Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discove ...
…
continue reading
Cx Strategy Podcasts
Experience Better: The CX Podcast delivers customer success stories, interviews, research, and more. Tune in every other month as we uncover the secrets behind great customer experience. Visit kubra.com/podcast for more information.
…
continue reading
Are you ready for CX Unhinged? For building better experiences? Hosted by Bob Azman, this show digs into the trends, tools, and tactics that are transforming the way businesses connect with their customers. Get ready for thought-provoking interviews, expert advice, and the latest insights straight from the world of CX. Whether you're aiming to enhance your strategy or discover new ways to drive customer satisfaction, grab your notebook - Bob and his guests have got you covered. Make sure to ...
…
continue reading
Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.
…
continue reading
Hosted by Brooke Sellas, CEO of B Squared Media and a leading voice in social care, this podcast explores the untapped power of using social media to create unforgettable customer experiences. Each week, Brooke dives into real-world strategies, industry trends, and actionable insights to help brands level up their CX game on social. You’ll hear candid interviews with top CX and DCX experts, learn from inspiring case studies, and get answers to your burning social care questions in the “Care ...
…
continue reading
Welcome to Inside Commerce, your independent guide to ecommerce success. Hosted by seasoned consultants James Gurd & Paul Rogers, our weekly podcast delivers clear, unbiased insights backed by decades of industry expertise. Formerly known as Re:platform, Inside Commerce is your go-to resource for navigating the fast-paced world of ecommerce and planning for performance improvements. Get weekly updates to keep pace with the latest trends, expert interviews, and real-world case studies to stay ...
…
continue reading
If you’re exhausted by traditional approaches to CX, impatient with the stunning lack of progress in the field, and done re-hashing the “best practices” that don’t change anything, you’ve found your podcast. Here’s what we know: Companies gain competitive advantage through exceptional customer experience, and customer insights are the best decision-making tool there is. But traditional CX approaches have run their course and it’s time for the next revolution in CX. Tune in every two weeks as ...
…
continue reading
1
Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe | Customer Experience Strategy Expert
6
555
Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service. Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new tec ...
…
continue reading
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide. Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, a ...
…
continue reading
Presented by CX Influencer of the Year 2024, Christopher Brooks. The CX Superheroes podcast, with over 50 episodes brings you insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their strategies. Either they define best in class or are pushing the boundaries for the next generation of customer experience. From strategy to delivery, from SMEs to Enterprise customer centricity, all aspec ...
…
continue reading
Customer experience (CX) is evolving faster than ever—are you keeping up? Breaking the Blueprint is the podcast that challenges conventional thinking and explores what it really takes to deliver exceptional CX in today’s world. Hosted by Vinay Parmar & Iqbal Javaid, two industry veterans with decades of experience in CX strategy, technology, and leadership, this podcast brings you insightful conversations, expert perspectives, and real-world strategies to bridge the gap between technology, p ...
…
continue reading
Your front row seat to the world of experiences | Bi-weekly episodes
…
continue reading
CX lessons from CX leaders, from around the world
…
continue reading
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of jo ...
…
continue reading
1
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
3101
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
…
continue reading
With over 100 episodes, the Experience Strategy Podcast is that secret superpower that helps strategists around the world grow their business acumen. Your hosts, Aransas Savas, Joe Pine, and Dave Norton discuss the most important topics in the business world, but they do it by focusing on the experiences and transformations that customers attain.
…
continue reading
Welcome to The Intangible Brand, where we explore the connection between employee experience and client experience, and the hidden forces that make brands stick. Each episode offers practical insights and inspiration for building a brand people are proud to work for — and eager to work with. The Intangible Brand is brought to you by Cline and TOKY. Say [email protected]
…
continue reading
B2B marketing strategy grows ever more complex, with marketers needing to understand strategy, marketing technology, e-commerce, customer success, and more. This show covers it all, from a Business-to-Business perspective. From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The ...
…
continue reading
Voices of CX is a Customer Experience podcast hosted by Mary Drumond where she interviews top marketers, industry experts, thought leaders, and academics on how their markets overlap with CX. The topics of this podcast focus on technological innovations in data science, market research and surveys; behavioral analytics and design; the implementation of Artificial Intelligence for marketing platforms, and how all these factors are revolutionizing the way companies dialogue and deliver memorab ...
