Best Data Center Customer Success Podcasts (2025)

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Using Artificial Intelligence to Unlock Hidden Insights in Genomic Research - with Dr. Mark Kiel of Genomenon 27:29

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7h ago27:29

27:29

Today's guest is Dr. Mark Kiel, Chief Science Officer and Founder at Genomenon. Genomenon is a genomics intelligence company that unlocks real-world evidence from biomedical literature to help pharmaceutical and clinical diagnostics companies inform precision medicine, accelerate patient diagnosis, and guide trial design and label expansion. Mark j…

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#268: AI Won't Fix Bad CX But It Will Expose It with Rajat Chawla 25:53

10h ago25:53

25:53

This episode shows how AI magnifies both strengths and gaps in customer experience. Rajat Chawla explains why AI exposes bad CX, how invisible effortless experiences look, and what leaders must do on culture, accountability, and journey design using Taco Bell, KLM, and Starbucks examples. About Rajat Chawla Some highlights about Rajat Chawla: - Asi…

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Driving the Systemic Change for AI – with Deborah Golden of Deloitte 39:13

2h ago39:13

39:13

The gap between a promising AI pilot and enterprise-wide, scalable impact remains a critical divide where momentum and resources often stall. Today's guest is Deborah Golden, U.S. Chief Innovation Officer at Deloitte who returns to the show to join Emerj CEO Daniel Faggella to tackle the costly reality of stalled AI initiatives. This conversation m…

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BONUS: How Manufacturers Should Prepare for an AI Implementation featuring CADDi's Aaron Lober 24:33

3d ago24:33

24:33

Many manufacturers are taking the wrong approach to artificial intelligence, picking the wrong implementation partners, and in general, not preparing their data effectively. In this interview, Aaron Lober - VP of Marketing at CADDi - is going to share what AI can realistically do for a manufacturing company and how to properly prepare for an AI imp…

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Strategic AI Adoption for Asset Managers and Enterprise Decision Makers - with Robert Kubin of Amundi 24:33

1h ago24:33

24:33

Today's guest is Robert Kubin, Head of Sales for Central Europe at Amundi. Amundi is a European asset manager, ranked among the top 10 globally by assets under management. It provides savings and investment solutions across active and passive management, in both traditional and real assets. Its offering includes IT tools and services (Amundi Techno…

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Ep. 151 Joshua Feinberg, CEO at DCSMI | Data Center Go-to-Market Podcast 1:35:30

4d ago1:35:30

1:35:30

https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 151 of the Data Center Go-to-Market Podcast, you’ll unlock powerful insights for the data center industry in this episode! 🏢 💡 Learn how to stand out in a crowded market, create high-impact sales and marketing strategies, and connect with…

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Why Architecture Determines the Future of AI Innovation - with Aaron Levie of Box 37:11

4d ago37:11

37:11

Today's guest is Aaron Levie, CEO of Box. Box provides secure cloud content management and collaboration solutions for enterprises managing unstructured data at scale. Aaron joins Emerj CEO and Head of Research Daniel Faggella to discuss how AI is reshaping enterprise data architecture, from organizing unstructured content to enabling AI-ready work…

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Turning Consumer Goods Data into Real-Time Business Decisions - with Michael Finley of AnswerRocket 26:32

2h ago26:32

26:32

Today's guest is Michael Finley, Chief Technology Officer at AnswerRocket. Founded in 2013, AnswerRocket builds enterprise AI agents delivering measurable outcomes for Fortune 2000 clients across consumer goods, financial services, construction, real estate, and beyond. Finley joins Emerj Editorial Director Matthew DeMello to discuss how enterprise…

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Ep. 150 Brandon Smith, VP Global Sales & Product at ZincFive | Data Center Go-to-Market Podcast 54:39

6d ago54:39

54:39

https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 150 of the Data Center Go-to-Market Podcast, you’ll unlock insights from the data center industry as Brandon Smith, VP of Global Sales and Product at ZincFive, shares his journey from hands-on engineering to leading strategy and sales. 🏭 …

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262: Reimagining Manufacturing: How a Return to First Principles is Reshaping Factories, Hard Tech, and Venture Capital with Eclipse Ventures' Charly Mwangi 56:30

6d ago56:30

56:30

It’s rare to find someone whose career spans 18 years in automotive manufacturing and venture capital, but Charly Mwangi, Partner at Eclipse Ventures, has done exactly that. His journey from the factory floor at Toyota, Nissan, Tesla and Rivian to backing hard tech companies gives him a perspective many VCs don’t have. We sit down with Charly to ex…

