ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.
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ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation! Visit the Now Community forums
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Welcome, listeners, to a podcast that seeks to ignite the flames of inspiration and empowerment within the ServiceNow community. I'm Farrah Wells, your host and the Director of Linking Humans, The #1 Global Partner for ServiceNow Recruitment. Join us on this journey as we venture deep into the world of ServiceNow leaders. Discover the very essence of their motivations and the unique mindset that paved the way for their remarkable success.
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Welcome to TMChats, the Innovation & Community Podcast powered by TMLabs! We are an independent professional services consultancy and an Elite ServiceNow Partner in Australia. Here at TMLabs, we feel we’ve got so much to share with the ServiceNow community, whether you’re an experienced developer or a new platform customer. We welcome you to relevant, insightful, and useful content to help you continue along your ServiceNow journey.
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The Cloud Wars franchise, part of the Acceleration Economy Network, analyzes the major cloud vendors from the perspective of business customers. In Cloud Wars Live, Bob Evans talks with both sides about these profoundly transformative technologies, and with monthly All-Star guests from across the business community about the trends impacting how the world lives, works, plays, and dreams. Visit https://accelerationeconomy.com/category/cloud-wars/ for more.
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Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
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What happens between the functions? Listen, and find out. A weekly chat with someone from the ServiceNow community in a casual, funny fashion. Imagine a chat over a drink after a conference. Same energy, more ridiculous questions.
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This past year has upended our work lives and has given us permission to let our work selves and our real selves overlap a little more. And we’ve had time and motivation to reflect on how we want our work to fit into our lives. We want to talk about that and ask what we can do to bring more humanity to the world of work. Inside Work is brought to you by ServiceNow and is hosted by Nick Tzitzon, Amy Lokey and Robert Blackett.
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Over The Edge is a podcast about edge computing and those in the industry who are creating the future of the internet. On the show we talk to corporate leaders, open-source experts, technologists, journalists, analysts, and the community at large, to discuss technological innovations, trends, practical applications, business models, and the occasional far-flung theory. Over the Edge is brought to you by the generous sponsorship of Dell Technologies.
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Stay on top of the Salesforce ecosystem with Trail Report Daily, your quick-hit source for essential news affecting Salesforce, consulting & ISV partners, and customers. In less than 5 minutes each day, we deliver the top headlines from the world SaaS and cloud. Perfect for busy professionals, our concise format keeps you informed without overwhelming your schedule. Whether you're a seasoned Trailblazer or new to the Salesforce community, Trail Report Daily is your daily compass for navigati ...
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CR098 Knowledge 2025 special, part 2: Key ServiceNow announcements with Amanda Joslin, ServiceNow
1:00:55
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1:00:55At Knowledge 2025, the spotlight is on big announcements and bold innovations—but we’re taking you behind the scene!. In this two-part special, we dive into the engine driving ServiceNow’s evolution, with exclusive conversations you won’t hear on the main stage. In Part 2, Dave, Esmee, and Rob speak with Amanda Joslin, Senior Director of Platform a…
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CR097 Knowledge 2025 special, part 1: How to drive successful innovation at scale with Karel van der Poel, ServiceNow
1:02:06
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1:02:06At Knowledge 2025, the spotlight is on big announcements and bold innovations—but we’re taking you behind the scene!. In this two-part special, we dive into the engine driving ServiceNow’s evolution, with exclusive conversations you won’t hear on the main stage. In Part 1, Dave, Esmee, and Rob sit down with Karel van der Poel, SVP of Products at Se…
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Workday’s Gerrit Kazmaier on Platform Power, Ecosystem Growth, and AI Trust | Cloud Wars Live
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18:01this special episode of Cloud Wars Live, Bob Evans chats with Gerrit Kazmaier, president, products and technology, Workday. They explore how Workday is evolving into a platform company, the role of AI agents in reshaping enterprise workflows, and why trust, accuracy, and extensibility are key to future-ready business solutions. Kazmaier also discus…
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CR096 TechnoVision 2025: Your gateway to cutting-edge innovation with Data-Powered Innovation Jam podcast
1:31:45
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1:31:45TechnoVision 2025 by Capgemini helps business leaders and technologists understand and prioritize emerging technologies. It provides a clear view of tech trends, guiding decision-makers to enhance organizational effectiveness. TechnoVision acts as a beacon in the evolving technology landscape. In this very special episode, Dave, Esmee, and Rob talk…