…
continue reading
The CX Show is Glia's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.
…
continue reading
1
Data Gurus Podcast | Insights on Business Strategy, Mergers and Acquisitions, Market Research & Data Collection
Sima Vasa
2251
Welcome to the the Data Gurus Podcast! The world around us is changing faster than ever before. From automation, artificial intelligence, big data, geo-location to every aspect of how we work and live. This includes DATA. Welcome to Data Gurus Podcast… our mission is to bring you a real life perspective on what’s happening in the data industry and how successful companies and individuals in this niche navigate through the sea of change. Encouraging you to Be Bold, Be Brave and Be Fearless – ...
…
continue reading
1
Competitive CX | Conversations for Financial Services Professionals Tackling Client Experience Challenges
Melanie Aimer, Adam Grainger, Hamish Taylor
010
Welcome to Competitive CX, the podcast that dives deep into client experience in the financial services industry. Hosts Melanie Aimer, Adam Grainger, and Hamish Taylor guide listeners through the critical role of client experience (CX) and share insights on navigating its challenges and opportunities. With over 20 years of experience, Melanie Aimer champions client experience across capital markets, asset management, private banking, and wealth management. Adam Grainger, from his organizatio ...
…
continue reading
.
…
continue reading
"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
…
continue reading
Digital Nexus brings you inside Australia’s AI frontier. Hosts Chris Sinclair and Mark Monfort sit down with founders and leaders shaping the market, uncovering the products, journeys, and ideas driving AI adoption. Smart, unfiltered, and a little cheeky — it’s your backstage pass to the people redefining Australia’s tech future (and the world of course). Mark Monfort, the tech wizard behind the @AusDefi Association and NotCentralised, isn't just a name—he's a legend. With blockchain fin-tec ...
…
continue reading
1
Trust Builders Podcast: for CX, EX and Marketing Professionals ♥ Adoreboard
Trust Builders Podcast
019
Trust Builders podcast for customer experience (CX), employee experience (EX) and marketing Professionals who want to build trust for better loyalty and retention. Hosted by Chris Johnston & Alex Genov. Made with ♥ by Adoreboard https://adoreboard.com/podcasts.
…
continue reading
1
AI Proving Ground Podcast: Exploring Artificial Intelligence & Enterprise AI with World Wide Technology
World Wide Technology: Artificial Intelligence Experts
047
AI deployment and adoption is complex — this podcast makes it actionable. Join top experts, IT leaders and innovators as we explore AI’s toughest challenges, uncover real-world case studies, and reveal practical insights that drive AI ROI. From strategy to execution, we break down what works (and what doesn’t) in enterprise AI. New episodes every week.
…
continue reading
CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions ...
…
continue reading
If you’re an online seller, ecommerce operator, DTC brand builder, or aspiring ecom entrepreneur, this podcast is for you. We help you master digital marketing and sales — so you can grow your online store faster and smarter. Discover what’s working now to sell on Amazon, Shopify, TikTok, and beyond, with insights on MarTech, D2C, B2B, social media, paid ads, AI, dropshipping, and more. We focus on the tools and tactics that really matter. Hear from top ecommerce and marketing experts sharin ...
…
continue reading
Welcome to Insightful Leaders. I’m your host Ryan Stuart and this is the show where I interview proven leaders in Customer Insights and CX who share their stories, strategies, and insights to drive meaningful change at your organization.
…
continue reading
DISQO's podcast features the brightest minds fueling product teams. Subscribe to learn how product management and strategy are being driven by putting customer experience (CX) front and center. Learn more and subscribe at tipm.feedbackloop.com
…
continue reading
Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with cont ...
…
continue reading
Tchicaya Ellis Robertson, Ph.D., is a self-proclaimed quant geek with a focus on eXperience measurement. On All Things X, Dr. T explores the study, practice, and measurement of eXperience with academics, practitioners, and insights professionals. Listeners can expect to learn best practices, hear exciting new insights, and/or pick up a few new nuggets about eXperience that they can get really excited about! #AllThingsX
…
continue reading
Clued In with Lou Carbone is an opportunity to hear from Lou and guests. Recognized globally at forefront of the creation of experience management as a business discipline Lou will expand your perspectives. The impact you can make in the CX, EX, and Patient Experience space will be enhanced by Lou’s distinctive and unique vision and foresight in the space. Lou is the author of Clued In, How to Bring Customers Back Again and Again; numerous widely cited academic articles, 100’s of lectures at ...
