Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery — the podcast for IT leaders, MSP owners, and service delivery professionals who want to elevate performance, improve processes, and stay ahead in the fast-changing managed services landscape.
…
continue reading
Improve Customer Service Podcasts
1
Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
107
121
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
…
continue reading
Heritage Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
…
continue reading
There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers ar ...
…
continue reading
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
…
continue reading
From support to success and beyond - we talk with the people and companies building the future of customer experience. Presented by Tavolo Consulting.
…
continue reading
1
Inside Information
Hosted by Laura McGowan | Produced by Joe Frezza and Laura McGowan | A Tweddle Group Presentation
02
Product information: it's the place where humans and technology meet. Could better product information, better customer support and better service information create a new level of end-user experience AND improve our businesses in the process? Join Laura McGowan for Inside Information--everything you ever wanted to know about product information, but were afraid to ask.
…
continue reading
What if the secret to transforming your business wasn’t in the next big strategy—but in the experiences you create every single day? Chats with Jason is more than a podcast—it’s a movement led by customer experience strategist and bestselling author Jason S Bradshaw. In each episode, Jason sits down with world-class leaders—not just from customer service or HR, but from technology, marketing, finance, design, leadership, and more. Why? Because every part of a business touches the customer or ...
…
continue reading
1
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
18416
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
…
continue reading
The CX Equation podcast from Tap CXM discusses what it really takes to deliver great customer experience in complex organisations. Hosted by industry leaders Chantelle Casey and Mark Clydesdale, each episode is a practical and refreshingly honest conversation with leaders doing the work. Deep-diving into the strategies and technologies transforming CX across all business sectors, from CRM rollouts to loyalty redesigns to workflow overhauls - and everything in between. Whether you're a CX lea ...
…
continue reading
Fast Food Insider" takes you behind the counter of America's favorite fast food chains. Join us as we dive into the menus, marketing strategies, and e-commerce success stories of iconic brands like McDonald's, Whataburger, Burger King, Popeyes and more. Each episode, we'll explore how these quick-service giants are leveraging Shopify to drive sales, improve customer experience, and stay ahead of the competition. From exclusive interviews with industry experts to in-depth analysis of the late ...
…
continue reading
The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
…
continue reading
Business tips for startups by proven entrepreneurs
…
continue reading
Podcast by Civil Service World
…
continue reading
Advice for small business owners on how to maximize marketing, increase sales, and improve customer service.
…
continue reading
Mighty Forces is the podcast for people who give a damn — about other people, about the state of our world, and about prying this one wild and precious life from the jaws of fascism, white supremacy, and automated customer service menus. We'll go deep, and we'll get stupid, because the best conversations do both. In each episode, host and story coach Amanda Hirsch chats with smart, funny artists and activists, healers, teachers, and entrepreneurs, plus folks doing super cool work that defies ...
…
continue reading
The Mind Your Business Podcast is a platform for insightful conversations about a range of topics including company culture, customer service, personal/professional growth, leadership, and more. There are no topics off limits. This is the podcast for whatever business is on your mind. So if you're looking to grow personally and professionally, this is the podcast for you.
…
continue reading
The AI in Financial Services is for non-technical financial services leaders looking to find AI opportunities, build an AI strategy, and deliver ROI. Each week, Emerj AI Research team (and CEO Daniel Faggella) interview leaders from global financial services firms and unicorn AI startups to get to the heart of AI ROI - uncovering what's working and what's not working for FinServ leaders. Visit our advertising page to learn more about reaching our executive audience of AI adopters in the worl ...
…
continue reading
The Official AWS Podcast is a podcast for developers and IT professionals looking for the latest news and trends in storage, security, infrastructure, serverless, and more. Join Simon Elisha and Hawn Nguyen-Loughren for regular updates, deep dives, launches, and interviews. Whether you’re training machine learning models, developing open source projects, or building cloud solutions, the Official AWS Podcast has something for you.
…
continue reading
Sophisticated toilet humor featuring: Andrew: A Jewishy-washy child ninja turned autoneurotic, prematurely old man, who's had it with fictional ghosts triggering his non-fictional anxiety. Puke: A gently misanthropic Army veteran obsessed with sound effects who's had it with political correctness. Brett: A fierce comedy theorist and peddler of critical thinking who's had it with how the dumbing down of America is resulting in terrible customer service. Nick: A gender homogenous homosapien ho ...
