Bringing together the best technology and innovation for insurance and risk management together from around the world. Podcast hosted by Matthew Grant.
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InsTech Podcasts
Discover how insurers are entering the decision era, utilizing artificial intelligence to refine their decision-making processes, boost underwriting profitability, and achieve premium growth.
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Providing you with insights directly from the founders, investors and influencers driving InsurTech
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Julian Schoemig, CEO: Diesta: Why insurance still struggles to move money (376)
26:15
26:15
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26:15In this episode, Robin Merttens is joined by Julian Schoemig, CEO and Co-founder of Diesta, to explore why payments and settlements remain one of the insurance industry’s biggest unsolved problems, and what it will take to fix them. From his early days selling boxing machines to Munich pubs to underwriting aviation at Munich Re, Julian’s career has…
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Hurricanes and climate change: are we ready for a Cat 6? (375)
20:55
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20:55What would happen if the next hurricane wasn’t just stronger but completely off the scale? Are we prepared for a Category 6 event, and would it even show up in our models? In this panel discussion from InsTech’s July evening event The future of catastrophe risk: where science meets reality, supported by Inigo, Ruth Petrie leads a conversation on ho…
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Matthew Eagle, Head of Global Model Solutions and Advisory: Guy Carpenter: Modelling the future of reinsurance (374)
30:39
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30:39In this episode, Matthew Grant sits down with Matthew Eagle, Head of Global Model Solutions and Advisory at Guy Carpenter, to explore how one of the industry's most respected voices sees the future of modelling, capital management and advisory in reinsurance. With three decades of experience, Matthew reflects on what’s changed — and what hasn’t — i…
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Terry Buechner (AWS) on the hidden headwinds of insurance modernization
36:32
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36:32In this episode of Unstructured Unlocked, Terry Buechner, Principal Insurance Specialist at AWS, joins to unpack the challenges and momentum behind mainframe and core system modernization in insurance. He shares why modernization is accelerating—driven by demographic shifts, talent gaps, and the demand for faster, more agile decision-making. Terry …
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Richard Hartley, CEO: Cytora: Transforming risk in insurance: lessons from Cytora’s journey (373)
33:24
33:24
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33:24In this episode, Matthew is joined once again by Richard Hartley to reflect on a major milestone in Cytora’s journey: its acquisition by US-based Applied Systems. But as Richard makes clear, this isn’t the end of the road. It’s a platform for scale. Listeners will hear how Cytora evolved from tackling political risk to transforming how risk flows t…
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Jonathan Spry, Co-founder & CEO: Envelop Risk: How portfolio thinking and data science are rewiring cyber reinsurance (372)
30:58
30:58
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30:58Jonathan Spry, CEO and co-founder of Envelop Risk, joins Robin Merttens for a deep dive into how data science, AI and portfolio-level modelling are transforming cyber reinsurance. As one of the earliest voices in the industry championing machine learning and systemic risk analysis, Jonathan shares what he's learned over nine years of building Envel…
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Christopher Quirk, VP & General Manager, MGA Markets: Insurity: The global push: Why US insurance tech is eyeing Europe (371)
23:46
23:46
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23:46What happens when a major US insurance tech player sets its sights on Europe? This week, Robin Merttens speaks with Chris Quirk, VP and General Manager at Insurity, to unpack the drivers behind the company’s international expansion and what it signals for the wider market. Chris brings a unique cross-market perspective, working with carriers, MGAs …
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Chris Eberly, Insurance Practice Lead: Datos Insights: From ratios to risk ops: what the next chapter means for insurers (370)
28:39
28:39
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28:39In this special edition of the InsTech podcast, Robin introduces listeners to new colleague Chris Eberly, Insurance Practice Lead at Datos Insights, following Datos’ recent acquisition of InsTech. Chris brings more than 30 years of carrier experience and a unique practitioner’s perspective on the forces shaping insurance today. Together they explor…
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The Decision Economy and the Power of Better Data with Peter Mansfield, Partner at Reynolds Porter Chamberlain
31:59
31:59
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31:59The insurance industry is evolving into what experts now call the “decision economy.” Every success hinges on the quality of decisions made—from underwriting risks to processing claims. During a recent episode of Insurance Covered, Tom Wilde, CEO of Indico Data, spoke about how better data is revolutionizing these decisions, helping insurers adapt …
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Where is specialty insurance headed in 10 years? (369)
