Best Cross Platform Chat Podcasts (2025)

1
What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins 1:20:14

Play Pause

4d ago1:20:14

1:20:14

Everyone's slapping 'agentic' on their AI products, but what does that even mean? Anne Jenkins, Vice President of Solution Architecture at Teneo, helps us separate substance from buzzwords. In this episode, Anne shares her expertise on agentic AI and the evolution of conversational AI technologies. We explore what truly makes an AI ‘agentic’ versus…

1
Winning Culture with Coach K: Leadership Lessons on Building Teams and Champions 47:56

5d ago47:56

47:56

Join us for an inspiring episode of Inside West Point: Ideas that Impact, featuring the legendary Coach Mike Krzyzewski, also known as Coach K. With an illustrious career spanning nearly five decades, Coach K shares insights from his time as the head coach at Duke University and the United States Military Academy. Discover his unparalleled achievem…

1
15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young 1:13:18

17d ago1:13:18

1:13:18

Once switched off during busy periods, Lloyds Banking Group’s chatbot now handles more than 15 million conversations a year. Learn what it really takes to build AI solutions that customers trust with their money. We sit down with Cainan Wright, Senior Product Owner, and John Young, AI Lead - Chatbots and Generative AI, from Lloyds Banking Group, to…

1
Mastering context engineering in conversational AI with Martin Cross, Connect 58:16

25d ago58:16

58:16

In this episode, we dive into the art and science of context engineering with Martin Cross, President of Connect, a company that empowers enterprises to transform through the use of AI and automation. Martin shares how most businesses still approach AI with a technology-first mindset, deploying solutions before clearly defining the customer problem…

1
Global Security: NATO Secretary General Mark Rutte at West Point 44:07

1M ago44:07

44:07

Join Brigadier General Shane Reeves, Dean at the United States Military Academy at West Point, for an insightful discussion with the Secretary General of NATO, Mark Rutte, on Inside West Point: Ideas that Impact podcast. They explore the history and future of West Point, the indispensable role of its graduates in global defense, and the evolving st…

1
Making human-like voice AI accessible and affordable with NLX and Inworld 1:02:05

2M ago1:02:05

1:02:05

Voice AI is having a breakthrough moment. With large language models delivering unprecedented understanding and next-gen text-to-speech achieving near-human fidelity, the possibilities for immersive, scalable, and personalised customer experiences are greater than ever. We’re joined by Andrei Papancea (CEO & Co-Founder, NLX) and Kylan Gibbs (CEO & …

1
Sophie Broadhead: Business of Creativity, Essential Tools for Growth 1:04:19

2M ago1:04:19

1:04:19

In this episode, ever wondered How do you juggle creativity and business without burning out? In this energising episode, goldsmith, creative business expert and wordsmith with 20+ years' experience in jewellery, retail, operations & management Sophie Broadhead dives into the personal qualities and professional tools every creative entrepreneur nee…

1
AI, empathy, and the future of work with Ian Jacobs, Opus Research 1:13:19

2M ago1:13:19

1:13:19

What happens when one of the world’s leading analysts on customer service and conversational technologies sits down to unpack the future of AI? We explore the profound implications of AI adoption with Ian Jacobs, VP, Lead Analyst at Opus Research. We discuss how AI is transforming contact centres and customer service operations, from agent augmenta…

1
Calodagh McCumiskey: Creative Networking - Building Bridges in the Sector 59:23

2M ago59:23

59:23

Struggling to turn networking into real opportunity? Calodagh McCumiskey unpacks how creatives can use collaboration and connection to unlock growth. In this hands-on session, learn how to find your tribe, make cross-sector partnerships work, and transform casual conversations into lasting professional relationships. With a focus on fun, purposeful…

1
Expert analysis of the best AI platforms in 2025 29:12

2M ago29:12

29:12

Gartner's Magic Quadrant for Conversational AI platforms is back in 2025! This is a must-watch for CX leaders seeking to make informed decisions about their AI tech stack. Here, we provide deep technology market analysis for artificial intelligence in customer experience. Whether you're looking to build AI chatbots, AI agents, Retrieval Augmented G…