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Looking at Retail Challenges from a Data Perspective - with Nick Masca of Marks and Spencer 20:10

9h ago20:10

20:10

Today's guest is Nick Masca, Head of Data Science for Growth & Personalisation at Marks and Spencer. Marks and Spencer plc is a prominent British multinational retailer headquartered in London, England, known for offering a wide range of clothing, beauty items, home goods, and food products. Nick joins us on the program to surmise his views on the …

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E156: Michelle Abii, Senior Data Center Construction Manager at Switch 29:45

7d ago29:45

29:45

This week's episode features Michelle Abii, Senior Data Center Construction Manager at Switch, for a look at her path into construction and the scale of work she now leads in the data center field in Las Vegas. Discussion Highlights: Transitioning from a healthcare background into construction. Complexities involved in data center construction Mana…

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Solving Hard Industrial Problems with Fast AI Deployment - with Kriti Sharma of IFS Nexus Black 19:50

1d ago19:50

19:50

Today's guest is Kriti Sharma, CEO of IFS Nexus Black. Nexus Black specializes in solving complex operational challenges in asset-intensive environments by bringing AI engineers and domain experts directly to the factory floor, shop floor, and field. Kriti joins Emerj Editorial Director Matthew DeMello to explain how industrial leaders can move fro…

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#267: Mastering CX and Digital Innovation: Global Insights 36:52

2d ago36:52

36:52

In this engaging episode Gregorio Uglioni welcomes Hussein M. Dajani, a visionary leader in customer experience and digital transformation. Hussein shares his journey through various leadership roles, highlighting his impactful work at Red Bull, Nissan, and Deloitte Digital. He discusses the importance of customer-centric strategies and the integra…

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Turning Operational Data into AI Ready Assets - with Andrew Deutsch of RR Donnelly and the Fangled Group 30:04

3d ago30:04

30:04

Today's guest is Andrew Deutsch, CEO of the Fangled Group and Director of Operations at RR Donnelley. Fangled Group is a global marketing and sales consultancy specializing in data-driven strategies that accelerate market entry for small to medium-sized manufacturers. Andrew joins Emerj Editorial Director Matthew DeMello to discuss leveraging data …

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Why Regulated Industries Must Rethink Copyright and AI - with Roanie Levy of CCC 24:12

9d ago24:12

24:12

Today's guest is Roanie Levy, Licensing and Legal Advisor, CCC. CCC provides collective copyright licensing services for corporate users of copyrighted materials. Roanie joins Emerj Editorial Director Matthew DeMello to break down how generative AI is changing copyright risk management for enterprises — from the impacts of Shadow AI to the realitie…

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Ep. 149 Joshua Feinberg, CEO at DCSMI | Data Center Go-to-Market Podcast 1:46:28

11d ago1:46:28

1:46:28

https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 149 of the Data Center Go-to-Market Podcast, you’ll unlock smart strategies to boost your impact in the data center industry! 🚀 In this episode, Joshua Feinberg shares how to pinpoint client pain points, craft compelling webinars, persona…

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A Practical Path from Roles to Skills for AI-Ready Teams - with Trish Vassar of Coca-Cola 22:07

5d ago22:07

22:07

Today's guest is Trish Vassar, Vice President of Global Learning & Development, who brings over 20 years of experience in talent management, learning, and leadership development. She joins Emerj Editorial Director Matthew DeMello to explore how enterprise leaders can shift from traditional role-based planning to skills-based workforce strategies po…

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Turning AI Ambition into Infrastructure Reality – with Julian Tang of BlackRock 17:39

11d ago17:39

17:39

Today's guest is Julian Tang, Chief Operations Officer for the Innovation Office at BlackRock. With extensive experience in financial technology and infrastructure, Julian specializes in integrating AI and data strategies to transform enterprise workflows. Julian joins Emerj Editorial Director Matthew DeMello to explore how leading organizations ar…

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Ep. 148 Santosh Kaveti, CEO & Founder and Jim Spignardo, Director of Cloud and AI of ProArch | Data Center Go-to-Market Podcast 54:29

13d ago54:29

54:29

https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 148 of the Data Center Go-to-Market Podcast, you’ll unlock the future of data center careers and AI innovation with industry thought leaders as they share valuable strategies for adapting to change, enhancing skills, and fostering growth …

