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Customer Experience Automation Podcasts

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B2B marketing strategy grows ever more complex, with marketers needing to understand strategy, marketing technology, e-commerce, customer success, and more. This show covers it all, from a Business-to-Business perspective. From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The ...
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Cloud Realities

Capgemini

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Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
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Customerland

mike giambattista

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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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VUX World

Kane Simms

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Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected po ...
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The Buzz

Bank Automation News

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Bank Automation News's podcast covers current trends and news in automation and and AI. Bank Automation News is at the forefront of tracking banking automation and AI. Automation is the next frontier of financial services technology. It transforms banking processes from customer experience to compliance, lending solutions and investment. This podcast charts that transformation.
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Modern Healthcare’s Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, we’ll interview healthcare’s most accomplished leaders to learn how they’re addressing the industry’s most pressing challenges, taking an inside look at the innovations that are moving the industry forward.
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Tired of Customer Success conversations that sound like they were written by a vendor's PR team? The Customer [Un]Success Podcast cuts through the noise to expose what’s actually broken in Customer Success, and other GTM roles, and what to do about it. Hosted by Joe Di Grande, a digital CS, Tech Touch, and RevOps leader with experience at companies like Business Insider, Ceros, and eMarketer, this podcast brings raw, unfiltered conversations with post-sale leaders who’ve been in the trenches ...
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Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of jo ...
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Tech Talks Daily

Neil C. Hughes

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If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change? Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, W ...
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Always On CX:EX

Voca by AudioCodes

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Welcome to Always On CX:EX, the podcast designed specifically for Contact Center and IT leaders like you. We know that your role is pivotal in ensuring seamless support for both your contact center reps and your valued customers, all while managing the intricate web of technology that keeps everything running smoothly. In each episode, we dive deep into strategies and insights aimed at helping you continuously elevate your customer experience, enhance your agent experience, and maintain the ...
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Business Superfans

Frederick Dudek (Freddy D)

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Welcome to the Business Superfans—the podcast show where real experts share real growth strategies to build a profitable, sustainable business. Hosted by Frederick Dudek (Freddy D)—bestselling author of Creating Business Superfans® and a global business growth strategist with 35+ years of experience—this podcast brings you candid conversations with experts in leadership, marketing, sales, customer experience, stakeholder engagement, finance, HR, SaaS, and AI innovation. Each episode delivers ...
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The Accenture AI Leaders Podcast series takes a closer look at industry trends, opportunities, and challenges related to AI, analytics, and data that are top of mind for CDOs, CAOs, and CIOs from leading organizations across the world. Listen in as these leaders talk one-on-one about their experiences driving AI-powered initiatives across their organizations.
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Ai is here! In today's rapidly evolving landscape, local businesses must leverage the Ai advantage to thrive. Join Andrew Anderson, a seasoned marketing expert with over 30 years of experience, on 'The AI Advantage for Local Business' as he delves into the amazing potential of Ai Designed specifically for small and medium-sized enterprises, this podcast offers practical, easy-to-implement strategies that enable businesses to outshine their competition. From AI Engine Optimization (AEO) to au ...
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The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

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Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus yea ...
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I deliver bite-sized episodes every two weeks that each dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience. Sign up to get access to our full downloadable library of support playbooks and templates!
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The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj AI Research CEO Daniel Faggella and team interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise
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Valorem Reply, part of the Reply Group companies, is a business innovation and transformation firm focused on driving change with unique digital solutions, strategic technology investments and design-led user experiences. Through the expertise of our people and power of Microsoft technologies, our innovative strategies and solutions securely and rapidly transform the way our clients do business. Follow our podcast to get insights on the latest digital transformation trends & updates on Micro ...
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Breaking the Blueprint

Iqbal Javaid & Vinay Parmar

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Customer experience (CX) is evolving faster than ever—are you keeping up? Breaking the Blueprint is the podcast that challenges conventional thinking and explores what it really takes to deliver exceptional CX in today’s world. Hosted by Vinay Parmar & Iqbal Javaid, two industry veterans with decades of experience in CX strategy, technology, and leadership, this podcast brings you insightful conversations, expert perspectives, and real-world strategies to bridge the gap between technology, p ...
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Welcome to eCommerce Fastlane: Shopify Growth Strategies—Where AI Efficiency Meets Human Connection. I’m Steve Hutt, your experienced guide and host, here to help you unlock real, sustainable growth for your Shopify store by blending the best of automation with the power of authentic customer relationships. Since 2016, eCommerce Fastlane has been the weekly pit-stop for ambitious DTC founders and marketers. With over 1.5 million downloads and 400+ episodes, this show is your trusted resource ...
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Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch ...
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Automate Your Agency