…
continue reading
"Smoke Break" is a weekly micro-podcast delivering essential training tips for convenience store sales associates in just 5-10 minutes. Host Mike Hernandez shares practical advice, real-world scenarios, and actionable strategies to help you excel in your role and advance your career. Perfect for listening during your break, each episode tackles key topics like customer service, store operations, and professional development. Turn your smoke break into a power-packed learning session!
…
continue reading
Learn how large businesses are using iPhone to improve the way they work. Brought to you by the Apple iPhone in Business team.
…
continue reading
Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected po ...
…
continue reading
Oversharing from Betches Media is all about the challenges we face in all kinds of relationships; from friendships to family, long term partnerships or even dealing with the customer service rep that makes you want to scream into a pillow. Betches co-founder and relationship enthusiast Jordana Abraham has teamed up with her big sister, licensed clinical therapist Dr. Naomi Bernstein, to answer your questions and try to get to the bottom of the things that bother us most. Think of Jordana and ...
…
continue reading
The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj research staff and journalists interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise
…
continue reading
Explore insights from Janus Henderson's investment teams and subject matter experts. Views presented are as of the date published and may not reflect the views of others in the organization. This material shall not be deemed to be a direct or indirect provision of investment management services. No forecasts can be guaranteed and there is no guarantee that the information supplied is complete or timely. Past performance does not predict future returns. Investing involves risk, including the ...
…
continue reading
Hosted by Yuriy Margolin of Moving Sales Professionals. A 100% US-based Call Center for the Moving Industry. Booking moves and providing customer service since 2018. Over 20 years of Moving Industry Experience, with all lead sources, all CRMs, and book residential/commercial, local, and long distance moves. We hire, train in-house, and have sales professionals ready to fill up your calendar as soon as today. More than just a Call Center, we work with new and experienced owners to provide ind ...
…
continue reading
P.Speakers, a leading global speaker agency, offers access to highly experienced customer service speakers in Ireland who help businesses transform their client interactions and deliver exceptional service. These speakers bring decades of industry knowledge, practical strategies, and inspiring insights tailored to diverse audiences, from corporate teams to industry conferences. The experts represented by P.Speakers have worked with top Irish and international organizations to improve custome ...
…
continue reading
Africa's Leading Customer service/Experience podcast, where Segun Manuel and other guest shares insights on how Individuals and organizations can improve Customer service and experience to increase profits.
…
continue reading
Examining the relationship between your company and your customer.
…
continue reading
Speaking of Service uncovers practical ways to grow service revenue, control costs, and improve customer satisfaction. If you’re looking to innovate, gain a competitive edge, or just learn about the latest service trends, you’ve come to the right place! Also check: www.ptc.com/speakingofservice
…
continue reading
A conversational comedy podcast hosted by three dudes that have no business having a podcast.
…
continue reading
Millionaire University is on a mission to help you build wealth, achieve financial freedom, and create a business that supports the life you want. We reveal proven strategies for business growth, personal finance, and investing—teaching you how to increase your income, build passive revenue streams, and take control of your money. You will learn how to start and scale a business, make smarter financial decisions, and build lasting wealth—all while creating a life of impact and fulfillment. G ...
…
continue reading
Two long-time small-business owners, Dave Hamilton and Shannon Jean, come to you each week to talk through the trials, success, pitfalls and tips it takes to successfully run a small business in today’s world. Hear real-world folks talk about real-world problems, letting you know not only what it takes to get it done but that you’re not alone in doing it!
…
continue reading
🎙 Welcome to Rarified Air: Stories of Inspired Service, a podcast that takes you on a journey into the DNA of InterSystems. I will be your guide as we explore how our unparalleled commitment to customer service fuels limitless human potential. 🤝 Join us as we dive into the culture of InterSystems and share the stories of the people who make it all possible - our customers, partners, and employees. From helping healthcare providers improve patient outcomes to powering the world’s most importa ...
…
continue reading
Bleuwire strives to provide customer-first solutions that minimize the headaches you get from managing your IT and improve the way you use technology. As your local technology provider, we get to know our customers on a personal level, and your problems become our problems. That’s why we implement the bleucare difference in every service we provide.
…
continue reading
The host, Mason Duchatschek, is an Amazon.com #1 bestselling author of multiple books including People Matter Most and Inclusive Leadership. His ideas have been featured in Selling Power Magazine, Entrepreneur Magazine and The New York Times. Discover secrets of leadership, management and human potential in the workplace! Mason leads discussions and interviews on a wide range of best practices and business topics related to: employee engagement, employee selection, employee development, empl ...