1
Yosef Dvores: Sustainable Creativity; Balancing Passion and Planet 42:27

2M ago42:27

42:27

In this episode, ever wondered can creativity be a force for environmental change? In this episode, Yosef Dvores explores the powerful role of artists and makers in shaping a sustainable future. From using found materials and reducing waste to embedding climate awareness into your practice, discover how your creativity can inspire action and leave …

1
Machines that talk: How Toyota drives innovation in manufacturing with Kordel France 1:10:04

2M ago1:10:04

1:10:04

As one of the world’s largest car manufacturers, Toyota is giving its machines a voice using AI as a trusted partner to transform how cars are built and serviced. In this episode, we speak with Kordel France, Principal AI Engineer & AI Architect at Toyota, to uncover how artificial intelligence is reshaping production and maintenance globally. We e…

1
Aisling Kearney Burke: Crafting Success and Monetising Creative Skills 1:00:20

2M ago1:00:20

1:00:20

Welcome to Creativity Chats with Alan Swan, the podcast series by Carlow County Council, proudly funded by Creative Ireland in collaboration with Craftwork 4.0 All, where imagination meets enterprise. This is your backstage pass to the world where creativity fuels commerce - where makers, artists, designers, and cultural entrepreneurs share how the…

1
Sheelagh Moloney: The Future of Work, Creativity in the Digital Economy 56:56

2M ago56:56

56:56

Welcome to Creativity Chats with Alan Swan, the podcast series by Carlow County Council, proudly funded by Creative Ireland in collaboration with Craftwork 4.0 All, where imagination meets enterprise. This is your backstage pass to the world where creativity fuels commerce - where makers, artists, designers, and cultural entrepreneurs share how the…

1
Róisín de Buitléar: Tapping into Local Identity for Global Appeal 50:56

3M ago50:56

50:56

Welcome to Creativity Chats with Alan Swan, the podcast series by Carlow County Council, proudly funded by Creative Ireland in collaboration with Craftwork 4.0 All, where imagination meets enterprise. This is your backstage pass to the world where creativity fuels commerce - where makers, artists, designers, and cultural entrepreneurs share how the…

1
NiCE & Cognigy: The AI arms race in CX has begun 45:22

3M ago45:22

45:22

The AI arms race in customer experience just got serious. We’re joined by industry legends Nerys Corfield (Injection Consulting), Jon Arnold (J Arnold & Associates), and Henry Iversen (boost.ai) to unpack one of the biggest AI moves in recent memory: NiCE’s $955M acquisition of Cognigy. We break down what this deal means for the future of AI-first …

1
Inside the analyst’s mind: How AI is reshaping enterprise communications with Jon Arnold 1:02:31

3M ago1:02:31

1:02:31

From the hype cycle around AI to the real-world constraints enterprises face when adopting new tech, we explore the opportunities shaping the future of business communications in this episode. We’re joined by Jon Arnold, an independent tech analyst, for a conversation about the shifting landscape of enterprise communications. We talk about analysts…

1
Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers 59:17

4M ago59:17

59:17

In this episode of VUX World, we chat with Kellin Sjoerds and Ricky Wekker, Conversational AI Engineers at Essent - the Netherlands’ largest utility provider and part of the E.ON Group to uncover the story behind their groundbreaking agent assist tool, Bolt. Bolt is an AI-powered agent copilot that has transformed Essent’s call centre operations, s…

1
From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom 50:05

4M ago50:05

50:05

As generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical. In this episode, we speak with Satish Barot, CTO at Klearcom, about the evolution of contact centre technology and the critical role of quality assurance in AI voice systems. We explore how organisations gradual…

1
The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta 1:02:52

5M ago1:02:52

1:02:52

74% of CEOs think their jobs are on the line because of AI. Not because AI might replace them, but because failing to implement it successfully could cost them everything. Merlin Bise, CTO of Inbenta and former Head of Technology at a firm acquired by the London Stock Exchange, joins us to share how Inbenta is helping enterprises modernise their cu…