Alane Boyd & Micah Johnson

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Are you a founder dreaming of breaking free from the day-to-day grind? Or perhaps you're looking to scale your company without burning out? Welcome to Automate Your Agency with Alane Boyd and Micah Johnson, a podcast dedicated to helping you systemize and automate your business for more efficient, scalable operations that can run without you. Join our hosts as they share battle-tested strategies and cutting-edge tools that take the guesswork out of systemizing your business. Drawing from the ...
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Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel custom ...
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Welcome to Funnel Building Strategies for Online Business Owners! If you’re an entrepreneur looking to create a successful, high-converting online business, you’re in the right place. I’m Lacey, a funnel builder, marketing tech expert, and business strategist with years of experience helping online business owners attract leads, build relationships, convert clients, and launch offers through simple, strategic systems and automation. This podcast will provide valuable insights into topics lik ...
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The Capital Markets FinTech Forum by ipushpull provides regular industry news, interviews and discussion on hot topics impacting our sector. Being a fintech gives us a unique perspective on the market as well as access to the views of leading banks, brokers, traders, asset managers and data services businesses. Whether you're interested in APIs, data distribution, chatbots or workflow automation, we aim to bring you interesting perspectives and insight from across the financial services sect ...
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Explore how the latest technologies are shaping our world, from groundbreaking discoveries to transformative sustainability efforts. The NVIDIA AI Podcast shines a light on the stories and solutions behind the most innovative changes, helping to inspire and educate listeners. Every week, we’ll bring you another tale, another 30-minute interview, as we build a real-time oral history of AI that’s already garnered nearly 6.5 million listens and been acclaimed as one of the best AI and machine l ...
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Intelligent Automation – a powerful confluence of Process Intelligence, Intelligent Document Processing, RPA, Low Code/No Code application development, and Intelligent Virtual Agents, built on a stack of Advanced Intelligence capabilities, powered by Generative AI and supported by Next-gen Infrastructure. It empowers enterprises to drive integrated human experience outcomes, powered by agile configurable workflows.
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The Scale Your Business with Data podcast is the no-fluff guide for leaders who know there’s money buried in their data but need a proven map to dig it up—fast. Hosted by Graeme Crawford (co-founder of Crawford McMillan and longtime “data whisperer” for high-growth teams), each weekly episode distills decades of front-line experience into conversations you can act on immediately. Forget buzzwords and theoretical frameworks; this show zeroes in on the real-world moves that turn: - Chaotic spr ...
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Welcome to the AI For Sales Podcast, where innovation meets execution. Hosted by Chad Burmeister—renowned author, speaker, and sales transformation leader—this podcast explores the powerful intersection of human creativity and artificial intelligence in modern sales. As Dr. Joel Le Bon shared, “In sales, time kills deals. In AI for Sales, AI kills time.” Proudly brought to you by Nooks.ai and BDR.ai, we share proven strategies and cutting-edge technologies that enable sales teams to dramatic ...
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Looking to discover the winning strategies employed by CXOs to propel their organizations to success, even in the toughest of times? Then you've come to the right podcast! Join us as we delve into the minds of CXOs and glean insights into how they navigate challenges and drive growth in their companies. Whether times are good or bad, our guests will reveal the tactics and techniques that have helped them triumph over adversity and thrive in the business world. Tune in now to gain exclusive a ...
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Growth Decoded

ActiveCampaign

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This is Growth Decoded, a show that helps you grow your business by figuring out the customer experience — one topic at a time. As a show we embrace the modern Multimedia landscape so this show can also be seen in a visual format on the ActiveCampaign Youtube page or at ActiveCampaign.com/resources/growth-decoded
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The Brand Behavior is your go-to show for cutting-edge marketing insights, actionable strategies, and in-depth discussions with the industry’s top minds. Every episode will feature 2-3 leading experts to dive deep into the latest trends, revealing the hacks and tools they use to stay ahead of the curve. Whether you're a marketing professional, entrepreneur, or simply a curious mind, The Brand Behavior delivers valuable takeaways you can implement right away. From mastering AI in marketing to ...
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Trulu Digital Radio

