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CTT Chief Financial Officer Guy Pacheco discusses the transformation of Portugal's national postal operator. We cover:
- Significant events that started CTT thinking about transformation
- Key pillars underpinning CTT's transformation
- Importance of the pan-Iberian market in CTT's transformation efforts
- Designing a B2C-ready network covering all of Spain and Portugal
- Perception of Iberia as a single market
- Making CTT more customer-centric
- M&A as a competitive advantage and gaining new capabilities
- CTT's acquisitions, partnerships and joint ventures, including logistics, insurance, customs clearance, and the DHL JV
- The future for letters, and continuing to be the USO provider
385 episodes
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