Kenny Chapman and Chris Crew discuss profitability and why it should be the driving force behind every decision you make in business. They break down the hidden costs that sneak into your operation, why most contractors misunderstand their income statements, and how fixing—not cutting—expenses is the smarter play. By the end, you’ll walk away with …

Kenny Chapman and Chris Crew answer some audience questions in the second mailbag episode of this season. They break down why the HVAC industry is one of the most reliable spaces to build in, what to watch out for when buying a business, and why doing the basics still solves 90% of your problems. By the end, you’ll walk away with sharper instincts,…

Kenny Chapman and Chris Crew sit down with Stephen Christopher of Wit Digital, an innovative marketing agency for any home service business. They break down the real reasons marketing efforts often fall flat in the home service business space. The trio emphasizes that success isn’t about chasing more leads or shiny marketing tactics—it’s about emot…

Direct mail isn’t dead—and it won’t die until mailboxes die. Kenny Chapman and Chris Crew break down why direct mail still works and how to get the most out of it in the digital age. They discuss how to craft high-impact direct mail, ways to write an opening line that keeps readers hooked, how to keep your mail out of the trash, and the creative st…

Social media marketing is one of the most valuable tools for home service businesses – but only if done right. Kenny Chapman and Chris Crew break down how contractors can use social media to build trust, attract customers, and grow their brand and business without feeling overwhelmed. From choosing the right platforms to creating engaging content (…

Kenny Chapman and Chris Crew talk about all things business reviews. They share compelling statistics about the role reviews play in the purchasing process, how to handle negative reviews, and how your online presence can either multiply or diminish the effectiveness of your marketing dollars. You’ll hear the 4-step process Chris uses to approach o…

This episode is a mailbag episode in which Kenny Chapman and Chris Crew tackle a couple of crucial questions from audience members. From the biggest concern that keeps them up at night to the #1 cause of business failures and increasing credit card transaction fees. You’ll hear Kenny and Chris shed some light on these important issues, some of whic…

Kenny Chapman and Chris Chrew welcome Darrell Boyd and Aaron Hagan from Mid-America Mister Sparky! They take back the curtain on Mister Sparky’s winning strategy for sales success – including the key role of company culture, the power of grit, and intentionality around sales. You’ll hear more about avoiding the top-line sales intoxication trap, the…

“How do I turn ‘just looking’ prospects into paying customers?” is probably one of the most recurring questions among home service salespeople…and that’s exactly what hosts Kenny Chapman and Chris Crew tackle in this episode of the Home Service Business Success show. They talk about the importance of having a process to follow, common mistakes sale…

“I need to speak to my spouse.” That’s an objection that many home service salespeople fear – you hear that, you’re doomed… Why do some people bring that point up during an appointment and what can you do to conquer that objection to successfully close the sale? In today’s episode of the Home Service Business Success Show, hosts Kenny Chapman and C…

In the first episode of season 2 of the Home Service Business Success Show, hosts Kenny Chapman and Chris Crew tackle one of the most common objections in sales: “The price is too high!” They break down why many home service business owners struggle with the pricing confidence needed, what you need to know to truly understand value, option closing,…

For the season finale, hosts Kenny Chapman and Chris Crew sat down in person at Acceleration Days to talk about the mindset needed to go beyond the “If only…” mindset and achieve both business success and personal growth. Learn about the career-defining moments Kenny and Chris went through, the 3 Ps the Blue Collar Success Group teaches its clients…

Kenny Chapman and Chris Crew go over mental health strategies for the home service business industry. From understanding who you really are and following morning rituals to protecting your brain from distractions (and addiction!) and powering down to power up – this episode is a crash course in mental health that will make you a better professional…

Kenny Chapman and Chris Crew dive into the critical role of energy management, boundaries, and clear communication in avoiding chaos. They share personal experiences and actionable strategies for creating a productive work environment, setting healthy boundaries, and staying focused on what truly matters. Tune in to discover how saying “no” and pri…

Kenny Chapman and Chris Crew talk about how leaders can get rid of exhaustion and calm the chaos in their service business. From mental aspects and key questions like “Am I serving my business or is my business serving me?” to the difference between boundaries and barriers, and common mistakes leaders make – you’ll get a crash course on preventing …

What’s needed to actually “make it rain” in your business? Positive cash flow and the right mindset are key, if you want your home service business to grow. But what goes into creating the right conditions to make it happen? Kenny Chapman and Chris Crew dive into the mental and emotional sides of cash flow – including a key lesson that will help yo…

How many times have you heard the saying “cash is king?" But what if someone told you that that’s just a myth ready to be debunked? In this episode, Kenny Chapman and Chris Crew tackle the myths surrounding cash flow and discuss cash confidence, creating a 90-day cash buffer, having an abundance mindset, and explain why “cash is NOT king.” Tune in …

Margins are the backbone of a profitable business, but are you managing yours effectively? And what comes to mind when you think about breaking even – yay or nay? In this episode, Kenny Chapman and Chris Crew dive into essential strategies for muscling up your margins. From understanding gross margin dollars per hour to setting the right prices for…

When it comes to profit, most home service business owners seem to be asking the wrong questions and focusing on the wrong things… …and that can have COSTLY consequences. In this episode, Kenny Chapman and Chris Crew look at the critical aspects of profitability and operational efficiency. They challenge traditional thinking about business margins …

Mindset plays a crucial role in navigating the challenges of running a home service business. In this episode, Kenny Chapman and Chris Crew dive into the dangers of "top line intoxication" and how it impacts profitability, culture, and quality of life. You’ll learn about balancing intuition with systems, understanding true costs, creating a busines…

There’s no denying it: sales can make or break a home service business. However, mastering it requires more than just a good pitch… Kenny Chapman and Chris Crew dive into the mindset, strategies, and processes that drive successful sales, even in a challenging market. From overcoming industry resistance to creating repeatable systems, you’ll hear g…

What can be done to plan and run an effective marketing campaign, and add magic to it? In this episode, Chris Crew and Kenny Chapman from The Blue Collar Success Group provide an overview of different strategies home services businesses can use to get the word out. From ways to create organic content at scale, to pay-per-click, understanding your m…

Chris Crew and Kenny Chapman dive into strategies to generate more quality leads and drive sustainable growth. Tune in to hear about practical tips for filling your pipeline with quality lead generation, how to approach sales calls and spend your marketing budget, and brand awareness, as well as market domination and the role your mindset will play…

Co-hosts Kenny Chapman and Chris Crew of The Blue Collar Success Group share some of the fundamental principles of healthy business ownership. They explore mental health and pacing yourself to avoid burnout, all from a business owner’s standpoint. You’ll also hear about seasonality in business, how to manage the pressures of growth and what you can…

The Home Service Business Success show...launching November 13!By Kenny Chapman, Chris Crew