1
Gaining clarity in conversational AI live from Boost Camp 31:32

5M ago31:32

31:32

In this special episode, recorded live at Boost Camp, we have three industry leaders who are shaping the future of conversational AI: Ben Maxim, CTO at Michigan State University Federal Credit Union (MSUFCU), Åse Marthinsen, who leads generative AI at Norway’s largest bank, DNB and Nick Mitchell, Chief Revenue Officer at boost.ai. We cover the ever…

1
US‑China Competition: Col. Gregory on Law & Military Culture 42:51

5M ago42:51

42:51

In this episode of Inside West Point: Ideas that Impact, we welcome Colonel John Gregory, Deputy Head of the West Point Department of English and World Languages. Colonel Gregory shares his extensive background, including his roles at West Point, his education, and his experiences in Taiwan and China. Ever wondered how studying 18th‑century Chinese…

1
How True Classic tailored AI for customer experience with Jordan Gesky 51:50

5M ago51:50

51:50

In this episode, we explore how True Classic, a men's apparel brand, is leveraging AI to transform its customer support with Jordan Gesky, Senior Customer Experience Manager. We look at True Classic’s journey from rule-based automation to generative AI across multiple channels. Jordan talks about how their AI assistant, Crue, now handles customer s…

1
AI vs BPO: Foundever's transformative journey with Guillaume Laporte 58:53

5M ago58:53

58:53

In this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever - a $4 billion BPO giant with 150,000 employees worldwide. Guillaume explains the massive impact of generative AI on the BPO industry, why it’s the biggest threat and the biggest opportunity for contact centres today. From deciding whether to buy, build or partner on AI so…

1
Designing for generative AI: The UX evolution at Prudential with Alex Shin 44:51

5M ago44:51

44:51

Generative AI has changed everything - from how we build to how we design. In this episode, we’re joined by Alex Shin, Senior Product Designer at Prudential Financial, to talk about how UX is evolving in the age of LLMs. Alex shares his journey from studying Social Policy to UX and conversation design, including how he helped launch Prudential’s fi…

1
The mid-market’s AI agent advantage with Braden Ream, Voiceflow 51:09

6M ago51:09

51:09

What if the most exciting AI agent innovation isn’t happening in the enterprise, but in the mid-market? In this episode, we unpack Voiceflow’s explosive growth, the shift from flowcharts to frameworks, and why success today isn’t about having the smartest model, but about how you deploy it. We explore how to build reliable, production-grade agents,…

1
The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom 1:35:30

6M ago1:35:30

1:35:30

In this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents. Large Language Models (LLMs) are powerful, multi-purpose tools. But would you trust one to handle the precision of a classification task? It’s an unlike…

1
Building AI maturity at Pandora with Sonia Ingram 1:08:02

6M ago1:08:02

1:08:02

In this episode, Kane is joined by Sonia Ingram, Global Director of AI at Pandora, to explore what it really takes to develop AI maturity in a global business. Many organisations aiming to get started with AI and generative AI often focus on short-term, point solutions to specific problems. This emergent strategy often led from the grassroots to so…

1
Mentorship Matters: Unlocking Leadership Potential in Military and Business 55:36

6M ago55:36

55:36

Welcome to another episode of Inside West Point: Ideas That Impact podcast. Join Brigadier General Shane Reeves, Dean of the United States Military Academy at West Point, as he hosts an all-star panel discussion exploring the crucial topics of mentorship and leadership across the military and business. Featuring insights from notable professionals…

1
AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX 57:25

6M ago57:25

57:25

In this episode, we chat with Andrei Papancea, CEO and Co-Founder of NLX, to cut through the noise and get real about where AI in the enterprise is delivering value, and where it's not. Andrei brings a refreshing dose of grounded perspective as the buzz around ‘agentic AI’ and generative everything reaches fever pitch. Instead of chasing trends or …

