ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.
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ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation! Visit the Now Community forums
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Welcome, listeners, to a podcast that seeks to ignite the flames of inspiration and empowerment within the ServiceNow community. I'm Farrah Wells, your host and the Director of Linking Humans, The #1 Global Partner for ServiceNow Recruitment. Join us on this journey as we venture deep into the world of ServiceNow leaders. Discover the very essence of their motivations and the unique mindset that paved the way for their remarkable success.
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Welcome to TMChats, the Innovation & Community Podcast powered by TMLabs! We are an independent professional services consultancy and an Elite ServiceNow Partner in Australia. Here at TMLabs, we feel we’ve got so much to share with the ServiceNow community, whether you’re an experienced developer or a new platform customer. We welcome you to relevant, insightful, and useful content to help you continue along your ServiceNow journey.
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The Cloud Wars franchise, part of the Acceleration Economy Network, analyzes the major cloud vendors from the perspective of business customers. In Cloud Wars Live, Bob Evans talks with both sides about these profoundly transformative technologies, and with monthly All-Star guests from across the business community about the trends impacting how the world lives, works, plays, and dreams. Visit https://accelerationeconomy.com/category/cloud-wars/ for more.
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What happens between the functions? Listen, and find out. A weekly chat with someone from the ServiceNow community in a casual, funny fashion. Imagine a chat over a drink after a conference. Same energy, more ridiculous questions.
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This past year has upended our work lives and has given us permission to let our work selves and our real selves overlap a little more. And we’ve had time and motivation to reflect on how we want our work to fit into our lives. We want to talk about that and ask what we can do to bring more humanity to the world of work. Inside Work is brought to you by ServiceNow and is hosted by Nick Tzitzon, Amy Lokey and Robert Blackett.
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Over The Edge is a podcast about edge computing and those in the industry who are creating the future of the internet. On the show we talk to corporate leaders, open-source experts, technologists, journalists, analysts, and the community at large, to discuss technological innovations, trends, practical applications, business models, and the occasional far-flung theory. Over the Edge is brought to you by the generous sponsorship of Dell Technologies.
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Stay on top of the Salesforce ecosystem with Trail Report Daily, your quick-hit source for essential news affecting Salesforce, consulting & ISV partners, and customers. In less than 5 minutes each day, we deliver the top headlines from the world SaaS and cloud. Perfect for busy professionals, our concise format keeps you informed without overwhelming your schedule. Whether you're a seasoned Trailblazer or new to the Salesforce community, Trail Report Daily is your daily compass for navigati ...
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Workday’s Gerrit Kazmaier on Platform Power, Ecosystem Growth, and AI Trust | Cloud Wars Live
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18:01this special episode of Cloud Wars Live, Bob Evans chats with Gerrit Kazmaier, president, products and technology, Workday. They explore how Workday is evolving into a platform company, the role of AI agents in reshaping enterprise workflows, and why trust, accuracy, and extensibility are key to future-ready business solutions. Kazmaier also discus…
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Google Cloud's Duncan Lennox on Transforming Customer Experience with Applied AI | Cloud Wars Live
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14:42At Google Cloud Next 2025, Google Cloud Vice President of Applied AI Duncan Lennox sits down with Bob Evans in part three of our series "Google Cloud and the AI Revolution." They discuss how Google Cloud is redefining enterprise applications through purpose-built AI agents, the shift from incremental to transformational innovation, and how business…
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Break Point is BACK, BABY! 😎 And in honor of Break Point's triumphant return, we are joined by not one, but TWO of our newest Developer Advocates: Travis Toulson and Allen Andreas. Join us as we cover everything from fun stories about our past developer blunders to what you can anticipate at Knowledge25. ⏱️ Timestamps 00:00 Welcome & Where We've Be…
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The Spark Team's Creative Revolution - Creating Immersive Experiences with Generative AI
14:35
14:35
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14:35Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. …
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The Spark Team's Creative Revolution - Creating Immersive Experiences with Generative AI
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14:35Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. …
