Best Independent Store Operations Podcasts (2025)

1
Episode 17: Word of Mouth - Your Most Powerful Marketing Tool 4:55

2d ago4:55

4:55

Smoke Break - Episode 17: Word of Mouth - Your Most Powerful Marketing Tool Episode Duration: 8 minutes Join host Mike Hernandez as he reveals strategies for turning satisfied customers into your most effective marketing team. Learn how to create experiences that inspire customers to spread the word about your store without spending a fortune on ad…

1
Episode 16: The Power of Customer Loyalty 4:55

11d ago4:55

4:55

Smoke Break - Episode 16: The Power of Customer Loyalty Episode Duration: 8 minutes Join host Mike Hernandez as he reveals strategies for transforming casual shoppers into devoted customers who drive business growth. Learn how to build meaningful customer relationships that increase sales, encourage word-of-mouth marketing, and create a community a…

1
Episode 15: Building a Culture of Compliance 6:12

17d ago6:12

6:12

Smoke Break - Episode 15: Building a Culture of Compliance Episode Duration: 8 minutes Join host Mike Hernandez for the final episode in our compliance series as he shares strategies for transforming compliance from a set of rules into a core part of your store's identity. Learn how to create an environment where doing things the right way becomes …

1
Episode 14: Regular Audits and Reviews - Your Path to Compliance Success 5:38

24d ago5:38

5:38

Smoke Break - Episode 14: Regular Audits and Reviews - Your Path to Compliance Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for implementing effective audit systems that protect your business and prevent compliance issues. Learn how regular reviews can transform from tedious tasks into valuable tools f…

1
Episode 13: Training Your Team for Compliance Success 5:48

1M ago5:48

5:48

Smoke Break - Episode 13: Training Your Team for Compliance Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for developing effective compliance training programs that stick. Learn how to transform procedures from paper documents into daily practices that protect your business and customers. Episode Overvi…

1
Leading Retail: Lessons from James W. Keyes, Former 7-Eleven & Blockbuster CEO by Innovar Marketing Agency | GroceryPulse Vol. 12 1:12:32

1M ago1:12:32

1:12:32

In this episode of GroceryPulse by Innovar Agency, host George Goodwin welcomes James W. Keyes, former CEO of 7-Eleven and Blockbuster, and Chairman of Wild Oats Marketing LLC. James brings decades of leadership experience from some of the most iconic brands in retail, and today, he shares his unique insights on leadership, innovation, and the futu…

1
Episode 12: Navigating the World of Regulatory Compliance 5:57

1M ago5:57

5:57

Smoke Break - Episode 12: Navigating the World of Regulatory Compliance Episode Duration: 6 minutes Join host Mike Hernandez as he breaks down essential compliance strategies that protect your business, customers, and reputation. Learn how regulatory adherence can become a competitive advantage rather than just a necessity. Episode Overview Master …

1
Episode 11: Balancing Short-Term Sales with Long-Term Success 9:29

2M ago9:29

9:29

Smoke Break - Episode 11: Balancing Short-Term Sales with Long-Term Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for finding the perfect balance between immediate sales boosts and sustainable business growth. Learn how to create promotions and pricing approaches that drive both today's revenue and t…

1
Episode 10: Building Trust Through Honest Pricing and Promotions 5:43

2M ago5:43

5:43

Smoke Break - Episode 10: Building Trust Through Honest Pricing and Promotions Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for creating transparent pricing and promotions that build lasting customer relationships. Learn how honest business practices can become your store's most powerful competitive advantage. Episod…

1
Sebastian Öhrn, Founder of Myrqvist / Premium Footwear 24:08

2M ago24:08

24:08

Myrqvist's journey began in 2016, starting small — like most things do — but with a clear vision: to craft high-quality footwear with a timeless design at a fair price. A product designed to stand the test of time and trends alike. How do they balance top-tier craftsmanship with a modest price point? At Myrqvist, they take pride in their dedication…

1
Episode 9: Using Data to Drive Pricing and Promotion Decisions 5:53

2M ago5:53

5:53

Smoke Break - Episode 9: Using Data to Drive Pricing and Promotion Decisions Episode Duration: 8 minutes Join host Mike Hernandez as he reveals how to transform your store's data into powerful pricing and promotion strategies. Learn practical approaches to analyze sales information and make data-backed decisions that boost your profits. Episode Ove…

