Best Dealership Service Tech Podcasts (2025)

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Turning Service Into a Competitive Advantage with Smart Technology 20:44

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6h ago20:44

20:44

The service lane isn’t just where repairs happen, it’s where loyalty is built. In this episode, Kim Saylor, Senior Director of Fixed Ops Marketing at CDK Global, joins hosts Camron Wilson and Michael Hayes to talk about how dealerships can create a better service experience by using the right technology, smartly and strategically. They explore the …

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Black Friday Brings West Herr-level Generosity! 11:19

3d ago11:19

11:19

Shoot us a Text. Episode #1207: Paul and Chris come to you on this Black Friday to talk about our favorite part of this season, how dealers are giving back. West Herr stepped up big this week, donating 1,400 turkeys and bags of Thanksgiving essentials to Rochester partner organizations as part of their 2025 Turkey Drive. The food was collected thro…

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What Paul and Kyle Are Thankful For This Year 7:33

4d ago7:33

7:33

Shoot us a Text. Episode #1206: Happy Thanksgiving from the More Than Cars Crew! Today, we're talking about our Thanksgiving plans and what we're thankful for this year. Most of all, we're thankful for you, everyone who is living out the More Than Cars mindset on a daily basis. You are an inspiration to the rest of the industry! Let us know what yo…

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OEMs Rethink Supply Chains, Stellantis In-Car Ads, Cost of Thanksgiving 12:22

5d ago12:22

12:22

Shoot us a Text. Episode #1205: We break down how automakers are strengthening supply chains, why Stellantis is pushing out in-car ads, and what’s driving up the overall cost of Thanksgiving this year. Show Notes with links: After five years of nonstop crises—from pandemics to tariffs to literal factory fires—automakers and suppliers are rethinking…

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Scout Shows Off, Amazon Auto Retail Results, Target Smiles At Everyone 14:28

6d ago14:28

14:28

Shoot us a Text. Episode #1204: Scout Motors accelerates toward 2027 as test mules and plant prep hit major milestones. Amazon’s push into vehicle retail gains real traction with new brands and first-time buyers. And Target rolls out a strict “10-4” greeting rule as retailers fight for customer connection. Show Notes with links: Scout Motors put th…

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EV Subscription Service Expands, Foxconn: The Battery Supplier, Labor Market On Ice 12:47

7d ago12:47

12:47

Shoot us a Text. Episode #1203: Autonomy expands its EV subscription fleet with new brands, Foxconn doubles down on becoming a global EV battery powerhouse, and the U.S. labor market enters a “Great Freeze” that’s keeping both hiring and firing on ice. Show Notes with links: EV subscription company Autonomy has secured $25 million to add more than …

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The 90,000 Opportunity: What Brian Benstock Wants Every Dealer to Understand 6:48

7d ago6:48

6:48

What if the biggest threat to your dealership wasn’t the economy, the OEM, or even EV adoption… but the opportunities you’re not seeing yet? Today on the Fixed Ops Roundtable, we’re coming to you from the CAMS Industry Summit at Northwood University with someone who never fails to shake the room. I’m sitting down with Brian Benstock of Paragon Hond…

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The Real Reason New Techs Don't Last 8:35

7d ago8:35

8:35

Want to watch the episode? Subscribe to the YouTube channel. New techs keep quitting because they’re being lied to and set up to fail. No mentors, no support, no plan, just empty promises. This episode breaks down why shops can’t keep the new generation of mechanics longer than a year. LOOK IN THE MIRROR FATBODY! Support the show THE BOOK https://w…

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The16 with Amit Chandarana of Curbee, LA Gifts For Paul and Kyle 11:06

10d ago11:06

11:06

Shoot us a Text. Episode #1202: Day 2 from Automobility LA at the LA Auto Show, and we host Amit Chandarana, CEO of Curbee to talk about how there are now 16 independent repair shops to every 1 franchise dealership.. Plus, Paul and Kyle get gifts to welcome them to their first West Coast activation. This episode is brought to you by our Automobilit…

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LIVE from AutoMobility LA, Affordability Gets Worse, MRC Recap 9:27

11d ago9:27

9:27

Shoot us a Text. Episode #1201: Today, we’re coming at you from sunny Los Angeles, where we’ll be hosting interviews at Automobility LA at the LA Auto Show. We look ahead to all the conversations we’re going to be able to have, plus Kyle gives us a recap of the Modern Retailing Conference, and Cox Auto signals affordability is getting worse. This e…

