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Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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In this episode, guest hosts Pauline James and David Creelman welcome culture strategist and author Dr. Jessica Kriegel for a conversation on how leaders can use AI thoughtfully to enhance, not replace, the human side of work.
In this lively discussion, Jessica unpacks what’s really happening inside organizations as AI, culture, and change management collide. She explains why this is the “moment for change management,” how leaders can create experiences that shift employee perceptions, and why the illusion of control is the biggest barrier to transformation. Jessica also shares fascinating examples, from manufacturing firms using AI for data insight to companies experimenting with “culture-measuring” chatbots.
Key Themes
- How leaders can move beyond “the action trap” to shift employee perceptions through meaningful experiences
- Real-world AI use cases that reveal both opportunity and risk, from sales analytics to culture analytics
- The fine line between empowerment and surveillance in workplace technology
- Why “surrender” is the surprising secret to stronger leadership and sustainable change
Why HR Professionals Should Listen
For HR leaders navigating the dual revolutions of AI and culture, Jessica Kriegel offers a rare combination of candor, intelligence, and humor. She speaks the language of both strategy and humanity, reminding us that change doesn’t start with systems or data, but with what people believe.
Her upcoming book, her co-authored with Joe Terry, Surrender to Lead, which will be released in January 2026, expands on her insights. Jessica invites leaders to let go of the illusion of control and focus on what really drives results: their presence, mindset, and the ability to create meaningful experiences for employees which inspire alignment and action.
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The HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score.
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Chapters
1. Welcome And Series Setup (00:00:00)
2. Jessica’s Background And Focus (00:01:36)
3. Why Change Management Is Center Stage (00:02:12)
4. From Actions To Beliefs In Change (00:03:31)
5. Shifting Beliefs Through Experiences (00:05:12)
6. Surrender To Lead And Leader Mindset (00:06:42)
7. Practical AI Use: Content Creation (00:08:18)
8. Data Analytics As AI’s Next Frontier (00:08:56)
9. Individual Adoption And Prompt Skill (00:09:20)
10. Sales And Finance AI Chatbots (00:10:57)
11. Jobs, Visibility, And Analyst Roles (00:11:42)
12. What HR Can Learn From Operations (00:12:34)
13. Risky AI: Psychoanalyzing Calls (00:13:20)
14. AI For Logic And Profiling Pitfalls (00:14:27)
15. Culture Tech That ‘Translates’ Emails (00:16:04)
16. Measuring Beliefs And Leader Feedback (00:17:32)
17. Why Many Orgs Lag On AI (00:19:01)
18. Layoffs, Optics, And Market Signals (00:20:20)
19. Governing AI And Failure Modes (00:21:03)
20. People Checking The Work (00:22:10)
21. Agentic AI And Contact Centers (00:23:05)
22. Accepting Reality And Moving Forward (00:24:04)
23. Practical Tips And The Shift Model (00:25:20)
24. Connect With Jessica And Closing (00:26:40)
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