Best Dealership Service Tech Podcasts (2025)

Today's show features: Jonathan Blain, F&I Manager at Goldy Auto Trevor Caulfield, F&I Manager at Pine Belt Chevrolet Dennis Gingrich, Sales & Finance Director at The Niello Company Wade Higgins, Regional Sales Director at GSFS Group This episode is brought to you by: AppraisalPRO – Stop getting hammered on hidden trade-in costs. AppraisalPRO insta…

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Stop Bleeding Margin: 3 Red Flags in Dealership Ops — and How to Turn It Around | Jim Roche, CEO of WarrCloud 37:00

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1d ago37:00

37:00

Today I’m joined by Jim Roche, CEO of WarrCloud. We dig into the $100K+ most dealers miss in warranty work, why surging warranty volume has made WarrCloud one of the fastest-growing companies in America (#1 in Missouri), and how you can retain techs and boost profits at the same time—plus much more. This episode is brought to you by: 1. Matador AI …

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Riley on Ford Recalls, Aviloo CEO on Used EV Market, Mathis on Curbing Turnover | Daily Dealer Live 58:29

2d ago58:29

58:29

Today's show features: Kelsey Riley, Operations Director at Lasco Auto Group Wolfgang Berger, Founder of Aviloo Fabiola Mathis, Director of Learning and Development at Principle Auto Group This episode is brought to you by: AppraisalPRO – Stop getting hammered on hidden trade-in costs. AppraisalPRO instantly reveals repair costs, alerts you to rece…

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Ep. 7 Real MPIs, Real Practice, Real Results: Boost Approvals with Hands-On Training 12:58

3d ago12:58

12:58

Learning concepts is only half the battle — the real skill comes from practice. In this episode of Dealer Talk with Jen Suzuki, I share an interactive activity from my live classes that helps service advisors take everything they’ve learned — from warm greetings to Job-Risk-Reward explanations and analogies — and put it into action using real MPIs.…

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Hussain on Car Buying Hacks, Zachs on Tackling Affordability, Seale on Kia Wins | Daily Dealer Live 1:01:20

4d ago1:01:20

1:01:20

By Car Dealership Guy

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Ep. 6 Stop the Tech Talk: Why Analogies Win Service Approvals 11:42

5d ago11:42

11:42

Specs, millimeters, torque, hydraulic pressure… customers check out FAST when advisors go “full tech mode.” That’s where analogies change the game. In this episode of Dealer Talk with Jen Suzuki, I share one of my favorite techniques that helps customers understand repairs without feeling overwhelmed: turning technical jargon into relatable stories…

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What Really Happens to Your Data When You Trade In Your Car with Merry Marwig (Privacy4Cars) 8:26

4d ago8:26

8:26

By Ted Ings

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Can Mobile Service Teach your Dealership? 31:13

5d ago31:13

31:13

What can the dealership learn from Mobile Service?

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RENTED PEACE 16:21

5d ago16:21

16:21

Every tech knows that peace in this trade doesn’t last it’s rented. One good manager, one solid crew, one fair dispatch, and you start to believe you’ve finally found your forever shop. But all it takes is one meeting, one new face, one corporate signature and it’s gone. In this episode, I break down how fast stability disappears in this industry, …

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Nowling on "Golden CDP", Perdikis on Agentic in Auto, Camastro on Cadillac Wins | Daily Dealer Live 1:00:32

7d ago1:00:32

1:00:32

Today's show features: Jeremy Nowling, Sales and Digital Retailing Director Rohrman Auto Group Nick Perdikis, CEO of inride William Camastro, Dealer Principal, Partner at Gold Coast Cadillac This episode is brought to you by: Lotlinx – With Lotlinx, dealers win with every VIN. The AI-powered platform uses the most robust VIN and shopper data to hel…

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“Let’s Buy Everything!” — Scaling the Playbook for a High-Volume Car Buying Center | Brent Faron, Manager of Bo Beuckman Ford 51:12