…
continue reading
Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host ...
…
continue reading
Owning the Outcome is a podcast about the bold bets, hard lessons, and breakthrough moments that define success in the HubSpot ecosystem. Hosted by Sarah McDevitt, HubSpot’s Sr. Director of Partner Strategy, each episode dives into real conversations with the leaders rewriting the rules in an AI-first world—and owning their share of a $30B opportunity along the way.
…
continue reading
Analytics Neat is a weekly podcast that delves into the world of media, marketing, and analytics. We'll cover hot topics in the industry and highlight why it matters and what you should do about it. A short-format podcast with new episodes every Monday.
…
continue reading
The Canadian healthcare marketing industry is full of personal, impactful, and fascinating stories. The PharmaBrands Podcast is proud to celebrate these stories from people, brands, organizations and businesses who are making a difference. For more PharmaBrands content and experiences visit PharmaBrands.ca
…
continue reading
In-depth conversations with industry leaders.
…
continue reading
Welcome to The Multifamily Podcast Hosted by Ronn Ruiz and Martin Canchola, Co-Founders of ApartmentSEO.com. Join us for insights into apartment marketing, multifamily real estate, trends and news.
…
continue reading
"The user experience is a metric." Brief high-level practical design strategy thinking and strategy by Michael Schofield. metric.substack.com
…
continue reading
The AI in Financial Services is for non-technical financial services leaders looking to find AI opportunities, build an AI strategy, and deliver ROI. Each week, Emerj AI Research team (and CEO Daniel Faggella) interview leaders from global financial services firms and unicorn AI startups to get to the heart of AI ROI - uncovering what's working and what's not working for FinServ leaders. Visit our advertising page to learn more about reaching our executive audience of AI adopters in the worl ...
…
continue reading
1
Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
107120
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
…
continue reading
Meet the humans designing the future. Go behind the scenes to meet the people designing what's next in the world of products, services and experiences. Brought to you by frog, your global reinvention and experience partner. frog is part of Capgemini Invent. www.frog.co
…
continue reading
DMN covers all aspects of digital and data-driven marketing. A resource for marketing and senior sales professionals, decision-makers and key influencers within their organizations. Readers depend on our brand for unbiased, clear, incisive reporting on the topics that matter most to their profession, including innovative use of data, strategy, and technology across all marketing channels.
…
continue reading
Welcome to The Delighted Customers Podcast — your go-to resource for practical insights and thought leadership in leadership, change management, and customer experience. Ranked among Apple's Top 20 in U.S. Management and featured in Forbes, we deliver expert tips and inspiring stories to help you lead with impact and drive meaningful change.
…
continue reading
1
EP317: Unlocking Profit - The ROI of Building Accessible Websites, With Industry Expert Bet Hannon
49:55
49:55
Play later
Play later
Lists
Like
Liked
49:55
Here's why you should listen to this podcast... 25% of adults worldwide are affected by disability, whether temporary or ongoing, and they control around $8 trillion in disposable income. When you're not focusing on accessibility, you're leaving money on the table as an ecommerce brand. Chapters: [00:30] Introduction to Web Accessibility [06:00] Un…
…
continue reading
1
Why Social Listening Should Change Your Entire Content Strategy
8:55
8:55
Play later
Play later
Lists
Like
Liked
8:55
Ever feel like your social feed is full of noise? In this episode, I’m breaking down how to cut through that chaos and extract the signal—the emotions, the expectations, the hidden stories your audience is actually trying to tell you. We’ll talk about: Why your customers are already writing your next campaign brief A simple framework to turn insigh…
…
continue reading
1
Customer Experience Superheroes - S16 E1 - Jacob Moelter - Managing so more than service tickets
41:37
41:37
Play later
Play later
Lists
Like
Liked
41:37
In this episode, we speak with Jacob Moelter, of SupportNinja. The conversation explores how support teams can move far beyond traditional ticket resolution and contribute directly to customer loyalty, operational clarity, and long-term business growth. In conversation with Lexden CX Head of Consulting, and CX Superheroes podcast host, Jacob explai…
