Be inspired to transform your service operations team and deliver more. A jam-packed day with panels, a product showcase, fire-side chats, and stories from inspiring speakers. www.actieops.comBy RNCN

In service operations, one thing is certain – workloads fluctuate. As an operations leader, it’s your job to make the unpredictable…predictable. In this edition of AO on Air, our host Michael Cupps is joined by Elliott Tiernan, Product Director at ActiveOps to discuss the challenges operations leaders face when planning and managing service levels,…

Over 50 million people at US companies quit their job in 2022, known as the ‘Great Resignation’ or ‘Great Reshuffling’, causing high strain and risk for Ops teams in banking, insurance and healthcare. So, what can Ops managers do now as this trend is predicted to continue during 2023. In this episode of AO on Air, our host Michael Cupps is joined b…

How well are your operations being run? No two businesses operate in exactly the same way – with different customers, channels, technology and compliance rules across different sectors and regions. So, how can you measure your performance fairly and find benchmarking data you can trust? In this episode of AO on Air, watch Michael Cupps, Stuart Pugh…

For every Operations leader, trying to understand how work gets done, how long it takes and how many people you need to do that work, are some of the trickiest questions you may ever need to answer. In this episode of AO on Air, we welcome Elle Bianco, an Operations specialist from CoreLogic. Elle talks about the difference ActiveOps has made on th…

Digital Transformation Associate Professor Dr. Mona Ashok joins AO on Air to delve into the emerging role of AI in Ops management, how it is used today and its future developments. Tune in to this episode for a crash course on the application of AI and Machine Learning – from professional sports to public sector and financial services – including u…

Operations teams around the globe are navigating the complexities of recession planning. But where do you start? In this episode of AO on Air, we welcome Operations Management specialist, Professor Danny Samson to explore 5 key areas Ops team should focus on to get ready for tricky times ahead. Watch Professor Samson share best practice examples fr…

On this episode of AO on Air, we welcome Darren Taylor to discuss the opportunities and challenges that large US Healthcare payers are dealing with during turbulent labor conditions. Watch Darren chat about the need for transparency and empathy when dealing with employee engagement, and cover key topics such as: -How to integrate a siloed organisat…

In this special edition of AOTv, Spencer O' Leary discusses the growing trend of Front and Back offices finding collaboration opportunities to help lift performance and wellbeing across both operations. Be sure to catch, Spencer next week at the CRMXchange and SWPP virtual panel discussing this topic. https://ActiveOps.com…

ActiveOps recently conducted a global survey to learn from operations experts how to prepare for turbulent economic times. In this episode of AO on Air, we interview Vincent Brennan. Vincent shares his key topics to focus your planning and operations on track regardless of the economic conditions. Great advice from a key banking expert.…

One of the best parts of ActiveOps is the collective experience in banking operations. Join this episode of AO on Air, where we interview a wealth of management experience. We sit down and talk operations management with our Australian team members Jane Pretty, Martin Hogg, and Rosalie Spies. Listen in to learn about their experiences with consiste…

Join us for a quick chat with Bhavesh as we discuss the opportunity for ActiveOps customers with new innovations like smart planning, skills analysis, and more. During this interview, you will have the opportunity to meet Bhavesh and get excited about the upcoming Capacity22 conferences in London and Melbourne. A great opportunity to network with y…

In this episode hosts Franco and Brian talk about the dangers in the unbiblical structure and view of some churches seeing the pastor or leader as the “Lords anointed”, 1 Samuel 24 (same as relationship between Saul and David), David at one point had a chance to kill Saul but didn’t. He knew he couldn’t remove who God has raised up. Today things ar…

Join us as we discuss with banking industry leader, Jude Pinto, the potential impact of a recession or economic challenges for large operations. Jude shares his experience in previous recessions and offers advice for managing through turbulent times. Listen in as he explains the details of these key points. 1. Don't lose sight of your customer-driv…

On today’s episode, the host Brian will be sharing some insight on the meaning of prayer. We talk about the way we used to pray: from self-praising, robotic prayers to often repetitive jargon which was sometimes done without taking much thought. We talk about how now the Lord has led us towards a more humble, reverent prayer to the Almighty God. So…

In this episode, Hosts Brian and Franco discuss the importance of looking to Christ despite the current outlook. They share about the times they've tried to take control of their own lives and how that can easily lead to acts of desperation and discouragement. They discuss the importance in knowing their lives are in the hands of a Sovereign God, w…

For a little different experience in AO on Air. We had the opportunity to interview two customers together recently on AOTv. Because it is a treat to listen to seasoned leaders share their wisdom in operations and coaching the next generation of leaders. We thought sharing this experience would be useful. Please enjoy listening to Christopher Matz …

In this episode we sit down with Brett, from Brett's Bible Basics and we discuss faith, life, hardships, struggles and even get into a bit of more controversial topic regarding UFOs and Aliens. All this and more on today's episode. Thanks for tuning in!