1
Adem Oygur, Founder of Adem London / Bespoke Hairstyling and Organic Products 18:10

2M ago18:10

18:10

Belgravia stylist Adem Oygur’s journey began in a small town east of Istanbul, where he spent his childhood on his family’s hazelnut farm. Much of his time was spent planting, nurturing and harvesting hazel trees, although his true dream lay in hairstyling. At just 14, Adem made the bold decision to move to Istanbul, where he began his career as a …

1
Episode 8: Mastering Promotions That Drive Sales 6:03

2M ago6:03

6:03

Smoke Break - Episode 8: Mastering Promotions That Drive Sales Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for creating promotions that boost sales while protecting profits. Learn how to design and implement effective promotions that build customer loyalty and grow your business. Episode Overview Master essen…

1
Episode 7: Smart Pricing Strategies That Work 5:45

2M ago5:45

5:45

Smoke Break - Episode 7: Smart Pricing Strategies That Work Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical pricing strategies that help maximize your store's profitability while maintaining customer satisfaction. Learn how to implement pricing approaches that work for both your business and your customers. Episode Overv…

1
Episode 6: Building Strong Communication and Supplier Relationships 6:20

3M ago6:20

6:20

Smoke Break - Episode 6: Building Strong Communication and Supplier Relationships Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for developing effective communication systems and strong supplier partnerships that enhance your store's operations. Learn how to create robust networks that support your business …

1
Grocery Media’s Impact: Trends, Insights, and the Shelby Report Bob Reeves by Innovar Marketing Agency | GroceryPulse Vol. 11 52:19

3M ago52:19

52:19

In this episode of Grocery Pulse by Innovar Agency, host George Goodwin sits down with Bob Reeves, Executive Vice President and Associate Publisher at Shelby Publishing. As a grocery media expert and USC Food Industry Management Program alumnus, Bob shares insights from over two decades of documenting and influencing the grocery industry. The conve…

1
Episode 5: Mastering the Details in Inventory Management 6:31

3M ago6:31

6:31

Smoke Break - Episode 5: Building a Sales-Focused Store Culture Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for developing and implementing effective sales techniques in your convenience store. Learn how to train your team to transform routine transactions into valuable customer experiences that drive repeat busines…

1
Cutting Distractions in Grocery with Sleke by Innovar Marketing Agency | GroceryPulse Vol. 10 36:13

3M ago36:13

36:13

In this episode of Grocery Pulse by Innovar Agency, host George Goodwin, a fourth-generation grocer and retail strategist, sits down with Austin and Brennen, co-founders of Sleke. Sleke is revolutionizing workplace productivity with its “smart dumb phone,” designed to eliminate distractions and enhance focus. The conversation explores the impact of…

1
Episode 4: Smart Inventory Management 5:58

3M ago5:58

5:58

Smoke Break - Episode 4: Smart Inventory Management Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical inventory management strategies that help independent store owners maintain optimal stock levels and maximize profits. Learn how to balance customer demand with smart ordering practices while minimizing waste. Episode Over…

1
Episode 3: Exceptional Service and Community Engagement 8:56

4M ago8:56

8:56

Smoke Break - Episode 3: Building Excellence Through Service and Community Connection Episode Duration: 8 minutes Join host Mike Hernandez for insights on transforming your convenience store into a beloved community institution through exceptional service and meaningful local engagement. Learn practical strategies to create lasting connections with…

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Olympic Insights for Grocery Leaders: Krysta Palmer on Grit, Shopping Habits & Food Trends | GroceryPulse Vol. 9 51:28

4M ago51:28

51:28

Olympic Insights for Grocery Leaders: Krysta Palmer on Grit, Goals & Shopping Trends | GroceryPulse Vol. 9 In this exciting episode of the GroceryPulse Podcast, George Goodwin welcomes Krysta Palmer, Olympic Bronze Medalist and USA Diving National Team member, to explore what grocery leaders and store owners can learn from athletes. Krysta shares h…