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Erwan Menard on Scaling Enterprise AI with Google Cloud through Governance, Intentionality, and AI Agents | Cloud Wars Minute
19:41
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19:41Erwan Menard is the director of product management for Google Cloud’s Cloud AI division, where he helps lead innovation at the intersection of AI agents, enterprise systems, and business outcomes. In part two of our series, Google Cloud and the AI Revolution, Erwan joins Bob Evans to discuss how governance, intentionality, and rapid scaling are cri…
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From ITSM to Leadership: Why Curiosity, Not Perfection, Drives ServiceNow Success with Bhavin Shah
40:02
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40:02In this episode, Farrah is joined by Bhavin Shah, a seasoned ServiceNow professional with over two decades of experience in IT service management and enterprise solutions. Bhavin opens up about his professional journey from implementing early versions of ServiceNow to shaping high-impact teams and driving large-scale transformation projects for lar…
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Google Cloud's Will Grannis on Google's Mission to Scale Innovation and Human-Centric AI | Cloud Wars Live
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21:11At Google Cloud Next 2025, Google Cloud VP and CTO Will Grannis joins Bob Evans to explore how AI is reshaping enterprise technology. Grannis shares how Google Cloud’s OCTO team works with customers on complex challenges, using DeepMind research, next-gen TPUs, and AI-native infrastructure, while noting the fading line between B2B and B2C and the c…
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Join Usman Sindhu as he sits down with Accenture's Bryan Locke to discuss the evolution of AIOps, the role of Generative AI in IT operations, and how Accenture is optimizing observability, automation, and cost efficiency for the future. See omnystudio.com/listener for privacy information.By ServiceNow Community Podcasts
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Tech Stress is Real—Here’s How to Handle It with Hannah Holden
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51:58Burnout isn’t just about exhaustion—it can leave you feeling disconnected from yourself and the life you once loved. In this episode, Hannah Holden, Burnout Alchemist, shares how she went from thriving in high-stress tech consulting to hitting complete emotional and physical burnout. After rebuilding her life, she returned to lead large ServiceNow …
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Bridging the Gap - How Accessibility and Usability Work Together
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25:12In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. …
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Bridging the Gap - How Accessibility and Usability Work Together
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25:12In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. …
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SAP's Tony Harris Explores the Impact of Agentic AI on Supply Chain Efficiency | Cloud Wars Live
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23:12Inside SAP Business Network The Big Themes: New Organizational Structure: SAP reorganized its internal teams by combining Business Network and Digital Supply Chain into a new unit: Supply Chain Management. While this may sound like internal restructuring, Tony Harris explained that for customers, it signals a major innovation push. A major focus in…
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How to Succeed in ServiceNow Without Burning Out – Andrea Kis on Mindset & Opportunity
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36:20What does it take to thrive in the world of ServiceNow and enterprise service management? In this episode, Farrah sits down with Andrea Kis, a seasoned expert with over 75 conference presentations and an impressive career in global consulting. As the ServiceNow Alliances Director at Capgemini UK, Andrea shares her journey from an unexpected start i…
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How AI Agents Are Reshaping Enterprise Tech – Insights from Oracle, SAP, and More | Tinder on Customers
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23:41Episode 50 | AI Agents in Action The Big Themes: The Rise of 'Agent Ratios': As companies roll out more AI agents, the "agent-to-human ratio" could become a useful AI maturity indicator. Currently, we’re seeing early adoption — with Oracle reporting that only 5–10% of its customers have put agents into production. These early use cases focus on low…
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RaptorDB - Revolutionizing Data Platforms with Will Johnson
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16:25In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer…
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RaptorDB - Revolutionizing Data Platforms with Will Johnson
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16:25In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer…
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Leap into the automation future: How GenAI is enabling self-healing IT