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Google Cloud's Duncan Lennox on Transforming Customer Experience with Applied AI | Cloud Wars Live
14:42
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14:42At Google Cloud Next 2025, Google Cloud Vice President of Applied AI Duncan Lennox sits down with Bob Evans in part three of our series "Google Cloud and the AI Revolution." They discuss how Google Cloud is redefining enterprise applications through purpose-built AI agents, the shift from incremental to transformational innovation, and how business…
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Break Point is BACK, BABY! 😎 And in honor of Break Point's triumphant return, we are joined by not one, but TWO of our newest Developer Advocates: Travis Toulson and Allen Andreas. Join us as we cover everything from fun stories about our past developer blunders to what you can anticipate at Knowledge25. ⏱️ Timestamps 00:00 Welcome & Where We've Be…
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The Spark Team's Creative Revolution - Creating Immersive Experiences with Generative AI
14:35
14:35
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14:35Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. …
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The Spark Team's Creative Revolution - Creating Immersive Experiences with Generative AI
14:35
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14:35Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. …
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Erwan Menard on Scaling Enterprise AI with Google Cloud through Governance, Intentionality, and AI Agents | Cloud Wars Minute
19:41
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19:41Erwan Menard is the director of product management for Google Cloud’s Cloud AI division, where he helps lead innovation at the intersection of AI agents, enterprise systems, and business outcomes. In part two of our series, Google Cloud and the AI Revolution, Erwan joins Bob Evans to discuss how governance, intentionality, and rapid scaling are cri…
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From ITSM to Leadership: Why Curiosity, Not Perfection, Drives ServiceNow Success with Bhavin Shah
40:02
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40:02In this episode, Farrah is joined by Bhavin Shah, a seasoned ServiceNow professional with over two decades of experience in IT service management and enterprise solutions. Bhavin opens up about his professional journey from implementing early versions of ServiceNow to shaping high-impact teams and driving large-scale transformation projects for lar…
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Google Cloud's Will Grannis on Google's Mission to Scale Innovation and Human-Centric AI | Cloud Wars Live
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21:11At Google Cloud Next 2025, Google Cloud VP and CTO Will Grannis joins Bob Evans to explore how AI is reshaping enterprise technology. Grannis shares how Google Cloud’s OCTO team works with customers on complex challenges, using DeepMind research, next-gen TPUs, and AI-native infrastructure, while noting the fading line between B2B and B2C and the c…
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CR095: The gap between humanity and AI with Anders Indset, Philosopher & Author
1:01:18
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1:01:18This year is the year that AI moves from the individual assistant to the collective and autonomous - from co-pilots to agent to agent integration. But what do we know of its collective impact and how does humanity fit in? This week’s Easter Special, Dave, Esmee and Rob talk to Anders Indset, about his work (Ex Machina and the Singularity Paradox), …
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Join Usman Sindhu as he sits down with Accenture's Bryan Locke to discuss the evolution of AIOps, the role of Generative AI in IT operations, and how Accenture is optimizing observability, automation, and cost efficiency for the future. See omnystudio.com/listener for privacy information.By ServiceNow Community Podcasts
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CRLIVE46 Google Cloud Next 2025: Leading Cloud Transformation with Strategic Vision with Lee Moore, Google Cloud
42:10
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42:10Hello Las Vegas — we’ve arrived for Google Cloud Next 2025! Arthur C. Clarke's third law, "Any sufficiently advanced technology is indistinguishable from magic" Hot drop coming through! The #CloudRealities podcast team has landed in electric Las Vegas—and you know what they say: what happens in Vegas normally stays in Vegas... but in this case, we’…
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CRLIVE45 Google Cloud Next 2025: Evolving Digital and AI Landscape for Fortune 500 companies with Gina Fratarcangeli, Google Cloud
24:44
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24:44Hello Las Vegas — we’ve arrived for Google Cloud Next 2025! Arthur C. Clarke's third law, "Any sufficiently advanced technology is indistinguishable from magic" Hot drop coming through! The #CloudRealities podcast team has landed in electric Las Vegas—and you know what they say: what happens in Vegas normally stays in Vegas... but in this case, we’…
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CRLIVE44 Google Cloud Next 2025: Accelerating Innovation in Telecom with AI, Jen Hawes-Hewitt, Google Cloud
35:03