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261: Energy Transition Explained: How Manufacturers Can Save Energy and Build a Sustainable Future featuring Veregy’s Eric Spink & Shiva Subramanya 52:52

13d ago52:52

52:52

Sustainability goals are everywhere in manufacturing; net-zero by 2030, carbon neutral by 2035. While many manufacturers have set ambitious targets, the gap between goals and execution remains a challenge, especially when sustainability projects compete with production priorities for capital. Eric Spink and Shiva Subramanya from Veregy join the sho…

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Challenges HR Leaders Face in Adopting Enterprise AI - with Raúl Monroig of Bristol Myers Squibb 29:12

7d ago29:12

29:12

Today's guest is Raul Monroig, People Organization Vice President for the Intercon Region at Bristol Myers Squibb. Bristol Myers Squibb manufactures prescription medicines across oncology, hematology, immunology, cardiovascular disease, and neuroscience. With a truly global footprint, the company's research, manufacturing, and commercial presence s…

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E155: Samuel Liesmer, Hyperscale Estimator at National Technologies 40:15

14d ago40:15

40:15

Our host Gareth McGlynn sits down with Samuel Liesmer, Hyperscale Estimator at National Technologies (a Connex Company), to discuss the growing demand for low voltage expertise in hyperscale data center construction. Discussion Highlights: The surge of AI and data center growth driving electrical and low voltage packages. Understanding Division 27 …

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How to Leverage AI for Skill Verification - with Taylor Sullivan of Workera 19:25

8d ago19:25

19:25

Today's guest is Taylor Sullivan, Head of Product and Assessments at Workera. Workera provides AI-driven skills verification and assessment solutions for organizations. Taylor joins Emerj Editorial Director Matthew DeMello to discuss how organizations can move from skill inferencing to verified, measurable skills, enabling more confident talent dec…

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#266: The Heart Of Service: a Blueprint For Human-Centric Ai In Customer Service 29:04

11d ago29:04

29:04

This episode dives into The Heart of Service, a practical guide to human-centered AI in customer service. Nick explains real stories, change management, measuring AI impact, frontline listening, ethics, and tools leaders can use. Good for CX leaders, managers, and practitioners. About Nick Glimsdahl Nick Glimsdahl is a trusted advisor to customer s…

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BONUS: Gaps in the Manufacturing Industry (and what to do about them), LIVE from Fathom's Manufacturing Exchange in Hartland, WI 42:06

17d ago42:06

42:06

What's better than a live podcast? I live podcast AND a factory tour. For today's episode, we dove into Fathom Digital Manufacturing's Hartland, WI facility before a discussion with industry experts.

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Agentic AI and the Strategy Behind Smarter Talent Decisions - with Sachit Kamat of Eightfold AI 24:49

11d ago24:49

24:49

Today's guest is Sachit Kamat, Chief Product Officer at Eightfold AI. Eightfold AI provides a complete AI platform for talent management to help companies find, recruit, and retain workers with the goal of increasing the efficiency and effectiveness of talent operations. Sachit joins Emerj Editorial Director Matthew DeMello to discuss how agentic A…

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Ep. 147 Joshua Feinberg, CEO at DCSMI | Data Center Go-to-Market Podcast 30:52

18d ago30:52

30:52

https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 147 of the Data Center Go-to-Market Podcast, you’ll unlock proven strategies for growing your data center business! 🚀 In this episode, discover how to pinpoint decision makers, craft the ideal client profile, and create action-driven acco…

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Scaling GenAI Without Burdening the Data Center - with Greg Ratcliff of Vertiv 24:21

12d ago24:21

24:21

Today's guest is Greg Ratcliff, Chief Innovation Officer at Vertiv. With 30 years of experience leading technology teams and global innovation initiatives, Gregory offers deep expertise in data, IoT, and digital infrastructure. Ratcliff joins Emerj Editorial Director Matthew DeMello to discuss how enterprise leaders can scale AI effectively by buil…

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CPG Data Challenges to Business Value with Agentic AI - with Jim Johnson of AnswerRocket 26:32

16d ago26:32

26:32

Today's guest is Jim Johnson, President at AnswerRocket. Founded in 2013, AnswerRocket builds enterprise AI agents delivering measurable outcomes for Fortune 2000 clients across consumer goods, financial services, construction, real estate, and beyond. Johnson joins Emerj Editorial Director Matthew DeMello to discuss how consumer packaged goods com…

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Making Microsoft Copilot and ChatGPT Enterprise Work for You - with Matt Berseth and Russell Dixon of NLP Logix 31:42

