Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discove ...
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Data Center Customer Success Podcasts
Explore the data center landscape with expert insights tailored for CEOs, sales professionals, marketers, customer success managers, product managers, and channel partner managers. From achieving sales targets to fostering team development and innovation, nurturing customer relationships, and optimizing go-to-market strategies, the Data Center Go-to-Market Podcast equips you with actionable strategies for success in the AI data center industry. The primary audience is go-to-market profession ...
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The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.
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Join us as we train our neural nets on the theme of the century: AI. Sonya Huang, Pat Grady and more Sequoia Capital partners host conversations with leading AI builders and researchers to ask critical questions and develop a deeper understanding of the evolving technologies—and their implications for technology, business and society. The content of this podcast does not constitute investment advice, an offer to provide investment advisory services, or an offer to sell or solicitation of an ...
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Astonishing growth. Resiliency. Quantum security. Imagine what could happen when “The data center strikes back?”... Join us global innovation leaders Kyndryl and Nokia for our new three-part podcast series as we explore the industry trends, customer use cases and game-changing technology solutions set to rock your data center’s world. In each episode, Peter Nass, an offering Manager from Kyndryl, will be joined by experts from Kyndryl and Nokia – two of today’s global leaders in technology, ...
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In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
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This is Bringing Data and AI to Life: the podcast you want to listen to for practical advice and insights into the latest innovations in data management and AI. You’ll learn how to realize transformative business outcomes by managing data to become a living and trusted asset, fueling your AI and data-driven initiatives. We aim to bring data clarity to the chaos and complexity surrounding Data and AI, speaking to industry experts and addressing head-on the many challenges of data management a ...
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The TechSurge: Deep Tech VC Podcast explores the frontiers of emerging tech, venture capital, and business trends, with conversations tailored for entrepreneurs, technologists, and investment professionals. Presented by Celesta Capital, and hosted by Founding Partners Nic Brathwaite, Michael Marks, and Sriram Viswanathan. Send feedback and show ideas to [email protected]. Each discussion delves into the intersection of technology advancement, market dynamics, and the founder journey, offe ...
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Interviewing leading revenue operators - reviewing the ever changing landscape of GTM operations to keep your revenue engine on track.
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Learn how to use digital transformation to differentiate, educate, build trust, improve competitive positioning, close sales faster without compromise, and scale revenue growth. Get step-by-step insights on how to build a media company for your niche that positions your brand and your team to win in today’s hypercompetitive marketplace. The primary audience is CEOs of U.S.-based B2B technology startups and scaleups that work in and around data centers, AI SaaS, and accounting and finance tec ...
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Each episode of the What It Means podcast features Forrester analysts providing their unique perspective on the latest news and trends impacting marketing, CX, and technology leaders.
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The American Public Power Association’s Public Power Now podcast brings listeners the latest news and insights from key public power utility executives, power industry players and APPA staff.
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Welcome to the Rethinking Revenue podcast, where we unbox the secrets to turbocharging the profitable growth of your company. Hosted by seasoned revenue expert Ed Porter, founder and chief revenue officer at Blue Chip CRO. Each episode features in-depth interviews with CEOs who share hard-fought lessons of success and failure, revenue leaders who are reshaping their profession, and other experts influencing the revenue go-to-market landscape. Sustaining profitable revenue growth is more than ...
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Interviews, analysis and research into the role, implementation, integration and usage of technology in retail. Covering Online including e-commerce, mobile and social commerce as well as Offline, local commerce and the merger of all Commerce. Interviewing CEOs and founders of retail startups and helping inform retailers on what is happening in #retailtech and how to navigate the waters.
