What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
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Digital Employee Experience Podcasts
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Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology
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The Workplace Innovator Podcast, hosted by speaker, entrepreneur and answer-man Mike Petrusky, offers real-world insights from top facility management & workplace leaders on how to use tech, talent and tenacity to create the best workplaces on earth. Powered by Eptura™, The Workplace Innovator helps corporate real estate, facility management, IT, and HR leaders design incredible "friction-free" workplace experiences that fuel employee productivity, tech innovation and optimal space utilizati ...
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Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe | Customer Experience Strategy Expert
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Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service. Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new tec ...
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Need to use a SharePoint intranet due to internal policies, company transitions, or legacy systems? When all the available information is overly technical or negative, where do you turn? Enter Fresh Perspectives: Living in the reality of SharePoint intranets. We provide useful, jargon-free insights and real-world examples to help you maximize the benefits of SharePoint intranets and tackle its challenges. Pro-SharePoint but realistic, we debunk misconceptions and share product management ins ...
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Exclusively from WebMD Health Services, the HR Scoop Podcast explores the evolving world of unique employee benefits and the challenges of managing unique employee populations. Featuring interviews with other HR Leaders and hosted by WebMD’s Head of People, Andrea Herron, the HR Scoop is a cleverly casual experience that should be on the playlist of any HR professional.
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The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind. If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you. Each episode w ...
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Take control of your digital workspace environment end-to-end AND make your end-users happy with their experience. Join Eugenia Schipelliti and Jeff Johnson as they interview industry leaders, customers, and tech gurus on how ControlUp is the simplest, most cost-effective way to observe, analyze and optimize your employees’ digital experience. They’ll help you understand the technology, trends in the industry, and best practices with digital workspaces so you can understand how to keep your ...
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This is your go-to podcast for all things marketing, branding, and customer experience. We’re bringing you honest and fun conversations with bite-sized insights. Hosted by BrightSign’s CMO Brian Rowley and Head of Integrated Marketing Laura Smith, you’ll hear from industry pros, creatives, and innovators about what’s actually working in today’s evolving, digital-first world. No fluff — just real insights on how brands are connecting with audiences and driving growth. Tune in for fresh ideas, ...
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Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discove ...
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Liquidware Chats is a monthly podcast hosted by James O'Regan, Product Marketing Manager at Liquidware. The podcast is dedicated to discussing topics related to digital workspace strategy, digital employee experience (DEX), and end-user computing (EUC). It can be found on all the major audio platforms including Spotify and Apple Podcasts.
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Actionable advice to help grow your home services company. The Battle Plan Marketing Podcast is designed for contractors who are looking for effective tips and tactics to grow their business. Podcast topics include contractor marketing strategy, lead generation, web design, search engine optimization, reputation management, referral programs, content marketing, online advertising, social media, financials, sales, employee management, services, and general entrepreneurial interests. Mark Ambr ...
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Employee engagement is dead. Employee Experience in a traditional office is dead. If you, like all leaders post COVID-19, need to make split decisions that drive the best digital employee experience (DEX), this podcast delivers on all the latest and greatest strategies that top companies are implementing today. Join our host, David Williams, as he helps you to retain your top talent during these challenging times. www.forgeant.com Support this podcast: https://podcasters.spotify.com/pod/show ...
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Cut through the noise. Solve real problems. Transform your shop floor.Manufacturing Stream delivers hard-hitting, actionable insights from decades of shop floor experience. In just 15-30 minutes per episode, hosts Eric Whitley and Chris Rost tackle what's actually dragging down your manufacturing performance - with a laser focus on eliminating costly downtime and accelerating digital maturity.No corporate fluff, no theoretical nonsense. Just proven strategies and real stories from the manufa ...
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🎧Tune into our top rated Customer Focused Business Podcast for Founders, Executives, Business Owners & leaders on your favorite podcast player including; Apple, Spotify & Amazon! The reality is most companies struggle with their team management & SaaS utilization rates, averaging 30% & require continued optimization, on-demand support & employee training. Globally companies collectively lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelli ...