…
continue reading
Welcome to The Trials and Tribulations of a Pizza Order Taker podcast. My name is Jared and I've worked in customer service, for way too long. Let's reclaim our souls together by bonding over ridiculous customers, one story at a time. Feedback, thoughts and opinions appreciated: [email protected] / Twitter: @pizzaordertaker
…
continue reading
Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
…
continue reading
Welcome to the Clean Flow AC Podcast, your go-to audio destination for everything HVAC, indoor air quality, and healthy home living across South Florida and beyond. Whether you’re a homeowner looking to improve your air quality or a curious listener wanting the inside scoop on how HVAC systems impact your health, comfort, and energy savings, we’ve got you covered. Hosted by the passionate team behind it, each episode breaks down industry trends, practical home maintenance tips, and real stor ...
…
continue reading
"Brian Wright is a combination of Marcus Lemonis from the Profit and the entire Shark Tank Team." Dr. Staci Frankowitz Welcome to The Brian Wright Show. A podcast dedicated to entrepreneurs, their team members and their families but for anyone wanting to transform their life, career and/or business in the new economy. After eight seasons as the host of The New Patient Group Podcast, the show has been rebranded to The Brian Wright Show. The Brian Wright Show Audio Experience is hosted by glob ...
…
continue reading
Hosted by Andrea & Brad Boeye and PT Boeye Family, business, and legacy—where they intersect, incredible stories unfold. A Family Business brings you candid conversations about entrepreneurship, leadership, and building something meaningful. Hosted by Andrea and Brad Boeye, a husband-and-wife team with over two decades of experience in business and leadership, alongside their nephew PT Boeye, this podcast explores what it takes to grow and sustain a successful family enterprise across genera ...
…
continue reading
Our people make the difference! TOPcast episodes feature experts and peers in the IT Service Management world to share new trends, insights and best practices. Powered by TOPdesk, your guides to service excellence!
…
continue reading
Welcome to "The Self Storage Show," your ultimate resource for everything related to the self storage industry. Hosted by industry expert Jim Ross from 3 Mile Storage Management, this podcast delves into the latest trends, tips, and strategies to help self storage owners and managers optimize their operations and grow their businesses. Each episode features insightful interviews with leading industry professionals, practical advice on marketing, operations, and customer service, as well as i ...
…
continue reading
The GCSE Business Studies Revision Podcast Series Unlock your potential in GCSE Business Studies with our engaging and accessible podcast series, designed to support learners of all abilities. Covering the entire GCSE Business Studies syllabus, these episodes help you master key concepts, deepen your understanding, and prepare for exam success. Whether you're pre-learning content to get ahead or revising after lessons, our podcasts provide the clarity and focus you need to excel. Each episod ...
…
continue reading
Alamo Auto Insurance is a trusted provider dedicated to helping drivers find reliable auto coverage. The brand is known for its customer-focused approach, offering personalized service and support throughout the insurance process. Alamo Auto Insurance works with multiple carriers to give customers a range of coverage options tailored to their specific needs. With a strong commitment to quality service, the brand ensures a smooth and simple experience for every driver. Alamo Auto Insurance gi ...
…
continue reading
NuSmile Dental Office in Northeast Philadelphia provides top-quality dentures designed for comfort, durability, and a natural look. Their team of experienced dental professionals specializes in custom-fitting dentures, ensuring every patient enjoys a perfect fit and optimal oral function. From full dentures to partial dentures, NuSmile uses advanced materials and modern techniques to restore your smile with confidence. Patients in Northeast Philadelphia appreciate the personalized care and a ...
…
continue reading
1
Omega Performance Knowledge Series » Podcast Main
Omega Performance: Improving Business in Financial Services
110
Access new insights and best practices for improving business in the financial services industry from the world-renowned team of experts at Omega Performance. Credit and Risk Management - Sales and Customer Service - Leadership and Change Management
…
continue reading
In this series you’ll hear from Case IH, New Holland and Case Construction equipment dealers about the unique ways that they are using digital inspections to improve customer satisfaction and generate more parts and service business for their dealerships.
