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Gap Cognition: Business by Design

Michelle de Villiers | Gap Cognition

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Welcome to Gap Cognition: Business by Design — a podcast exploring the art and science of building organisations that work by design, not by default. Hosted by Michelle de Villiers, behavioural strategist, business coach, and founder of Gap Cognition, this series dives into how people, culture, and performance intersect to shape thriving workplaces. Each episode unpacks real-world insights from behavioural analytics, leadership psychology, and organisational design — helping leaders, HR prof ...
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"I heard it on the grapevine..." Join Dr Ed Barter and Tom Ridges every two weeks as they delve into how consumer behaviour and word-of-mouth can powerfully impact ecommerce marketing strategies. Each episode, they unpack current affairs and marketing news, through a behavioural science lens. For regular listeners, this is the podcast that was "Data for bluffers".
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Kieran Gilmurray is a globally recognised authority on Artificial Intelligence, cloud, intelligent automation, data analytics, agentic AI, and digital transformation. He has authored three influential books and hundreds of articles that have shaped industry perspectives on digital transformation, data analytics, intelligent automation, agentic AI and artificial intelligence. 𝗪𝗵𝗮𝘁 does Kieran do❓ When I'm not chairing international conferences, serving as a fractional CTO or Chief AI Officer, ...
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In this episode of Gap Cognition: Business by Design, we dive into one of the most important insights in modern organisational science: leadership is a behavioural job, not a managerial one. Culture isn’t shaped in strategy sessions or HR documents — it’s shaped in the daily habits, decisions, and interactions of leaders. Drawing on research from G…
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In this episode of Gap Cognition: Business by Design, we explore one of the most overlooked truths in organisational performance: skills may get someone into a role, but habits determine whether they succeed in it. Modern behavioural science, organisational psychology, and neuroscience all point to the same conclusion — behaviour is a more powerful…
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🎙️ Episode 1: What “Business by Design” Really Means Welcome to the very first episode of Gap Cognition: Business by Design — a podcast that explores the intersection between behaviour, culture, and performance. In this opening conversation, we set the tone for what this series is all about: building businesses that perform by design, not by defaul…
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In this episode of Gap Cognition: Business by Design, we unpack one of the most common — and costly — challenges in modern organisations: the gap between strategy and execution. You’ll often hear that brilliant strategies fail not because they’re wrong, but because they never land. They sit on PowerPoint slides, beautifully articulated but disconne…
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The ground under AI has shifted, and the tremor came from the open. What started as a niche movement exploded into a global surge of community models that now challenge the tight grip of the biggest labs. We trace how open weights, permissive licences, and fast‑moving collaboration pushed open source AI from scrappy experiments to frontier‑level pe…
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Forget brittle rules that collapse on the first exception. We dive into agentic AI for HR and L&D and show how goal‑driven digital workers can process CVs, update HRIS records, draft communications, and handle follow‑ups while staying within clear guardrails and audit trails. Instead of chasing speed for its own sake, we make the case for redesigni…
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The hype cycle is over; the accountability era has arrived. We unpack how gen AI has moved from pilots to proof, with daily use now common among senior leaders and measurable ROI becoming the standard. Pulling from the Wharton GBK Collective’s year‑three findings, Google Notebook LMs agents trace the three waves of adoption and show why “accountabl…
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The promise of autonomy just got practical. We explore how agentic AI moves beyond passive automation to become a goal-driven collaborator that plans, adapts, and coordinates at human and machine scale. From UPS’s ORION saving millions of miles to smart factories reducing downtime and energy use, we lay out the concrete ways agents optimise complex…
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The ground just shifted under every boardroom and team room: AI isn’t a side experiment anymore, it’s a core business tool changing how work gets done. We trace the acceleration in adoption and show why hands-on leadership—not memos—separates winners from watchers. From marketing and legal to operations and customer support, we walk through concret…