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Welcome to The Global Xperience. We'll be immersing you in the dynamic world of Customer Service and Collections. You will gain access to the secrets of success in the world of customer and employee experience through conversations with keynote speakers, industry mavericks, and CX and debt collections experts and influencers. Every episode will feature thought leaders, celebrities, advocates and ambassadors in all things experience. Stay tuned, and hit that subscribe button to stay up to dat ...
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The Profit Pillars Show by Evolved Finance gives entrepreneurs the guidance and clarity they wish they had sooner. Each episode delivers actionable advice based on Parker's years of experience helping business owners grow stronger, more profitable businesses.
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Ëlabba®️ DIGITAL™️ is a place for event and non-event professionals and those in the entertainment industry. 'Your Ëvents and Ëntertainment Podcast' always brings support to other businesses in need of these services. Esther DCS will give you actionable steps in each episode with the most important strategies for starting, scaling your business in the ëvents and ëntertainment industry and for living an ënjoyable life ëxperience for YOU and your ËMPLOYEES. Ëlabba.®️ DIGITAL™️ helps your busin ...
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A technology-focused podcast for C-suite leaders who are tackling digital transformation projects for the world's biggest companies. The CEO.digital Show brings you in-depth explorations of markets, technology, trends, ideas and strategies – all with the aim of helping you deliver better results with what you do. Our hosts Craig McCartney & Todd Jordan sit down with industry leaders to discuss pressing business and technology issues, including: digital transformation, cloud, cybersecurity, d ...
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Explore the future of built environments through the lens of Spatial Experience Design (SXD). Each episode dives into how technology, human insight, and user design intersect to shape workplaces, venues, and public spaces—making them more engaging, efficient, and meaningful. Join us as we uncover ideas that redefine how people connect with the spaces around them.
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Best Of Reddit Stories 2025 Cheating, True Crime, AITA and NSFW Stories
Best Of Reddit Stories 2025 Cheating, True Crime, AITA and NSFW Stories
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Best Of Reddit Stories 2025 Dive into the latest and greatest Reddit stories of 2025! From jaw-dropping "Am I the A**hole?" moments to heartwarming tales from r/HumansBeingBros, this collection brings together the most entertaining, shocking, and thought-provoking posts Reddit has to offer. We’re covering everything from dramatic revenge stories and awkward family confessions to inspiring life lessons and hilarious fails. Whether you’re here for the laughs, the drama, or the unexpected twist ...
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Join us as we talk about Digital Operations, AI and Automations. Digital Operations is the discipline of designing, implementation, and educating an organization’s digital tools and processes. It involves bringing together automation, AI, global talent, remote work, and other digital technologies to streamline operations, optimize processes, reduce manual work, improve data quality, maximize knowledge work, and enhance the employee experience. At its core, digital operations digitizes and au ...
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LDS On, the podcast from experience strategy and design firm Logical Design Solutions, is dedicated to the discussion of transformation management. In each episode, industry thought-leader and digital transformation expert, Mimi Brooks, provides insight on a topic of strategic interest to business leaders who are guiding their organizations through transformative change.
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Join the Mad Fientist as he interviews personal-finance icons like Mr. Money Mustache, Ramit Sethi, and JL Collins to discover the strategies they used to achieve financial independence and retire early! Learn about investing, tax avoidance, entrepreneurship, travel hacking, real estate, and all things related to financial independence and early retirement!
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The Brand Transformation Show by Blirt is where we unpack what it takes for leaders to transform their brand through leadership, creativity & technology.
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For more than a dozen years, the Stack Overflow Podcast has been exploring what it means to be a developer and how the art and practice of software programming is changing our world. From Rails to React, from Java to Node.js, we host important conversations and fascinating guests that will help you understand how technology is made and where it’s headed. Hosted by Ben Popper, Cassidy Williams, and Ceora Ford, the Stack Overflow Podcast is your home for all things code.