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RevOps for Dual GTM Motions: AI, PLG, and the Tenacity Advantage with Alex Kean of Merge
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18:58Jeff sits down with Alex Kean, Director of Revenue Operations at Merge, to explore what it really takes to run RevOps across two go-to-market motions, enterprise sales and a new PLG product launch. Alex unpacks how his lean RevOps team supports Merge’s sales-led engine while prepping for a parallel PLG motion, without breaking existing systems. He …
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Ep. 139 Joshua Feinberg, CEO at DCSMI | Data Center Go-to-Market Podcast
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1:16:07https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) 🏢 In episode 139 of the Data Center Go-to-Market Podcast, you’ll unlock the secrets of successful data center and IT services marketing in this power-packed podcast episode! Joshua Feinberg breaks down the critical strategies for finding qualified p…
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Women, Working Smarter: Ritu Maheshwari on Mentorship, Leadership & AI
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43:32In the first episode of Women, Working Smarter, host Jennifer Docken (Product Marketing Manager, Calabrio) welcomes Ritu Maheshwari (VP of Product Management, Calabrio) to talk about her journey from engineering to product leadership. Ritu shares how mentors shaped her path, why building strong teams matters most, and what excites her about the fut…
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Importance of Community Engagement Tied to Data Centers Highlighted by Silicon Valley Power’s Nico Procos
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29:34By American Public Power Association
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Ep. 138 Jake Anderson, Head of Business of PVcase | Data Center Go-to-Market Podcast
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49:12https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) 🏢 In episode 138 of the Data Center Go-to-Market Podcast, you’ll unlock the secrets of data center site selection with Jake Anderson from PVcase! In this eye-opening podcast episode, learn how innovative software is transforming the complex world of…
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#261: Fans Favorite: Mastering Design Thinking: Igniting Innovation and Supercharging Transformation with Michael Lewrick
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33:30In this episode, Greg sits down with Michael Lewrick, bestselling author and design thinking expert, to unravel how the mindset of design thinking—beyond just tools—can spark innovation, drive transformation, and elevate business performance. Michael dives into real-world cases, shares his “50 tools” framework, explores how to measure innovation us…
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New Series Coming! Women Working Smarter with Jen Docken and Ritu Maheshwari
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3:31Get ready for an all-new series from Calabrio’s Working Smarter podcast! Hosted by Jennifer Docken, this series celebrates women leading the way in tech, contact centers, and customer service. In the preview episode, Jennifer teams up with Ritu Maheshwari from Calabrio to kick things off and share what’s to come.…
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From RevOps to AI Ops: Building Smarter, Leaner GTM Systems with Brandon Smith of QuotaPath
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21:49In this episode of RevOps Review, Jeff Ignacio welcomes Brandon Smith, Director of Revenue Operations & AI Strategy at QuotaPath, to break down how one-person RevOps teams can punch way above their weight using AI. Brandon shares how he’s driving ARR per head through intelligent automation, building custom apps on “Good Vibe Coding Fridays,” and te…
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The Playbook To Building AI-Driven Innovation at Scale with Karen Pfeifer of Pythian
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18:31AI this, AI that - but how many of us are actually extracting its complete value and making it work for us? In this episode of Bringing Data and AI to Life, host and GVP Solutions Sales and Business Development at Informatica, Amy Horowitz sits down with Karen Pfeifer, Chief AI Officer at Pythian, to unravel the complexities of enterprise data and …
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H-1B Visa Changes, Agentic Commerce, Optimizing Customer Reviews
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21:55Heading into the fourth quarter, there are no signs of a slowdown in developments that will keep business and technology leaders on their toes. This episode dives into the latest impacts of geopolitics on the tech industry and AI’s impact on commerce and buying networks.By Forrester
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Ep. 137 Joshua Feinberg, CEO of DCSMI | Data Center Go-to-Market Podcast
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1:37:11https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) 🏢 In Ep. 137 Joshua Feinberg, CEO of DCSMI | Data Center Go-to-Market Podcast, you’ll unlock the secrets of success in the data center ecosystem! In this power-packed podcast episode, Joshua Feinberg breaks down critical strategies for competing aga…
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Ep. 136 Steve Carlini, VP of Innovation and Data Center of Schneider Electric | Data Center Go-to-Market Podcast
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48:32https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) 🖥️ In episode 136 of the Data Center Go-to-Market Podcast, you’ll join host Joshua Feinberg and Steve Carlini, VP of Innovation at Schneider Electric, as they unpack the explosive world of data centers and AI! 🚀 This episode reveals the behind-the-s…
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Block CTO Dhanji Prasanna: Building the AI-First Enterprise with Goose, their Open Source Agent
59:43
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59:43As CTO of Block, Dhanji Prasanna has overseen a dramatic enterprise AI transformation, with engineers saving 8-10 hours a week through AI automation. Block’s open-source agent goose connects to existing enterprise tools through MCP, enabling everyone from engineers to sales teams to build custom applications without coding. Dhanji shares how Block …
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APPA’s Paul Zummo Details Recently Released Performance Indicators Survey
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7:37In the latest episode of Public Power Now, Paul Zummo, Director for Energy Efficiency Developments & Statistics at APPA, discusses APPA’s recently released 2024 APPA Performance Indicators Survey.By American Public Power Association