…
continue reading
1
Why Insights Need a Spotify Moment with Casper Henningsen of GetWhy
15:31
15:31
Play later
Play later
Lists
Like
Liked
15:31
Host Sima Vasa talks to Casper Henningsen, CEO and Co-Founder of GetWhy, about reimagining insights through technology, empathy and human connection. Casper shares his unconventional journey from professional sports to entrepreneurship, highlighting how patience, curiosity and deep understanding of human behavior have shaped his company’s mission t…
…
continue reading
1
Rethinking the Customer Journey: Text-to-Buy, Post-Purchase Wins & Alternative Media
1:14:36
1:14:36
Play later
Play later
Lists
Like
Liked
1:14:36
This week, the team breaks down how operators should be thinking about Q4 performance, offer strategy, and what it really takes to evolve beyond the traditional “discount + ads” playbook. We get into why some brands are rolling out first-ever sitewide promotions, how seasonal bundles create new revenue moments, and how text-to-buy flows, post-purch…
…
continue reading
1
Cisco President Jeetu Patel and WWT CEO Jim Kavanaugh on the Role of AI, Cloud and Cyber in Digital Transformation
45:52
45:52
Play later
Play later
Lists
Like
Liked
45:52
In this episode of the AI Proving Ground Podcast, WWT Co-founder and CEO Jim Kavanaugh and Cisco President Jeetu Patel break down the real constraints shaping the AI era and explore why platforms will define the next decade of enterprise innovation. They'll also talk about how secure, scalable architectures enable organizations to innovate confiden…
…
continue reading
1
#72: Concept to acquisition with Chris Tilkov, DocuSketch
19:45
19:45
Play later
Play later
Lists
Like
Liked
19:45
Many entrepreneurs dream of scaling a niche product, achieving market dominance, and ultimately securing a successful exit—but few actually make it happen. How do you take an idea from concept to acquisition, and what key lessons can other business leaders, including marketers, take from that journey? Joining me today is Chris Tilkov, General Manag…
…
continue reading
1
Best Leadership Advice: 200th Doing CX Right Podcast Highlights
48:12
48:12
Play later
Play later
Lists
Like
Liked
48:12
What's the best leadership advice you've ever received or given? For her 200th episode of Doing CX Right, host Stacy Sherman shares a curated collection of the most memorable and actionable leadership wisdom from the show's renowned guests. Consider this a masterclass in leading with influence, featuring insight you can apply immediately to boost b…
…
continue reading
1
Alert: A Week of AI via WWT's Business Innovation Summit
4:21
4:21
Play later
Play later
Lists
Like
Liked
4:21
The AI Proving Ground Podcast team is proud to kick off a weeklong series of daily releases from WWT's Business Innovation Summit — bringing you unfiltered conversations with the visionary leaders shaping the next decade of artificial intelligence, cybersecurity, cloud and enterprise AI strategy. Featuring insights from executives at Cisco, Google …
…
continue reading
1
Balancing Personalization and Trust in AI-Driven Customer Experience - with Kyle Hathorn of FNBO
22:30
22:30
Play later
Play later
Lists
Like
Liked
22:30
Today's guest is Kyle Hathorn, Director of Customer Experience and Strategy at the First National Bank of Omaha. FNBO is a regional bank founded in 1857 that provides retail and commercial banking services across eight states. Kyle brings extensive experience in designing customer journeys and integrating technology to meet evolving expectations. K…
…
continue reading
1
#269: School Needs a CX Makeover: Here is How with Leonard Sommer
32:18
32:18
Play later
Play later
Lists
Like
Liked
32:18
Leonard Sommer argues schools are stuck in an industrial model and kill creativity. He shares proven examples and methods to redesign student experience. Learn why culture, not curriculum, matters and how businesses can partner with schools to prepare future workers and protect human creativity in the AI era. About Leonard Sommer Since 2014, Leonar…
…
continue reading
1
The New Leaders Rising as CX and AI Reshape the World
22:21
22:21
Play later
Play later
Lists
Like
Liked
22:21
Send us a text We continue our journey across continents and cultures, and this episode brings us together with Ladislau Batalha, a trusted leader who is helping shape the future of experience worldwide. From Dubai to Lisbon, Brazil to Vietnam, we see firsthand how our community is growing, connecting, and redefining what it means to create meaning…
…
continue reading
1
Rob McEwan and Michael Service from ChangeMakers on the Power of Perspective When Navigating Change.