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”AI Made Easy for Small Business” by Polarity.biz is a lively podcast hosted by successful small business owners, Jim Donio and Jeremy Ryan, offering practical insights and strategies to help fellow entrepreneurs harness the power of AI, boost competitiveness, and drive growth—all with a dash of humor and fun. No prior AI experience is necessary.
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Featured on Inc.com's list of 100 Podcasts That Will Make You Smarter, Better, and Wiser, MSNBC's Your Business, and on the Fit Small Business list of best small business podcasts, this show is designed to help small business owners, salespeople, and new entrepreneurs with the various aspects of business success. We have a great lineup of guests and topics scheduled. We’ll be talking about everything from sales to employee issues; from technology to social media; from work-life balance to ex ...
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Turn casual customers into faithful fans. And employees into evangelists. A dynamic show with different formats designed to help you grow average revenue per customer (ARPU) and reduce customer churn. Casual conversations with host David Millay and the best brand marketers and operators in the world. Scientific breakdowns of tribes, trends, theories and tests (brand case studies). And idea brainstorms with recurring guests, like Christina Garnett, Troy Hidduke Campbell, and Kaila Pettis.
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On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
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META This! explores the rapidly evolving world of the metaverse and immersive digital experiences. The series dives into how emerging technologies, virtual worlds, and decentralized platforms are transforming culture, commerce, and intellectual property. Featuring in-depth conversations with innovators, brand leaders, and creators at the forefront of Web3, each episode unpacks strategies, case studies, and opportunities for brands to thrive in this next digital frontier.
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Unboxing OD is your guide to making sense of Organizational Development - one thoughtful conversation at a time. Hosted by Kenneth Pearson, seasoned OD practitioner and author of The Flow of Five Tiers, this podcast unpacks the complexity of organizational life with clarity, compassion, and a bit of edge. Whether you're an early-career OD professional, a leader trying to navigate change, or simply someone who believes workplaces can be more human, you'll find grounded insights and actionable ...
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Properly practiced, digital transformation should lead to happier, faster, smarter and safer employees and customers. Welcome to Experience Threading: The Podcast where we discuss human-centered, outcome focused digital transformation. If you’ve ever wondered, “How can we make it easier for people to get their work done? How can I move to the cloud, and then stay in the cloud? What’s the best way to handle risk in this work-anywhere world?” we invite you to listen in for the tools, technique ...
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Learn about proven launch strategies, secrets, and digital product best practices, so you can learn how to diversify and scale your own business and run launches that actually make money. Discover what launch strategies and digital products are working right now (and what isn’t working), from successful business owners who share behind-the-scenes information, results, and product sales information. Having launched over $25 million of digital products, not to mention all of the corporate laun ...
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Information Architected is a consultancy focused on the intelligent use of content, knowledge and processes to drive innovation and thrive in a digital world.
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When the threats are real and the stakes are high — what actually works? Right now, as you're reading this, someone's watching your family, your business rivals are digging through your digital history, and a disgruntled employee knows exactly where your vulnerabilities are. While you're focused on your day job, they're building a plan. This podcast exists because ignoring threats doesn't make them disappear. I'm Philip Grindell — former Scotland Yard detective, behavioural threat specialist ...
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The Internal Communications Podcast is everything you need to know today as a professional in IC. In each episode, your host Jonathan Davies will discuss relevant topics with professionals from all around the world.
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We talk with employers, benefits advisors, technology innovators, and other experts in wellness, human resources, and healthcare."Healthcare on the Rocks" is a production of Springbuk. Imagine a world where every healthcare decision is backed and guided by data. Springbuk is the health data analytics solution that equips you with the insights and expertise you need to sharpen your benefits strategy, advance employee health, and contain costs. Unlike legacy data warehouses, we simplify data-d ...