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The Data Center Strikes Back - Data center automation, the innovation you’ve been looking for
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17:29Automation has long promised faster service creation, fewer human errors, and simplified operations—yet most enterprises still haven’t automated even half of their data center network tasks. In this finale of The Data Center Strikes Back series two, Ivana Duvnjak, Senior Director of Network Automation Business, Nokia and James Knights, Principal Ar…
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The Data Center Strikes Back – Data Center Gateway: a new hope for enterprise connectivity
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23:16Enterprise applications demand massive compute, bandwidth, and secure cloud connectivity—and data center gateways are stepping into the spotlight. In this episode of The Data Center Strikes Back, Nokia’s Trini Grinspan, IP Consulting Engineer, and Kyndryl’s James Knights, Principal Architect, explore why DC gateways are critical to enterprise infra…
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The Data Center Strikes Back - AI’s force awakens
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24:36AI is transforming the enterprise—and data centers are at the heart of it. In this episode of The Data Center Strikes Back, Nokia's Clayton Wagar, Principal Consulting Engineer, and Kyndryl's James Knights, Principal Architect, unpack the rise of AI workloads, the surge in edge infrastructure investments, and the technical demands driving next-gene…
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#260: Employee Understanding: A Three-Pillar Framework for Designing a Great Experience and Driving Business Success
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29:44Annette Franz discusses her book on employee experience and emphasizes the connection between employee understanding and business success. She provides insights on culture, listening, and empathy as vital components for creating a positive workplace environment. About Annette Franz Annette Franz is a globally recognized thought leader, author, and …
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From Support Function to Growth Driver: Strategic Planning for Contact Centers | Episode 59
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24:59Mazen Moustafa, Director of Customer Service at Reliance Health, Egypt, shares two decades of cross-market customer operations and customer experience leadership. He introduces Then AI Happens, outlining practical AI use cases and workflows. Mazen also spotlights his security-awareness game Mission I.H.I., teaching youth to protect personal data. H…
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Scaling Smarter, Not Harder with James Kase, Associate Director of Revenue Operations at Healthie
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23:00James Case, Associate Director of Revenue Operations at Healthie, shares his non-linear journey into RevOps - from customer service to sales to operations - and the lessons he’s learned along the way. He breaks down how frontline experience shaped his empathy for sales teams, the importance of prioritisation and change management, and how Healthy i…
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Ep. 135 Joshua Feinberg, CEO of DCSMI | Data Center Go-to-Market Podcast
1:38:35
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1:38:35https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) 🏢 In episode 135 of the Data Center Go-to-Market Podcast, you’ll unlock the secrets of data center marketing and sales strategies in this power-packed podcast episode! Join Joshua Feinberg as he reveals game-changing approaches for generating leads,…
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Why Businesses Are Rejecting the AI They’ve Asked For: Agency CEO Elias Torres
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44:49Elias Torres has been building AI systems since 1999, from chatbots at IBM to co-founding Drift and now Agency. He believes businesses are caught in an expectation mismatch—demanding AI while rejecting it due to imperfection anxiety. Drawing from his experience scaling HubSpot, Elias explains why human-led customer experience doesn’t scale and how …
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Franklin PUD GM and CEO Victor Fuentes Details Workforce Strategies Including Successful Student Intern Program
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9:09Victor Fuentes, General Manager and CEO of Washington State’s Franklin PUD, discusses the launch of a successful student intern program at Franklin PUD and other efforts at the PUD to proactively address workforce issues facing the utility sector in the latest episode of Public Power Now. He also addresses the steps that Franklin PUD is taking to m…
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The Voice of the Customer: The Missing Link to Success | Episode 58
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30:06Karen Lam, Director of Customer Support at Top Hat, outlines a context-driven leadership style grounded in storytelling. She traces her path from retail to EdTech, culminating in managing support and shaping customer dialogue at Top Hat. “Every single company should have a Voice of the Customer program because it's the one way you're going to get a…
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Ep. 134 Roxxann Sczepanik, Partner of JCP (Joseph Chris Partners) | Data Center Go-to-Market Podcast
1:04:39
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1:04:39https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) 🏗️ In episode 134 of the Data Center Go-to-Market Podcast, you’ll join host Joshua Feinberg and executive recruiter Roxxann Sczepanik as they unpack the secrets of talent acquisition in the data center industry! 🚀 Learn how marketing budgets can rev…
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#259: Leading High-Performing Teams: Simple Habits of Fearless Leaders: Nick James
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38:56Learn how fearless leaders build high-performing teams. Nick James shares practical habits: start with why, create psychological safety, empower people, use candid feedback, and coach individuals. He also explains his Eighty20 coaching, leading agile change, and why radical transparency and backing your team matter in fast change driven by AI and t…
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CSQLs to ICP Fit: Building a RevOps Operating System with Danielle Kaetzer, VP of RevOps at Betterworks
25:34
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25:34BetterWorks’ VP of RevOps, Danielle Kaetzer, shares how to turn activity into pipeline - mapping the customer journey, standing up CSQLs with CS/AM, aligning marketing–SDR–AE playbooks, simplifying the stack, and shifting the scoreboard from “meetings booked” to opportunity creation and velocity.