…
continue reading
1
Matt Bruno on How AI and People Work Together to Improve Customer Service
42:19
42:19
Play later
Play later
Lists
Like
Liked
42:19
In this talk, Matt Bruno, Chief Revenue Officer at Laivly, explains how Laivly grew during the pandemic and how its AI tools make customer service agents' work easier and more effective. Matt discusses why AI projects in contact centers often bring strong results and how Laivly's platform, Sidd, supports agents by guiding them in real time, automat…
…
continue reading
1
FR Legends – The Drift Revolution That Took Over Mobile Gaming episode 3
2:29
2:29
Play later
Play later
Lists
Like
Liked
2:29
Game Modes – A Drift Journey FR Legends offers multiple game modes that help players grow at their own pace. one of them popular is FR Legends Truck Canter mod apkThis is where beginners learn the basics. No pressure, no competition. Just you practicing your slides and building confidence. This is where the real thrill begins. One car leads, the ot…
…
continue reading
1
265: Why Feelings Drive Growth: Emotional Equity, Belonging & Brand Transformation with Jean-Pierre LaCroix
28:01
28:01
Play later
Play later
Lists
Like
Liked
28:01
Send us a text In this episode of Navigating the Customer Experience, we sit down with Jean-Pierre LaCroix—President and Chief Strategy Officer of SLD, brand visionary, author, and creator of groundbreaking tools such as the Trust Ladder and the Ideal Omni Experience Model. With more than 46 years of experience helping global organizations transfor…
…
continue reading
1
He Turned Golf Gloves into a 6-Figure Business?! | Randall Pulfer (MU Classic)
56:03
56:03
Play later
Play later
Lists
Like
Liked
56:03
#709 What if your next big business idea was hiding in plain sight — like on your golf glove? In this episode hosted by Brien Gearin, we sit down with Randall Pulfer, co-founder of Chipp Golf Co, a company reinventing the golf glove with bold designs and premium materials. Randall shares how he and his college friend went from brainstorming dorm ro…
…
continue reading
1
Rethinking Clinical Trials with Faster AI-Driven Decision Making - with Shefali Kakar of Novartis
20:39
20:39
Play later
Play later
Lists
Like
Liked
20:39
Shefali Kakar, Global Head of PK Sciences and Oncology at Novartis, returns to the AI in Business podcast to discuss how AI is reshaping the earliest and most critical phases of drug development—where strategic investment decisions are made long before a clinical trial begins. Together with Emerj Editorial Director Matthew DeMello, Shefali explores…
…
continue reading
1
Human-Centered Innovation Driving Better Nurse Experiences - with Umesh Rustogi of Microsoft
27:56
27:56
Play later
Play later
Lists
Like
Liked
27:56
Today's guest is Umesh Rustogi, General Manager of Dragon for Nursing, Microsoft Health & Life Sciences. Umesh joins Emerj Editorial Director Matthew DeMello to explore how nursing workflows are straining under documentation burden, and how ambient AI is being built — not repurposed — to fit the realities of frontline care. The conversation also ex…
…
continue reading
Fresh off a NY visit, Dr. Naomi dishes about the house/dog sitter she hired and reveals the texts she sent throughout the weekend that set off alarm bells. Newly married, a woman’s Overshare highlights her need to communicate to her partner that the news links and videos they share throughout the day are only raising her blood pressure. Seeking val…
…
continue reading
1
From Solo Painter to 6 Crews — How He Did It | Joshua Douglas (MU Classic)
52:44
52:44
Play later
Play later
Lists
Like
Liked
52:44
#708 From solo painter to full-scale CEO, Josh Douglas has scaled A Painter’s Touch into a thriving multi-service business with six crews and multiple DBAs under one brand. In this episode hosted by Kirsten Tyrrel, Josh shares how he transitioned from doing all the work himself to building teams of subcontractors, expanding into services like floor…
…
continue reading
1
Why Most Company Cultures Fail and How Great Leaders Fix Them
28:54
28:54
Play later
Play later
Lists
Like
Liked
28:54
Most company cultures don’t fail because leaders don’t care. They fail because leaders misunderstand what culture actually is. In this episode, Melissa Daimler—who helped shape culture at Adobe, Twitter, WeWork, and Udemy—reveals the real reasons cultures collapse and what leaders must do to build organizations that truly work. We explore: ✅ Why va…
…
continue reading
1
FR Legends – The Drift Revolution That Took Over Mobile Gaming
2:32
2:32
Play later
Play later
Lists
Like
Liked
2:32