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Insights@Work, powered by ADP Canada, is your monthly dive into trends, technology and people strategies shaping the future of work in Canada. Each episode features conversations with HR leaders, payroll professionals, workplace innovators and people in Canada who share actionable insights on everything from compliance changes and employee experience to digital transformation and the evolving Canadian labour market. Whether you're an HR professional, business leader, payroll specialist or si ...
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"Empathy Matters," hosted by Dr. Nassim Abdi, delves into the essential role of empathy in the corporate world. This episode explores how AI is reshaping empathy in the workplace, strategies for fostering workplace empathy, and its impact on customer experiences and employee engagement. It also addresses the role of empathy in leadership and the evolving digital workplace. The discussion extends to transforming corporate stories for training, focusing on impactful stories, overcoming challen ...
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abrupt future is a podcast that explores the potential consequences of abrupt and dramatic changes to our workplaces. Through interviews with experts and in-depth analysis, the podcast delves into topics such as hybrid workforce, HR technology, artificial intelligence and the future of work. Each episode offers a thought-provoking and nuanced perspective on the potential consequences of these changes on how organizations manage their workforce, how employees experience their work, and how HR ...
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Learn how to leverage & scale your business with MyOutDesk — the industry leader in virtual assistant services, with over 17 years of experience serving 7,500+ clients. Last year, we saved our clients $55 Million Dollars as the highest-rated Virtual Assistant company with more than 800 verified 5-star business reviews in real estate, mortgage, IT/tech, human resources, healthcare, and more!
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The Shadowpoint Podcast aims to share valuable, creative insight into building brands and creating dynamic digital content, while also presenting a deeper, more personal view of who we are and what we do. Shawn is a dynamic, creative storyteller with a strong background in marketing, specifically the non-profit sector. Logan is a seasoned photographer, cinematographer, and drone pilot with experience in creating captivating media for anything from luxury real estate to brand storytelling. To ...
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Entrepreneur Inspiring Stories to Help Motivate, Build, & Grow Your Successful Business with a Master Class from Entrepreneurial Thought Leaders that tell it How It Is... Millionaire Interviews is actionable advice for the (future & present) Entrepreneur, Thought Leaders, Solopreneur, Youpreneur, and Small Business Owner. The host interviews Business Founders in the Product, Service, Real Estate, and Tech industries so they can teach you from their experience. Connect with other Listeners @ ...
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Produced by Unum, the HR Trends podcast tackles complex human resources management topics and employer best practices in the new world of work, with a particular focus on improving the employee experience, workforce wellness, digital transformation and workforce technology. We talk with industry experts, innovators and HR trendsetters about how employers attract and retain top talent. Tune in to explore what role benefits play in a labor market turned upside down, how HR compliance is evolvi ...
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On this show, we will talk about all things relating to the patient experience in an aesthetic practice. My goal is to educate my audience on the best practices to enhance the patient's experience and truly differentiate the practice to set the bar high before, during and after every aesthetic consult.
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This podcast has been a marketing podcast. Listen in the car, at the gym or while you’re walking the dog. In this show, you’ll discover success stories and expert interviews from leading social media marketing pros in a weekly short podcasts.Discover how successful businesses employ social media, learn new strategies and tactics, and gain actionable tips to improve your social media marketing. A Sub-brand by We Creative Heads
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In this podcast your hosts Lara Helmling and Lliam Leosh offer real talk about this cutting edge tool: chat-based AI. They focus on how to leverage AI-powered writing in authorship and in the workplace for greater employee satisfaction, retention, creativity, and productivity while shedding light on the controversies regarding it (are robots really going to take over the world?). Listen for discussions on the legal and ethical issues surrounding this revolutionary technology. With decades of ...