1
Episode 2: Mastering Inventory Management and Pricing Strategy 8:24

4M ago8:24

8:24

Smoke Break - Episode 2: Mastering Inventory Management and Pricing Strategy Episode Duration: 8 minutes Join host Mike Hernandez for essential insights on two critical aspects of running your convenience store: smart inventory management and effective pricing strategies. Learn practical techniques to optimize your stock levels and maximize profits…

1
Episode 1: Understanding the Convenience Store Landscape 6:41

4M ago6:41

6:41

In this premiere episode of "Smoke Break," host Mike Hernandez explores the fundamentals of the convenience store industry landscape for independent owners. Learn essential strategies for standing out in a competitive market, optimizing store layout, and building strong community connections. Perfect for both new and experienced store owners lookin…

1
"Small Business Financing: Avoiding Predatory Loans & Finding the Best Capital Options" 7:53

4M ago7:53

7:53

In this episode, we sit down with Evan, a small business financing expert, to explore how entrepreneurs can access capital without falling into financial traps. We discuss: New financing products every business owner should know about The dangers of predatory Merchant Cash Advance (MCA) companies Shocking tactics used by some lenders to take advant…

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Innovating Grocery Marketing: Insights from Ron Bonacci by Innovar Marketing Agency | GroceryPulse Vol. 8 45:25

4M ago45:25

45:25

In this episode of the GroceryPulse Podcast, George Goodwin is joined by Ron Bonacci, Vice President of Marketing and Merchandising at Big Y Foods. With over 20 years of experience in the grocery and retail industry, Ron shares his expertise in crafting innovative marketing strategies and driving customer engagement. The conversation delves into th…

1
Mark Warman, Founder of Barnfield Customs / Handmade Jackets 30:29

5M ago30:29

30:29

Barnfield Customs is a new brand not only capturing a passion for product, but with a drive to establish itself as a premium ‘maker’ within the UK market through founder Mark Warman. The brainchild of graphic designer and agency owner Mark, and based in Nottinghamshire, Barnfield Customs came to life in 2023 with a primary focus on designing and ma…

1
Mathias Jensen, Creative Director at Les Deux / Scandinavian Premium Menswear 33:50

5M ago33:50

33:50

The story of Les Deux began in Copenhagen in 2011 when two seemingly opposite worlds collided. A law student from the suburbs crossed paths with a creative soul with international roots at a city bar. Their conversation sparked over a T-shirt: a plain white piece, adorned with military patches sewn by hand. Despite their contrasting backgrounds - p…

1
40 Years of Grocery Evolution: Lessons from Kevin Coupe, Host of MorningNewsBeat by Innovar Marketing Agency | GroceryPulse Vol. 7 49:38

6M ago49:38

49:38

In this episode of the GroceryPulse Podcast, we sit down with Kevin Coupe, the host of the renowned MorningNewsBeat and a grocery industry veteran with over 40 years of experience. Kevin shares his invaluable insights into the evolving world of grocery retail, offering advice on how retailers can stay relevant, embrace technology, and create a uniq…

1
Building a Healthier World with Ayoub’s Dried Fruits and Nuts by Innovar Marketing Agency | GroceryPulse Vol. 6 26:20

6M ago26:20

26:20

Join George Goodwin on Grocery Pulse as he talks with Amir Hosh, founder of Ayoub’s Dried Fruits and Nuts. Learn how Ayoub’s is transforming North America’s snack culture with fresh, healthy options. They discuss overcoming challenges, fostering positive team energy, and building a family legacy. Tune in to hear how Ayoub’s is shaping a tastier fut…

1
Adam White-Johnson, Founder of BeardGang Members / Hemp Beard Care 25:10

7M ago25:10

25:10

BeardGang Members (BGM) formulate premium products that are class-leading and healthy for their customers. Their goal is to work with the body's natural chemistry to ensure your hair and skin maintain balanced and healthy. BGM products gently cleanse, condition and nourish hair and skin. They avoid sulfates, silicones and other artificial ingredien…

1
Rory Bennett and Billy Sims-Hilditch, Co-Founder of Sims Wear / British Made Clothing 35:13

7M ago35:13

35:13

Sims Wear is a British menswear brand delivering elevated wardrobe essentials produced from the best wool and textiles in the British Isles. Dedicated to quality, and to creating timeless luxury that will stand the test of time, Sims Wear is built on three pillars; the best grade fibre, the best yarn spinner, and the best knitter. The materials use…