Your Digital Journey

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I focuses on building “retention machines” for businesses. This involves going beyond just acquiring new customers to fostering long-term relationships and repeat purchases. His experience with on-site optimization, email automation, and customer reviews/loyalty programs demonstrates his understanding of the various levers that can be pulled to achieve this goal.
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The BCF ORG Tech Talk Podcast Series focuses on the various subjects and topics, to help you choose the right Industrial Automation Solution for your application.It is what I learned over 40 years in the Industrial Automation Industry. Through education, associations, groups, but primarily, through the school of hard knocks, and would like to share this experience with you.I founded, managed, grew, and eventually sold, a successful Industrial Automation Distributorship while surviving some s ...
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Cannabis Equipment News is an interview series with growers, processors, manufacturers, distributors and other professionals who work within the legal cannabis industry. We provide answers to the challenges cannabis professionals face every day and discuss the industry as it continues to develop.
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Happy Customers

Arrows Podcast Network

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Happy Customers is about why making customer successful - and ultimately happy customers is more important than ever before. Over the course of this series we’re going to explore what people inside some of the world's top companies are really doing everyday to go beyond the metrics and numbers on the balance sheet, collaborate across their entire organization, and truly invest in making their customers successful.
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The Savvy Seller with Kristen Doyle

Kristen Doyle, TPT seller, SEO coach, and web designer

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When it comes to running and scaling your online business, there’s so many pieces to juggle and new things to learn. But what if you could hear exactly what to do in order to continue growing your business, and what to avoid? That’s what you’ll learn on The Savvy Seller, the podcast that will show you how to take your digital product business to the next level through no-stress marketing, strategic planning, and more! Your host, Kristen Doyle, has over a decade of experience selling digital ...
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Generators

Aurora Generators Inc.

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Aurora Generators Podcast Tune in to the Aurora Generators Podcast—your go-to resource for everything related to reliable, diesel-powered backup and off-grid energy. Whether you’re protecting your home against outages or powering a remote cabin, each episode dives into practical insights, expert tips, and real-world case studies to help you choose, install, and maintain the perfect generator for your needs. What You’ll Hear Sizing & Selection: Learn how to calculate the right generator capac ...
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Podcast focused on improvements in Manufacturing and Enabling Manufacturing Technology. Hosted by Tristan Bailey, conversations provide lessons and insight from the people who have been working with best practice and growing their business. " When you need to climb a mountain, make friends on the path, as everything grows on the way up " New automation technology and digital transformation offer new ways to improve speed and profit. Business customer needs are forever in a state of change, s ...
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Welcome to Manufacturing Happy Hour, the podcast where we get real about the latest trends and technologies impacting modern manufacturers. Hosted by industry veteran Chris Luecke, each week, we interview makers, founders, and other manufacturing leaders that are at the top of their game and give you the tools, tactics, and strategies you need to take your career and your business to the next level. We go beyond the buzzwords and dissect real-life applications and success stories so that you ...
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Retail & Change

CPI ThoughtCast

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Dive into the Retail & Change series – presented by CPI ThoughtCast – your go-to resource for the latest in retail innovations, trends, and insights. In each episode, we bring together the best in the industry to discuss the topics that are reshaping the retail world.
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'Also worth a listen' Louis Grenier, 2025 A (mostly) marketing, sales an HubSpot related podcast. Hear from big-name guests from the world of marketing, sales and CRM; plus insights and advice from the in-house team at the agency. Brought to you by Avidly, the 5x HubSpot Global Partner of the Year and the biggest, most experienced HubSpot team in the world. Over 100 previous episodes cover various topics but we're proud to have been the original inbound marketing podcast: INBOUND AFTER HOURS ...
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This is Bringing Data and AI to Life: the podcast you want to listen to for practical advice and insights into the latest innovations in data management and AI. You’ll learn how to realize transformative business outcomes by managing data to become a living and trusted asset, fueling your AI and data-driven initiatives. We aim to bring data clarity to the chaos and complexity surrounding Data and AI, speaking to industry experts and addressing head-on the many challenges of data management a ...
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Tech Directions