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ControlUp Community Radio: The Premier Podcast for IT Insights and Innovations. Join your host, Douglas Brown, as he engages with the leading minds in the realm of End-User Computing (EUC), Digital Employee Experience (DEX), and the broader desktop computing landscape. Delve into candid conversations that unveil the pulse of the technology world—without any preset script. Our guests, ranging from industry pioneers to key players, share their invaluable experiences, providing you with actiona ...
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Ep. 380: "Embrace the Future" – Emerging Workplace Technologies and the Dynamic Assignment of Space with Darlene Pope of Brava Systems
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Darlene Pope is CEO of Brava Systems where she is passionate about delivering a flexible system that lets you configure, launch, and seamlessly interact with AI across your organization, using your own data. Mike Petrusky asks Darlene about her career journey as a smart building and digital workplace expert who is also a globally recognized visiona…
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Ryan is joined by Outshift by Cisco’s VP of Engineering Guillaume De Saint Marc to discuss the future of multi-agent architectures as microservices, the challenges and limitations of the infrastructure for these multi-agent systems, and the importance of communication protocols and interoperability in order to build decentralized and scalable archi…
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Control for Compliance Supports Mac OS Jeff announces that Control for Compliance now supports Mac OS for vulnerability scanning and patching. The integration allows for real-time detection and remediation of security issues on Mac devices, similar to the existing capabilities for Windows machines. Jeff emphasizes the importance of feature parity b…
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Twilio's secret sauce and CarFinance247's road to success - Interviews from Twilio SIGNAL London 2025
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Today’s episode of the Punk CX podcast a two-parter that I recorded while attending the Twilio SIGNAL event in London on November 19th. My first guest is Peter Bell, VP of EMEA Marketing at Twilio. Peter and I talk about his highlights from the event, what he is seeing companies do well/right to help them harness the obvious potential of all of the…
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In this conversation, Etinosa and Diane discuss the intricacies of decision-making in business relationships, focusing on how pricing strategies can influence client engagement. Etinosa emphasizes the importance of framing decisions in a way that leads clients to consider options rather than simply agreeing to work together. The dialogue highlights…
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Parents, have your kids ever seen or experienced anything ghostly that kinda scared you?
53:32
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Parents, have your kids ever seen or experienced anything ghostly that kinda scared you?
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🐙 What the Octopus Can Teach Us About AI (w/ Steve Wunker)
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Tim and Tom sit down with Steve Wunker — Managing Director of New Markets Advisors, author, and early pioneer of the smartphone — to explore the big ideas behind his latest book, AI and the Octopus Organization. Steve breaks down why AI shouldn’t just “bolt onto” old processes, how distributed intelligence reshapes the firm, and what leaders can le…
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How Much Should You Really Spend On Your Team?
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One of the biggest expenses in any small business is your team, but how do you know if you're spending the right amount? In this episode of The Profit Pillars Show, Parker Stevenson (CEO of Evolved Finance and author of Profit Pillars) breaks down how to analyze your labor costs, what healthy payroll percentages look like, and how to tell if your t…
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AI Powered Customer Intelligence To Grow Your Business | Varun Sharma
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Hey CX Nation, In this week's episode of The CXChronicles Podcast #273, we welcomed Varun Sharma, Co-Founder & CEO of Enterpret based in New York, NY. Enterpret provides custom AI to transform how you understand customers – from feedback chaos into clear, confident action. Harness superintelligence that feels like intuition, so your product and CX …
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Ryan welcomes Simone Kalmakis, VP of Engineering at Viam, to dive into how her team is bridging the gap between software and robotics, the importance of abstraction layers in making robotics more accessible, and the real-world applications of robotics from lobster traps to industrial sanding robots. Episode notes: Viam is a robotics platform that b…