9d ago51:12

51:12

Today I’m joined by Brent Faron, manager at Bo Beuckman Ford. We cover Brent’s journey from cleaning cars to leading one of the Midwest’s largest single-point buy centers, the AI tools he’s using to acquire 100 cars a month, how a St. Louis Blues game changed his career trajectory, and much more. This episode is brought to you by: 1. OPENLANE - The…

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LAPIS CEO on Public Groups & Wall Street, Singleton on Biggest Fixed Ops KPI's | Daily Dealer Live 57:06

9d ago57:06

57:06

Today's show features: Todd Blue, CEO of LAPIS Chris Singleton, Managing Partner at Mike Terry Auto Group This episode is brought to you by: Lotlinx – With Lotlinx, dealers win with every VIN. The AI-powered platform uses the most robust VIN and shopper data to help optimize every vehicle and protect profit. Take control of your inventory today at …

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Ep. 5 The #1 Takeaway from My Service Classes: J-R-R Explained 12:49

10d ago12:49

12:49

Most customers don’t wake up excited to buy brake pads or a cabin filter. That’s where YOU come in. In this episode of Dealer Talk with Jen Suzuki, I reveal the secret weapon that service advisors across the country call their #1 takeaway from my classes: the J-R-R Formula (Job – Risk – Reward). Here’s what we cover: How to explain any repair in pl…

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The Battle Between Dealers and OEMs: Why They Have to Win—or Lose—Together | Joseph Agresta, Jr, President of Benzel-Busch Motor Car Corp 57:44

11d ago57:44

57:44

Today I’m joined by Joseph Agresta, Jr., Chair of the Mercedes-Benz Dealer Board. We get into why his top salespeople are fluent in Korean, the future of Mercedes EVs in a post–tax credit market, and how outdated incentive structures are frustrating customers — plus plenty more along the way. This episode is brought to you by: 1. Podium - Don’t mis…

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Roberts on Sales Growth, Spiffy on Mobile Service, Morton on Buy/Sell Winners | Daily Dealer Live 1:04:48

11d ago1:04:48

1:04:48

Today's show features: Krystal Roberts, Executive Manager at Advantage Chevrolet of Hodgkins Troy Blackwell, EVP, Automotive Business Development, Spiffy Alex Morton, CFO at Gregg Young This episode is brought to you by: Lotlinx – With Lotlinx, dealers win with every VIN. The AI-powered platform uses the most robust VIN and shopper data to help opt…

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Ep 4 Why Unclear Expectations Kill CSI (and How to Fix It) 13:18

12d ago13:18

13:18

You can be the friendliest advisor in the world, but if a customer thinks their car will be ready in two hours and it takes six… you’re the bad guy. In this episode of Dealer Talk with Jen Suzuki, we’re diving into one of the biggest customer killers in the service lane: unclear expectations. With most dealerships using XTime, it’s time to master t…

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Inside Dealer Pay: What Every Dealer Needs to Know About Payment Solutions with Sandy Nyiri 4:50

12d ago4:50

4:50

By Ted Ings

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Weapon Words 33:08

13d ago33:08

33:08

https://flatratetechpodcast.weebly.com/ https://tech-shop.fourthwall.com/ MERCH! https://www.amazon.com/dp/B0FK654G57 THE BOOK! Fixed Ops Managers that want to actually fix your shops email [email protected] This one’s all about the weapon words shops throw at us to squeeze more free labor. Mandatory. Budget. Efficiency.Opportunity. Team…

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Dave Thomas on Q3 Sales Slump, McGovern Auto on Untapped Fixed Ops Revenue | Daily Dealer Live 1:00:39

14d ago1:00:39

1:00:39

Today's show features: Dave Thomas, Director of Content Marketing at CDK Global Danny Negalha, Corporate Fixed Ops Director at McGovern Automotive Group This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s i…

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The Old-School Process Still Killing Dealer Productivity – And How To Fix It | Industry Spotlight 43:11

16d ago43:11

43:11

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Autumn Ross, CFO of Ewing Auto Group, and Brittany Newcomer, VP of Sales at Corpay This episode of the Car Dealership Guy Pod…

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Burton on Sales Strategy, Stream Co's on "Retail Ready", Jones on Ford Trouble | Daily Dealer Live 1:00:47

