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Navigating CX: Lean, AI, and Customer-Centric Transformation

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Manage episode 461076589 series 2093893
Content provided by Kane Simms. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kane Simms or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Join us as we dive into the evolving landscape of customer experience with Alannah Martin, Value Owner at Ovo Energy.


From applying Lean Six Sigma principles to tackling inefficiencies, to scaling conversational AI for real-world impact, we explore how technology and human-centric design drive innovation in service industries. Discover the secrets behind successful chatbots, operational alignment, and reducing cognitive load for both customers and employees.


Whether you’re a CX enthusiast or an automation advocate, this episode is packed with actionable insights and forward-thinking strategies for the new age of customer engagement.


Hosted on Acast. See acast.com/privacy for more information.

  continue reading

341 episodes

Artwork
iconShare
 
Manage episode 461076589 series 2093893
Content provided by Kane Simms. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kane Simms or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Join us as we dive into the evolving landscape of customer experience with Alannah Martin, Value Owner at Ovo Energy.


From applying Lean Six Sigma principles to tackling inefficiencies, to scaling conversational AI for real-world impact, we explore how technology and human-centric design drive innovation in service industries. Discover the secrets behind successful chatbots, operational alignment, and reducing cognitive load for both customers and employees.


Whether you’re a CX enthusiast or an automation advocate, this episode is packed with actionable insights and forward-thinking strategies for the new age of customer engagement.


Hosted on Acast. See acast.com/privacy for more information.

  continue reading

341 episodes

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