David Soileau discusses the potential of AI and automation in optimizing customer service and order processing. He emphasizes the importance of accurate order entry to reduce the need for customer service interactions and highlights the benefits of automating documentation processes. The discussion also touches on the shift towards self-service options, reducing manual data entry, and streamlining operations to enhance efficiency.

Chapters

00:00 – Gopher’s Origin & Pivot

04:18 – Why Logistics Needs Tech

07:40 – Going Digital in Old Industries

10:16 – AI Features: Pic-to-Ship & GoPilot

12:12 – Tech Challenges & Early Mistakes

16:21 – Team, CTO, and Automation

20:07 – Fixing Legacy Logistics

24:23 – Techstars, Expansion & Future of AI

About David

David is an entrepreneur and founder passionate about building companies that transform industries and create lasting impact. As a Co-founder of Gophr, he's part of a team redefining logistics and procurement. By combining pricing intelligence, technology, and service, they’re delivering a faster, smarter, and more cost-effective way for industrial and construction businesses to move materials and products. Their vision is to save teams time, reduce costs, and reshape the future of logistics. He's also a founder of Embark, a business incubator designed to launch and scale ventures that matter. At Embark, they provide entrepreneurs with the tools, network, and mentorship needed to transform ideas into thriving businesses. Alongside these ventures, David owns Integrity Homes, a residential construction company built on trust, craftsmanship, and long-term relationships. Whether it’s homes, logistics systems, or startups, his passion is taking ideas from the ground up and scaling them into businesses that create real impact. David thrives on solving big problems, building strong teams, and driving sustainable growth. Always open to connecting with leaders, innovators, and partners who share a vision for building what’s next.

Where to find David

• Website: https://gophrapp.com/

• LinkedIn: https://www.linkedin.com/in/davidtheguy

• Youtube: https://youtube.com/@gophrapp