19d ago31:42

31:42

Today's guests are Matt Berseth, Co-founder and CIO at NLP Logix, and Russell Dixon, Strategic Advisor at NLP Logix. NLP Logix is a fast-growing AI services firm based in Florida that serves both the public and private sectors. Berseth and Dixon join Emerj Editorial Director Matthew DeMello to discuss how enterprise leaders can successfully deploy …

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Ep. 146 Sean McKay and Christian Bonilla, Co-CEOs of DMARK Energy Solutions | Data Center Go-to-Market Podcast 52:24

20d ago52:24

52:24

https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 146 of the Data Center Go-to-Market Podcast, you’ll unlock the future of energy and compute in the data center industry! 🚀 In this episode, you’ll meet industry leaders as they share how AI is shaping data center power needs, why flexible…

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260: Innovations Transforming Automotive Manufacturing featuring STÄUBLI, RAM Solutions, and More 50:12

20d ago50:12

50:12

The automotive industry has come a long way from three-piece suits and mechanical production lines. Twenty-five years ago, manufacturers weren't thinking about EVs, tool changers, or the complexity we see today. Those who weathered 2008 will tell you: when the next downturn comes, it won't be your sales pitch that saves you, it'll be whether you we…

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How Enterprise Industrial Leaders Are Applying AI to Systemic Manufacturing Problems - with Emily Nguyen of Palantir Technologies 27:06

20d ago27:06

27:06

Today's guest is Emily Nguyen, Head of Industrials and Warp Speed at Palantir Technologies. Emily joins Emerj Editorial Director Matthew DeMello on the show to discuss the realities of AI adoption on the factory floor. Despite rapid advances in AI, many manufacturers still rely on legacy systems, siloed data, and even pen-and-paper processes. Emily…

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Rewiring CX: Bill Staikos on Human-Centered AI and the Future of Experience Leadership 36:29

21d ago36:29

36:29

In this episode of The CX Iconoclast, Richard Owen hosts Bill Staikos, a CX and EX leader with more than 20 years of experience helping organizations move beyond dashboards and into delivering tangible business outcomes. Drawing on his unique perspective from both the vendor and buyer sides of the industry, Bill discusses why too many companies are…

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E154: AI in Preconstruction with Nick Papadopoulos, Founder & CEO of Eos Group at Precon World 2025 29:28

21d ago29:28

29:28

Recorded live at Precon World 2025 in Irvine, Texas, this episode features Nick Papadopoulos, Founder and CEO of Eos Group, as he shares practical takeaways from his session “Demystifying AI: Practical Predictive Analytics for Better Estimates.” Nick unpacks how preconstruction teams can apply AI with structure, governance, and purpose. Discussion …

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Building an AI Ready Data Foundation for CPG Success - with Dag Liodden of Crisp 23:51

18d ago23:51

23:51

Today's guest is Dag Liodden, Chief Product Officer and Co-founder at Crisp. Crisp combines the power of agentic AI with deep retail expertise. Over 7,000 brands leverage Crisp to manage and enrich their retail data to surface valuable insights and drive sales and supply chain performance. Dag joins Emerj Editorial Director Matthew DeMello to discu…

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#265: Winning Leadership Buy-In: Aligning CX with Business Goals 25:03

21d ago25:03

25:03

Gregorio Uglioni sits down with senior customer experience manager Patty Soltis to explore the intricate dynamics of convincing the C-suite to embrace customer experience initiatives. Patty shares invaluable insights on aligning CX efforts with business strategies, understanding executive priorities, and demonstrating the true value of CX to drive …

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Ep. 145 Joshua Feinberg, CEO at DCSMI | Data Center Go-to-Market Podcast 1:16:15

25d ago1:16:15

1:16:15

https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 145 of the Data Center Go-to-Market Podcast, you’ll unlock powerful growth strategies for your data center business in this week’s podcast episode! 🚀 Discover how to attract ideal clients, build strong sales pipelines, and stand out in co…

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Architecting Enterprise AI for Generative and Agentic Systems - with Ranjan Sinha of IBM 44:39

22d ago44:39

44:39

As agentic AI becomes a defining force in enterprise innovation, infrastructure has moved from a back-office concern to the beating heart of business transformation. On today's episode of the 'AI in Business' podcast, Ranjan Sinha, IBM Fellow, Vice President, and Chief Technology Officer for watsonx and IBM Research, joins Emerj Editorial Director …