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16:27In this episode, Usman Sindhu and Ram Devanathan unpack the power of GenAI-driven automation, explaining how AI can analyze historical incidents, cluster issues, and recommend optimized resolution workflows. Learn how enterprises are using AI-powered Learning-Enhanced Automation Playbooks (LEAP) to accelerate self-healing IT at scale. See omnystudi…
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ASDA's Digital Transformation & Retail Innovation with Rob Barnes
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28:48
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28:48In this episode of the ServiceNow UK & I Executive Circle Podcast, host Kat Finch sits down with Rob Barnes, Chief Digital and Technology Officer at ASDA, for an insightful conversation about the retailer's ambitious digital transformation journey. Rob shares his experience transitioning from consultancy at Accenture to in-house roles at Marks & Sp…
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Meet TMLabs’ App Factory and DeepL® Integration Lead, Christian Zyweck with Julian Furey
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18:40Send us a text 🎙️ Welcome to the second episode of TMChats' Season 2! In this episode, TMChats’ host and ServiceNow Certified Technical Architect Julian Furey interviews TMLabs’ App Factory and DeepL® Integration Lead, Christian Zyweck. Tune in to explore DeepL® Translator Service Spoke Pro by TMLabs for ServiceNow – an innovative spoke developed b…
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From India to the UK: How ServiceNow Transformed Amarjeet Pal’s Career
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31:54From starting his career in India to becoming a Senior ServiceNow Architect in the UK, Amarjeet Pal’s journey is nothing short of inspiring. In this episode, Amarjeet shares how he got his first job before even graduating, why he committed to ServiceNow from day one, and how continuous learning has shaped his career. He also opens up about the chal…
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ServiceNow's agentic AI framework explained: What you need to know
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15:46In this episode, we explore how ServiceNow’s Agentic AI / AI Agent framework is revolutionizing enterprise workflows. Joined by Victor Chen, Outbound Product Manager at ServiceNow, we dive into how AI agents leverage data, workflows, and automation to drive efficiency and productivity at scale. Lern more on https://www.servicenow.com See omnystudio…
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Understanding Accessibility Compliance with Alaina Beaver
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29:17Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legislation, and global standards in a clear and engaging way. You'll learn that accessibility is more than just following the rules. I…
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Understanding Accessibility Compliance with Alaina Beaver
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29:17Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legislation, and global standards in a clear and engaging way. You'll learn that accessibility is more than just following the rules. I…
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How SAP's Manoj Swaminathan Is Driving Digital Transformation in Intelligent Spend Management
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15:58Intelligent Spend's Power The Big Themes: Enhancing Supply Chain Collaboration and Visibility: Traditional ERP systems, while efficient in automating internal procurement and supply chain processes, are typically confined within the organization's boundaries, leading to disconnects when interacting with suppliers, manufacturers, or carriers. SAP Bu…
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How Salesforce Is Driving the AI Revolution | Cloud Wars Live
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21:41The Big Themes: AI and Humans Working Together: Salesforce envisions a future where AI and humans collaborate rather than compete. Rather than replacing human jobs entirely, AI is seen as a tool that enhances human productivity by handling repetitive tasks, improving decision-making, and streamlining workflows. Salesforce’s AI-driven offerings, lik…
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AI-Powered Enterprise Software and Market Shifts
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24:25The Big Themes: Rapid Evolution in Enterprise AI & Cloud Technologies: The pace of AI-driven change in enterprise software is accelerating, making it essential for companies to keep up with frequent updates and enhancements. Major vendors like SAP, Workday, and Oracle are rapidly evolving their AI capabilities, offering new tools and features to me…
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Infosys and SAP: A Winning Formula for RISE with SAP | Cloud Wars Live
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17:23Validated Partner Status Enhances Client Confidence and Outcomes: Infosys' achievement of becoming an SAP-validated partner for RISE with SAP ensures that Infosys provides a predictable, standardized, and scalable approach to cloud ERP transformations. Clients gain clarity on transition strategies, enabling them to adopt clean core principles and m…
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Customer Excellence in Action: Driving Value and Belonging at Scale