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The Importance of Data in Business Strategy with Danielle Hendon
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In this conversation, Diane Helbig and Danielle Hendon discuss the critical role of data in making informed business decisions. They emphasize that having access to accurate information empowers business leaders to make intelligent choices, rather than relying on guesswork. The discussion highlights the importance of understanding data to navigate …
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Brianne Flaherty from LifeSpeak | Supporting Women Through Hormonal Transitions at Work
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How can employers support women through hormonal transitions without losing top talent? Christine welcomes Brianne Flaherty, Health Coach at LifeSpeak, to spotlight the mental-health side of perimenopause, menopause, and postpartum—and how stigma, silence, and burnout push women out at the peak of their careers. From manager training to peer networ…
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Redefining a beloved brand: What Zoom’s transformation teaches modern business leaders
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Episode page: https://bit.ly/44hNGCc Episode description: In this episode of Insights Unlocked, Zoom CMO Kim Storin joins host Johann Wrede for a candid conversation about the realities of leading through transformation. Kim shares why change is harder than most leaders admit and how Zoom is evolving from a company known for meetings to a full mult…
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#269: School Needs a CX Makeover: Here is How with Leonard Sommer
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Leonard Sommer argues schools are stuck in an industrial model and kill creativity. He shares proven examples and methods to redesign student experience. Learn why culture, not curriculum, matters and how businesses can partner with schools to prepare future workers and protect human creativity in the AI era. About Leonard Sommer Since 2014, Leonar…
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Summary In this conversation, Jim and Jeremy explore the transformative impact of AI on the service economy, discussing its potential to enhance productivity and reshape business operations. They also address cautionary tales surrounding AI usage, emphasizing the importance of careful software selection. The discussion shifts to the concept of digi…
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Darryl Lyons, co-founder and Chief Rainmaker at Rainstick, joins the show to dive into advancements in AgTech and how Rainstick is using bioelectricity to enhance agricultural productivity. They discuss how Rainstick mimics natural thunderstorms to create electric fields and frequencies that promote plant growth, challenges and breakthroughs in the…
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How to Know When it's Time to Hire Your First Employee
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Hiring your first employee can feel like one of the biggest and scariest steps in entrepreneurship. In this episode of The Profit Pillars Show, Parker Stevenson (CEO of Evolved Finance and author of Profit Pillars) breaks down exactly how to know when it's time to move from using contractors to bringing someone on your team full-time. Parker explai…
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S2: Ep 7 | A Fresh Perspectives take-over: How to build community
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Building a successful community isn't about gathering large numbers of people in one place. It's about creating meaningful connections that drive real business outcomes. Former Microsoft MVP program leader Laurie Pottmeyer shares her proven strategies for building communities that actually work. Laurie spent nearly two decades at Microsoft developi…
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Are machines making marketers more human? - Interview with Elizabeth Maxson of Contentful
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Today’s episode of the Punk CX podcast features a discussion I recently had with Elizabeth Maxson, CMO at Contentful, a digital experience platform trusted by more than 4,200 companies around the world. Elizabeth joins me today to talk about a research report they recently published called When Machines Make Marketers More Human, whether marketers …
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🎙️ Reality Bytes: The Rise (and Risks) of Vibe Coding
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In this Reality Bytes reunion, Tom, Sean, Tim, Oriana and Megan unpack the buzzy rise of vibe coding — the AI-assisted development trend coined by Andrej Karpathy and already explored by companies like Meta and Microsoft. The panel digs beneath the hype: from accelerated prototyping and accessibility gains to serious risks around technical debt, sh…