41:18
41:18
Play later
Play later
Lists
Like
Liked
41:18
On this episode of The PharmaBrands Podcast, we welcome not one, but two guests to the show: Rob McEwan, EVP of Health, and Michael Service, SVP of Healthcare Strategy at Changemakers. In a world where the lines between marketing, PR and reputation management are more blurred than ever, Michael and Rob share their views on the value of a multidisci…
…
continue reading
1
The ROI of Saying Thank You: How Gratitude Builds Customer Loyalty
6:51
6:51
Play later
Play later
Lists
Like
Liked
6:51
This episode drops right before Thanksgiving, so naturally we’re talking about gratitude. But not in the fluffy, feel-good way. I’m talking about how gratitude can actually become one of your strongest customer retention strategies. In this episode, I’ll break down how simple “thank you” moments can be measured, scaled, and turned into real revenue…
…
continue reading
1
Ep 12 - Becoming “Brand On” | Brandon Coleman Jr
1:05:47
1:05:47
Play later
Play later
Lists
Like
Liked
1:05:47
Watch this episode on YouTube In this episode of The Intangible Brand, Jerry and Carl talk with Brandon Coleman Jr., a brand strategist, speaker, and author who has spent five decades helping organizations understand what brand really is and how culture shapes it. Brandon shares the stories and lessons that shaped his philosophy, from early mentors…
…
continue reading
1
Building Sovereign, National-Scale AI with Core42’s Edmondo Orlotti
46:41
46:41
Play later
Play later
Lists
Like
Liked
46:41
Core42 Chief Growth Officer Edmondo Orlotti dives into how Core42 and G42 are building sovereign, national-scale AI infrastructure and what enterprises can learn as they face their own challenges with data governance, GPU scarcity, fragmented environments and global regulatory pressure. Support for this episode provided by: Thales More about this w…
…
continue reading
1
Friendly Fraud: The Silent Killer Putting Your Ecommerce Margins At Risk — Simon Wijckmans | How To Stop Friendly Fraud, Why It Kills Your Margins, How To Prevent Chargebacks, What A 0.5% Fraud Rate Really ...
20:21
20:21
Play later
Play later
Lists
Like
Liked
20:21
In this episode, we dive into the silent profit killer known as friendly fraud and chargebacks. Simon Wijckmans, Founder and CEO of C-SITe, shares how these false chargebacks risk your margins and payment accounts. He explains what friendly fraud is, why it's so hard to fight, and how client-side security intelligence, combined with new programs li…
…
continue reading
1
Lessons Learned From the Latest Storm Season
12:12
12:12
Play later
Play later
Lists
Like
Liked
12:12
As storm season winds down, utilities are taking stock of what they’ve learned to prepare for what comes next. In this episode of Experience Better: The CX Podcast by KUBRA, guest host Cali Johnston revisits highlights from a recent KUBRA webinar exploring how utilities can enhance their storm-season communication strategies. Featuring Todd Clement…
…
continue reading
1
Are machines making marketers more human? - Interview with Elizabeth Maxson of Contentful
31:28
31:28
Play later
Play later
Lists
Like
Liked
31:28
Today’s episode of the Punk CX podcast features a discussion I recently had with Elizabeth Maxson, CMO at Contentful, a digital experience platform trusted by more than 4,200 companies around the world. Elizabeth joins me today to talk about a research report they recently published called When Machines Make Marketers More Human, whether marketers …
…
continue reading
1
How We Track Revenue and Ad Spend Hourly During Cyber Five
1:13:30
1:13:30
Play later
Play later
Lists
Like
Liked
1:13:30
As we head into the final days before Cyber Five, this episode is all about going from daily pacing to true intraday pacing - the level of granularity operators need when every hour can swing the entire BFCM weekend. We break down how we monitor hourly revenue and ad spend across Meta, Google, and more using tools like Northbeam and Supermetrics, a…
…
continue reading
1
#71: Optimizing the handoff between marketing and sales with Gabe Lullo, Alleyoop
21:58
21:58
Play later
Play later
Lists
Like
Liked
21:58
We've spent a decade trying to align marketing and sales. What if the very metric we created to bridge the gap—the MQL—is actually the thing that's perpetuating the rivalry between them? Agility requires a willingness to challenge the foundational metrics we've built our go-to-market strategies on. It demands that we replace gut feelings and legacy…
…
continue reading
1
AI vs The Creative Industry: Why It’s Changing for Good | with aiCandy Founders
1:16:20
1:16:20
Play later
Play later
Lists
Like
Liked
1:16:20
Can you shoot a Cannes-level ad with no cameras, a fraction of the budget and a 99% lower carbon footprint? That’s exactly what Kent Boswell and Marcus Tesoriero are doing with aiCandy, one of the first AI film production studios built for brands and agencies. In this episode of Digital Nexus, we unpack how they’re turning “impossible” ideas from o…
…
continue reading
1
STOP Losing Money: How to Implement Profit First — Karl O'Brien | How To Find Your Hidden Cash Cows, What “Profit First” Means, How To Use Contribution Margin, Why Discounting Harms LTV, And Why Acquiring ...
