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Conversational Virtual Agents: Advantages and Caveats

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Manage episode 231058117 series 1221116
Content provided by BenchmarkPortal. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BenchmarkPortal or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
"Conversational Virtual Agent (sometimes known as chatbots) are all the rage. There has been an explosion, with easily accessed and low-priced conversational frameworks from the likes of Amazon and Google. However, while it’s easy to put together a bad conversational application, developing and deploying one that actually provides a useful service for everyone involved is a different matter. Join this show to hear about the different channels on which virtual agents can act, how their knowledge base should be structured, the best approach to training, the necessary integrations, and why machine learning, with all its promise, is not enough to build a conversational agent that you can trust to talk with your customers."
  continue reading

172 episodes

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iconShare
 
Manage episode 231058117 series 1221116
Content provided by BenchmarkPortal. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BenchmarkPortal or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
"Conversational Virtual Agent (sometimes known as chatbots) are all the rage. There has been an explosion, with easily accessed and low-priced conversational frameworks from the likes of Amazon and Google. However, while it’s easy to put together a bad conversational application, developing and deploying one that actually provides a useful service for everyone involved is a different matter. Join this show to hear about the different channels on which virtual agents can act, how their knowledge base should be structured, the best approach to training, the necessary integrations, and why machine learning, with all its promise, is not enough to build a conversational agent that you can trust to talk with your customers."
  continue reading

172 episodes

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