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AI is already inside your organisation, whether leadership has a plan or not. We unpack how HR and L&D can turn quiet workarounds into safe, transparent practice by pairing thoughtful governance with practical training. From the dangers of Shadow AI to the nuance of enterprise copilots, we share a clear, humane path that protects people while unloc…
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The promise of AI isn’t stalling because the models are weak; it’s stalling because our leadership habits are. We open the hood on why executives talk about stewardship and enterprise health while managers feel like they’re juggling a second job just to keep up, then add AI on top. The tension isn’t about tools. It’s about incentives, silos, and th…
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What if you could borrow a battle-tested executive exactly when you need them and only for as long as it takes to move the needle? We pull back the curtain on fractional leadership for SMEs, focusing on the people side of change where complexity lives and value compounds. TLDR / AT A Glance: • What fractional leadership is and why it matters for SM…
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Fear rarely announces itself; it hides behind control, certainty, and the urge to delay. We sit down with expert CPO Brian Parks to unpack why artificial intelligence stalls in boardrooms not because of model limits, but because of leadership habits shaped by pressure, incentives, and ambiguity. Rather than chasing the newest tool, we explore how f…
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Forget “early adopters.” A new cohort arrives at work expecting intelligent tools by default. We unpack what it means to hire and lead AI natives—the people who open ChatGPT before Google, who treat Grammarly and Canva as standard kit, and who view AI not as innovation but as basic competence. Their expectations are clear: recruitment that feels in…
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The day starts with pings, alerts, and an inbox that won’t quit—yet nothing meaningful moves. We set out to change that by exploring agentic AI: systems that don’t wait for prompts, but act within clear boundaries to learn your preferences, anticipate needs, and take initiative on the work that drains your focus. TL;DR: Agentic AI defined as autono…
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The loudest voices say AI will fix everything; the quieter truth is that behaviour, incentives, and trust decide whether it works at all. We sit down with CPO Brian Parkes to get past the noise and talk about what actually moves an organisation from AI theatre to real outcomes. Fear, imposter syndrome, and quarterly pressure make leaders cling to c…
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Everyone wants the upside of AI; few talk plainly about the downside. We open the box and lay out the real risks HR and L&D teams face—data security, access control, vendor exposure, algorithmic bias, and the slippery problem of hallucinations—then build the guardrails that let you ship with confidence. Governance isn’t a brake pedal; it’s the seat…
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Your boss might already be a line of code. We dive into the world of algorithmic management through the lens of Uber, where software now assigns rides, sets prices, monitors performance, and effectively manages millions of drivers at once. The draw is obvious: lightning-fast decisions, tighter demand–supply balance, and shorter passenger wait times…
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Imagine never opening twenty tabs to compare flights, hotels or warranties again. Instead, an AI agent that understands your budget, tastes and timing quietly negotiates on your behalf, bundles the best options and asks for approval only when it truly matters. That’s the leap from automation to delegation—and it’s poised to reshape retail at global…
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Guesswork is expensive. We dig into how HR and L&D can turn everyday signals—surveys, onboarding chats, training feedback, and attrition patterns—into reliable foresight with the help of AI. The goal isn’t flashy dashboards; it’s fewer surprises, smarter hiring, clearer development paths, and decisions that hold up under pressure. TL;DR: Why HR dat…
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Curiosity meets clarity as we unpack what AI really is, why it matters today, and how it quietly powers so much of modern life. From the messages you send to the movies you stream and the scans your doctor reads, we trace the path from decades of research to the tools now shaping daily choices. TL;DR: Foundations of machine learning and deep learni…
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Forget the hype around massive AI transformations and budget-busting implementations. What HR and L&D professionals truly need are practical, accessible solutions that address everyday challenges without requiring a computer science degree or extensive resources. TL;DR: Start with simple AI applications focusing on employment lifecycle pain points …
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Exciting New HI for HR and L&D Professionals Course: Ready to move beyond theory and develop practical AI skills for your HR or L&D role? We're excited to announce our upcoming two-day workshop specifically designed for HR and L&D professionals who want to confidently lead AI implementation in their organizations. Join us in November at the beautif…
