As Chambers of Commerce and Trade Associations race to adopt new Artificial Intelligence tools, they face a critical question: How do we balance efficiency with the public trust we’ve spent decades building?

In this episode, Nathan sits down with Jim Johnson, President & CEO of the Pearland Chamber of Commerce and Institute faculty member on technology and ethics. Just in time for Thanksgiving, they discuss how to be thankful for the speed of AI while remaining vigilant about the "hallucinations" and ethical pitfalls that come with it.

You’ll learn:

The Trust Factor: Why relying on AI for unverified information can dismantle an organization's credibility.
Practical Use Cases: How the Pearland Chamber uses tools like Google AI Studio for voicemail updates and NotebookLM to summarize 5-hour City Council meetings.
Policy Drift: The danger of letting AI override established organizational policies (and how to handle AI bots invading your Zoom meetings).
The "Validation Loop": Why we love that AI agrees with our bad ideas, and how to push past it.
Next Gen Ethics: Navigating deepfakes and AI integrity with your team and your family.

If you like what you heard and want to get some more, subscribe to the podcast wherever you get them. Also, come to Institute and meet more chamber/association/ nonprofit professionals. You can find more information about Institute at our website: Institute for Organization Management – A Program of the U.S. Chamber of Commerce (uschamber.com)
If you have any questions, please email us at [email protected].
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