1
AI on the rails: Arriva's journey into intelligent travel assistance 48:01

7M ago48:01

48:01

In this VUX World podcast episode with Kerry Phillipson, she reveals how Arriva Group transforms customer experience using cutting-edge AI technology. Learn how they're creating a virtual assistant that's not just another chatbot, but a smart, personable travel companion that understands your journey needs. Kerry shares with us how Arriva is drivin…

1
Responsible AI, Real Results with Citizens Advice 51:32

7M ago51:32

51:32

In this episode on the VUX World podcast, we chat all about the innovative AI journey of Citizens Advice with Stuart Pearson. We discover how a nonprofit organisation is revolutionising customer support through Caddy, an intelligent AI assistant that reduces average handle time by 50% while maintaining a rigorous ethical approach. Stuart shares the…

1
Leadership, Resilience, and Legacy with West Point’s Lacrosse's Coach Joe Alberici 46:38

7M ago46:38

46:38

In this episode of Inside West Point: Ideas that Impact, we sit down with Army Lacrosse Coach Joe Alberici as he discusses his 20-year tenure at West Point, the remarkable successes of the lacrosse program, the connection between excellence on the field and excellence in the classroom, and his philosophy on leadership and resilience. Coach Alberici…

1
NatWest on Gen AI with Mark Worden 1:00:08

8M ago1:00:08

1:00:08

In this episode, we dive deep into how NatWest uses generative AI to reshape customer service at scale, with Mark Worden, Strategy & Innovation Lead for Cora at NatWest. We explore how one of the UK’s biggest banks is building AI-driven customer journeys that are smarter, faster, and more efficient. From traditional NLU-based bots to cutting-edge R…

1
Inside Autodesk’s AI-powered sales & CX transformation with Chafik Abdellaoui 58:41

8M ago58:41

58:41

AI is changing how businesses talk to customers, but how do you move beyond the hype and make AI work for your business? In this episode, we chat with Chafik Abdellaoui, Workforce and Quality Manager at Autodesk, about how AI is used in sales and customer experience and the real results. Autodesk is leveraging AI to analyse calls, generate follow-u…

1
Is AI enough? How businesses can stand out 58:26

8M ago58:26

58:26

In this episode, Panos Karagiannis, CEO of Moveo.AI, joins us to explore how AI has been reshaping business automation. Panos shares invaluable insights into what it takes to build production-ready AI agents, from scaling AI solutions across industries to navigating the complexities of enterprise adoption. We also dive deep into the real-world appl…

1
Leadership & Technology on the Battlefield with General (Ret.) Scott Miller 48:25

8M ago48:25

48:25

This episode of Inside West Point: Ideas that Impact features Retired General Scott Miller, a West Point Class of 1983 graduate and West Point Combating Terrorism Center Class of 1987 Senior Fellow. General Miller discusses his nearly 40-year career, including key assignments and achievements. Topics covered include how sports prepared him for mili…

1
Revolutionising AI usability with Jakob Nielsen 1:06:47

9M ago1:06:47

1:06:47

AI has made incredible strides, but is it truly user-friendly? In this episode, UX legend Jakob Nielsen joins VUX World to discuss why AI usability still lags behind and what needs to change. As the founder of UX Tigers and a pioneer in usability with 41 years of experience, Nielsen has shaped the field with groundbreaking contributions, including …

1
AI agents: hype vs reality with Ronald Ashri, OpenDialog 1:02:08

9M ago1:02:08

1:02:08

This is an interview with Ronald Ashri, Co-Founder of OpenDialog. We discuss the evolving landscape of conversational AI. Ron shares how OpenDialog has progressed since our last conversation in 2021, highlighting the transformative impact of large language models and generative AI on the enterprise automation space. We dive into the nuances of defi…

1
Leadership Lessons from West Point: Season 3 Launch with BG Shane Reeves 27:24

9M ago27:24

27:24

Join us for an exclusive episode of Inside West Point: Ideas That Impact, where the show’s executive producer, Major Renee Sanjuan, puts the show host, West Point Dean Brigadier General Shane Reeves, in the spotlight as the guest. In this unique conversation, Reeves reflects on the evolution of the podcast, the power of storytelling, and the invalu…