EY Microsoft

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Welcome to the EY Microsoft Tech Directions podcast series – your briefing on the biggest technology trends and how they will help organizations build a better working world. We investigate the benefits of technologies and discuss how they herald a new era of improved customer, employee and stakeholder experiences, while also increasing return on investment for shareholders. In each podcast we’ll reveal how EY and Microsoft can help companies digitally transform by applying their considerabl ...
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Whether you’re runnin’ a mom-and-pop shop, a local service brand, or just gettin’ your boots dirty in business, we’ll show you how to tap into the power of AI, automation, and good ol’ fashioned customer connection. This ain’t about confusing tech talk—it’s straight-shooting advice from folks who know what it’s like to build from the ground up. Fro…
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Tired? Busy? Uninspired? Do it anyway. In this unfiltered Cigar Sunday episode, Andrew Anderson delivers a motivating reminder that success doesn’t wait for perfect conditions. Whether you’re running a $100K business or a $25M enterprise, the secret to staying relevant and profitable is consistent action—especially content creation. Andrew shares r…
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The episode of Scale Your Business With Data, Graeme Crawford sits down with Sukhi Sahni, a senior corporate executive with 20 years of experience in data-driven storytelling and brand communication. They explore how the battle for attention has shifted beyond simple views to meaningful engagement metrics, discussing how authentic human connection …
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How are small businesses influencing the future of financial technology at a scale few can match? In this episode, I sit down with Jameson Trautman, Head of Product for Small Business at Chase for Business. With two decades shaping payment solutions for entrepreneurs, he opens up about how a team inside one of the largest financial institutions sta…
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In this episode, host Eric interviews Erin Levzow, a versatile consultant with extensive experience in digital marketing for various industries, including technology, retail, and hospitality. They discuss the evolution of marketing from traditional to digital, the importance of data analytics, and effective strategies for managing both online and o…
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Today’s guest is David Glick, Senior Vice President of Enterprise Business Services at Walmart. Walmart is one of the world’s largest retailers, serving millions of customers through thousands of physical stores and online platforms. David joins Emerj Editorial Director Matthew DeMello to share practical lessons from Walmart’s experience building A…
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[AAA] In 'Access All Areas' shows we go behind the scenes with the crew and their friends as they dive into complex challenges that organizations face—sometimes getting a little messy along the way. This week, we address the ‘big rocks’ that can obstruct or delay successful outcomes in organizational transformations. Dave, Esmee, and Rob are joined…
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When did you last pause to consider what it takes to turn daring ideas from a lab into reality? In this episode of Tech Talks Daily, I spend time with Mike Otworth, Executive Chairman of Innventure, whose career reveals what happens when breakthrough technology leaves the safety of research and collides with real-world demands. Mike's view offers a…
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Tony Ambrozie from CVS Health and Arijit Sengupta from Aible share how their partnership is transforming enterprise AI development through rapid prototyping and human-centered design. Discover their proven methodology for moving from concept to production in just 30 days, why they treat AI agents like interns who need training and feedback, and how…
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AI Engine Optimization (AEO) is exploding—and it’s your chance to dominate before the big guys catch up. In this forward-looking episode, Andrew Anderson explains why AEO is tailor-made for local and brick-and-mortar businesses, and how it’s already outperforming traditional SEO in speed, affordability, and results. Andrew breaks down why AI-based …
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The Future Focused CXO is the podcast for C-level executives aiming to scale their organizations, lead through transformative challenges, and stay ahead in adopting cutting-edge technologies like Artificial intelligence. Each episode explores actionable leadership strategies, insights on managing rapid organizational change, and real-world examples…
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Today’s guest is Annabel Romero, Specialist Leader focusing on AI for Drug Discovery at Deloitte and a structural biologist by training. Deloitte is a global consulting firm known for its work in digital transformation, data strategy, and AI adoption across regulated industries. Annabel joins Emerj Editorial Director Matthew DeMello to explore how …
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Agility can often get framed as driving massive transformation—but sometimes it’s the milliseconds that matter. When every digital moment counts, small gains in speed and efficiency can have a disproportionately large impact on customer lifetime value and brand loyalty. If you could speed up every digital interaction your customers have with your b…