1
Evren Ozka, Co-Founder of Mallet London / Luxury Footwear 28:42

8M ago28:42

28:42

Disciplined, Dedicated and a Rationalist. Evren Ozka has long had a strategic eye for business, starting his professional career in textiles and manufacturing. At age 18, he ran his division at his family's textile companies for seven years before beginning Mallet London in partnership with Tommy Mallet. They realized a gap in the market - quality-…

1
Jonathan Bordell, Co-Founder of The Helicon Watch Company / British Watchmaker 29:05

10M ago29:05

29:05

With over two decades of combined experience in the world of watches, Danielle and Jonathan (a husband and wife team) share a deep passion for curating, creating, and connecting collectors and enthusiasts with timepieces from renowned watchmakers. Helicon is a new dial name, launched this year by two industry veterans with more than twenty years ex…

1
Miguel Soares, Founder of BYMS / Sports Fashion 21:45

10M ago21:45

21:45

Miguel was a professional soccer player but sadly suffered an injury which led to him starting a new career. Drawing inspiration from soccer, he embarked on a new journey. BYMS is a brand that stands out in the world of sports fashion, known for its commitment to quality, innovation, and the celebration of the sporting spirit. With each creation, B…

1
Peter Jüriado, Creative Director at Stenströms / Premium Shirts 28:20

11M ago28:20

28:20

Style, quality and comfort in every detail. This philosophy has made Stenströms one of Sweden's most well-known and respected brands. The classic Stenströms shirt carries 125 years of tradition, craftsmanship and quality. Jackets, knitwear, accessories and ties are now also included in their business concept. They can now look back on their 125 yea…

1
Will Verona, Founder of PURIFIED / Biodegradable Durable Sneakers 22:49

12M ago22:49

22:49

On a factory trip to Sri Lanka, shoe designer Will Verona was confronted with a shocking sight: a 50-meter high mountain of plastic waste. 'Trash mountain' would later collapse, with tragic consequences. Reflecting on his industry’s role in the environmental crisis, Will knew that something had to change. Determined to be a part of the solution, he…

1
Giuliano Dore, Co-Founder of Get Groomed / Mobile Barbers 22:49

12M ago22:49

22:49

Get Groomed are not your average barbers, they're your personal professional hair artists that cater to you in your preferred time, place, and style. They aim to revolutionise your grooming experience. Imagine not having to deal with stressful commutes, long lineups, or disturbing the peace and quiet of your much-loved home or cherished space like …

1
Manel Garcia Prats, Co-Founder of OHNE PROJECT / Barefoot Sneakers 29:09

12M ago29:09

29:09

The Project 080 sneaker is designed to look like a regular sneaker but with all the benefits of a barefoot shoe. Thick looking sole and dynamic design. Having a foot shaped shoe might be the most important quality of a barefoot sneaker because it keeps your toes in a natural position. OHNE PROJECT has a new designed sole that looks like a usual sol…

1
Ed Bartlett, Founder of Kostüme / Cycling Apparel 34:13

1y ago34:13

34:13

Kostüme makes the best cycling apparel money can buy, developed and tested on some of the most challenging cycling events in the world. The brand makes technically innovative cycling apparel focused on all-day performance, comfort and utility. Developed in the UK for the unique demands of Audax and multi-day long distance cycling, Kostüme products …

1
Edzard van der Wyck, Co-Founder of Sheep Inc. / Natural Merino Wool Clothing 31:55

1y ago31:55

31:55

Sheep Inc. is a pioneering clothing brand that uses proprietary technology and supply chain innovation to deliver next generation knitwear essentials with a naturally carbon-negative footprint. Achieved by working with cutting-edge regenerative farms and supply chain partners that run on 100% solar power. Custom built supply chain technology gives …

1
Jack Millington, Founder of Billy Tannery / Handmade Leather Bags 26:51

1y ago26:51

26:51

Billy Tannery was founded in 2016 by Jack Millington. A farmer’s son who spent his early career in marketing, he had no previous experience in the leather industry. After discovering that thousands of goatskins were going to waste each year in the UK, he joined forces with childhood friend Rory Harker to launch Billy Tannery. Tapping into local lea…