🎧 Segment 2: Gameplay Mechanics – The Art of the Slide To truly appreciate FR Legends, you need to understand how it plays. And this is where the magic happens. The core of the game is drifting, and not just simple drifting — competitive drifting. Real techniques. Real scoring standards. Real control. The controls are smooth and minimalist. Two but…
…
continue reading
Product support material often makes or breaks our relationship to a brand. Join Host Laura McGowan for a deep dive into the world of help desk call centers, cutting-edge AI diagnostics and dueling explainer videos. Find out how product information gets made, and all the ways it could make life better, on Inside Information. Coming soon.…
…
continue reading
Ben Tossell used to listen to Mixergy interviews as he hunted for a big idea to launch. Then he nailed it. MakerPad, an educational company for people who wanted to build using no code. It did so well that he sold it for life-changing money. Then he started coding. Because of AI. This is his story. Ben Tossell is the founder of Makerpad, the no-cod…
…
continue reading
INSIDE INFORMATION: Everything you ever wanted to know about product support information, but were afraid to ask. Coming Soon, wherever you get your podcasts.By Hosted by Laura McGowan | Produced by Joe Frezza and Laura McGowan | A Tweddle Group Presentation
…
continue reading
1
Love Satisfying, Repeatable Work? How Striping Parking Lots Yields Quick Cash Flow | Cinco Winston
45:37
45:37
Play later
Play later
Lists
Like
Liked
45:37
#707 Want a business that turns fresh asphalt into a “blank canvas” — and pays well for satisfying, repeatable work? In this episode, host Kirsten Tyrrel talks with Cinco Winston, founder of Trueline Striping in Central Texas, about how he left a stable construction career, skipped the franchise route, and bootstrapped his own parking lot striping …
…
continue reading
1
Episode: 151 - Let’s Talk Moving - Lausch’s Moving
17:12
17:12
Play later
Play later
Lists
Like
Liked
17:12
In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Robert Spohn, owner and CEO of Lausch’s Moving. With over 15 years of moving experience. https://www.lauschsmovingco.com/ ——— Are you a proud owner of a mo…
…
continue reading
1
FR Legends – The Drift Revolution That Took Over Mobile Gaming
1:59
1:59
Play later
Play later
Lists
Like
Liked
1:59
Host Intro: Welcome to another episode of Mobile Game Universe, the show where we explore the games that shaped a generation, built communities, and created their own culture. I’m your host, and today’s episode is dedicated to one of the most iconic drift games ever released on mobile — FR Legends. If you’re into drifting, JDM cars, customization, …
…
continue reading
1
Inside the Haunted Dorm – Survive the Night (MOD APK Special
2:35
2:35
Play later
Play later
Lists
Like
Liked
2:35
🎧 INTRO [Soft creepy music fades in… echoing footsteps… distant metal door slam] Host (eerie calm voice): “Welcome back to Night Bytes, the podcast where we enter the strangest corners of gaming—where strategy meets fear and your survival depends on every click. Today… we’re checking into a place you may never leave: Haunted Dorm. And yes… we’ll al…
…
continue reading
1
24. The Wild Misadventures of Jon, Jay and D Part 1
33:31
33:31
Play later
Play later
Lists
Like
Liked
33:31
Send us a text In this episode, our hosts are providing our listeners with a little treat. We hope you enjoy listening to it as much as we enjoyed making it! Check out our sponsor dubby.gg for your energy drink needs and if you use code AUTPOD at checkout, you receive a cool 10% off your purchase. Can't be used with other discount codes or offers. …
…
continue reading
1
He Was Broke… Until Laundry Made Him a Millionaire | Dave Menz (Part 2) (MU Classic)
46:33
46:33
Play later
Play later
Lists
Like
Liked
46:33
#706 In part two of our masterclass with Dave Menz, the Laundromat Millionaire, we shift from customer experience to the operational engine that drives a truly scalable business. Dave reveals how documented systems, strong SOPs, and empowered employees are the foundation of long-term success — not just in laundromats, but in any service-based busin…
…
continue reading
1
He Was Broke… Until Laundry Made Him a Millionaire | Dave Menz (Part 1) (MU Classic)
49:09
49:09
Play later
Play later
Lists
Like
Liked
49:09
#705 What if you could build wealth by revitalizing one of the most overlooked industries in America? In this episode hosted by Kirsten Tyrrel, we sit down with Dave Menz, the Laundromat Millionaire, who turned a failing, run-down laundromat into a multimillion-dollar empire by focusing on one key principle: serve your community better than anyone …
…
continue reading
1
How Do Commercial Signs Richmond VA Stand Out Professionally?
