In this episode, we welcome Tim Gagnon (VP of Analytics and Data Science) and Mark Albrecht (VP of AI and Enterprise Strategy) from C.H. Robinson to discuss how AI is transforming the freight industry. We explore the evolution of AI—from traditional methods like machine learning and robotic process automation, to generative AI, and now Agentic AI, which can plan, use tools, learn from past mistakes, and act like a true assistant.

C.H. Robinson’s unique approach, “Lean AI,” aligns operational discipline with AI priorities, focusing on high-leverage initiatives while keeping customers and carriers at the center. They also limit AI agency in critical areas like order building to maintain reliability and low failure rates.

This episode is a deep dive into how AI is fundamentally rewiring logistics and a must-listen for anyone interested in the state-of-the-practice AI in freight transportation.