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CX Conversation with Nicole Cable: balancing healthcare and patient experience
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This is a unique episode at CX Conversations because we are talking about a specific segment of customer experience this time.
The topic of this episode revolves around balancing healthcare and patient experience - how to deliver good medical care with great patient experience? In conversation is Nicole Cable, Chief Experience Officer at InnovaCare Health. We dive into what it takes to get everybody aligned to a patient experience strategy and what it takes to onboard the clinical staff and doctors on to patient experience initiatives.
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