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What if long-term care wasn’t defined by stigma or red tape, but by dignity, design, and measurable excellence? In this powerful episode of the CMC Media Women’s Panel, moderator Dr. Yvette Guzman, DNP, leads a transformative conversation with Deborah Franklin, MHA, NHA, and Dr. Kelly Smith, PhD, CLSSBB, CPHQ, CDP—three leaders proving that skilled nursing and post-acute care can be both compassionate and high-performing.
💡 Inside the Episode:
Dr. Guzman, CEO of Olive Health and Vela Wellness, brings a holistic and person-centered lens to the discussion—connecting medical innovation, accessibility, and empowerment to reshape the patient experience.
Deborah Franklin, Senior Director of Quality Affairs at the Florida Health Care Association, explains how Florida’s value-based Medicaid reimbursement model rewards quality rather than punishment, creating space for innovation, staff development, and patient-first leadership.
Dr. Kelly Smith, Co-Owner of Q3 Healthcare Consulting, breaks down the Baldrige Framework for Performance Excellence, showing how to align mission, strengthen systems, and turn complaints into catalysts for sustainable improvement. Her consulting work helps facilities across the country earn AHCA/NCAL Quality Awards through data-driven design and continuous learning.
Together, the panel explores how to humanize healthcare through better systems, stronger leadership, and purpose-driven collaboration.
🌟 Featuring:
👩🏽⚕️ Moderator: Dr. Yvette Guzman, DNP
CEO – Olive Health | Vela Wellness
Instagram: @VelaWellness
Facebook: facebook.com/OliveHealthFL
🏛️ Deborah Franklin, MHA, NHA
Florida Health Care Association
Website: fhca.org
LinkedIn: linkedin.com/in/deborahfranklin
Facebook: Deborah Bennett Franklin
🔬 Dr. Kelly M. Smith, PhD, CLSSBB, CPHQ, CDP
Co-Owner, Q3 Healthcare Consulting, LLC
Website: q3hc.com
LinkedIn: linkedin.com/company/q3-healthcare-consulting
Facebook: facebook.com/q3hc
📍 Learn more and explore upcoming panels: comfortmeasuresconsulting.com/media
🎬 Editing & Post-Production by: OTV.agency
Chapters
1. Meet The Panel And Their Missions (00:00:00)
2. Why “If A Woman Was President” (00:02:55)
3. Purpose, Faith, And Serving Older Adults (00:04:59)
4. Care Or Containment In Long-Term Care (00:07:59)
5. Stigma, Home-Like Care, And Dementia (00:10:35)
6. Overregulation Versus Quality Improvement (00:12:40)
7. Value-Based Care And Incentives That Work (00:15:12)
8. Psychological Safety And Learning From Complaints (00:18:06)
9. Where AI Helps And What’s Next (00:20:24)
10. Pressures On Women Leaders Today (00:23:02)
11. Letting Go To Lead Better (00:26:10)
12. Proactive Systems And Baldrige Framework (00:29:05)
13. Collaboration, Hurricanes, And Pandemic Lessons (00:31:55)
14. Quality Without Big Budgets (00:34:25)
15. Standardization, Staffing, And Efficiency (00:37:10)
16. What’s Next And Teaching Future Leaders (00:39:24)
32 episodes