10:11
10:11
Play later
Play later
Lists
Like
Liked
10:11
The creative sign makers at our Sign Company produce & install custom signs & graphics for branding office & workplace interiors near Richmond, VA. Get more information: https://heritagecustomsigns.com/sign-company-richmond-va.php.By Heritage Signs & Displays
…
continue reading
1
The New Currency of Customer Experience: 'People Like Me'
33:02
33:02
Play later
Play later
Lists
Like
Liked
33:02
Trust in traditional institutions is eroding. As customers lose faith in advertising, government and even online reviews, they're turning to voices that feel most relatable: peers and communities. Edelman's latest Trust Barometer shows the most credible spokesperson for a company is now "people like me." Ben Shaw and Professor Ryan Hamilton explore…
…
continue reading
1
Episode 27: Special Money Handling Situations
2:56
2:56
Play later
Play later
Lists
Like
Liked
2:56
Smoke Break - Episode 27: Handling Special Money Situations Episode Duration: 3 minutes Join host Mike Hernandez as he guides you through tricky money situations that require extra care and attention during your shift. Learn professional techniques for handling large bills, split payments, returns, disputed transactions, and damaged currency with c…
…
continue reading
1
688: This Cat Refuses to Eat Until We Play the Piano
2:39:03
2:39:03
Play later
Play later
Lists
Like
Liked
2:39:03
Episode 688: A woman in Keene, NH is pissing on produce. Do we know her? Ford Taurus SHO. Can Gabriela speak with a Spanish accent? Brett rants; was the wicked witch actually the good witch of OZ? Idioms. We play with puzzles Puke's Mom bought us for 30 minutes! AI is the new astrology for women. Brett’s Game: Can Gabriela finish one story before s…
…
continue reading
1
How to Make YouTube Titles That Go Viral in 2025 l Jake Thomas (MU Classic)
53:19
53:19
Play later
Play later
Lists
Like
Liked
53:19
#704 Have you ever wondered why some YouTube videos skyrocket while others flop? In this episode, host Kirsten Tyrrel is joined by Jake Thomas, expert YouTube title strategist and founder of Creator Hooks, to break down the psychology behind clickworthy titles and why the right 10 words could literally change your business. He explains the three co…
…
continue reading
1
Unlocking Creativity at Work—Even in ‘Serious’ Corporate Roles
48:02
48:02
Play later
Play later
Lists
Like
Liked
48:02
Summary In this conversation, Mason Duchatschek speaks with Kate Volman, CEO of Floyd Coaching, about the importance of building a great company culture, balancing corporate responsibilities with personal passions, and fostering creativity in the workplace. They discuss the role of journaling in leadership, overcoming imposter syndrome, and definin…
…
continue reading
1
50-Year Mortgages, Portable Mortgages, and Assumable Mortgages: Let's Do the Math
24:00
24:00
Play later
Play later
Lists
Like
Liked
24:00
Send us a text In this episode of 'A Family Business' podcast, the hosts delve into the evolving landscape of mortgage options, focusing on 50-year mortgages, portable mortgages, and assumable mortgages. They discuss the potential benefits and drawbacks of these options, emphasizing the importance of understanding the financial implications and the…
…
continue reading
1
Want to Scale Your Business via Franchising? How Diva Dance Grew to 50+ Locations | Jami Stigliano
51:26
51:26
Play later
Play later
Lists
Like
Liked
51:26
#703 Thinking about turning your passion into a franchise or buying into a proven brand? In this episode, host Brien Gearin sits down with Jami Stigliano, founder of Diva Dance — a fun, confidence-building dance concept for adults with 50+ franchise locations across North America. Jami shares how a disappointing dance class in New York City led her…
…
continue reading
1
The Biggest Cybersecurity Challenges Facing Regulated and Mid-Market Sectors - with Cody Barrow of EclecticIQ
18:14
18:14
Play later
Play later
Lists
Like
Liked
18:14
Today's guest is Cody Barrow, CEO at EclecticIQ. EclecticIQ is a global cybersecurity leader specializing in threat intelligence technology. Cody joins Emerj Editorial Director Matthew DeMello to discuss how AI-driven analytics and automation are revolutionizing threat detection and response in enterprise cybersecurity. Barrow also highlights pract…
…
continue reading
1
techENVY’s Growth Playbook: Clarity, Consistency & Customer Experience with Anthony Quaresima
41:08
41:08
Play later
Play later
Lists
Like
Liked
41:08
Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. And one thing has become clear along the way: Delivering great service isn’t just about technical capability, it’s about clar…