32:30
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32:30What will the specialty insurance market look like a decade from now? Will we still be talking about legacy systems and manual processes, or will the model itself have changed? In this panel discussion from InsTech’s Outpace. Outprice. Outperform event, Robin Merttens leads a conversation with four senior experts on the future of the market and the…
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Partners’ Chat - What the future holds for InsTech and beyond (368)
25:36
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25:36In this milestone edition of Partners Chat, Robin and Matthew sit down for their first episode since InsTech's transition to new ownership. With nearly 11 years of leadership behind them, they reflect candidly on founding and growing the business, navigating a sales process and what lies ahead under Datos Insights. Listeners will get rare insights …
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From Data Chaos to Clarity with Louis DiModugno at Verisk on AI Governance and the Future of Insurance
31:46
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31:46In this Unstructured Unlocked episode, hosts Michelle Gouveia and Tom Wilde welcome back Louis DiModugno, now Global Chief Data Officer at Verisk, to discuss his shift from working within insurance carriers to serving them as a partner and vendor. Louis explains that his role focuses on helping carriers aggregate, normalize, and integrate data, ena…
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Bob Frady, CEO & Co-founder: PropertyLens: What startups get wrong about risk, data and dilution – and how to get it right (367)
49:55
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49:55If you want a masterclass in how to build a business, sell it well and stay hungry for the next idea, listen to Bob Frady. In this episode, Matthew Grant catches up with Bob, CEO and Co-founder of PropertyLens and former CEO and founder of Hazard Hub, to hear what he’s learned across three startups, why he’s building again post-exit and how he’s tu…
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Dani Katz, Co-founder & Director: Optalitix: Adapting underwriting systems for a softening market (366)
24:48
24:48
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24:48Insurers have had fair warning: the hard market is softening, and those still relying on legacy tech may soon feel the chill. So what does it take to stay competitive as conditions turn? In this episode, Robin Merttens is joined once again by Dani Katz, Co-founder and Director of Optalitix, for a sharp analysis of what’s changed since their last co…
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How to Build Enterprise-Scale Generative AI in Insurance with Vinod Srinivasan
39:01
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39:01In this episode of Unstructured Unlocked, Vinod Srinivasan unpacks what it takes for insurers to move beyond generative AI pilots and achieve enterprise-scale impact. He explores what he calls “a race to the starting posts,” outlining the foundational steps — from architecture and governance to cross-functional alignment — that separate real adopte…
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Matt Coleman, Chief Risk Officer: The Demex Group: Underwriting weather: reducing uncertainty with claims-driven models (365)
21:38
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21:38At its best, parametric insurance delivers clarity when volatility strikes. But scaling that promise takes more than models: it takes real claims data, market feedback and the ability to solve for both reinsurers’ confidence and cedents’ earnings risk. In this episode, Matthew Grant speaks with Matt Coleman, Chief Risk Officer at The Demex Group, a…
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Garret Gray, President, Insurance Solutions: Cotality: Catastrophe models, claims tech and the power of platforms (364)
35:21
35:21
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35:21What does it take to rebuild after disaster as a business leader, a homeowner and a policyholder? Garret Gray has spent his career trying to improve how insurers and property owners respond to damage. As President of Insurance Solutions at Cotality (formerly CoreLogic) and founder of Next Gear Solutions, he’s been at the centre of building tools fo…
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From Automation to Agency: Indico Data Unveils the Future of Insurance with Agentic AI
34:54
34:54
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34:54The insurance industry is entering a new era—one defined not by marginal gains, but by structural transformation. Join Indico Data and industry leaders for an inside look at the launch of the industry’s first Agentic Decisioning Platform: a purpose-built AI ecosystem designed to power faster, more accurate, and fully auditable decisions across unde…
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Why has claims innovation taken off in personal lines, but still lags behind in specialty? It’s a question that many in the market have asked and in this episode, a panel of senior experts set out to answer it. Hosted by Andrew Pedler, Vice President at Reserv, this special discussion brings together three experienced voices from across the claims …
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Tim Quayle, CEO: OneAdvent: What makes an MGA succeed? (362)
25:14
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25:14What does it take to build an MGA that not only launches but lasts? Tim Quayle has spent the past decade answering that question, not in theory, but in practice. As CEO of OneAdvent, a London-based MGA incubator and service platform, he’s helped launch and scale more than 15 underwriting businesses and seen plenty more that didn’t make it. In this …