16d ago1:00:47

1:00:47

Today's show features: Parker Jones, General Manager at Jones Auto Centers Drew Diehl, EVP of Client Strategy at Stream Companies Tyler Burton, General Sales Manager at Serra Auto Group Champaign This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI age…

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Reshaping Dealership Marketing: Social Media, Boosting, Branding, AI and Bots 38:06

17d ago38:06

38:06

Social media and AI are no longer side projects for dealerships—they’re the engines driving connection, branding, and sales growth. In this episode of Dealer Talk with Jen Suzuki, I sit down with John Spinoza and Julian Builis of Cruise Control, a team that’s been transforming dealership marketing through smarter strategies, compliance safeguards, …

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“I Want to Build It Even Bigger!”: The Dealer Turning Tragedy into Momentum — and Lessons Every Dealer Can Use | Whitney Yates Woods, President at Yates Buick GMC 41:56

18d ago41:56

41:56

Today I’m joined by Whitney Yates Woods, Dealer Principal at Yates Buick GMC & Yates Mitsubishi. We discuss how the loss of her father pulled her from a successful real estate career into leading a single-point dealership, her bold leap into social media to drive sales, the decision to build a new store for a struggling brand, and much more. This e…

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Kilway on Power Dealer AI Prompts, AutoGenius on Untapped Markets | Daily Dealer Live 1:00:33

18d ago1:00:33

1:00:33

Today's show features: Jarrod Kilway, VP of Digital Ops at Casa Auto Group Ben Hadley, Founder of AutoGenius This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking s…

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Ep. 3 Don’t Sleep on the Walkaround: The Service Drive Trust Builder! 11:48

19d ago11:48

11:48

Most advisors treat the walkaround like it’s optional. It’s not. In this episode of Dealer Talk with Jen Suzuki, I'm breaking down why the walkaround is the most underused but most powerful tool you have to build trust, boost credibility, and set the tone for approvals. You’ll learn how to: Turn a walkaround into a stage for connection, not just in…

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Why Every Dealership Should Pay More Attention to Parts Managers with Kaylee Felio 6:13

19d ago6:13

6:13

In this episode, my guest is Kaylee Felio, Sales and Marketing Manager at PartsEdge, joining us from the Snell Motor Companies in Dallas, Texas. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Kaylee and I talk about why parts managers are so critical to a dealership’s success but often left out of the bigger…

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Why New Techs Don’t Last 26:57

19d ago26:57

26:57

GET THE BOOK HERE https://www.amazon.com/dp/B0FK654G57 Videon on Patreon NEW MERCH https://tech-shop.fourthwall.com/ Managers love to ask why they can’t keep new hires but the answer’s right in front of them. In this episode, I break down what really happens when a motivated tech walks into a dealership and gets thrown into the bay with no support,…

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Vinay Shahani on Nissan Exit, Burnett on Building Ford 2.0 Facility | Daily Dealer Live 59:21

21d ago59:21

59:21

Today's show features: Vinay Shahani, Former Nissan Head of US Marketing & Sales JB Burnett, General Manager of Boulevard Ford of Millsboro This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls …

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"F&I Must Come First!" — 2,900+ Hours of F&I Research Distilled in 30 Minutes | Jason Swiech, Product Marketer at CDK Global 30:31

22d ago30:31

30:31

Today I’m joined by Jason Swiech, Product Marketer at CDK Global. We discuss what top-performing dealers are doing in the F&I office, why double-entry data is crushing customer satisfaction, the add-on products flying off the shelves and much more. Read CDK Global’s 2025 F&I Shopper Study mentioned in the episode here: https://www.cdkglobal.com/ins…

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Jeff Miller on Selling 1-Price Subarus, DriveCentric CEO on CRM Innovation | Daily Dealer Live 1:00:38

23d ago1:00:38

1:00:38

Today's show features: Jeff Miller, CEO of Mark Miller Subaru Matt Leone, CEO of DriveCentric This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checkin…

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Jay Vijayan, Founder & CEO of Tekion on Risk, Innovation, Disruption and Building the Future of Automotive 46:43

