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Everyone has a dream. But sometimes there’s a gap between where we are and where we want to be. True, there are some people who can bridge that gap easily, on their own, but all of us need a little help at some point. A little boost. An accountability partner. A Snooze Squad. In each episode, the Snooze Squad will strategize an action plan for people to face their fears. Guests will transform their own perception of their potential and walk away a few inches closer to who they want to become ...
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We've all had bad experiences with the nightmare of so-called "Customer Service." Not that I want to play Can You Top This, but I'd be surprised - and have tremendous sympathy with you - if you actually can top my recent interaction with AT&T. The issue I had was double-billing of $829.99 for a new iPhone 16.
Here's an overview of what happened:
AT&T double-billed me for an iPhone 16
I invested a total of 10 hours, 53 minutes with a 1 Chat Bot & 21 Human Chat Agents
The Chat transcript is 34 pages long
I abandoned an effort to call AT&T Customer Support after being cut off following 32 minutes on hold (Why would I expect the phone company to have a well-functioning phone system???)
I miraculously found a place online to file a formal, legal complaint with AT&T's Office Of The President (Trust me, you want the additional info I'll provide below...)
100 episodes
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