1
The Future of Technology in Warfare with Mr. Elon Musk 41:26

9M ago41:26

41:26

Kicking off Season 3, join us for an enlightening fireside chat* on Inside West Point: Ideas that Impact with visionary entrepreneur Elon Musk. In this episode, Musk explores the intersection of advanced technology and modern warfare, focusing on the role of AI and drones in transforming the battlefield. He shares his insights on innovation, the ex…

1
Salzburg AG revolutionises customer service with generative AI, Sarah Haider 55:29

9M ago55:29

55:29

In this podcast with Sarah Haider, Digital Manager for Conversational AI at Salzburg AG, we explore the journey of revolutionising customer interactions with AI. From the early days of NLU-based chatbots to embracing generative AI and retrieval-augmented generation technology, Sarah outlines the challenges and breakthroughs in enhancing Salzburg AG…

1
You won't believe how Rasa is revolutionising Conversational AI 53:18

9M ago53:18

53:18

From the rise of ChatGPT to the death of intent classification, Alan shares insights into how modern AI systems, like Rasa's CALM approach, are reshaping enterprise workflows and user experiences. Alan shares how Rasa's innovative platform integrates large language models with structured business logic, and is able to deliver robust, reliable, and …

1
The generative AI platform that's revolutionising business growth, with Noam Fine 1:00:12

10M ago1:00:12

1:00:12

This episode features Noam Fine, co-founder and CEO of Hear.ai. Noam is a serial entrepreneur with multiple exits, having most recently founded Over.ai, which was acquired by Vonage in 2019. In this conversation, we delve into the transformative potential of generative AI in the contact center. Not for automating conversations with customers, but f…

1
Navigating CX: Lean, AI, and Customer-Centric Transformation 1:04:18

10M ago1:04:18

1:04:18

Join us as we dive into the evolving landscape of customer experience with Alannah Martin, Value Owner at Ovo Energy. From applying Lean Six Sigma principles to tackling inefficiencies, to scaling conversational AI for real-world impact, we explore how technology and human-centric design drive innovation in service industries. Discover the secrets …

1
Agentic AI and LLMs, what to expect in 2025 56:12

11M ago56:12

56:12

Mike Myer is the CEO and Co-Founder of Quiq, the generative AI conversational automation platform that's been making noise in recent months, with a flurry of genAI use cases in production with a whole host of enterprise brands. Mike joins me to discuss where we are with agentic AI adoption and trends he's observed in 2024 as well as forecasted tren…

1
Leadership on the Emerging Battlefield: A Fireside Chat with Retired General Raymond Thomas 48:34

11M ago48:34

48:34

Join us for an enlightening fireside chat on Inside West Point: Ideas that Impact, with Retired General Raymond A. 'Tony' Thomas III, one of this generation's most experienced combat and military leaders. Thomas shares his reflections on leadership, historical lessons, and the future of warfare, particularly focusing on AI and unmanned capabilities…

1
Bridging the Generative AI Gap: Governance, Quality, and Enterprise Adoption 50:37

11M ago50:37

50:37

Every big tech company is working on foundational generative AI models and promises that the future will be different. Yet… Large Enterprises have generative AI policies in place now that prohibit the usage of the technology. There is a gap in the middle on an opportunity emerging surrounding quality assurance and governance for generative AI appli…

1
Let's RAG and roll: the role of content in LLM applications 55:38

11M ago55:38

55:38

Generative AI is often marketed as a magical tool—just upload your data and let the model do the heavy lifting. But the reality is far from simple. Retrieval-Augmented Generation (RAG) doesn’t work without thoughtful preparation, clear strategy, and, most importantly, quality content. In this episode, we dive deep into the critical role content pla…

1
Bridging Human and Machine through Data Science with Colonel David Beskow 44:34

1y ago44:34

44:34

Join us in this episode of Inside West Point: Ideas that Impact, where we welcome Colonel David Beskow, Academy Professor in the Department of Systems Engineering. COL Beskow discusses his extensive experience and insights on bridging the gap between humans and machines using data science, particularly in cyber, intelligence, and special operations…