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Ep. 144 Matt Caldwell, Director - AI/Cloud Data Centers at Hyper Solutions | Data Center Go-to-Market Podcast 53:30

27d ago53:30

53:30

https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 144 of the Data Center Go-to-Market Podcast, you’ll unlock the future of data centers with this engaging episode! 🚀 Matt Caldwell, Director of AI and Cloud Data Centers at Hyper Solutions, shares how AI is revolutionizing the industry, ex…

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259: Data Centers, Modularity, and Mission Critical Manufacturing featuring Keith Hutchens of BW Design Group 36:18

27d ago36:18

36:18

Data centers are popping up all over the country, and for good reason. Capacity is doubling every three to four years, equipment is booked years out, and the race for AI computing power is creating opportunities that didn't exist five years ago. Keith Hutchens from Barry-Wehmiller Design Group joins us to discuss how data centers are driving manufa…

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Rethinking Clinical Trial Operations with AI and Remote Monitoring - with Scott Bradley of Novartis 29:13

24d ago29:13

29:13

Today's guest is Scott Bradley, VP of AI and Innovation at Novartis. As the eighth largest pharmaceutical company in the world by revenue, Novartis' medicines reach millions of people worldwide. Their focus on the discovery and development of novel, breakthrough treatments sees them reimagining not just the delivery of said treatments, but the prac…

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E153: From Precon World 2025 - Brent Pilgrim, National Director of Preconstruction at The Beck Group 25:32

28d ago25:32

25:32

Our host, Gareth McGlynn, catches up with Brent Pilgrim, National Director of Preconstruction at The Beck Group, recorded live at Precon World 2025 in Irving, Texas. Brent returns to the podcast after two years to share major progress in his long-term work on integrated estimating workflow — a model-based estimating process he has been refining for…

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#264: B2B or B2C: Time to Level Up in CX with Ben Phillips 28:14

28d ago28:14

28:14

Ben Phillips, a 20-year CX professional, explains how B2B customer experience differs from B2C, highlights key B2B moments, and gives real examples of fixing and leveraging accounts. He also shares practical training ideas: translate leadership strategy into frontline actions and use short, authentic formats like podcasts. About Ben Phillips Ben is…

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Ep. 143 Joshua Feinberg, CEO at DCSMI | Data Center Go-to-Market Podcast 1:32:18

1M ago1:32:18

1:32:18

https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 143 of the Data Center Go-to-Market Podcast, you’ll unlock powerful strategies for accelerating sales, improving client engagement, and building lasting partnerships in the data center ecosystem! 🚀 In this Data Center Go-to-Market Podcast…

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Ep. 142 Joe Wells, Senior Sales Consultant at Winsor Consulting Group and Co-Founder of Data Center Reviews | Data Center Go-to-Market Podcast 1:03:10

1M ago1:03:10

1:03:10

https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 142 of the Data Center Go-to-Market Podcast, you’ll join host Joshua Feinberg as he welcomes Joe Wells, co-founder of Data Center Reviews, for an engaging discussion on the latest trends and career opportunities in the data center industr…

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258: Mentorship, Mid-Career Entrepreneurship, and Inspiring Women in Manufacturing with Patti Nowak, Owner of Control+M Solutions 1:04:37

1M ago1:04:37

1:04:37

Patti Nowak is a business leader in tech with stories so inspiring you’ll want to take notes. In this episode of the Manufacturing Happy Hour, we grab a beer with Patti, Owner of Control+M Solutions, to talk about mid-life entrepreneurship, mentoring women in manufacturing, and what it takes to build a thriving tech business. Patti started her care…

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Building AI-Ready Cultures in Life Sciences R&D - with Xiong Liu of Novartis 30:57

1M ago30:57

30:57

Today's guest is Xiong Liu, Director of Data Science and AI at Novartis. Novartis is among the world's leading pharmaceutical companies, pioneering data and advanced analytics in the pursuit of new medicines and patient outcomes. Xiong joins Emerj Editorial Director Matthew DeMello to examine how generative AI and foundation models are transforming…

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Designing Better Endings: Joe MacLeod on the Overlooked Side of Customer Experience 28:33

1M ago28:33

28:33

In this episode of The CX Iconoclast, Richard Owen sits down with Joe MacLeod – author, speaker, and self-proclaimed “Head of Endineering” – to explore one of the most overlooked parts of customer experience: the ending. Drawing on insights from his books and decades of experience, Joe explains why most companies obsess over creating desire and del…