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Ep.53 | Building Connection Through “Anniversary Calls” with Tisha Deden – From 61% to 89% Retention
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Episode 53 – Building Connection Through “Anniversary Calls” with Tisha Deden
In this powerful conversation, Linda and Cyndi welcome back Tisha Deden, VP of Human Resources at Globus Family of Brands, to discuss her latest initiative — Anniversary Calls.
What started as a move away from exit interviews has grown into a structured, data-driven way to celebrate milestones, build trust, and strengthen retention. With engagement rising and turnover falling, Tisha shares exactly how HR teams can shift from reactive to proactive, transforming the employee experience from day one.
📘 Episode HighlightsWhy Tisha replaced exit interviews with anniversary calls
How data and AI reveal engagement trends
Creating transparency in compensation and career growth
The role of leadership and proactive communication
Building a culture of belonging and learning
Cyndi’s heartfelt announcement
00:00 – Honest HR Conversations
02:05 – Welcome Back + Intro
03:07 – Who Is Tisha Deden
06:12 – The Birth of Anniversary Calls
10:06 – Onboarding with Intention
11:07 – Measuring Happiness at 60 Days
13:22 – Data-Driven Retention
15:05 – 90-Day & 6-Month Check-Ins
17:15 – Supporting Leaders & Training Plans
22:19 – Belonging & Connection
25:59 – Growth, Learning & Ownership
32:41 – Succession Planning in Practice
40:00 – Transparency & Compensation
47:14 – Redefining HR
52:24 – Feedback as a Gift
55:00 – Closing Advice & Takeaways
LinkedIn: https://www.linkedin.com/in/tisha-deden-a388999/
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