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Artificial intelligence has entered a transformative era with autonomous agents now handling everything from customer service to supply chain optimization without human intervention. These AI systems represent a fascinating middle ground between rigid programming and emergent intelligence—and building them effectively requires understanding the ful…
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Navigating the complexities of hybrid work remains a significant challenge for organizations worldwide. Four years into this working model, many still struggle with burnout, disengagement, and unclear policies. Employees come to the office only to continue remote working behaviours – like video conferencing with colleagues sitting just two desks aw…
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The AI agent revolution is here, transforming how businesses operate and compete in ways that were once confined to science fiction. From virtual assistants scheduling your meetings to sophisticated systems analyzing medical images with superhuman accuracy, these technologies are no longer experimental—they're driving real business value across ind…
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The rapid acceleration of AI adoption has created a turning point for HR and Learning & Development professionals. No longer can they afford to simply observe from the side lines – they must now actively lead their organizations through this technological revolution with confidence and strategic insight. TL;DR: HR and L&D practitioners need to be v…
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What happens when AI attempts the same complex work as human experts with 14 years of experience? The answer might reshape our understanding of the economic future. TL;DR: GDP Val tests AI on complex, multimodal tasks requiring handling of CAD designs, spreadsheets, and presentations Tasks are created from actual professional work products that tak…
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The business world stands at the precipice of an AI revolution. This episode explores how AI agents - software programs that understand, reason, act, and learn autonomously - are transforming industries and creating unprecedented opportunities. TLDR: • AI agents like AutoGPT demonstrate how AI can break tasks into steps and work independently • Hea…
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You know what really frustrates me? When I hear these endless statistics about young people being the most negatively impacted at work. Because if we keep repeating that story, we’ll start believing it. And then suddenly, no one hires them. Let me give you an example. My son’s 18. He works with me now. I handed him a task I thought would take days.…
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Traditional organizational charts are strangling AI adoption. Ruslan Tovbulatov, CMO of Gloat, makes a compelling case for why companies must radically rethink their approach to work structures if they want their AI strategies to succeed. TLDR: The org chart was built for the industrial revolution's command-and-control management style AI implement…
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The landscape of artificial intelligence is rapidly evolving from systems that handle specific tasks to agentic AI capable of making decisions, acting on complex objectives, and continuously learning. This shift presents extraordinary opportunities for organisations seeking to enhance efficiency and drive innovation – yet a striking gap exists betw…
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Artificial intelligence has undergone a remarkable evolution, but agentic AI represents something truly transformative – autonomous systems that make decisions and take actions with minimal human oversight. This technology goes far beyond traditional automation to deliver something more akin to a collaborative partner than a simple tool. TLDR: Agen…
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The technological landscape is rapidly evolving, and nowhere is this more evident than in the emergence of AI agents as integral team members across industries. This transformation demands a new breed of leader – one who can navigate the delicate interplay between human creativity and AI efficiency while fostering trust and collaboration. TLDR: AI …
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Artificial Intelligence has reached a pivotal turning point. Gone are the days when robotic process automation simply followed rigid, predefined paths. Today's AI agents represent a quantum leap forward - autonomous systems capable of reasoning, making decisions, and taking action without constant human guidance. TLDR: RPA 1.0 was never enough—we n…
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What would you sacrifice for beauty? A year of your life? Your dream job? For millions worldwide, these aren't hypothetical questions. TLDR: 61% of women believe being beautiful provides better opportunities in life, up from 46% in 2004 Nearly 2 in 5 women would sacrifice a year or more of their lives to achieve their ideal appearance $305 billion …
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Finding balance in today's workplace is like solving a complex riddle. Leaders are caught in a constant tug-of-war between urgent short-term demands and the need for sustainable growth that empowers people. This tension defines the modern work environment, yet only 6% of organizations have mastered it. TLDR: Only 6% of organizations are making sign…