…
continue reading
It is the end of re:Invent! Simon and Jillian share some updates and also take a moment to reflect on 2025.By Amazon Web Services
…
continue reading
1
The Work IS the Reward + Overdoing Customer Service – Business Brain 706
25:00
25:00
Play later
Play later
Lists
Like
Liked
25:00
In this episode of Business Brain, you’re reminded that the work itself is the reward—and that avoiding the arrival fallacy is key to building a Charmed Life. Shannon and Dave push you to reframe your mindset from have to to get to, reinforcing that shared effort fuels momentum. You’ll see how celebrating your team—especially on Extraordinary Work …
…
continue reading
1
Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom
1:12:26
1:12:26
Play later
Play later
Lists
Like
Liked
1:12:26
What does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact? We explore how Intercom has evolved from a traditional customer support platform into an AI-first company, with its AI assistant, Fin, now resolving 65% of customer queries without human intervention. Intercom's Chi…
…
continue reading
1
AI Is Reshaping the Creator Economy — Will Your Content Business Survive It? | Susie Bulloch
47:05
47:05
Play later
Play later
Lists
Like
Liked
47:05
#702 What if the future of content creation depends less on algorithms and more on real human connection? In this episode, host Brien Gearin talks with Susie Bulloch — founder of Hey Grill, Hey — about how she grew a $35 WordPress site into a thriving barbecue brand with viral recipes, national retail products, and a deeply loyal community. Susie b…
…
continue reading
1
Overcoming Cloud Complexity in Mid Market Operations - with Dirk Michiels of Savaco
22:27
22:27
Play later
Play later
Lists
Like
Liked
22:27
Today's guest is Dirk Michiels, CEO of Savaco. Savaco is a Belgium-based managed service provider specializing in hybrid cloud solutions, cybersecurity, and enterprise software deployment. Michiels joins Emerj Editorial Director Matthew DeMello to discuss the transformative role of hybrid cloud architectures in enterprise data and AI strategies. He…
…
continue reading
1
#749: re:Invent 2025 - Swami Sivasubramanian Keynote
27:07
27:07
Play later
Play later
Lists
Like
Liked
27:07
Simon and Jillian catch you up on the highlights from today's keynote PLUS all the "pre:Invent" announcements that took place prior to the event!By Amazon Web Services
…
continue reading
1
How Alex Neist Turned Mouth Tape into $40M in 2 Years | Alex Neist (MU Classic)
57:19
57:19
Play later
Play later
Lists
Like
Liked
57:19
#701 What if better sleep could change your life — and build a booming business? In this episode, host Brien Gearin sits down with Alex Neist, former Arena League football quarterback and founder of Hostage Tape — the world’s largest mouth tape brand. Alex shares how poor sleep and snoring nearly derailed his health and marriage… until one life-cha…
…
continue reading
1
EJ Kritz's on the Next Generation of Bank Branches
38:21
38:21
Play later
Play later
Lists
Like
Liked
38:21
Meet EJ Kritz, Chief Experience Officer of DBSI, a company focused on designing the bank branch of the future. He explains how DBSI brings together design, technology, digital signage, and modern banking tools to create better in-person experiences. EJ also talks about why branches still matter today and how they are becoming community-focused spac…
…
continue reading
1
Empathy, context, and continuous improvement with Karen Lam (Table Service 207)
34:52
34:52
Play later
Play later
Lists
Like
Liked
34:52
In this episode of the Table Service podcast, host Jordan Hooker speaks with Karen Lam, Director of Customer Support at Top Hat. They dig into empathy in support, the importance of context, the growth of AI in the space, and building a culture of continuous improvement. Want to connect with Karen? Find her on LinkedIn: https://www.linkedin.com/in/k…
…
continue reading
1
Psychology, Personality, Energy — Try These Unconventional Team Building Strategies | Larry Walshe
53:57
53:57
Play later
Play later
Lists
Like
Liked
53:57
#700 What if the secret to building an unstoppable creative team has nothing to do with resumes — and everything to do with psychology, personality, and energy? Larry Walshe — founder of the globally renowned Larry Walshe Studios — joins host Brien Gearin to break down how he recruits and builds high-performance teams in the creative industry. Larr…
…
continue reading
1
From Hiring to Growth and the Future of Workforce Strategy - with Meghna Punhani of Eightfold AI
35:06
35:06
Play later
Play later
Lists
Like
Liked
35:06
