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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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In this episode of the Table Service podcast, host Jordan Hooker speaks with Karen Lam, Director of Customer Support at Top Hat. They dig into empathy in support, the importance of context, the growth of AI in the space, and building a culture of continuous improvement.
Want to connect with Karen? Find her on LinkedIn: https://www.linkedin.com/in/karenklam/
Want to learn more about Top Hat? https://www.cxcollective.com/
Check out CX Collective's Playbooks: https://tophat.com/
Want to connect with Jordan? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker/
27 episodes