24d ago46:43

46:43

In this episode of Dealer Talk with Jen Suzuki, we sit down with Jay Vijayan, visionary founder and CEO of Tekion, to explore his transformative journey from Tesla’s CIO to creating one of the most disruptive companies in automotive retail. Jay shares the bold leap of leaving a high-level role at Tesla to tackle decades-old dealership technology ch…

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"There's No Technician Shortage!" – The Mastermind Behind Bozard's Service Lane Machine | Ed Roberts, COO at Bozard Ford Lincoln 1:07:24

25d ago1:07:24

1:07:24

Today I’m joined by Ed Roberts, COO at Bozard Ford Lincoln. We discuss how Ed scaled a team of 165 technicians from scratch, the strategies behind his world-class service lane, his unlikely entry into dealerships nearly 30 years ago and much more. This episode is brought to you by: 1. Cox Automotive - Discover what’s driving improved customer exper…

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Cain on Dealer F&I Mistakes, Kelly on AI Training For Deal Desk | Daily Dealer Live 59:22

25d ago59:22

59:22

Today's show features: Marion Cain, Founder of ACE David Kelly, Training Director of Brown & Brown Dealer Services This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like boo…

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Ep. 2: Why Your Greeting Sets the Tone for Approvals (and Paychecks) 12:05

26d ago12:05

12:05

First impressions are money in the service drive. In this episode of Dealer Talk with Jen Suzuki, we dig into the relational greeting — the difference between being just another transactional advisor and being the trusted pro customers return to again and again. I’ll walk you through how to: Show up with the right energy (because customers feel it …

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How Bozard Ford Turned Fleet Headaches Into a Profit Center with Ed Roberts and Shawn Concannon 10:17

26d ago10:17

10:17

What if the way you manage your fleet could flip from being a cost center to a profit center? In this episode I’m joined by Shawn Concannon, President of TSD Mobility by Reynolds and Reynolds, and Ed Roberts of Bozard Ford Lincoln. Katrina Ness and Sarah Vantine sat down with them live at the Reynolds and Reynolds Amplify event in Dallas to talk ab…

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Another Wave Of Techs Leaving 26:38

26d ago26:38

26:38

GET THE BOOK HERE https://www.amazon.com/dp/B0FK654G57 NEW MERCH https://tech-shop.fourthwall.com/ Another wave of techs is walking out and it’s not slowing down. Shops keep scrambling to hire, but nobody’s asking why people are leaving in the first place. In this episode, we break down what’s driving techs out right now: unstable pay plans, broken…

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Automotive AI Cagematch With 4 Top CEOs: Podium, Numa, Toma, Mia | Daily Dealer Live 1:10:22

26d ago1:10:22

1:10:22

Today's show features: Brian Hoang, CEO of Mia Eric Rea, CEO of Podium Tasso Roumeliotis, CEO of Numa Monik Pamecha, CEO of Toma This episode is brought to you by: Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over 25 years of experience as a trusted payme…

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The Time Bomb In Labor Rate Increases (& How Dealers Are Maximizing Profit) | Industry Spotlight 48:16

30d ago48:16

48:16

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Rob Scott, Executive General Manager of Bob Johnson Chevrolet, and Robert Wooden, Owner of Wooden Automotive Consultants LLC.…

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Miller on EV Profitability, Toma on AI-Hesitancy, Growden on Dealer Waste | Daily Dealer Live 1:11:53

1M ago1:11:53

1:11:53

Today's show features: Eric Miller, Director at Morrie's Auto Group Monik Pamecha, CEO of Toma Mathew Growden, Consultant This episode is brought to you by: Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over 25 years of experience as a trusted payments par…

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"Money's not in the CRM, It's in the DMS!”– Tracking the Pulse of AI in Dealerships | Art Dessein, Vice President of Sales at Impel 43:31

1M ago43:31

43:31

Today I’m joined by Art Dessein, VP of Sales at Impel. We dig into how AI is reshaping inventory management, the playbook big dealer groups use to roll it out without losing culture, and why less customer communication is actually leading to more sales—plus plenty more along the way. This episode is brought to you by: 1. Widewail - Want real insigh…

