On this week's episode, I sat down with Jessica Martin. As a licensed school psychologist and dental practice co-owner, Jessica Martin helps private practice healthcare professionals be more profitable by fine tuning the patient experience. She has created systems and strategies to remove some of the most common barriers to healthcare - patient anxiety being a huge one of them. Jessica has also been involved in leadership positions for two regional networking organizations for the past 10 years. She has empowered over 90 business professionals to thrive and become more successful. Give a listent to Jessica Martin, as they delve into the critical aspects of patient experience in dental practices. They discuss the importance of fine-tuning every detail of the patient journey, from the initial greeting to the sensory environment of the practice. Jessica emphasizes the role of empathy in addressing dental anxiety and the need for practices to adapt to change while overcoming resistance from team members. The discussion also touches on the potential for practices to transition to fee-for-service models by enhancing their patient experience. You can find more information here: Website: https://martinmanagementllc.com/ Email: [email protected] Personal LinkedIn: https://www.linkedin.com/in/martindentaljessica/ Facebook: https://www.facebook.com/MartinManagementEC

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