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Brian Benstock on Leading Through Change 14:48

12d ago14:48

14:48

Shoot us a Text. Episode #1200: Paul sits down with Brian Benstock for a focused conversation on how AI is reshaping dealership roles, why strong leadership matters in uncertain markets, and how competition, democracy, and global collaboration all influence the future of automotive. Brian reflects on developing people, adapting to changing conditio…

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Ford Sells CPO on Amazon, Hyundai Off-Road EV, Netflix House Wins 12:47

13d ago12:47

12:47

Shoot us a Text. Episode #1199: Ford launches CPO sales on Amazon—but the dealer keeps the keys. Plus, Hyundai teases a high-riding electric concept for the off-road segment, and Netflix pivots to a massive experiential retail strategy. Show Notes with links: Ford is leveraging Amazon's massive consumer reach, partnering with the e-commerce giant t…

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Audi To Build At Scout Plant, Used EVs Sell Fast, Ford’s New HQ 11:47

14d ago11:47

11:47

Shoot us a Text. Episode #1198: Audi taps Scout Motors to build its first U.S.-made SUV, the used-car market cools while EVs heat up, and Ford trades “The Glass House” for a high-tech headquarters built for its next century. Show Notes with links: Audi is shifting its U.S. strategy with plans for a large electric SUV designed specifically for Ameri…

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Anushka Pashel: Ex Model and Owner of Bloom by Anuschka 1:20:57

14d ago1:20:57

1:20:57

In this episode of Career Conversations with Chris, I sit down with Anuschka Pashel, a model and founder of Bloom in Denver. From winning Ford’s Supermodel of the World at 18, to a career-altering crash, to building a life around flowers, travel, and handmade design, Anuschka’s story is one of reinvention and resilience. We cover: Refugee roots, to…

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Why The Industry’s Next Leaders Will Come From Programs Like These With Mike Cavanaugh and Dr Matt Bennett 6:50

14d ago6:50

6:50

If you’ve ever wondered what happens when the automotive industry’s brightest thinkers sit down in one room, buckle up. This conversation feels like stepping into the control room of a rocket that’s already taking off. In this episode, joining the conversation are two heavy hitters who are right at the center of that momentum: Mike Cavanaugh of Lit…

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They Don't Own You, They Just Think They Do 13:37

14d ago13:37

13:37

They don’t pay you enough to control you. They don’t own you. They just think they do. In this episode, we’re talking about side jobs, shop control, and the unspoken truth every tech knows: the dealer doesn’t get a say in what you do after you clock out. They want your time, your loyalty, your weekends, your silence… without paying you anything clo…

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Using AI in the Dealership 18:39

14d ago18:39

18:39

Artificial intelligence continues to generate attention across industries but for dealers, it’s already creating real results. In this episode, hosts Camron Wilson and Michael Hayes speak with Andy Seidenman, instructor at the NADA Academy and a recognized expert in dealer website management, CRM implementation, and modern retailing practices. Andy…

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HOW Many Pairs of Socks Did Car Dealers Donate? 9:19

16d ago9:19

9:19

Shoot us a Text. On this Saturday episode, Paul and Chris highlight how NADA Academy students and staff collected over 13,000 new socks during their Socktober campaign to support shelters across Virginia and Washington, D.C., showing how future dealership leaders are already stepping up to meet real community needs and proving the power of consiste…

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Mazda’s First EV, Impel Invests in Automotive Ventures Fund II, Major Stair Fail in China 11:48

17d ago11:48

11:48

Shoot us a Text. Episode #1196: Today we’re talking about Mazda finally going all-in on EVs, Impel investing in the next wave of auto-tech innovation, and Chery’s viral stair-climb stunt that went downhill…literally. We’ll be at Automobility LA at the LA Auto Show next Thursday, November 20 hosting the LA Auto Show Sessions. Thanks to our friends a…

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Toyota Makes MORE Hybrids, Waymo Hits The Highway, and Chat GPT Gets More attitude 10:43

18d ago10:43

10:43

Shoot us a Text. Episode #1195: Toyota doubles down on hybrids with a $14B battery bet. Waymo hits the freeway ahead of Tesla in the autonomy race. And OpenAI unveils a “warmer” GPT-5.1 with customizable personalities and smarter responses. We’ll be at Automobility LA at the LA Auto Show next Thursday, November 20 hosting the LA Auto Show Sessions.…

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Gen Z In The F&I Office, Why Farley is Scared of China, BYD Mega-City Factory 13:45