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Ep. 379: "Connectivity and Interoperability" – The Power of Technology Integrations in the Future Workplace with Dominique Burgauer of Archilogic
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Dominique Burgauer is CEO at Archilogic where he is passionate about mapping the world's interiors to make them more useful with an integrated suite of products that allows you to build apps, websites, and experiences. Mike Petrusky asks Dom about why he believes that connectivity and interoperability in systems are essential for accelerating decis…
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Ryan is joined by Jared Quincy Davis, CEO and co-founder of Mithril, to explore the importance of efficient resource allocation and GPU utilization in AI, the myth and misconceptions of the GPU shortage, and how the economics of GPU will change with new scheduling and utilization strategies. Episode notes: Mithril’s omnicloud platform aggregates an…
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Innovation-ish: Practical tools for everyday innovators
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Episode web page: https://bit.ly/49ucDxK Episode summary: In this episode of Insights Unlocked, UserTesting’s VP of Design Jason Giles sits down with Tessa Forshaw and Rich Braden—co-authors of Innovation-ish and longtime instructors of design thinking at Harvard and Stanford—to explore what truly drives innovation and why most people hesitate to p…
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#268: AI Won't Fix Bad CX But It Will Expose It with Rajat Chawla
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This episode shows how AI magnifies both strengths and gaps in customer experience. Rajat Chawla explains why AI exposes bad CX, how invisible effortless experiences look, and what leaders must do on culture, accountability, and journey design using Taco Bell, KLM, and Starbucks examples. About Rajat Chawla Some highlights about Rajat Chawla: - Asi…
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1. SUMMARY In Episode 46 of AI Made Easy for Business, Jeremy and Jim tackle the very real fears and opportunities surrounding AI in the workplace, especially for small businesses. Kicking off with a playful take on the wishbone tradition, they quickly dive into sobering insights: replacing junior staff with AI may save money now but threatens futu…
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Why you need the I4JM in your life - Interview with Mark Smith and Ray Gerber
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Today’s episode of the Punk CX podcast features a discussion I recently had with Ray Gerber and Mark Smith, Co-Founders of the Institute for Journey Management (I4JM). We talk about customer journeys, where most people go wrong with them, some examples of customer journeys done right, where AI fits into all of this, the backstory to the Institute f…
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Ryan is joined by David Hsu, CEO and founder of Retool, to explore how AI is transforming the role of a software developer into a software architect, the increasing accessibility of coding for non-engineers, and the importance of placing guardrails and higher-level programming primitives on AI coding assistants. Episode notes: Retool is an enterpri…
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People Who Plotted Revenge On A Cheating Partner And Watched It Unfold Perfectly, What Your Story?
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People Who Plotted Revenge On A Cheating Partner And Watched It Unfold Perfectly, What Your Story?
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Should Your Business Accountant Be a CPA?
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Should your business accountant be a CPA, or is an Enrolled Agent (EA) a better fit for your small business taxes? In this episode of The Profit Pillars Show, we're breaking down the real differences between these accounting designations so you can choose the right professional for your business. In this episode, Parker Stevenson (CEO of Evolved Fi…
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Embedding Intelligence: The Next Phase of AI in Marketing and Experience
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AI is reshaping marketing and customer experience faster than anyone expected, and most teams are only scratching the surface. In this episode of Prose + Comms: Engagement, Unplugged, we break through the hype to explore how AI is changing the way marketers think, create, collaborate, and problem-solve. From boosting creativity to transforming ever…
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Mental Hospital Employees, Who's the Scariest Patient you've ever had to deal with?
55:20
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Mental Hospital Employees, Who's the Scariest Patient you've ever had to deal with?