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Spreadsheets to APIs: Modernizing Underwriting for the Digital Age with Doug Loots, Global Chief Revenue Officer - Insurance, Coherent
29:11
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29:11In this episode of Unstructured Unlocked, Doug Loots, Global Chief Revenue Officer – Insurance at Coherent, joins us to explore the challenges and opportunities of modernizing underwriting. As insurers face growing complexity, tighter margins, and rising customer expectations, many still rely on spreadsheets and fragmented tools. Doug shares his pe…
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Underwriting in 2025: digital platforms, broker models and insurer strategy explained (361)
13:39
13:39
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13:39Enhanced underwriting has become one of the most talked-about shifts in the London Market, but it’s also one of the least clearly defined. In this episode, we share a live panel discussion from our Enhanced Underwriting event, featuring: Colum D’Auria, Canopius Rob Jarvis, Tokio Marine Kiln Tessa Wardle, QBE The conversation begins with a basic que…
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Guillaume Bonnissent, CEO: Quotech: AI hype vs reality in insurance - what really matters (360)
28:08
28:08
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28:08At its core, insurance underwriting is about judgment: making sense of messy information, pricing for uncertainty and doing it at speed. Technology and AI should make that easier, but is it really the answer to underwriting’s most persistent challenges? In this episode, Robin Merttens speaks to Guillaume Bonnissent, CEO and founder of Quotech, a pl…
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Reframing AI ROI and the Decision Era in Insurance with Tom Wilde and Michelle Gouveia
33:16
33:16
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33:16In our most recent podcast episode 26, Michelle Gouveia and Tom Wilde unpack how the AI landscape in insurance is rapidly evolving beyond simple process automation. The big takeaway? Insurance is a business of decisions, and with the convergence of AI, data, and compute power, carriers now have unprecedented ability to make smarter, faster, more co…
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Todd Rissel, CEO: e2Value: Understanding insurance to its core (359)
30:12
30:12
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30:12At its best, insurance is about clarity in uncertain times. Pricing that reflects reality. Promises that hold up when things go wrong. In this episode, I speak with Todd Rissel, CEO and co-founder of e2Value, an independent company that has spent the last 25 years helping insurers and homeowners understand the real cost of rebuilding property, and …
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Broker and carrier insights: new market opportunities using data and digital technology (358)
19:53
19:53
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19:53Underwriting is undergoing a fundamental shift. As technology matures and data becomes more accessible, insurers and brokers are rethinking how they deploy capital, manage risk and respond to client needs in real time. In this special episode of the InsTech podcast, recorded live at our event “The growth of Enhanced Underwriting — the opportunity a…
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Pravina Ladva, Group Chief Digital and Technology Officer: Swiss Re: The beauty of technology is in the small things (356)
29:21
29:21
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29:21With generative AI, engineering excellence and legacy system resilience all under one remit, what does it take to lead digital transformation at one of the world’s largest reinsurers? In this episode, Robin Merttens is joined by Pravina Ladva, Group Chief Digital and Technology Officer at Swiss Re, to explore what it means to drive impact through i…
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Reimagining the Future of Commercial Insurance with Thierry Daucourt, Former Head of P&C Commercial Lines
32:44
32:44
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32:44In episode 25 of Unstructured Unlocked, hosts Tom Wilde and Michelle Gouveia sit down with Thierry Daucourt, seasoned insurance leader and digital transformation strategist, to explore the evolving intersection of AI and commercial insurance. With decades of experience across nearly every function in the industry, Thierry shares his perspective on …
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Ed Howkins, Artificial & Sasa Brcerevic, Aon: Digitising risk trade: the future of wholesale broking (355)
28:48
28:48
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28:48What happens when one of the world’s largest brokers and a digital-first underwriting platform team up to rethink risk trading? In this episode, Robin Merttens is joined by Sasa Brcerevic, Head of Portfolio and Delegated Strategy at Aon, and Ed Howkins, Chief Growth Officer at Artificial Labs. Together, they explore the evolving dynamics of wholesa…
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Will Bonner, COO: McKenzie Intelligence Services: Seeing through smoke: geospatial intelligence at work (354)
31:46
31:46
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31:46How can insurers make accurate loss estimates before adjusters are on the ground, and why does it matter? In this episode, Matthew Grant speaks with Will Bonner, Chief Operating Officer at McKenzie Intelligence Services (MIS), about how the company uses satellite data, open-source intelligence and human expertise to deliver early insights on catast…