19d ago13:45

13:45

Shoot us a Text. Episode #1194: Today we’re talking about the next generation of car buyers shaking up the F&I office, Jim Farley’s humbling EV teardown that’s reshaping Ford’s strategy, and BYD’s jaw-dropping megafactory in China that’s literally larger than San Francisco. Show Notes with links: Born digital and raised on instant access, Gen Z is …

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Dealer Service Visits Drop, Inventory Climbs, Gen Z Spends 11:50

20d ago11:50

11:50

Shoot us a Text. Episode #1193: Today, we’re covering a spike in EV inventory, why dealerships are losing service customers, and how Gen Z’s complex spending habits could reshape the retail landscape. Show Notes with links: A new Cox Automotive study warns that dealerships are quietly losing the long game in fixed ops. Despite the average age of a …

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Ford Rethinks Lightning, SEMA Gets Wild, Flo Drives with AI 13:24

21d ago13:24

13:24

Shoot us a Text. Episode #1192: Ford faces a jolt of EV reality as the F-150 Lightning may lose its spark. Meanwhile, SEMA goes full throttle with hydrogen, hybrids, and horsepower. And Progressive’s “Flo” gets a digital copilot as AI helps animals hit the road in the brand’s latest ad. Show Notes with links: Ford is reportedly weighing the end of …

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Inside the Classroom That’s Redefining the Future of Automotive Leadership with CDK’s Mike Stoll 5:51

21d ago5:51

5:51

What happens when you mix the next generation of automotive leaders with a campus that breathes innovation and free enterprise? You get something electric. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode of the Fixed Ops Roundtable, I sit down with CDK Global’s Mike Stoll, alongside Sarah Vant…

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Shop Foreman Position Is it WORTH IT? 12:47

21d ago12:47

12:47

Every shop’s got one the foreman stuck between techs and management, trying to keep the place running while catching heat from both sides. This episode digs into what that job really looks like the pressure, the politics, the burnout, and the bullshit that comes with being “the middle guy.” If you’ve ever been a foreman, wanted to be one, or dealt …

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You Can’t Put a Price on Gratitude. But They’re Donating $100K Anyway. 14:05

23d ago14:05

14:05

Shoot us a Text. On this Saturday episode, Chris Reeves joins Paul and Kyle to talk about how Phil Long Dealerships continues its proud military tradition with a November-long giveback campaign benefiting Mt. Carmel Veterans Service Center. With every vehicle sold, Phil Long honors veterans, military members, and their families—potentially raising …

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Carmax CEO Fired, Elon’s Pay Package Approved, Gas-Powered Scouts 10:44

24d ago10:44

10:44

Shoot us a Text. Episode #1190: Today we cover CarMax’s executive shakeup amid disappointing guidance, Tesla shareholders’ approval of Elon Musk’s massive pay package, and how Scout Motors is seeing overwhelming demand for extended-range EVs. Show Notes with links: CarMax shares plunged 24% Thursday after the used car giant issued a grim forecast a…

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Ford’s Signature 2.0 Store, Holman Robotics, Walmart Has 3 Black Fridays 11:20

25d ago11:20

11:20

Shoot us a Text. Episode #1189: Ford unveils its hospitality-first Signature 2.0 dealership design, Holman jumps into the robotics game, and Walmart goes full throttle with back-to-back Black Friday deals. Ford is rolling out its first dealership image program in over two decades—and it’s less showroom, more hotel lobby. The new "Signature 2.0" des…

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Toyota Raises Guidance, Waymo In 3 New Cities, Holiday Music Creep Is a Good Thing 10:56

26d ago10:56

10:56

Shoot us a Text. Episode #1188: Today we’re talking Toyota’s global muscle amid U.S. tariffs, Waymo’s bold autonomous rollout into new cities, and why your store’s holiday playlist might be just early enough to keep shoppers smiling. Show Notes with links: Toyota posted a surprising 62% jump in second-quarter profit and raised its annual outlook, e…

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GM Tech Leadership Shakeup, Kia Delays EV4, Walmart’s Physical Catalog 9:08

27d ago9:08

9:08

Shoot us a Text. Episode #1187: GM trims its workforce and tech leadership as it reassesses priorities. Kia hits pause on its next U.S. EV launch amid regulatory roadblocks. And Walmart leans into nostalgia with a print catalog push designed to elevate its home game. Show Notes with links: General Motors made sweeping changes last week, laying off …

