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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Are you struggling to hit the $1M ARR mark because your customer growth is constantly offset by high churn? You have a leaky bucket, and that's a problem we're solving today!
I’m joined by the incredible Anika Zubair, a former immigrant to Europe and a global Customer Success leader, to discuss the critical shift founders need to make. We tackle the common misunderstanding that Customer Success is just support, not a revenue engine.
Listen to this episode and learn:
- Why the second you're too busy to have recurring meetings with customers, you need to hire your first CSM.
- How to segment users beyond the early stage and build different CS motions for Enterprise, Mid-Market, and SMB.
- Anika's two quick tips to get better visibility into your retention problem this week.
- The personal journey of moving from California to Europe and how different cultures shape a founder's perspective.
35 episodes
