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In this final part of our 4-part Energy Refuel and Reset mini series we share 3 scenarios that demo the need and the challenges around balancing empathy with edge. Caring personally, challenging directly and practical examples for how to do this with peers, direct reports and managing upwards.

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Chapters

1. Setting The Stage: Empathy Edge (00:00:00)

2. Recap Of The Four-Part Series (00:01:08)

3. Why Empathy Needs An Edge (00:02:20)

4. Scenario 1: Superstar Skips The Office (00:04:58)

5. Curiosity, Fairness, And Clear Standards (00:08:10)

6. Organizational Clarity And Boundaries (00:10:40)

7. Avoiding Pedestals And Sustaining Culture (00:13:25)

8. Scenario 2: Too Much Empathy Hurts Delivery (00:16:05)

9. Language Shift: Empathy Plus And (00:19:10)

10. Acknowledge Then Hand Back Ownership (00:21:10)

11. Experience Versus Expectation: The Balance (00:23:20)

12. Scenario 3: Managing Up For Vision (00:25:05)

13. Framing The Ask And Timing Right (00:28:00)

14. Perceptual Positioning: Scan And Plan (00:30:00)

15. Reflection Questions To Reset (00:33:10)

16. Series Wrap And Key Takeaways (00:35:05)

17. Calls To Action And Next Series Tease (00:36:40)

18. Gratitude, Credits, And Listener Links (00:37:54)

266 episodes