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Sue Heilbronner: Executive Coach and Author 50:01

28d ago50:01

50:01

In this episode of Career Conversations with Chris, we step into the high-velocity world of venture capital and leadership with Sue Heilbronner, co-founder of the renowned accelerator MergeLane. Key themes in this high-energy conversation include: Prosecutor to Pitch Coach: How the skills Sue honed as a federal prosecutor, specifically, pattern rec…

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Mobile Service with Richard Lupo, Charging Highways, In-Store Holiday Magic 17:16

28d ago17:16

17:16

Shoot us a Text. Episode #1186: Dealerships are investing big in mobile service as customer demand and capacity challenges make on-the-go repairs a serious growth opportunity. France launches the world’s first live EV-charging highway, while new data shows holiday shoppers are blending online convenience with a strong return to in-store experiences…

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Stop Guessing Who to Hire: Go Trego’s Data-Driven Way to Build High-Performing Dealership Teams With Cobi Collins 5:31

28d ago5:31

5:31

What if the future of automotive doesn’t depend on AI—but on how humans learn to work with it? That’s exactly what we dive into in this episode of the Fixed Ops Roundtable, recorded live at the Northwood University International Auto Show. Ted Ings and Sarah Vantine sit down with Cobi Collins of Go Trego, a leader who’s helping the industry rethink…

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The Last Real Techs 17:57

28d ago17:57

17:57

You can feel it, can’t you? Every year, there’s fewer and fewer of us left. The real techs. The ones who actually know how to fix shit not just swap parts, not just follow flowcharts. We’re watching the trade fade in real time. The old heads are walking out. The next generation’s walking in blind. And the people running this industry still don’t ge…

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How This Auto Group Stewards The Money It's Community Gives Them 11:06

30d ago11:06

11:06

Shoot us a Text. After a couple of weeks off due to international travel and a new baby, Chris, Paul and Kyle are back to talk about how car dealerships are caring for their community. Today, they cover how the Rohrman Auto Group donated $77,500 to support multiple organizations across Indiana and Chicagoland dedicated to pediatric cancer research,…

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The Nexperia Chip Crisis, Dealer Employee Satisfaction Rises, Gen Z Mystery Shops Hotels 12:44

1M ago12:44

12:44

Shoot us a Text. Episode #1184: Today we cover Toyota’s response to potential chip shortages, new research showing improved employee satisfaction at dealerships, and what Gen Z travelers want most from their hotel stays. Show Notes with links: Toyota CEO Koji Sato says the automaker isn’t facing an immediate chip shortage despite rising concerns af…

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Rebuilding After Aluminum Fire, Tekion Welcomes Competition, The Skills CEOs Need 14:17

1M ago14:17

14:17

Shoot us a Text. Episode #1183: Today we’re talking about the billion-dollar blaze disrupting Ford’s aluminum supply chain, Tekion’s confident response to new DMS rival Pinewood.AI, and why the retail world’s record CEO shuffle says more about skill sets than burnout. A mid-September fire at Novelis’s massive Oswego, N.Y. aluminum plant has shaken …

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Slate Taps Independent Service, China Ditches EV Subsidies, PayPal Integrates In ChatGPT 10:25

1M ago10:25

10:25

Shoot us a Text. Episode #1182: Today we’re talking about Slate Auto’s bold move to use independent repair shops instead of dealers, China pulling back EV subsidies to let the market decide, and PayPal teaming up with OpenAI to turn ChatGPT into a next-gen shopping hub. Show Notes with links: Electric startup Slate Auto is flipping the traditional …

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EV Market Recalibration, Home Charging Is Just Fine, Amazon Cuts Thousands and Invests Billions 14:23

1M ago14:23

14:23

Shoot us a Text. Episode #1181: Today we’re talking about an EV market hitting the brakes post–tax credit, why most electric drivers are just fine charging at home, and Amazon’s billion-dollar bet on future jobs—while cutting tens of thousands of its own. Show Notes with links: The EV market is undergoing a “recalibration” following the end of the …

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More Than Cars In Kazakhstan, Delivery Fees Skyrocket, Rivian and GM Trim Workforce 13:45

1M ago13:45

13:45

Shoot us a Text. Episode #1180: Fresh off a global adventure, Paul and Kyle return with stories from Kazakhstan, a look at why destination fees are climbing faster than car prices, and how Rivian and GM are tightening up their EV operations as the market cools. Destination fees — the unavoidable “shipping” charges tacked onto every new vehicle — ar…

