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26 Pirmins Podcast Thought # 26 Be careful with workflows and reminders
Pirmin's Podcast : IT - ERP - Projects 33 years of experience - 99 thoughts, a weekly podcast
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# 26 Be careful with workflows and reminders
Workflows can be a great tool to steer and control the execution of a business process where multiple people are involved. One great thing about workflows is, that the workflow engine can send messages to the persons who are in charge of the execution of the next step. Just like the „be careful with standard messages“, be careful with these. If the workflow sends a reminder to the whole finance department, maybe 10 people, to execute an invoice posting most of them will start to ignore them, as anyway others got also the message or when they all try to execute the task, which was already done by someone else from the finance team. If the anyhow check the open invoices on a daily basis, better only remind them if there is a delay.
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