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Why Great AI Solutions Start with Listening: Navigating the Data Quality Crisis with Joe Reis Part 2
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15:17So, you’ve got your data in place. Now what? The world of data collection, analysis and engineering is undergoing a massive overhaul and it can be hard to keep on. In part 2 of this Bringing Data and AI To Life episode, host Nick Dobbins, Worldwide VP and Field CTO at Informatica, and Joe Reis, bestselling author of "Fundamentals of Data Engineerin…
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Ep. 133 Joshua Feinberg, CEO of DCSMI | Data Center Go-to-Market Podcast
1:32:13
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1:32:13https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 133 of the Data Center Go-to-Market Podcast, you’ll unlock the secrets of go-to-market success in the data center industry! 🚀🔌 Join Joshua Feinberg as he reveals game-changing strategies for educating clients, building powerful marketing …
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Defining AGI, Measuring AI Search, Agency Swirl Continues
27:28
27:28
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27:28Are you wondering about the emerging technologies and shifting market dynamics that might shape your strategy for 2026 and beyond? Then this episode is for you. Get a detailed look at how three big shifts could dramatically impact plans and strategies for the year ahead (and get a preview for one of our upcoming 2026 Predictions reports, to boot).…
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Ep. 132 Howie Berry, Principal and Data Center Specialist of Avison Young | Data Center Go-to-Market Podcast
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52:47https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 132 of the Data Center Go-to-Market Podcast, you’ll unlock the secrets of data center real estate with Howie Berry from Avison Young! 🏢🔌 In this eye-opening podcast episode, you'll discover the intricate world of site selection, power inf…
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Pasadena Water and Power General Manager David Reyes Details Energy Storage Project
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19:02In the latest episode of Public Power Now, David Reyes, General Manager of Pasadena Water and Power in California, discusses how the utility is helping to achieve Pasadena’s goal of sourcing 100% of Pasadena’s electricity from carbon-free sources by the end of 2030 and provides details on a utility-scale Battery Energy Storage System being pursued …
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Big news - The Next Evolution of Contact Center WFM: Introducing Calabrio Workforce Intelligence
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22:55Hot off the press from Calabrio’s largest annual user conference, C3 in Dallas, comes the launch of Calabrio Workforce Intelligence - the next evolution of Workforce Management. With AI at the core, not bolted on, Calabrio Workforce Intelligence introduces capabilities like Predictive Actions, Agent Assist, and more to help organizations make smart…
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#258: Building the Future: AI, Avatars and the Power of Community
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29:08This episode explores avatars, AI, and community-driven value. Annika Kessel explains Cosmic Universe, ethical avatar design, NFTs, and community economies. Hear real risks like profile hacking and practical uses for brands, education, and mental health. Learn a human-centered view of AI and the future. About Annika Kessel Annika Kessel is a vision…
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Advanced AI Data Strategies for Contact Centers | Episode 57
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30:30Kimberly Agin, Head of Business Performance and Enablement, Voice & Chat Automation/Contact Center at KeyBank, traces a career across financial services and explains why the contact center is a live window into client needs. She details how journey data and recorded conversations reveal rich behavioral insights. She pairs this with enterprise data …
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Turning Customer Success Into a Revenue Engine with Andrea Bumstead, Founder of CS Impact
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31:05Andrea Bumstead, founder of CS Impact and fractional Chief Customer Officer, shares how she built her business by solving big challenges companies were too hesitant to commit to full-time. She explains why CS teams must tie themselves directly to revenue, the pitfalls of traditional QBRs and her 15-minute QBR framework, and how to forecast renewals…
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Ep. 131 Joshua Feinberg, CEO of DCSMI | Data Center Go-to-Market Podcast
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1:33:55https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 131 of the Data Center Go-to-Market Podcast, you’ll unlock the secrets of go-to-market strategies in the data center industry! In this power-packed podcast episode, Joshua Feinberg breaks down how businesses can transform their approach t…
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Ep. 130 Joshua Heath, President of WipeOS | Data Center Go-to-Market Podcast
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1:09:38https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) 🖥️ In episode 130 of the Data Center Go-to-Market Podcast, you’ll join host Joshua Feinberg and Josh Heath, president of WipeOS, as they unpack the fascinating world of IT asset disposition (ITAD) and data destruction! 🔒 This episode reveals insider…
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Building the "App Store" for Robots: Hugging Face's Thomas Wolf on Physical AI