24:21
24:21
Play later
Play later
Lists
Like
Liked
24:21
In this archive episode, we dive into the concept of “Profit First” E-commerce and why focusing solely on revenue can lead to big surprises. Karl O'Brien, Co-Founder of Store Hero, an e-commerce analytics tool, shares how their system helps store owners avoid common financial pitfalls by shifting their focus from top-line sales to bottom-line profi…
…
continue reading
1
#268: AI Won't Fix Bad CX But It Will Expose It with Rajat Chawla
25:53
25:53
Play later
Play later
Lists
Like
Liked
25:53
This episode shows how AI magnifies both strengths and gaps in customer experience. Rajat Chawla explains why AI exposes bad CX, how invisible effortless experiences look, and what leaders must do on culture, accountability, and journey design using Taco Bell, KLM, and Starbucks examples. About Rajat Chawla Some highlights about Rajat Chawla: - Asi…
…
continue reading
1
Vietnam’s Sophisticated Customer: Redefining Value in CX
44:54
44:54
Play later
Play later
Lists
Like
Liked
44:54
Send us a text Vietnam is one of the few places where customers can spot weak value almost instantly. In this episode of CX in the Wild, we’re in Ho Chi Minh City with Amalia Goux, a Romanian CX strategist who has spent the past eight years helping brands design experiences that genuinely resonate with Vietnamese consumers. We dig into why “value f…
…
continue reading
1
Why you need the I4JM in your life - Interview with Mark Smith and Ray Gerber
50:51
50:51
Play later
Play later
Lists
Like
Liked
50:51
Today’s episode of the Punk CX podcast features a discussion I recently had with Ray Gerber and Mark Smith, Co-Founders of the Institute for Journey Management (I4JM). We talk about customer journeys, where most people go wrong with them, some examples of customer journeys done right, where AI fits into all of this, the backstory to the Institute f…
…
continue reading
1
MFP E. 45: Solving the Multifamily Storage Problem – Featuring Lindsay Steiner, Owner at Bradyl Storage Solutions
50:17
50:17
Play later
Play later
Lists
Like
Liked
50:17
Welcome to The Multifamily Podcast with Ronn and Martin powered by ApartmentSEO.com. Today we’re talking about something that every apartment community deals with but doesn’t always solve well — storage. Our guest is Lindsay Steiner, co-owner of Bradyl Storage Solutions, a locally-owned, family-run business that’s been a leader in the multifamily s…
…
continue reading
1
Ben Robinson: If climate facts don’t change us, what will? Are immersive experiences the answer?