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35:03Hello Las Vegas — we’ve arrived for Google Cloud Next 2025! Hot drop coming through! The #CloudRealities podcast team has landed in electric Las Vegas—and you know what they say: what happens in Vegas normally stays in Vegas... but in this case, we’re bringing 8 incredible conversations in the coming days with inspiring guests who are shaping the f…
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CRLIVE43 Google Cloud Next 2025: Unlocking Retail Potential with Kapil Dabi, Google Cloud
28:45
28:45
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28:45Hello Las Vegas — we’ve arrived for Google Cloud Next 2025! Arthur C. Clarke's third law, "Any sufficiently advanced technology is indistinguishable from magic" Hot drop coming through! The #CloudRealities podcast team has landed in electric Las Vegas—and you know what they say: what happens in Vegas normally stays in Vegas... but in this case, we’…
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CRLIVE42 Google Cloud Next 2025: AI Fueling Insurance Evolution with Meg Tucker, Google Cloud
32:20
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32:20Hello Las Vegas — we’ve arrived for Google Cloud Next 2025! Arthur C. Clarke's third law, "Any sufficiently advanced technology is indistinguishable from magic" Hot drop coming through! The #CloudRealities podcast team has landed in electric Las Vegas—and you know what they say: what happens in Vegas normally stays in Vegas... but in this case, we’…
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CRLIVE41 Google Cloud Next 2025: Driving Digital Transformation with customers with Jim Anderson, Google Cloud
26:38
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26:38Hello Las Vegas — we’ve arrived for Google Cloud Next 2025! Arthur C. Clarke's third law, "Any sufficiently advanced technology is indistinguishable from magic" Hot drop coming through! The #CloudRealities podcast team has landed in electric Las Vegas—and you know what they say: what happens in Vegas normally stays in Vegas... but in this case, we’…
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CRLIVE40 Google Cloud Next 2025: Strategic Thinking and Visioning in AI with Charlotte Gistelinck, Google Cloud
36:09
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36:09Hello Las Vegas — we’ve arrived for Google Cloud Next 2025! Arthur C. Clarke's third law, "Any sufficiently advanced technology is indistinguishable from magic" Hot drop coming through! The Cloud Realities podcast team has landed in electric Las Vegas—and you know what they say: what happens in Vegas normally stays in Vegas... but in this case, we’…
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CRLIVE39 Google Cloud Next 2025: Leading AI Innovation with Saurabh Tiwary, Google Cloud
40:33
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40:33Hello Las Vegas — we’ve arrived for Google Cloud Next 2025! Arthur C. Clarke's third law, "Any sufficiently advanced technology is indistinguishable from magic" Hot drop coming through! The #CloudRealities podcast team has landed in electric Las Vegas—and you know what they say: what happens in Vegas normally stays in Vegas... but in this case, we’…
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Tech Stress is Real—Here’s How to Handle It with Hannah Holden
51:58
51:58
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51:58Burnout isn’t just about exhaustion—it can leave you feeling disconnected from yourself and the life you once loved. In this episode, Hannah Holden, Burnout Alchemist, shares how she went from thriving in high-stress tech consulting to hitting complete emotional and physical burnout. After rebuilding her life, she returned to lead large ServiceNow …
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Bridging the Gap - How Accessibility and Usability Work Together
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25:12In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. …
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Bridging the Gap - How Accessibility and Usability Work Together
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25:12In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. …
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CR094: Shifting perspective on sustainability with Lewis Richards, Microsoft
52:23
52:23
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52:23As organizations increasingly integrate Gen AI into their operations, it's crucial to consider the technology's environmental impact. However, only 12% of executives report that their organizations measure Gen AI's footprint, and just 20% prioritize its environmental footprint among the top five factors when choosing or developing models. Despite t…
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SAP's Tony Harris Explores the Impact of Agentic AI on Supply Chain Efficiency | Cloud Wars Live
23:12
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23:12Inside SAP Business Network The Big Themes: New Organizational Structure: SAP reorganized its internal teams by combining Business Network and Digital Supply Chain into a new unit: Supply Chain Management. While this may sound like internal restructuring, Tony Harris explained that for customers, it signals a major innovation push. A major focus in…
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How to Succeed in ServiceNow Without Burning Out – Andrea Kis on Mindset & Opportunity
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36:20What does it take to thrive in the world of ServiceNow and enterprise service management? In this episode, Farrah sits down with Andrea Kis, a seasoned expert with over 75 conference presentations and an impressive career in global consulting. As the ServiceNow Alliances Director at Capgemini UK, Andrea shares her journey from an unexpected start i…