In this episode we look at the story of the "sinful" woman who honors Jesus, and humbles herself in true repentance before Jesus. We look at some of the customs and traditions that where commonplace that the woman exhibited in humility toward Jesus. All this on today's episode. --------------- The Copyright Laws of the United States recognizes a “f…

In this episode, we are going to be discussing suffering in the life of a believer. Often times we are under the false understanding that as believers, we will not suffer or experience difficulty. That because we know God, he will make sure our life is easy and perfect. We will analyze different instances where the Lord specifically created a hards…

In this episode of AO on Air, we visit with our three product managers. Ian Carter, Phil Moody, and Peter Cregg. Listen in as they discuss the various highlights and use cases of the ActiveOps product portfolio. Along with discussing the benefits of ControliQ, CaseworkiQ, and WorkiQ, we introduce a few details of our upcoming conference in London -…

On this episode of American Gospel Session 7. We will focus on the false notion that because we are created in the image and likeness of God, we too can be Co-creators with God. That we too, just like God, can speak, declare or (the new word being used by most people our age today), "Manifest" things into existence. We talk about what is wrong with…

Ever wonder how a strong partnership works? Join Kevin Lasitz In this episode of AO on Air. We take a detailed look at the technology and commercial elements of the Microsoft and ActiveOps value proposition. From the tech perspective, we discuss the relationship between ActiveOps and Microsoft Viva, Teams, and Azure. All of this comes together for …

In this episode we discuss the fragile state of people emotions in today's society. We look at how most people will not confront someone about something they are doing wrong in fear of offending them or causing awkwardness. Today people will comfort you with a lie instead of hurting you temporarily with the truth. All this and more on todays episod…

In this episode we discuss the importance of giving to the church in a biblical way. We discuss the abuses of some of today's big names, using money as a means to promise miracles to people. We talk about indulgences and the different kinds of historical tithes there are. All this and more on today's episode! We encourage you to watch American Gosp…

In this Episode, our Hosts discuss what is going in our world. We also talk about the new video that has been released regarding the Uvalde Shooter. We discuss the parallels that surround the recent shooters and possible motives to why they carried out the attack. All this and more on today episode! Enjoy! If you have any questions or comments cont…

On this episode we discuss the reality that the bible isn't about us the way we think. Since we as people like to look at ourselves highly we take characters from the bible and claim them as if they are like us, however we learn that we are only like them in their flaws. We encourage you to watch American Gospel : Christ Alone. This documentary giv…

This episode of "AO on Air" discusses new innovations that deliver opportunities for complex and high-value casework. Financial Crime, Medical Reviews, and Complaints are organizations that are considered specialty operations areas and for too long have fallen outside the typical workforce management solutions capabilities. ActiveOps is happy to an…

In this episode, we continue our AG: Christ Alone sessions where we expand briefly on the condition of the human before and after God. We talk about how the old age advice of "Just follow your heart" isn't always the best advice. All that and more on today's episode! We encourage you to watch American Gospel : Christ Alone. This documentary gives u…

Join your team from AO on Air and ActiveOps for a fun interview with Melissa Gagnon from TD Bank, America's most convenient bank. Melissa walks us through how workforce management delivers customer service, employee experience, and performance to the back office operations. https://ActiveOps.comBy RNCN

The world of work has changed and new dynamics are driving the need for new management practices. One area that is getting a lot of coverage is employee engagement and wellness. Join AO on Air as we discuss this topic with Stuart Pugh, Chief Customer Officer, and Spencer O'Leary, CEO of North America, about this important topic and how leading comp…

In this episode, Brian and Franco discuss some of the mistakes they made previously due to ignorance and erred teachings. They share a few experiences where they practiced psychological methods to help people forgive others and "experience" God. All this and more on today's episode! We love you and look forward to creating more content! If you have…

In this episode we talk about what's going on in this thing we call, Life. We hope you enjoy being part of our conversation. We love you and look forward to creating more content! If you have any questions or comments contact us at [email protected], or leave a voice message on Anchor! We look forward to hearing from you! --------------- The Copyright …