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Episode 112 Work Smarter, Sell Faster: The Neuroscience of Aroma-Fueled Teams with Jessica Wiehle Frederick Dudek (Freddy D) Copyright 2025 Prosperous Ventures, LLC Today’s chat is all about the powerful effect of scent and how it can totally transform our lives and businesses. We’re hanging out with Jessica Wiehle a clinical aromatherapist who dit…
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In this episode of Tech Talks Daily, I sit down with Nathan Thomas, Director of Innovation, Ricoh Europe, who oversees innovation across Ricoh Europe. Nathan joined me to unpack new findings from Ricoh’s study of thousands of workers and business leaders across Europe. We discussed why some countries are advancing in terms of workplace productivity…
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Welcome back to eCommerce Fastlane! Today, we’re diving into the world of challenger brands and what it really takes to break into—and win—in a market dominated by legacy giants. If you’ve ever walked down the cleaning aisle, you know it’s ruled by “Big Clean”—massive CPG players with decades of brand equity. But what happens when a new player, pow…
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What happens when a nonprofit organization builds customer service operations that directly advance their mission? In this fascinating conversation with Andie Ewing, Chief Operating Officer of Unbound, we explore how this international development organization has reimagined what customer experience can achieve. Operating across 17 countries in Afr…
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Attila Bessenyei, CEO of Laurel Retail, has been in the retail industry for over a decade, and joined Joseph Lohmann on this week’s episode of Retail & Change to discuss how Laurel Retail seeks to improve the retail space. Want to be a guest on Retail & Change? Reach out to us today! For more Retail & Change episodes, and all CPI ThoughtCast, check…
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Summary In this episode of The Brand Behavior, host Juntae DeLane discusses the transformative power of personalization in marketing with guests Colby Flood and Sarah Fruy. They explore how brands can create unique customer journeys through effective personalization strategies, the importance of data-driven marketing, and the balance between person…
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After generating over $2 billion in organic leads for clients across industries, Andrew Anderson is here to share the real secret to consistent, long-term growth: showing up with value—day after day, week after week. In this insightful and practical episode, Andrew pulls back the curtain on what’s worked over 20+ years in marketing. He explains why…
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We’re seeing a huge leap in potential when it comes to what AI can accomplish in industrial settings. Not only can it catch errors, it can provide intelligent insights to prevent them in the first place, reduce waste, save costs, and improve processes. Recorded live from Automate 2025, we sat down with Alvin Clark, Senior AI Engineer at NVIDIA, to …
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Send us a text! (Your number stays private) Feel like your marketing sounds…just like everyone else’s? It might be missing the one thing that truly sets you apart: your story! In this episode, I’m joined by marketing expert, Mary Czarnecki, to explore how storytelling isn’t just fluff - it’s one of the most strategic tools you can use to connect wi…
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Today’s guest is Yunke Xiang, Global Head of Data Science for Manufacturing, Supply Chain, and Quality at Sanofi. Yunke joins Emerj Editorial Director Matthew DeMello to discuss the challenges that slow AI adoption in life sciences manufacturing, highlighting how fragmented data systems and legacy infrastructure create hurdles for AI initiatives. I…
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We aired this episode a little while ago but wanted to share it again because we think there are some great insights for B2B marketers within it. Today we’re going to talk about using personalization to create more engaging and inspiring stories for B2B brands. To help me discuss this topic, I’d like to welcome Tiffany Grinstead, Vice President – P…
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When was the last time you truly paused to consider how far artificial intelligence has come and where it’s heading next? On today’s episode of Tech Talks Daily, I dive into this fast-moving frontier with Mo Cherif, Vice President of Generative AI and Innovation at Sitecore. This conversation explores what 2025 holds for agentic AI and why this tec…
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Customer satisfaction doesn't guarantee retention, and challenging conversations are often essential for genuine success. Strategic CSM from Outreach.io, Alex Glick shares his experiences losing an enterprise account just months into a role and how it reshaped his entire approach to customer success. • Happy customers still churn when they don't se…
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Recorded amidst the buzz of the IT Press Tour in Palo Alto, this episode explores the evolving world of data intelligence through a candid conversation with Amanda R. Lee, Vice President, Marketing Analyst & Public Relations, DDN. Sitting under the California sun, I had the opportunity to unpack how DDN is helping some of the most data-intensive or…