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CR093: Role of AI/Gen AI in cybersecurity with Corence Klop, Rabobank
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44:18AI and Generative AI are transforming cybersecurity by enhancing threat detection and response. These technologies offer unmatched accuracy and efficiency, making them crucial for protecting sensitive data. As cyber threats evolve, integrating AI into security strategies is essential. This week, Dave, Esmee and Rob talk to Corence Klop, CISO at the…
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How AI Agents Are Reshaping Enterprise Tech – Insights from Oracle, SAP, and More | Tinder on Customers
23:41
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23:41Episode 50 | AI Agents in Action The Big Themes: The Rise of 'Agent Ratios': As companies roll out more AI agents, the "agent-to-human ratio" could become a useful AI maturity indicator. Currently, we’re seeing early adoption — with Oracle reporting that only 5–10% of its customers have put agents into production. These early use cases focus on low…
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RaptorDB - Revolutionizing Data Platforms with Will Johnson
16:25
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16:25In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer…
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RaptorDB - Revolutionizing Data Platforms with Will Johnson
16:25
16:25
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16:25In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer…
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Leap into the automation future: How GenAI is enabling self-healing IT
16:27
16:27
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16:27In this episode, Usman Sindhu and Ram Devanathan unpack the power of GenAI-driven automation, explaining how AI can analyze historical incidents, cluster issues, and recommend optimized resolution workflows. Learn how enterprises are using AI-powered Learning-Enhanced Automation Playbooks (LEAP) to accelerate self-healing IT at scale. See omnystudi…
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ASDA's Digital Transformation & Retail Innovation with Rob Barnes
28:48
28:48
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28:48In this episode of the ServiceNow UK & I Executive Circle Podcast, host Kat Finch sits down with Rob Barnes, Chief Digital and Technology Officer at ASDA, for an insightful conversation about the retailer's ambitious digital transformation journey. Rob shares his experience transitioning from consultancy at Accenture to in-house roles at Marks & Sp…
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CRSP04: Reimagining Telecom Industry pt.4 - Data & AI with Osman Peermamode, Vodafone Group
47:05
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47:05The telecom industry is undergoing a fundamental transformation. This shift is creating new business opportunities and services but also brings significant challenges in transformation and modernization. In a new five-part mini-series, Reimagining Telecoms, we will explore these challenges through five distinct lenses: Growth, Networks, Simplificat…
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Meet TMLabs’ App Factory and DeepL® Integration Lead, Christian Zyweck with Julian Furey
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18:40Send us a text 🎙️ Welcome to the second episode of TMChats' Season 2! In this episode, TMChats’ host and ServiceNow Certified Technical Architect Julian Furey interviews TMLabs’ App Factory and DeepL® Integration Lead, Christian Zyweck. Tune in to explore DeepL® Translator Service Spoke Pro by TMLabs for ServiceNow – an innovative spoke developed b…
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From India to the UK: How ServiceNow Transformed Amarjeet Pal’s Career
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31:54From starting his career in India to becoming a Senior ServiceNow Architect in the UK, Amarjeet Pal’s journey is nothing short of inspiring. In this episode, Amarjeet shares how he got his first job before even graduating, why he committed to ServiceNow from day one, and how continuous learning has shaped his career. He also opens up about the chal…
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CR092: Get the people right, and tech follow Amy Williams, Barclays
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53:59In the complex technology landscape, getting the people right is crucial for success. When the right team is in place, the technology will naturally follow, leading to impactful outcomes. Building a strong team ensures that the organization can navigate challenges and leverage technological advancements effectively. This week, Dave, Esmee and Rob t…
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ServiceNow's agentic AI framework explained: What you need to know
15:46
15:46
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15:46In this episode, we explore how ServiceNow’s Agentic AI / AI Agent framework is revolutionizing enterprise workflows. Joined by Victor Chen, Outbound Product Manager at ServiceNow, we dive into how AI agents leverage data, workflows, and automation to drive efficiency and productivity at scale. Lern more on https://www.servicenow.com See omnystudio…
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Understanding Accessibility Compliance with Alaina Beaver
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29:17Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legislation, and global standards in a clear and engaging way. You'll learn that accessibility is more than just following the rules. I…
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Understanding Accessibility Compliance with Alaina Beaver