Today's guest is Meghna Punhani, Chief People Officer at Eightfold AI. Eightfold AI provides an AI-powered platform for talent management, helping organizations optimize hiring, internal mobility, and workforce development. Meghna joins Emerj Editorial Director Matthew DeMello to discuss how HR leaders can adopt AI responsibly to enhance workforce …
…
continue reading
1
#748: re:Invent 2025 - Matt Garman Keynote
39:14
39:14
Play later
Play later
Lists
Like
Liked
39:14
In this episode, Matt Garman's 2025 re:Invent keynote unveils exciting AI advancements, including Amazon Nova to Lite, a cost-effective reasoning model, and Amazon Nova 2 Sonic, a new speech-to-text model. The keynote also covers Security, Storage, Compute, Networking, and a whole lot more!By Amazon Web Services
…
continue reading
1
What U.S. Dealers Can Learn from Australian Fixed Ops
28:11
28:11
Play later
Play later
Lists
Like
Liked
28:11
Most dealers still treat retention as something you worry about after a customer disappears. But some OEMs and dealers are already experimenting with a playbook built on predictive data, subscription-style benefits, and emotional convenience that keeps customers from drifting away in the first place. In this episode, sponsored by DriveSure, you’ll …
…
continue reading
1
Adapt Your Bookkeeping Business to Thrive in the Age of AI | Kate Johnson
35:25
35:25
Play later
Play later
Lists
Like
Liked
35:25
#699 Bookkeeping might feel like an industry “at risk” in the age of AI — but according to returning guest Kate Johnson, it’s actually positioned for major growth! In this episode hosted by Kirsten Tyrrel, Kate shares how the accounting landscape is evolving, why AI-enabled bookkeepers will thrive, and how to ethically use new tools to speed up wor…
…
continue reading
1
When Is It Okay To Intervene In Someone Else’s Fight?
1:27:58
1:27:58
Play later
Play later
Lists
Like
Liked
1:27:58
Jordana wonders if her recent desire to stay home and not socialize, especially with new people, is normal and leans on Dr. Naomi to unpack how she is feeling lately. An eco-conscious Betch is shamed by her neighbor after he snuck a peak in her recycling bin and gave her some unsolicited refuse advice. During a recent comedy show one woman witnesse…
…
continue reading
1
"Waking Up" Data in Clinical Workflows with AI - with Mathew Paruthickal of Sanofi
18:13
18:13
Play later
Play later
Lists
Like
Liked
18:13
Today's guest is Mathew Paruthickal, Global Head of Data Architecture, Utilization, and AI Engineering at Sanofi. Founded in 1973, Sanofi is a French multinational pharmaceutical and healthcare company. Sanofi works in the research, development, and manufacturing of pharmaceuticals and vaccines. Mathew joins Emerj Editorial Director Matthew DeMello…
…
continue reading
1
When Creativity Meets Parenthood with My Friends Tim and Stephanie
1:03:09
1:03:09
Play later
Play later
Lists
Like
Liked
1:03:09
This week, Amanda brings together two wonderfully creative humans who also happen to be parents: writer and teacher Tim Manley, and artist and educator Stephanie Krauss. If you’ve ever wondered how to stay connected to your creative self while raising kids, navigating technology, and trying to be a decent human in this messy world… this conversatio…
…
continue reading
1
Why Interior Signs Norfolk VA Matter for Businesses
7:45
7:45
Play later
Play later
Lists
Like
Liked
7:45
We create & install custom interior signs, window graphics, wall wraps & displays that enhance office branding & company culture in Norfolk, VA. Get more information: https://heritagecustomsigns.com/products/interior-signs-norfolk-va.php.By Heritage Signs & Displays
…
continue reading
1
He Buys Land Sight Unseen — And Profits Big | Seth Williams (MU Classic)
56:03
56:03
Play later
Play later
Lists
Like
Liked
56:03
#698 What if your next big real estate win didn’t involve tenants, renovations, or even seeing the property in person? In this episode hosted by Kirsten Tyrrel, we’re joined by Seth Williams, founder of REtipster.com, who reveals how he built a thriving business flipping vacant land — often sight unseen. Seth shares the exact strategies he used to …
…
continue reading
1
Claude Silver on Emotional Bravery & People-First Culture
32:46
32:46
Play later
Play later
Lists
Like
Liked
32:46
Empathy is no longer a “soft skill”—it’s the competitive advantage every modern leader needs. In this powerful episode, Jason S. Bradshaw interviews Claude Silver, Chief Heart Officer at VaynerX, to uncover how emotional bravery, self-awareness, and people-first leadership transform team performance and workplace culture. Claude shares the pivotal …
…
continue reading