Join in an insightful conversation with Client Relationship Director, Martin Hogg, from the ActiveOps APAC team based in Australia. Martin does an excellent job describing the transition from fire-fighting operations to truly transforming operational outcomes. Martin describes the benefits to employees, managers, and senior leaders all while provid…

See John Henderson explain the operations conundrum and how, with the right blueprint, you can see things differently. In this episode of AO on Air, John will walk through a journey of how things seemingly fit together but in new ways. John will be presenting this same presentation today, April 28th, in Vienna at a banking event focused on back off…

Excellent discussion to bring focus in this "AO on Air" by visiting Ian Carter, Product Director (ControliQ & Insights and Innovation Lab). Innovation is accelerating quickly with the use of Machine Learning: 1.ControliQ beyond your normal Workforce Management platform 2.Using benchmarks to learn and grow - OpsIndex 3.Insights & Innovation Lab (jus…

The annual conference of the SWPP (Society of Workforce Planners Professionals {https://swpp.org}) will be held next week in Nashville, Tennessee. ActiveOps is a vendor sponsor and is sponsoring the Keynote address. Spencer O'Leary joins AO on Air to discuss the upcoming conference and opportunities for ActiveOps customers. From management process …

We had the opportunity to bring Tech into focus in this "AO on Air" by visiting Kevin Evans, CTO of ActiveOps. While there is much to discuss, this conversation will concentrate on four topics: 1. Technology's impact on the hybrid workforce 2. How AI and machine learning can improve operations management 3. The need for seamless data collection in …

A good recipe for a partnership's success is domain expertise, combined with regional presence, and with timing that results in an increasing and immediate market need. This is exactly the position Xcentuate dominates in within the ActiveOps community. Having strong ties in Ireland and New Zealand, combined with a proven background in Operations Ex…

In this episode we discuss the sufficiency of scripture when it pertains to everyday life. Have you asked yourself why life is so difficult. Why are so many people miserable, unhappy and depressed? Why does this world lack hope? These are all questions we often ask ourselves as we go about our daily lives. With all these questions in mind we look a…

As companies grow, they have the opportunity to expand the team. Life at ActiveOps is no different, as we have seen record growth across the globe. These new hires have a unique opportunity to integrate into the company culture and also push new ideas based on their previous experiences. This episode of "AO on Air" introduces two of these new team …

In this episode, we discuss the controversial C-4 bill that was ratified earlier this month. This bill prevents people from helping individuals with homosexual tendencies, to overcome sin and turn from those ways. We discuss some of the events going on in the world and how they affect. All this and more on today's episode! If you have any questions…

2022 begins with more uncertainty. One thing is for certain: managers and employees want better ways to balance the hybrid workplace. This episode of "AO on Air" discusses new innovations that deliver opportunities for companies, and specifically, managers to deliver balance back into a chaotic hybrid workplace. Everyone wants to feel in control, a…

2021 found much of the same challenges as the previous year. However, despite all the talk of the chaos, companies began to balance operational risk with a new way of working. Join 'AO on Air' for an end-of-year visit with Richard Jeffery, CEO ActiveOps & Spencer O'Leary, CEO of ActiveOps USA in discussing the challenges and opportunities facing op…

Join us while interviewing the author of "Digital Customer Service" and "The Effortless Experience". Listen in to AO on Air while we discuss the future of customer experiences. Whether vendors know it or not, customer service has changed dramatically. If you aren't delivering a seamless or effortless experience, you will likely be falling behind. J…

Join us while interviewing Vicki Herrell, Executive Director of the Society of Workforce Planning Professionals (www.SWPP.org). How is your just-in-time workforce? We enjoyed visiting with Vicki to understand the role of WFM in the workplace in particular in the new hybrid workplace. We also review a recent SWPP survey and the effects of the pandem…

By RNCN

In this episode of American Gospel Session 3, we discuss how often times we call people we like, "good". We do this without taking into consideration the extent of the word "good". If you ask people if they are good, too often then not you will hear them answer that they are "good" people. We look closely at what is means to be a good person. We al…

Vaccination mandates for companies and how those policies will be implemented have created a question for managers of their employees that will be difficult to answer effectively – Who is eligible to safely work and from where? Join 'AO on Air' and Gretchen Philips, EVP North America explain how ActiveOps has the unique position of managing employe…

Join us while interviewing author of From Breakdown to Breakthrough. How resilient are your relationships? Michael is an experienced coach, educator, author and facilitator who has worked with high-tech organizations and their leaders for over 30 years (or something like that). We discussed how leaders can address wellness, turnover, culture and pr…