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30:10In this episode, we interview Tony Colon, Senior Vice President of Strategy and Product Customer Excellence at ServiceNow. Tony holds a Computer Science degree from Illinois Institute of Technology and a Master’s Degree from MIT Sloan and with over 20 years of experience, he has driven customer success and innovation, building four $100 million bus…
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Creating an agentic AI framework for observability
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13:04In this episode, we'll discuss the practical applications of Agentic AI in IT operations. You will learn how various observability AI agents can interact to solve specific use cases. Reach out to us if you have questions. See omnystudio.com/listener for privacy information.By ServiceNow Community Podcasts
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How ServiceNow Can Skyrocket Your Tech Career – Skills, Certifications & Opportunities with Diego Beltrame
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41:26From managing IT services in Brazil to leading global digital transformation initiatives, Diego Beltrame’s journey is a testament to the power of adaptability and continuous learning. With over 20 years in the tech industry, he shares how his initial encounter with ServiceNow sparked a passion that led him to become a key player in the field. Diego…
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Creating Multimedia Content at Scale with AI
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15:30In this episode, ServiceNow’s multimedia team—Dana Haines, Macy Douglas, and Bobby Brill—discuss the process of creating high-quality video content for the company’s documentation site and YouTube channel. They explain how they use AI-powered tools like Gemini, Writer, and Well Said Labs to streamline their workflows and maintain a consistent tone …
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Creating Multimedia Content at Scale with AI
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15:30In this episode, ServiceNow’s multimedia team—Dana Haines, Macy Douglas, and Bobby Brill—discuss the process of creating high-quality video content for the company’s documentation site and YouTube channel. They explain how they use AI-powered tools like Gemini, Writer, and Well Said Labs to streamline their workflows and maintain a consistent tone …
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Human Learning Versus Artificial General Intelligence with Ananta Nair, Artificial Intelligence Engineer at Dell Technologies
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50:17This episode features an interview between Bill Pfeifer and Ananta Nair, Artificial Intelligence Engineer at Dell Technologies, where she leads AI and ML software initiatives for large enterprises. Ananta discusses differences between human learning and AI models, highlighting the complexities and limitations of current AI technologies. She also to…
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From UK to the UAE: How Hannah Rutledge Built a Thriving Career in ServiceNow & HR Tech
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36:14How do you go from studying music, maths, and psychology to leading HR tech transformation at Deloitte Middle East? Hannah shares her unconventional career path, proving that success comes from seizing opportunities and staying curious. As a Director specialising in ServiceNow HR solutions, she helps global businesses enhance their employee experie…
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Empathy in Action - Building Accessibility at ServiceNow
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29:20In this episode, Bobby Brill is joined by ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver and Accessibility Lead, Tony Morales to discuss accessibility at ServiceNow. They explore the concept of accessibility and its relationship to diversity, equity, and inclusion. Alaina shares her perspective on promoting accessibili…
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Empathy in Action - Building Accessibility at ServiceNow
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29:20In this episode, Bobby Brill is joined by ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver and Accessibility Lead, Tony Morales to discuss accessibility at ServiceNow. They explore the concept of accessibility and its relationship to diversity, equity, and inclusion. Alaina shares her perspective on promoting accessibili…
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Making Workflows Better with Process Mining
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34:54In this episode, we interview Dan Grady, Director of Product Management, Process Mining at ServiceNow, and Damian Pascale, Senior Principal Product Manager at ServiceNow. Both guests bring over 25 years of experience in technology and have been instrumental in driving process mining innovations at ServiceNow. Dan and Damian break down how process m…
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The Evolution and Future of Data Centers with John Bonczek, Chief Revenue Officer of fifteenfortyseven Critical Systems Realty
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41:13How have data centers evolved and how will we adapt to meet modern data storage demands? In this episode Bill sits down with John Bonczek, Chief Revenue Officer of fifteenfortyseven Critical Systems Realty, a leading developer of highly interconnected, custom-designed data centers. They discuss the impact of AI on power and cooling requirements and…
