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Presented by Thread — the AI-powered service desk transforming MSP support, automation, and productivity for today’s IT leaders.

https://www.itbusinesspodcast.com/thread/

Discover how Thread is reshaping IT service management with next-gen AI features and hear firsthand business insights that will inspire MSPs to scale smarter and deliver better client outcomes.

  • Matt Linn explains Thread’s new customizable AI voice agent powered by Cartesia.
  • Exclusive scoop: Thread’s service intelligence and memory features for MSPs.
  • How Thread helps eliminate non-billable dispatch roles and boost profitability.
  • Insights into Thread’s PitchIT win, conference success, and major financing round.
  • Best practices for MSP cloud, hybrid, and on-prem services in changing environments.

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576 episodes