1:06:23
1:06:23
Play later
Play later
Lists
Like
Liked
1:06:23
In this conversation, Ben Robinson takes us on a journey from skateboarding in Liverpool and the golden age of UK clubbing, all the way into the cutting edge of immersive experience design and climate communication. Ben shares how those early subcultures. DIY, community-led, rebellious, and embodied shaped his worldview and eventually his career, l…
…
continue reading
1
#162 Compassionomics in Action: Measurable Impact for Business Leaders and Healthcare alike
38:40
38:40
Play later
Play later
Lists
Like
Liked
38:40
What if just 40 seconds of genuine compassion could tangibly lower a cancer patient's anxiety—and what if this "wonder drug" holds the key not just for healthcare, but for every leader who wants to create more fulfilling workplaces and customer experiences? The impact of this question is profound. On this episode of the Delighted Customers podcast,…
…
continue reading
1
EP316: Decoding Shopify's Strategy - What Shopify's Product Direction Means for Your Ecommerce Business
39:13
39:13
Play later
Play later
Lists
Like
Liked
39:13
Decoding Shopify's Strategic Shift: What It Means for Merchants In Gartner's recent Magic Quadrant, Shopify has gained significantly in Execution and Vision. Whilst analyst reports shouldn't be seen as definitive, what's interesting is charting Shopify's fast ascent from challenger to leader. In this podcast, James & Paul look at the key strategic …
…
continue reading
Customer expectations are shifting faster than most organizations can respond. In this episode of the AI Proving Ground Podcast, leaders from healthcare, utilities and retail break down how AI is redefining what “good” customer experience looks like — and how their industries are rethinking service models, operational workflows and human touchpoint…
…
continue reading
1
The Ultra-Rich No Longer Want Luxury Goods, They Want Purpose
21:52
21:52
Play later
Play later
Lists
Like
Liked
21:52
The conversation explores the evolving perception of wealth and meaning, highlighting a shift towards purpose-driven initiatives among wealthy individuals like Musk and Gates. Taken from the article in the Economist, entitled the Ultra-rich Are Giving Up on Luxury Assets, it discusses how traditional symbols of wealth are losing significance as peo…
…
continue reading
1
Leading Change Without Losing Connection with Tim Wragg of Human8
14:22
14:22
Play later
Play later
Lists
Like
Liked
14:22
On this episode, host Sima Vasa talks to Tim Wragg, CEO of Human8, who shares insights on leadership, AI’s role in research, and maintaining human connection in a rapidly evolving digital landscape. Tim discusses how trust, empathy and timing remain vital in an industry defined by data abundance and technological transformation. Key Takeaways: 00:0…
…
continue reading
1
What DTC Can Learn From Enterprise Media - with JMo, VaynerMedia
1:16:55
1:16:55
Play later
Play later
Lists
Like
Liked
1:16:55
This week, we’re joined by Jon “JMo” Morgenstern, Head of Investment at VaynerMedia, who manages over $1.5B in annual media spend across brands like Oreo/Mondelez, JP Morgan Chase, PepsiCo, and Yeti. JMo breaks down how enterprise advertisers think about channel mix, retail media, and allocating capital across Meta, TikTok, CTV, Amazon, and Walmart…
…
continue reading
1
264: No One-Size-Fits-All CX: Ty Givens on Playbooks, People and Performance
23:19
23:19
Play later
Play later
Lists
Like
Liked
23:19
Send us a text In this episode of Navigating the Customer Experience, we sit down with Ty Givens, the dynamic Founder and CEO of CX Collective, a consultancy known for building customer experience programs that scale while still feeling human. With a career that began at just 18 years old, Ty walks us through her remarkable journey from her first c…
…
continue reading
1
#70: Marketing measurement and the dark funnel with Chris Golec, CEO of Channel99
19:42
19:42
Play later
Play later
Lists
Like
Liked
19:42
This show is brought to you by Channel99, a B2B marketing technology company helping clients get more out of their spend with AI-powered decision-making. What if 99% of your target accounts see your marketing, but never click a single ad? How would you prove your value then? Agility requires a willingness to abandon outdated metrics, even when they…
…
continue reading
1
Stop Treating AI Like a Toy - Building real Workflows and AI Digital Twins w/ Tim Rayner
59:26
59:26
Play later
Play later
Lists
Like
Liked
59:26
In this episode of Digital Nexus, Chris and Mark are joined by Dr Tim Rayner — AI Philosopher, author of Hacker Culture and the New Rules of Innovation, and educator at UTS Business School — to unpack how AI can move from “smart autocomplete” to genuine teammates that help people think better, learn faster and build braver. If you’re a founder, pro…
…
continue reading
1
199. Want Business Growth? Focus on the Trillion-Dollar Deaf Customer Segment
34:09
34:09
Play later
Play later
Lists
Like
Liked
34:09
(Episode Previously Recorded LIVE & IN-PERSON) What's it like to be your customer? What if that customer can't hear? When support systems are built only on spoken instructions and sound prompts, they fail customers immediately. This systemic barrier exists across the entire customer journey, preventing critical tasks like changing a flight itinerar…
…
continue reading
1
How to Win Meta Ads with UGC (Finally) — Donatas Smailys | Why UGC Volume Wins, What Meta's Andromeda Algorithm Loves, Why Authentic Beats Polished AI, Why Trust Becomes Key, What Human-First AI Means ...
