Step into Episode 163 of On the Delo as David DeLorenzo dives into the transformative power of hospitality inspired by the newly discovered book Unreasonable Hospitality by Will Guidara and Danny Meyer.

In this episode, Delo unpacks how going above and beyond for others—whether in restaurants, insurance agencies, or everyday life—creates meaningful connections and drives success, sharing anecdotes from Eleven Madison Park to his own backyard and business. Discover how embracing unexpected gestures and mindful preparation can elevate your service, strengthen relationships, and inject magic into every interaction.

Explore Delo’s insights on applying the principles of Unreasonable Hospitality to personal and professional relationships, including the role of small gestures, the innovative Dream Weaver position at a Michelin-starred restaurant, and strategies for removing barriers to create genuinely welcoming experiences. Whether you run a restaurant, an agency, or simply want to elevate your interactions, this episode offers practical tips and inspiring stories to help you stand out.

Chapter Guide (Timestamps):

(0:07 - 3:30) Introduction: Episode 163 & Unreasonable Hospitality Overview (3:31 - 6:22) Unreasonable Hospitality Defined: Differentiation & Mindset (6:23 - 11:57) Dream Weaver & Small Gestures: Hot Dog Surprise & Restaurant Legends (11:58 - 14:59) Personalized Experiences: Removing Barriers & Warm Welcomes (15:00 - 19:00) Hospitality Beyond Restaurants: Insurance, Airlines, & Service Industries (19:01 - 23:01) Actionable Hospitality Tips: Automation, Personal Touches, & Thoughtfulness (23:02 - 27:25) Onboarding Magic & Random Acts: Greeting Cards, Gifts, & Surprises (27:26 - 34:45) The Long Game & Human Connection: Time, Relationships, & Closing Thoughts

This episode is packed with compelling stories, actionable strategies, and heartfelt reflections on making hospitality a daily practice. Whether you're managing a team, running a business, or looking to enrich your personal relationships, tune in for practical inspiration to serve others better.

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“You weren’t built to fit in. You were built different.” 💥