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43:08Thomas Wolf, co-founder and Chief Science Officer of Hugging Face, explains how his company is applying the same community-driven approach that made transformers accessible to everyone to the emerging field of robotics. Thomas discusses LeRobot, Hugging Face's ambitious project to democratize robotics through open-source tools, datasets, and afford…
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Heartland Energy’s Casey Crabtree Provides Details on Data Center Rate Policy
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10:48In the latest episode of Public Power Now, Casey Crabtree, Director of Economic Development at Heartland Energy, a South Dakota-based joint action agency, provides details on Heartland Energy’s Demand-Adjusted Technology Advantage program, an interruptible data center rate policy, which was launched in March of this year.…
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#257: Toward a Post-Digital Society: Where Digital Evolution Meets People’s Revolution: Antonio Grasso
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33:09Antonio Grasso offers invaluable perspectives for anyone looking to understand the intersections of technology, business, and society. By embracing a human-centric approach to digital transformation, businesses and individuals can prepare for a future where technology supports and enhances human endeavors. About Antonio Grasso is the Founder and CE…
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The New Customer Support Model that Drives C-suite Support | Episode 56
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42:59Cynthia Patterson, Vice President of North American Customer Support at Antech Diagnostics, outlines a new customer support model that blends empathy with business metrics. She explains how aligning value propositions with customer experience creates both loyalty and executive buy-in. Cynthia discusses her team’s extraordinary results: 6% turnover,…
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AI & the New Frontier of GTM Ops with Hubspot’s Rich Archbold
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18:58In this episode of RevOps Review, Jeff Ignacio sits down with Rich Archbold, SVP at HubSpot, for a deep dive into how one of the most iconic GTM platforms is using AI, not just to scale workflows, but to rethink them entirely. Rich shares how HubSpot is applying AI across the customer journey, from CRM hygiene to guided selling, to coaching reps vi…
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Navigating the Data Quality Crisis & Demystifying The Data Ecosystem: Part 1 with Joe Reis
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24:17Today’s data ecosystem is less an absolute and more an ever-evolving mystery that’s always got eyes on it. Our eyes too - on the latest episode of Bringing Data and AI to Life, our host Nick Dobbins, Worldwide VP and Field CTO at Informatica, welcomes Joe Reis, bestselling author of "Fundamentals of Data Engineering" and Data Engineer, to explore t…
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Ep. 129 Joshua Feinberg, CEO of DCSMI | Data Center Go-to-Market Podcast
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1:28:37https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) 🚀 In episode 129 of the Data Center Go-to-Market Podcast, you’ll unlock the secrets to supercharging your data center sales and marketing strategy in this power-packed podcast episode! 💡 Join Joshua Feinberg as he reveals game-changing insights for …
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Olympic Sports Sponsorships, AI Agents In Customer Success And Manufacturing
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21:42As we move into September, we dig into new sponsorship options for brands and find out how AI agents are impacting the customer success function as well as the industrial manufacturing and supply chain industries.By Forrester
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Ep. 128 Yuval Bachar, Founder and CEO of ECL | Data Center Go-to-Market Podcast
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43:22https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) 🔋 In episode 128 of the Data Center Go-to-Market Podcast, you’ll join host Joshua Feinberg and Yuval Bachar, CEO of ECL, as they explore the revolutionary world of sustainable data centers! 🌍 In this eye-opening podcast episode, learn how hydrogen-p…
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Deal Velocity, Not Billable Hours: How Crosby Uses AI to Redefine Legal Contracting
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49:59Ryan Daniels and John Sarihan are reimagining legal services by building Crosby, an AI-powered law firm that focuses on contract negotiations to start. Rather than building legal software, they've structured their company as an actual law firm with lawyers and AI engineers working side-by-side to automate human negotiations. They've eliminated bill…
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Latest Environmental Regulation Developments Detailed by APPA’s Carolyn Slaughter
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14:55In the latest episode of APPA’s Public Power Now podcast, Carolyn Slaughter, Senior Director for Environmental Policy at APPA, provides an update on key environmental regulations of importance to the public power community including EPA’s proposal to repeal Mercury and Air Toxics Standards Rule Amendments. She also details what resources APPA offer…
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#256: Beyond the Theory: Creating Meaningful Experiences with Sam Stern
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30:10Sam Stern shares his unique perspective on bridging strategic insights with practical execution. He dives deep into the nuances of translating feedback into internal improvements at LinkedIn, highlighting the value of member voices in shaping user-centric solutions. Sam underscores the importance of emotional memory in customer experience design, e…
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