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Kieran Gilmurray brings three decades of technology expertise to this fascinating exploration of AI's rapid evolution and its profound impact on business and society. With characteristic clarity, he cuts through the hype to deliver practical insights on how organizations and individuals can harness AI's transformative potential. tldr: Exploring age…
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The extraordinary evolution of artificial intelligence from academic theory to global phenomenon has forever changed how we view technology's potential. Drawing on insights from the World Travel and Tourism Council's comprehensive guide, partnered with Microsoft, we (or rather Google Notebook LMs digital AI podcasters) unpack the remarkable journey…
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Step into the future with this deep dive into the revolutionary world of Agentic AI by listening to Robert Plank narrate Chapter 5 of Kieran Gilmurray's book 'Agentic AI and the Future of Work : How Intelligent Agents will redefine roles, skills, and value'. Agentic AI is a technological marvel that goes far beyond traditional automation, operating…
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Autonomous AI agents are no longer science fiction - they're reshaping entire industries right now, and business leaders who don't understand this shift risk being left behind. We dive deep into the world of agentic AI, exploring how these digital workers are revolutionizing everything from financial trading to healthcare diagnostics, manufacturing…
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The landscape of artificial intelligence is evolving at breakneck speed, and understanding its trajectory is crucial for navigating our future. Three-time author and AI award winner Kieran Gilmurray joins us to deliver a balanced and thought-provoking examination of where AI is today and where it's heading with implications that touch every aspect …
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The gap between AI investment and measurable returns has become a critical business challenge. While organizations pour billions into artificial intelligence technologies, a mere 25% of these initiatives deliver their expected ROI, creating what experts call "pilot purgatory" – where promising AI experiments fail to scale into enterprise-wide value…
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The digital revolution waits for no one. While some businesses stand paralyzed by uncertainty, others are racing ahead, integrating artificial intelligence into their core strategies and reimagining what's possible. This fascinating exploration reveals how AI has evolved from a theoretical concept to an essential business component, with narrow AI …
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Artificial intelligence is transforming education at warp speed, raising urgent questions about academic integrity in the age of ChatGPT. This episode unpacks the Joint Council for Qualifications (JCQ) guidance on AI use in assessments - essential listening for students, teachers, parents, and anyone curious about the future of education. TLDR: AI …
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Criminal networks are evolving at breakneck speed, transforming from mere profit-seekers into sophisticated entities that actively destabilize our societies. What was once distant has become alarmingly close – shootings in major European cities, drug trades in our communities, and digital threats in our homes. This transformation represents a funda…
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Generative AI has transformed from an academic curiosity to a worldwide phenomenon at breath-taking speed. This paradigm shift presents extraordinary opportunities alongside profound challenges that demand careful navigation. TLDR: Fresh analysis from the EU Science Hub's 2025 Generative AI Outlook Report China leads in AI activity volume, followed…
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The technological world stands at a fascinating inflection point. While generative AI dominates headlines and boardroom discussions, quantum computing quietly advances in laboratories worldwide, promising computational capabilities that will transform how we solve our most complex problems. TLDR: Quantum computers use qubits instead of traditional …
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The digital revolution isn't just changing how we work—it's fundamentally reshaping workplace safety and health in ways both promising and concerning. This deep dive explores the complex duality of workplace digitalization: the unprecedented potential to enhance worker protection alongside the emergence of entirely new risks. Discover how advanced …
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What happens when artificial intelligence meets national security? The United States Air Force is navigating this crucial intersection with a comprehensive strategy outlined in their Air Force Doctrine Note 25-1. This document provides a roadmap for harnessing AI's tremendous potential while acknowledging its inherent limitations and risks. TLDR: A…
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