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One Click Bug Reports Devs Love | Matt Rubright
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54:11
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Hey CX Nation, In this week's episode of The CXChronicles Podcast #272, we welcomed Matt Rubright, Chief Customer Officer at Jam.dev based in Seattle, WA. Jam powers the complete software development lifecycle, with AI that eliminates 84% of bug reproduction tasks, so your engineers can ship clean code faster. Jam AI adds the relevant logs and step…
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Ep. 378: "It's About Strategy Enablement" – Aligning Human Experiences and Operational Insight in the Workplace with Martin Frohock of AVEVA Group Limited
19:50
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Martin Frohock is Global Workplace Experience Director at AVEVA where he is passionate about delivering a strategy that aligns with his team's mission is to connect trusted information and insights that spark industrial ingenuity and help create a more sustainable future. Mike Petrusky asks Martin about how the role of corporate real estate and fac…
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How to create agents that people actually want to use
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27:07
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Ryan welcomes Assaf Elovic, head of AI at monday.com, to discuss creating AI tools that users will actually adopt, how they created their Monday Sidekick agent with the user experience in mind, and the opportunities that AI creates for better productivity and more efficiency. Episode notes: monday.com is a work management platform that allows you t…
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💥 Agentic AI and the End of Traditional IT (w/ Robb Wilson)
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In a wide-ranging conversation, Robb Wilson—CEO and co-founder of OneReach.ai and author of The Age of Invisible Machines—joins Tim and Tom to explore the rise of agentic AI and its seismic implications for IT, organizations, and society. Robb breaks down the concept of agent runtimes, why conversational interfaces matter more than ever, and how ad…
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In this episode of Accelerate Your Business Growth, host Diane Helbig speaks with Profit Doctor Ben Hansen about the concept of 'profititis'—a condition where businesses experience revenue growth but struggle with profitability. Ben shares strategies for identifying and addressing profitability issues, emphasizing the importance of customer quality…
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Kristen Sharkey from Emboldify | Using Improv to Build Resilient and Authentic Leaders
38:30
38:30
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Christine Muldoon speaks with executive coach Kristen Sharkey, founder of Emboldify, about how improv techniques can reshape leadership development and team culture. From embracing failure to cultivating presence, Kristen shares how applying principles from improv theater helps leaders build trust, psychological safety, and resilience—especially in…
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How customer-centric marketing fuels real growth
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Episode web page: https://bit.ly/3XIsfGJ ----------------------- Episode summary: In this episode of Insights Unlocked, Nathan Isaacs talks with marketing powerhouse Bill Macaitis—former CMO of Slack, Zendesk, and Salesforce—about how B2B companies can scale efficiently by prioritizing customer experience, building authentic brands, and embracing n…
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#267: Mastering CX and Digital Innovation: Global Insights
36:52
36:52
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In this engaging episode Gregorio Uglioni welcomes Hussein M. Dajani, a visionary leader in customer experience and digital transformation. Hussein shares his journey through various leadership roles, highlighting his impactful work at Red Bull, Nissan, and Deloitte Digital. He discusses the importance of customer-centric strategies and the integra…
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My Dying Wife Wanted to Spend a Weekend with My Best Friend!
1:03:50
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My Dying Wife Wanted to Spend a Weekend with My Best Friend!
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Feeling stuck before you even start? You're not alone. In this episode, Jim and Jeremy dive into the fear, fuzz, and failure that freezes entrepreneurs—and how a little structure and clarity can change everything. From job insecurity to idea overload, they explore how the new Polarity Playbook helps turn “Where do I start?” into “Let’s go!” AI Joke…
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Learning How to Spend Money (While Enjoying Every Dollar Spent)
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28:15
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After decades of saving/investing, it's hard to immediately flip a switch and go into spending mode. Spending is a skill that you should develop on your way to FI, so that you're better at it when the time comes to really do it. Here's what worked for me over the last few years! Highlights How to reframe expenses and recalibrate how you value money…
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The fastest agent in the race has the best evals
32:33
32:33
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Ryan welcomes Benjamin Klieger, lead engineer at Groq, to explore the infrastructure behind AI agents, how you can turn a one-minute agent into a ten-second agent, and how they used fast inference and effective evals to build their efficient and reliable Compound agent. Episode notes: Groq delivers fast, low-cost inference using their custom-design…
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CX is reaching a tipping point - Interview with Jonathan Rosenberg of Five9
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41:01
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Today’s episode of the Punk CX podcast features a discussion I recently had with Jonathan Rosenberg, who is the Chief Technology Officer and head of AI at Five9. Jonathan and I talk about why he believes CX is reaching a tipping point and what’s driving that, how things are likely to change for customers, agents, and businesses, what he’s seeing co…
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