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The Three-Second Rule: Capturing Your Customer’s Attention - After the Show

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Manage episode 470040073 series 3451513
Content provided by Crystal Vilkaitis. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Crystal Vilkaitis or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Loving your product isn’t enough—your customer needs to love it too.

In this After the Show segment, we’re diving into what it takes to truly connect with your audience. From the three-second rule to spotting emotional touchpoints, we’ll cover practical ways to see your business through your customer’s eyes. If you want to create a frictionless experience and build deeper relationships with your customers, this episode is for you.

[1:11] Why your passion doesn’t guarantee customer love

[1:46] The three-second rule: capturing attention fast

[6:21] Walking in your customer’s shoes

[7:50] Identifying and eliminating friction points

[8:56] Finding emotional touchpoints in the customer journey

[12:23] The question every business owner should ask: What keeps your customers up at night?

Join the Rooted in Retail Facebook Group to continue the conversation
Get your ticket to EVOLVE 2025 - $200 off when you use the code rooted
Join our newsletter for all the latest marketing news for retailers
Show off your super fandom by getting your Rooted in Retail Merch!

  continue reading

Chapters

1. The Three-Second Rule: Capturing Your Customer’s Attention - After the Show (00:00:00)

2. Why your passion doesn’t guarantee customer love (00:01:11)

3. The three-second rule: capturing attention fast (00:01:46)

4. Walking in your customer’s shoes (00:06:21)

5. Identifying and eliminating friction points (00:07:50)

6. Finding emotional touchpoints in the customer journey (00:08:56)

7. The question every business owner should ask: What keeps your customers up at night? (00:12:23)

186 episodes

Artwork
iconShare
 
Manage episode 470040073 series 3451513
Content provided by Crystal Vilkaitis. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Crystal Vilkaitis or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Loving your product isn’t enough—your customer needs to love it too.

In this After the Show segment, we’re diving into what it takes to truly connect with your audience. From the three-second rule to spotting emotional touchpoints, we’ll cover practical ways to see your business through your customer’s eyes. If you want to create a frictionless experience and build deeper relationships with your customers, this episode is for you.

[1:11] Why your passion doesn’t guarantee customer love

[1:46] The three-second rule: capturing attention fast

[6:21] Walking in your customer’s shoes

[7:50] Identifying and eliminating friction points

[8:56] Finding emotional touchpoints in the customer journey

[12:23] The question every business owner should ask: What keeps your customers up at night?

Join the Rooted in Retail Facebook Group to continue the conversation
Get your ticket to EVOLVE 2025 - $200 off when you use the code rooted
Join our newsletter for all the latest marketing news for retailers
Show off your super fandom by getting your Rooted in Retail Merch!

  continue reading

Chapters

1. The Three-Second Rule: Capturing Your Customer’s Attention - After the Show (00:00:00)

2. Why your passion doesn’t guarantee customer love (00:01:11)

3. The three-second rule: capturing attention fast (00:01:46)

4. Walking in your customer’s shoes (00:06:21)

5. Identifying and eliminating friction points (00:07:50)

6. Finding emotional touchpoints in the customer journey (00:08:56)

7. The question every business owner should ask: What keeps your customers up at night? (00:12:23)

186 episodes

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