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29:17
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29:17Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legislation, and global standards in a clear and engaging way. You'll learn that accessibility is more than just following the rules. I…
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How SAP's Manoj Swaminathan Is Driving Digital Transformation in Intelligent Spend Management
15:58
15:58
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15:58Intelligent Spend's Power The Big Themes: Enhancing Supply Chain Collaboration and Visibility: Traditional ERP systems, while efficient in automating internal procurement and supply chain processes, are typically confined within the organization's boundaries, leading to disconnects when interacting with suppliers, manufacturers, or carriers. SAP Bu…
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How Salesforce Is Driving the AI Revolution | Cloud Wars Live
21:41
21:41
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21:41The Big Themes: AI and Humans Working Together: Salesforce envisions a future where AI and humans collaborate rather than compete. Rather than replacing human jobs entirely, AI is seen as a tool that enhances human productivity by handling repetitive tasks, improving decision-making, and streamlining workflows. Salesforce’s AI-driven offerings, lik…
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AI-Powered Enterprise Software and Market Shifts
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24:25The Big Themes: Rapid Evolution in Enterprise AI & Cloud Technologies: The pace of AI-driven change in enterprise software is accelerating, making it essential for companies to keep up with frequent updates and enhancements. Major vendors like SAP, Workday, and Oracle are rapidly evolving their AI capabilities, offering new tools and features to me…
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CRLIVE38: MWC 2025 Day 3 with Oliver Buschmann from Ericsson and Closing Round Table Discussion
1:43:12
1:43:12
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1:43:12We are live from #MWC25 (Mobile World Congress 2025), direct from the Expo floor, with a limited series of episodes talking to leaders from across the industry on themes of the conference, as well as filling in on all of the news and gossip. On the conference's final day, Dave, Esmee, and Rob will deep dive into the near future, concluding the even…
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CRLIVE37: MWC 2025 Day 2 with Chris Penrose NVIDIA and Kaaren Hilsen, Telenor
1:14:55
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1:14:55We are live from #MWC25 (Mobile World Congress 2025), direct from the Expo floor, with a limited series of episodes talking to leaders from across the industry on themes of the conference, as well as filling in on all of the news and gossip. On the second day of the conference, Dave, Esmee, and Rob had very exciting conversations about AI trends wi…
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Infosys and SAP: A Winning Formula for RISE with SAP | Cloud Wars Live
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17:23Validated Partner Status Enhances Client Confidence and Outcomes: Infosys' achievement of becoming an SAP-validated partner for RISE with SAP ensures that Infosys provides a predictable, standardized, and scalable approach to cloud ERP transformations. Clients gain clarity on transition strategies, enabling them to adopt clean core principles and m…
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CRLIVE36: MWC 2025 Day 1 with Ahmad Latif Ali, Analyst at IDC and Tobias Larsson, B2B Head of Telia
1:12:39
1:12:39
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1:12:39We are live from #MWC25 (Mobile World Congress 2025), direct from the Expo floor, with a limited series of episodes talking to leaders from across the industry on themes of the conference, as well as filling in on all of the news and gossip. Dave, Esmee and Rob set out the main themes of the Conference and have an exciting conversation with: Ahmad …
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Customer Excellence in Action: Driving Value and Belonging at Scale
30:10
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30:10In this episode, we interview Tony Colon, Senior Vice President of Strategy and Product Customer Excellence at ServiceNow. Tony holds a Computer Science degree from Illinois Institute of Technology and a Master’s Degree from MIT Sloan and with over 20 years of experience, he has driven customer success and innovation, building four $100 million bus…
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Creating an agentic AI framework for observability
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13:04In this episode, we'll discuss the practical applications of Agentic AI in IT operations. You will learn how various observability AI agents can interact to solve specific use cases. Reach out to us if you have questions. See omnystudio.com/listener for privacy information.By ServiceNow Community Podcasts
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How ServiceNow Can Skyrocket Your Tech Career – Skills, Certifications & Opportunities with Diego Beltrame
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41:26From managing IT services in Brazil to leading global digital transformation initiatives, Diego Beltrame’s journey is a testament to the power of adaptability and continuous learning. With over 20 years in the tech industry, he shares how his initial encounter with ServiceNow sparked a passion that led him to become a key player in the field. Diego…
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