24:13
24:13
Play later
Play later
Lists
Like
Liked
24:13
In this episode, we dive into how AI is accelerating the shift in user-generated content for advertising. Donatas Smailys, Co-founder and CEO of Billo, shares why social algorithms now demand high-volume content, his view on using AI as a scaling tool for real human creators (not for generating fake humans), and the crucial role of authenticity and…
…
continue reading
1
Balancing Friction and Growth in Digital Fraud Strategy - with Karan Gandhi at Best Egg
21:21
21:21
Play later
Play later
Lists
Like
Liked
21:21
Today's guest is Karan Gandhi, Senior Director for Verification and Fraud at Best Egg. Best Egg is a consumer lending platform focused on responsible, data-driven credit access. Karan joins Emerj Editorial Director Matthew DeMello to explore how deepfakes, synthetic identities, bot attacks, and agentic systems are reshaping the fraud landscape and …
…
continue reading
1
#267: Mastering CX and Digital Innovation: Global Insights
36:52
36:52
Play later
Play later
Lists
Like
Liked
36:52
In this engaging episode Gregorio Uglioni welcomes Hussein M. Dajani, a visionary leader in customer experience and digital transformation. Hussein shares his journey through various leadership roles, highlighting his impactful work at Red Bull, Nissan, and Deloitte Digital. He discusses the importance of customer-centric strategies and the integra…
…
continue reading
1
From Cost Centre To Insight Hub - The Contact Centre Revolution Has Begun
1:09:09
1:09:09
Play later
Play later
Lists
Like
Liked
1:09:09
In this episode of Breaking the Blueprint, hosts Vinay Parmar and Iqbal Javaid sit down with Xander Freeman, Director at Call Centre Helper, to explore the future of customer experience and how empathy is reshaping leadership. They unpack why proximity and listening matter more than ever in a hybrid world, how digital intimacy is transforming servi…
…
continue reading
1
CX is reaching a tipping point - Interview with Jonathan Rosenberg of Five9
41:01
41:01
Play later
Play later
Lists
Like
Liked
41:01
Today’s episode of the Punk CX podcast features a discussion I recently had with Jonathan Rosenberg, who is the Chief Technology Officer and head of AI at Five9. Jonathan and I talk about why he believes CX is reaching a tipping point and what’s driving that, how things are likely to change for customers, agents, and businesses, what he’s seeing co…
…
continue reading
1
What We’re Putting Into Motion: Evolving Creative Strategy for Meta’s Andromeda Era (Bonus Episode)
1:26:19
1:26:19
Play later
Play later
Lists
Like
Liked
1:26:19
In this episode of Marketing Operators, Cody and Connor unpack the real impact of Meta’s Andromeda update and what creative diversity actually means today, plus how to optimize for it in an algorithm-driven environment. They break down how short-form, personalized feeds have reshaped the playbook, why we’ve shifted from the editor era to the creato…
…
continue reading
1
#161 Navigating the Post-Truth Era: Building Brand Trust with Emotional Inquiry
30:42
30:42
Play later
Play later
Lists
Like
Liked
30:42
Is it really possible to build trust with customers in a business landscape overflowing with misinformation and emotional volatility? That burning question is at the heart of my conversation with Michael Forsberg, Director of Client Experience at BrandTrust. In an era many call "post-truth," business leaders face steep challenges in distinguishing …
…
continue reading
Two articles caught our attention. The first was in The Hollywood Reporter about a new movie theater concepts with private rooms and high end food in New York. The second was a story about the power of IMAX in the movie industry, per the Wall Street Journal. In this episode, Joe Pine, Aransas Savas, and Dave Norton discuss the evolving landscape of…
…
continue reading