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You can have the prettiest funnel in the world… But if the words inside it don’t resonate, it won’t convert. I’m not a copywriter, but because I build funnels, I get asked about messaging all the time. And one of the biggest things that makes a difference? Voice of customer. In this episode, I’m sharing the exact tips I give my clients (and my husb…
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What if your business never missed another lead—even at 2:00 AM? In this episode, Andrew Anderson reveals why Voice AI is a secret weapon for small businesses ready to compete at a big-league level. Whether you’re a roofer, lawyer, HVAC tech, or local service provider, this tool answers calls, sets appointments, gives quotes, and never takes a day …
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Send us a text Disclosure: Some of the links above are affiliate links. This means that at no additional cost to you, we may earn a commission if you click through and make a purchase. Thank you for supporting the podcast! For more information, visit our website at biggestgoal.ai. Want more valuable content and helpful tips? Explore our Courses/Pro…
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Are you struggling to navigate competing demands in your business and personal life? What if you could embrace both sides of seemingly contradictory choices? In this episode, Stacy Sherman and Professor Wendy Smith explore the power of "both/and thinking" to make more creative, flexible, and impactful decisions. Learn how to shift from either/or mi…
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In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Alexandra from FeedCheck, a reputation management solution for restaurants and brick-and-mortar locations. They discuss the importance of managing online reputation from a single platform, the challenges businesses face without such solutions, and how FeedChe…
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Is your CMS holding your creativity—and marketing growth—hostage? When speed and agility are everything, most marketing teams are still stuck in the slow lane—waiting on developers to publish updates, launch campaigns, or even fix a typo. Sound familiar? Today’s guest says it’s time for marketers to take the wheel. Mark Wheeler, Chief Marketing Off…
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How can organizations protect their most valuable asset, data, while harnessing its true potential through AI-driven insights? These are the questions I set out to answer on the recent IT Press Tour in Silicon Valley. In my latest conversation at the Santa Clara offices of Cohesity, I sat down with Sanjay Poonen, President and CEO, to discuss how t…
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Want to dominate your competition? It starts with asking the right question—how do I serve better than anyone else? In this high-value episode, Andrew Anderson lays out what it really takes to pull ahead of the pack: content that educates, builds trust, and delivers real solutions before a customer ever pays you a dime. From SEO and mobile speed to…
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Have you ever paused to think about how the humble login has quietly become one of the most vulnerable points in cybersecurity? In this episode, I spoke with Matt Caulfield, Vice President of Identity Products at Cisco, to understand why identity is now the prime target for attackers and how Duo is evolving to meet that threat head-on. Matt explain…
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Have you ever wondered what happens when cutting-edge network technology meets the rugged frontlines of wildlife conservation? In this episode, I sat down with Sophie Maxwell, the driving force behind the Connected Conservation Foundation, to understand how digital infrastructure and real-time data are changing the odds for endangered species and l…
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Episode 111 How to Grow Smarter: Laura Patterson on Strategic, Customer-Centric Growth Frederick Dudek (Freddy D) Copyright 2025 Prosperous Ventures, LLC We dive deep into customer-centricity with Laura Patterson, a true powerhouse in growth strategy and the brains behind VisionEdge Marketing. Laura’s got over 30 years of experience and a no-nonsen…
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Ever wonder why some AI responses feel generic while others sound like they were written just for you? In this short and powerful episode, Andrew Anderson explains the key difference between using ChatGPT (or Grok) with a simple prompt—and using a custom-trained agent. An “agent” isn’t just a chatbot—it’s your personalized AI assistant, trained on …
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Talking wireless at Cisco Live brings you face to face with what tomorrow’s connectivity looks like, and my recent chat with Matt McPherson, Enterprise Wireless CTO at Cisco, and Jerome Henry, standards guru and author, did precisely that. When two people this deep in the trenches start describing how our networks cope with thousands of devices at …
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In this thoughtful conversation, we explore the transformative role of AI in healthcare. From over a thousand FDA-approved AI-enabled medical devices to breakthroughs in medical imaging, the discussion highlights the importance of trust, transparency, and bias mitigation. Join Tracy Ring, Chief Data Officer and Global Generative AI Lead for Life Sc…
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