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Service Team Series Ep.1: The Secret to More Approvals 10:59

1M ago10:59

10:59

This one’s for the service team (but sales, you should listen too—because everybody’s in sales). In this kickoff to my new Service Team Series on Dealer Talk with Jen Suzuki, I break down the Service Cheat Code: how preparation before the customer even shows up changes everything. From reviewing history and declined work to checking recalls, parts,…

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Matt Bowers on OEM Pulse Check, Lafontaine on Underutilized Incentives | Daily Dealer Live 59:33

1M ago59:33

59:33

Today's show features: Matt Bowers, Owner of Matt Bowers Automotive Group Andrew Ruck, General Manager of Lafontaine Cadillac Buick GMC of Highland This episode is brought to you by: Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over 25 years of experience…

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The Hidden Cost of Bad Integrations in Fixed Ops (and How to Solve It) 6:37

1M ago6:37

6:37

In this episode my guests are Ashleigh Norton, VP of Marketing at Blink AI, and Ken Mauldin, Director, Platform Fixed Operations at Snell Motor Companies. Katrina and I sat down with them inside Snell’s stunning Dallas facility to talk about something every dealership wrestles with: how to keep operations efficient without burning out your people o…

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Career Growth: The Shop Will Pick Your Path if You Don’t 21:50

1M ago21:50

21:50

GET THE BOOK HERE https://www.amazon.com/dp/B0FK654G57 NEW MERCH https://tech-shop.fourthwall.com/ Career growth in the automotive industry isn’t as simple as climbing a ladder. Some techs want hours, some want titles, and some just want out. In this episode, I break down the real paths techs face—from grinding it out as a master tech, to getting t…

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Sen. Moreno on Auto Sector Plan, Greenfield on Auto Retail VC, Murphy on OEM Futures | Daily Dealer Live 1:12:10

1M ago1:12:10

1:12:10

Today's show features: Sen. Bernie Moreno (R-OH) Steve Greenfield, General Partner of Automotive Ventures John Murphy, Managing Director of Strategic Advisory at Haig Partners This episode is brought to you by: Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intel…

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Against All Odds: This Dealer's Rise from Refugee to 29-Store Auto Empire | Mario Murgado, CEO of Murgado Automotive Group 53:22

1M ago53:22

53:22

Today I’m joined by Mario Murgado, CEO of Murgado Automotive Group. We cover Mario’s dramatic escape from communist Cuba, his journey to building a 29-store dealership empire across five states, the growth model fueling expansion into underserved communities, the day he lost 24 employees in a single immigration raid and so much more. This episode i…

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Mohawk Honda on becoming Top-10 in CPO, Dealer Pay CEO on Hidden Payments Costs | Daily Dealer Live 57:27

1M ago57:27

57:27

Today's show features: Greg Johnson, General Manager of Mohawk Honda Julie Douglas, CEO of Dealer Pay This episode is brought to you by: Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning. Learn more @ https://lotlinx.com/ Deale…

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Driving Relationships and Embracing Change: A Conversation with Ryan Rohrman, CEO Rohrman Automotive Group 59:08

1M ago59:08

59:08

In this episode of Dealer Talk with Jen Suzuki, I've got Ryan Rohrman, CEO of Rohrman Automotive, to explore the intersection of legacy, leadership, and innovation in the automotive industry. Ryan shares how he honors the 60+ year foundation laid by his grandfather while steering a multi-dealership organization toward growth and relevance. From cre…

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"Fewer Leads, More Sales"– Massive Upsides, Fatal Flaws, and Sobering Reality of AI BDCs | Daniel Kim, Director of Operations at Barnes Crossing Auto Group 43:04

1M ago43:04

43:04

Today I’m joined by Daniel Kim, Director of Operations at Barnes Crossing Auto Group. His journey from tech entrepreneur to dealership operations leader, the promises and pitfalls of AI BDCs, why he insists his team stay on the phones and much more. This episode is brought to you by: 1. Widewail - Power your reputation engine with Widewail. Go Goog…