1
Jennifer Brown, Founder of pampeano / Argentine Handmade Belts 24:20

1y ago24:20

24:20

Inspired by South America's rich heritage of unrivalled horsemanship and traditional leather work, pampeano evolved from the polo fields of central Argentina. pampeano remains one of the few brands with quality and craftsmanship at its heart. Continuing the cherished techniques of the South American artisans, pampeano uses only premium-grade, butte…

1
Richard Plowden, Director at Plowden & Fallow / Luxury British Fragrance 25:45

1y ago25:45

25:45

The world of Plowden & Fallow is the home to one of Britain’s newer contemporary fragrance houses, located on the Plowden Estate in Shropshire, England. They produce artisan luxury fragrances and shaving products and accessories for those that demand not only the very best of quality, but also for those that yearn perhaps, for the less conventional…

1
Millennial Mothers Share Their Grocery Shopping Habits sponsored by Innovar Marketing Agency | GroceryPulse Vol. 5 29:06

1y ago29:06

29:06

In this podcast, millennial mothers candidly share their grocery shopping habits, followed by a lively fireside chat discussing why they choose to shop where they do. Gain valuable insights into consumer behavior and trends in the grocery industry. Stay tuned for more. 🛒By George Goodwin

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Ian Fielding-Calcutt, Founder of Fielding & Nicholson / Custom Made Suits 29:10

1y ago29:10

29:10

Fielding & Nicholson is an independent tailors which has been providing a highly personal, exceptional service, creating pieces from some of the finest fabrics in the world for eighteen years. With origins in the North West of England, the brand now has showrooms on Sackville St, close to Savile Row, and in Manhattan, Zurich & Manchester. Founded b…

1
Chris Beastall & Eli Ankutse, Co-Founders of Pelota / Sporting Clothiers 27:26

1+ y ago27:26

27:26

The principal Pelota theme is menswear designed for after sport. The menswear brand is designed from the ground up to bridge the gap between sport and leisure. You might call it ath-leisure, but it’s a step beyond – it’s for wearing #AprésSport – imagine a fierce battle on the squash court, a post-match shower, the next step is comfort-wear but wit…

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Grocery Webinar for Store Owners Targeting Mothers by Innovar Marketing Agency | GroceryPulse Podcast Vol.4 23:03

1+ y ago23:03

23:03

🛒 Uncover the Secrets of Mom-Powered Grocery Shopping! 🛒 Mothers do about 60 to 80% of the grocery shopping for their family! Dive into the minds of influential moms who steer the course of family grocery decisions! 🌟 In our recent webinar, a dynamic panel of savvy moms spilled the beans on what really goes on behind the aisles of their grocery sho…

1
Michael Shuttleworth, Founder of W. Rubens / Reinventing T-Shirts 28:52

1+ y ago28:52

28:52

It all began when clients would ask founder of W.Rubens and former stylist, Michael Shuttleworth, the same question: where can I get a good white T-shirt? Michael didn’t know. That’s when he realised something was missing. And so the idea for W.Rubens was born. Nothing new or revolutionary. Just the idea to create a collection of beautifully made w…

1
Mark Francis, Founder of Heron's Ghyll / Elegant Clothing & Tailoring 24:21

1+ y ago24:21

24:21

Heron’s Ghyll is a cosmopolitan tailoring brand with a pluriversal eye to the future. Within this vision, everything is fluid; cultures collide and recombine to produce new forms. Based in London, the brand approaches each collection with an openness to the world as well as a desire to seek out underserved narratives evinced through textile traditi…

1
Dimitar Kehayov, Founder of KHV CONCEPT / Handmade High-End Footwear 27:18

1+ y ago27:18

27:18

Experience the essence of KHV CONCEPT, where they meticulously craft exceptional high-end products in London and bring them to life through expert handcraftsmanship in Italy. Their distinctive style embraces minimalism, showcasing a palette of pastel, earthy, and neutral tones alongside classic, timeless shapes. What truly distinguishes this brand …

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Independent Store Operations Podcasts

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