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How to Leverage AI and Third-Party Data in Catastrophe Modeling with Matthew Grant of InsTech
28:08
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28:08In episode 24 of the Unstructured Unlocked podcast, hosts Tom Wilde and Michelle Gouveia sit down with Matthew Grant, founder of InsTech and a seasoned expert in catastrophe risk modeling. Together, they explore how third-party data and emerging technologies are reshaping how insurers assess and price risk. Matthew shares insights from his 25-year …
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Matt McGrillis, Chief Product Officer & Co-founder: Send: The underwriting evolution through quiet AI transformation (353)
29:30
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29:30What if underwriters could instantly triage submissions and reduce time spent on repetitive admin, without changing how they work? Matthew Grant speaks with Matt McGrillis, Co-founder and Chief Product Officer at Send, to explore how the company’s underwriting workbench is embedding AI into core workflows to help underwriters write more business, m…
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On retaining talent in the London Market: a conversation with PwC (352)
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30:45Attracting and retaining talent in the London Market is an evolving concern, with the PwC CEO Survey revealing that 93% of respondents either recognise the need to change or are already adapting their strategies to address it. Let’s discuss how! In this special podcast episode done in partnership with PwC, we invited Anna Craston, Senior Manager, t…
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Guidewire’s Laura Drabik on transforming underwriting with AI and smarter decision-making
17:47
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17:47In episode 23 of the Unstructured Unlocked podcast, Tom Wilde, CEO at Indico Data and Laura Drabik, Chief Evangelist at Guidewire Software, discuss how AI is changing the way insurers handle commercial lines underwriting. With growing pressure to reduce risks and costs, they explore how turning unstructured data into structured information can impr…
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Rob Beller & Lee Boyd, Alacrity Solutions and Co-hosts: FNO: InsureTech Podcast: Building insurance networks one podcast at a time (351)
29:47
29:47
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29:47The ultimate insurtech podcast crossover. In this episode, Matthew Grant is joined by Rob Beller and Lee Boyd, co-hosts of the FNO: InsureTech Podcast, for a cross-continental conversation on what they’ve learned after more than 300 episodes spotlighting insurance innovation. Rob and Lee share insights from their day jobs at Alacrity Solutions and …
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Tristan Fletcher, Co-founder & CEO: ChAI: Eigenzeit, democratisation and protecting the raw materials market (350)
21:36
21:36
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21:36Where tariffs bring chaos, ChAI brings cover. In this episode, Robin Merttens speaks with Tristan Fletcher, co-founder and CEO of ChAI, about how his team is using financial market techniques and AI to build insurance products that protect manufacturers from volatile input costs. What began in the world of hedge funds and speculative trading is now…
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How AI and automation are reshaping risk with Bryan O'Neal from Coherent and Alice Boreman from Ernst & Young
51:59
51:59
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51:59In episode 22 of the Unstructured Unlocked podcast, you'll hear from Tom Wilde, CEO of Indico Data, Bryan O’Neal, Head of Sales Engineering at Coherent, and Alice Boreman, Actuarial Transformation Partner at Ernst & Young, as they dive into how AI, automation, and better data are changing the game in underwriting and pricing for commercial P&C and …
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Sarah Russell, General Manager: Bellwether: The first prediction engine for the Earth and everything on it (349)
39:44
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39:44What does it take to build a wildfire prediction model that not only outperforms physics-based approaches but also fits seamlessly into underwriting? In this episode, Matthew Grant is joined by Sarah Russell, General Manager at Bellwether – a climate-focused moonshot from Google X – to explore why wildfires are the ideal proving ground for next-gen…
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Jeff Radke, Co-founder & CEO: Accelerant: Industry growth spurts: the influence of risk exchange platforms in specialty insurance (348)
26:24
26:24
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26:24What does it take to fundamentally rethink how specialty insurance is traded, structured and scaled? In this episode, Robin Merttens is joined by Jeff Radke, co-founder and CEO of Accelerant, for a deep dive into the mechanics of a rapidly growing risk exchange that’s quietly reshaping the MGA and MGU landscape. It has been three years since Jeff j…
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Harnessing Generative AI for Innovation in Insurance with David Moorhead, Insurance Executive - Consulting at Ernest & Young
41:49
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41:49Generative AI is reshaping industries, and insurance is no exception. This rapidly evolving technology promises to revolutionize underwriting, claims processing, customer service, and beyond—offering insurers unprecedented efficiency and decision-making power. But how should companies adopt generative AI, and what challenges do they need to address…
