https://www.igniteyourservice.com/summits

📌 Learn more about Kevin and ManoByte: https://kevinjdean.com/ + https://www.manobyte.com/

Tony Johnson is a Customer Experience + Hospitality Consultant, Keynote Speaker, Trainer, and Author with a wide background including higher education, restaurants, retail, travel, city government, chambers of commerse, and leisure. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement and retentions. Tony has spoken to government agencies, airlines, universities, and many Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

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