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UK Vs US grammar: I’ve just had lunch. Or… I just had lunch? 🇬🇧 vs 🇺🇸 - British Tenses QUIZ - 📞 How to Handle Difficult and Confused Calls (Like a True Brit) - How to Be Subtly British When Leaving a Party Early 🎉👋

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Manage episode 483084977 series 3563406
Content provided by Alison Pitman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alison Pitman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Go to the Quiz: https://learningbritishaccent.com/present-perfect-past-simple-quiz/

🎯 Model Dialogue 1: Handling an Impatient Caller

Receptionist: "Good afternoon, Customer Services, Rachel speaking."

Caller: "I've been trying to get through for half an hour! This is ridiculous!"

Receptionist: "I'm very sorry you've had trouble reaching us. Let me see how I can help you today."

Caller: "I need to speak to someone about my order — right now!"

Receptionist: "Of course. May I take a few details, and I'll transfer you to the appropriate department immediately?"

Caller: "Fine. It's order number 54321."

Receptionist: "Thank you. I'll pass this straight on to the Orders Team. One moment, please."

🎯 Model Dialogue 2: Handling a Confused Caller

Receptionist: "Good morning, IT Support, Megan speaking."

Caller: "Oh, um, hello. I'm not sure if I've called the right number. I need help with my laptop..."

Receptionist: "No problem at all — you're through to IT Support. Let’s see if I can help."

Caller: "It's just... it's not turning on properly, and I don't know what to do."

Receptionist: "I completely understand. Could I take your name and your department, please?"

Caller: "Yes, it's Olivia Patel from Marketing."

Receptionist: "Thank you, Olivia. Let me just check which technician is available, and I’ll get someone to give you a call back shortly."

Caller: "Alright, thanks very much."

Receptionist: "You're very welcome. We'll be in touch as soon as possible."

Want to get in touch ? Email: [email protected]

Want the British Accent Training Courses? Details: https://learningbritishaccent.com/bundle/

12 month subscription: https://learningbritishaccent.com/product/british-accent-bundle-12-month-access-2/

Indian speakers mini course: https://learningbritishaccent.com/product/speak-english-with-a-british-accent-for-indian-speakers/

Support The Podcast

Donate: PayPal.Me/britishaccentAlison

Buy me a coffee : https://ko-fi.com/learningbritishaccent52110

Daily emails : https://learningbritishaccent.com/newsletter/

Follow me on TikTok:@learningbritishaccent

  continue reading

95 episodes

Artwork
iconShare
 
Manage episode 483084977 series 3563406
Content provided by Alison Pitman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alison Pitman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Go to the Quiz: https://learningbritishaccent.com/present-perfect-past-simple-quiz/

🎯 Model Dialogue 1: Handling an Impatient Caller

Receptionist: "Good afternoon, Customer Services, Rachel speaking."

Caller: "I've been trying to get through for half an hour! This is ridiculous!"

Receptionist: "I'm very sorry you've had trouble reaching us. Let me see how I can help you today."

Caller: "I need to speak to someone about my order — right now!"

Receptionist: "Of course. May I take a few details, and I'll transfer you to the appropriate department immediately?"

Caller: "Fine. It's order number 54321."

Receptionist: "Thank you. I'll pass this straight on to the Orders Team. One moment, please."

🎯 Model Dialogue 2: Handling a Confused Caller

Receptionist: "Good morning, IT Support, Megan speaking."

Caller: "Oh, um, hello. I'm not sure if I've called the right number. I need help with my laptop..."

Receptionist: "No problem at all — you're through to IT Support. Let’s see if I can help."

Caller: "It's just... it's not turning on properly, and I don't know what to do."

Receptionist: "I completely understand. Could I take your name and your department, please?"

Caller: "Yes, it's Olivia Patel from Marketing."

Receptionist: "Thank you, Olivia. Let me just check which technician is available, and I’ll get someone to give you a call back shortly."

Caller: "Alright, thanks very much."

Receptionist: "You're very welcome. We'll be in touch as soon as possible."

Want to get in touch ? Email: [email protected]

Want the British Accent Training Courses? Details: https://learningbritishaccent.com/bundle/

12 month subscription: https://learningbritishaccent.com/product/british-accent-bundle-12-month-access-2/

Indian speakers mini course: https://learningbritishaccent.com/product/speak-english-with-a-british-accent-for-indian-speakers/

Support The Podcast

Donate: PayPal.Me/britishaccentAlison

Buy me a coffee : https://ko-fi.com/learningbritishaccent52110

Daily emails : https://learningbritishaccent.com/newsletter/

Follow me on TikTok:@learningbritishaccent

  continue reading

95 episodes

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