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🐾 Summary

In this episode of Tails of Truth, Dr. Angie and JoJo discuss the multifaceted issue of accessibility in veterinary medicine. From financial barriers and the emotional weight of hard decisions to the privilege of pet insurance and the evolving role of house calls and telehealth, they explore what it really means to make veterinary care available to everyone. The conversation highlights disparities between urban and rural veterinary care and emphasizes the need for empathy and understanding in the veterinary community.

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💡 Key Takeaways

• Financial accessibility is one of the biggest challenges in veterinary care today.
• Shame and guilt often accompany financial decisions around pet treatment.
• Veterinarians can ease that shame through open, compassionate communication.
• Pet insurance remains a privilege many families can’t afford.
• House calls and telehealth are helping make care more accessible.
• Rural areas face longer waitlists and fewer resources for even basic care.
• The veterinary industry must balance compassion with financial sustainability.
• Empathy and respect are essential to every client conversation.
• Accessibility isn’t just financial — it includes emotional, physical, and geographic barriers.
• The future of veterinary care must prioritize inclusivity and understanding for all pet parents.

🗣️ Sound Bites

“It’s hard to not be able to afford treatment. I see it tear people up. The guilt is high.” — Dr. Angie

"Insurance has its own accessibility issues, right? Because to ask someone to pay a monthly amount is actually a privilege — to have any kind of leftover money to spend on pet insurance.” — JoJo

“Veterinary medicine doesn’t have great margins and it’s actually hard to run a clinic and be profitable.” — Dr. Angie

“I could write a book on how many times we’ve been told 'you obviously don’t care about animals if you’re not willing to treat them'.” — JoJo

“People are going to value those relationships more than ever, so it’s important to stay aligned with places where you can have relationships with people and figure it out together.” — Dr. Angie

“I hope my want is that people still feel accepted, people still feel respected, and people feel that they can have the conversations about where they need more support.” — JoJo

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