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The Blueprint for Building the Next Generation of Automotive Pros with Jennifer Ness 9:31

1M ago9:31

9:31

What happens when education and industry come together to shape the future of automotive leadership? In this episode we sit down with Jennifer Ness of Cox Automotive—a powerhouse conversation about partnership, purpose, and the people driving change in our industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this epis…

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The Flat Rate Trap: How AI Will Help The Industry Win 16:55

1M ago16:55

16:55

!! NEXT WEEKS EPISODE IS ONLY ON YOUTUBE, VIDEO EPISODE ONLY!!! This Episode was already out on Youtube days ago. Subscribe for the video episodes! AI’s coming for every white-collar job out there the office people, the analysts, the “safe” careers. And when that wave hits, guess who’s waiting with open arms? The same industry that’s been burning t…

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Attract. Reward. Retain.: Lessons from NADA’s Workforce Study 29:07

1M ago29:07

29:07

Attracting and retaining skilled employees continues to be one of the biggest challenges for dealerships across the country. The latest NADA Dealership Workforce Study sheds light on what’s working, what’s changing, and where dealerships should focus to stay competitive in today’s labor market. In this episode of Dealer Driven, hosts Camron Wilson …

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Q4 Strategy Sessions: Ryan Rohrman on How To Stop Wasting 30% of Your Marketing 13:40

1M ago13:40

13:40

Shoot us a Text. Episode #1179: We close out Q4 Strategy Week with Ryan Rohrman, CEO of the Rohrman Auto Group. He breaks down how cleaner data, connected systems, and smarter marketing decisions can save you money, sharpen your efficiency, and help you finish the year with momentum. Show Notes: The goal is frictionless customer access — tech that …

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Q4 Strategy Sessions: Joe Castelino on Fixed Ops Cycle Times, Tech Tools, and Holiday Chaos 11:53

1M ago11:53

11:53

Shoot us a Text. Episode #1178: We dive into Q4 service strategy with Joe Castelino, VP of Fixed Ops at American Motors Group. From holiday PTO and campus ebb-and-flow to tech-enabled check-ins and bay visibility, Joe shows how disciplined processes and smart tools keep throughput high and customers happy into year-end. Show Notes with links: Plan …

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Q4 Strategy Sessions: Andy Guelcher on The Used EV Wave That’s Coming 10:55

1M ago10:55

10:55

Shoot us a Text. Episode #1177: Q4 Strategy Week rolls on with EV operator-extraordinaire Andy Guelcher. We dig into life after federal credits, the coming surge of affordable used EVs, New York’s eye-popping BrightDrop incentives, and why dealers must become “energy experts” to win the next phase of EV adoption. Show Notes: Post-credit reality che…

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Q4 Strategy Sessions: RussFlipsWhips on Social Media That Sells 10:43

1M ago10:43

10:43

Shoot us a Text. Episode #1176: Day two of Q4 Strategy Week brings social media powerhouse Russell Richardson — aka Russ Flips Whips — to talk about how dealers can turn content into car deals. He shares real-world results, easy-to-start strategies, and why empowering your people might be your best Q4 move yet. Show Notes: Q4 is the best time to ma…

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“Convenience Is Kindness”: How Zapmoto Is Revolutionizing the Remote Service Experience with Clint Curtis 8:50

1M ago8:50

8:50

What if your customers never had to step foot in your dealership again, and still loved you for it? That’s exactly what my guest, Clint Curtis, Founder and CEO of Zapmoto, is proving across the country. In this episode recorded live from Mike Calvert Toyota in Houston, Texas, we explore how Zapmoto is transforming pickup and delivery into one of th…

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Q4 Strategy Sessions: Patrick Abad on Leading Through the Holidays 15:00

1M ago15:00

15:00

Shoot us a Text. Episode #1175: It’s Q4 Strategy Week on The Automotive State of the Union! Paul and Kyle sit down with Patrick Abad of Beaver Toyota and Mazda to talk about leading your team through the holidays — when emotions run high, sales run hotter, and leadership matters most. Show Notes: The holiday season brings both family time and the b…

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When the Techs Stick together, THEY PANIC! 25:25

1M ago25:25

25:25

SUBSCRIBE to the YOUTUbe channel. This episode was already out last week on there. VIDEO EPISODE. You’ve probably seen that Lizard Ford guy online the one always talking about the factory side of things. Strikes, contracts, solidarity… all that. The truth is, he only talks about that side because that side actually fights back. The union guys on th…