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Neena Saith, CEO: Neena’s Healing: Managing risk and resilience - let’s get personal (347)
32:59
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32:59From our Exponential Risk breakout session, to joining us on InsTech podcast - this week we are spotlighting Neena Saith’s valuable discussion on the science of resilience. Resilience is a familiar term in insurance, often associated with mitigating risk and protecting against natural disasters. But what about resilience at a personal level? How ca…
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Nigel Walsh, Global Head of Insurance: ServiceNow: Making insurance lovable and curing the messy middle (346)
34:11
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34:11The insurance industry is at an inflection point—legacy processes are still widespread, yet AI and automation are enabling smarter, more efficient workflows. But how do insurers cut through the noise and apply technology in a way that truly transforms their operations? In this episode, Matthew Grant sits down with Nigel Walsh, newly appointed at Se…
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Risk Analysis for New Technology and Change Management in Insurance with Tami Pantzke, Former Senior Vice President Operations, Gallagher Re
30:27
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30:27In episode 20 of Unstructured Unlocked podcast, Tami Pantzke, a seasoned reinsurance executive with over 30 years of experience, shared invaluable insights on evaluating and implementing new technologies in insurance. Drawing on her time as Senior Vice President of Operations at Gallagher and her expertise in operations and technology transitions, …
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Nimeshh Patel, CEO: Wrisk: Quiet egos and automotive insurance (345)
22:50
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22:50The automotive industry is undergoing a transformation—electrification, changing ownership models and evolving customer expectations are reshaping the market. But how does insurance fit into this shift? In this episode, Robin Merttens speaks with Nimeshh Patel, CEO of Wrisk, about how the company is helping major automotive brands embed insurance s…
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Robin Roberson, President and Co-Founder: Agentech: 30 minutes to 30 seconds — Serial entrepreneur, survivor and Agentic AI expert (344)
34:50
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34:50Agentic AI - the buzzword of 2025. But what is it and how can it help claims? The insurance industry has long struggled with manual, time-consuming claims processes that create bottlenecks and put pressure on adjusters. Now, Agentic AI is emerging as a solution: automating administrative tasks and enabling claims teams to work faster and more effic…
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Will Ross, CEO & Co-founder: Federato: Driving underwriting with RiskOps (343)
30:12
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30:12Traditional underwriting is evolving, and AI-powered platforms are leading the charge. In this episode, Robin Merttens speaks with Will Ross, CEO and Co-founder of Federato, about how their RiskOps platform is helping insurers make smarter, faster underwriting decisions. Federato enables underwriters to triage submissions, prioritise in-appetite ri…
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Navigating AI Adoption in Insurance and Harnessing Generative AI for Growth with Rory Yates, Chief Strategy Officer at EIS Ltd
31:39
31:39
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31:39In this episode, Tom Wilde, CEO at Indico Data, and Michelle Gouveia, VP at Sandbox Insurtech Ventures, join Rory Yates, Chief Strategy Officer at EIS Ltd to discuss navigating AI adoption in insurance and harnessing generative AI for growth.By Indico Data
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Graeme Asquith, UK Managing Director: mea platform: Designing an intelligent processing platform for insurance (342)
27:13
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27:13AI-driven automation is transforming how insurers process data, streamline workflows and improve decision-making. In this episode, Robin Merttens speaks with Graeme Asquith, UK Managing Director at mea Platform, about how AI-powered document ingestion is changing the game for underwriting and claims. With advanced machine learning models trained on…
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Alex Cardona, CEO and Co-founder: Recorder: Connecting brokers, connected insurance (341)
25:49
25:49
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25:49From manual data entry to slow underwriting decisions, inefficiencies in broker management have long been a challenge for the commercial insurance industry. But what if brokers could streamline data collection, enhance risk assessment and seamlessly connect with underwriters in real time? In this episode, Robin Merttens speaks with Alex Cardona, CE…
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AI in Revolutionizing Data Processing with Peter Mansfield, Partner at Reynolds Porter Chamberlain
31:59
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31:59In this episode, Tom sits down with Peter Mansfield, Partner at Reynolds Porter Chamberlain and host of Insurance Covered podcast, to discuss the role of AI in revolutionising data processing and making data more useable and accessible and the need for insurers to leverage better data for competitive advantage.…
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