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Cloud Wars CEO Outlook 2025 with Salesforce's Marc Benioff
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26:45Salesforce's Excitement for 2025 and the Role of Agents (01:04) Benioff shares his enthusiasm for the current technological moment. He explains that agents will help businesses operate at lower costs and improve key performance indicators (KPIs). Agents are being rapidly adopted, with Salesforce deploying its agent platform at scale and significant…
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The Impact of AI on Workday, Oracle, SAP and Enterprise Strategy I Tinder on Customers
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28:14Episode 48 | Enterprise Innovation Meets AI Power The Big Themes: Workday's Strengths: Workday is carving a strong niche in HR and financial data management, two areas ripe for innovation through AI. The company has identified talent management, recruiting, and onboarding as key areas where AI can drive efficiency and improve decision-making. This …
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In this thought-provoking conversation, Roberto Bacci, Ryan Dux, and Midam Kim discuss why the humanities are more important than ever in the age of AI. They explore the importance of interdisciplinary collaboration in innovation. The conversation also highlights the role of the humanities in improving the capabilities of AI, making it more human-f…
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In this thought-provoking conversation, Roberto Bacci, Ryan Dux, and Midam Kim discuss why the humanities are more important than ever in the age of AI. They explore the importance of interdisciplinary collaboration in innovation. The conversation also highlights the role of the humanities in improving the capabilities of AI, making it more human-f…
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Cloud Wars CEO Outlook 2025 with ServiceNow's Bill McDermott
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20:39AI's Role in Business Transformation (00:59) Bill McDermott notes a shift in CEOs from mere fascination with AI to AI-led business strategies. He sees ServiceNow's role in AI transformation as being that of a "control tower." AI has impacted several business areas including customer service, supply chains, employee onboarding, and risk mitigation. …
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Cloud Wars CEO Outlook 2025 with IBM's Arvind Krishna
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29:30Top 10 CEO Outlook 2025 series. Krishna shared with Cloud Wars Founder Bob Evans the company's optimistic outlook for 2025 amid geopolitical and economic uncertainties. They also discuss IBM's shift towards software, its AWS and Palo Alto Network partnerships, and how Red Hat has flourished since joining IBM. Highlights IBM's Optimistic Outlook (01…
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What Is Agentic AI and Why Should I Care?
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19:18In today’s solo-Lauren episode of Break Point, we will be diving into the hottest topic on the market - Agentic AI - specifically what it is, how it's being utilized on the ServiceNow platform, and why this is such a big deal for developers! Topics 00:00 Welcome & Introductions 04:21 What Is Agentic AI? 09:23 What Will Agentic AI on ServiceNow Look…
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Cloud Wars CEO Outlook 2025 with SAP's Christian Klein
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23:23Generative AI and Business Transformation (00:57) Klein discusses the increasing adoption of GenAI among SAP's customers. They see it as a way to improve productivity and business processes. Additionally, SAP software now integrates human language capabilities, enhancing user experience and efficiency. Customers' focus for 2025 and beyond is using …
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Tracking the Tour de France: Data and AI on the Road with Shahid Ahmed, EVP for New Ventures and Innovations at NTT
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42:31How does the Tour de France collect data and provide real time stats to viewers? Shahid Ahmed, EVP for New Ventures and Innovations at NTT, argues that the work they do to track the Tour de France is the ultimate edge use case. He also dives into small AI models and localized data at the edge, as well as educating for the future of jobs in tech. --…
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Cloud Wars CEO Outlook with Google Cloud’s Thomas Kurian
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19:24Customer Mindset and Priorities in 2025 (01:47) The current climate of geopolitical and economic uncertainty is driving the need for speed and agility when delivering value to customers. Google Cloud customer projects that do just that include improving logistics at UPS, enhancing search functionality, and boosting customer service at Hanesbrands a…
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Cloud Wars CEO Outlook 2025 with Workday's Carl Eschenbach
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25:38AI Adoption and Business Value Eschenbach explains that there's been a shift from experimental AI phases to practical implementation. The shift means that "customers are going to look to go to trusted partners, partners they have an existing relationship with, partners that they know have a highly curated set of data." Workday has such a curated da…
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